Lotte New York Palace & The Towers

This Hotel is great, and the location is truly perfect. The staff is wonderful, particularly Kat at the Concierge desk and Maurice. Kat was incredibly helpful with logistics and advice even booking a car for us. Maurice was so kind and made great recommendations for food in the area. We look forward to coming back!

Everything we could have imagined. Thank you Jorge, Francesca and Ani for making this a most memorable stay. Hope to see you soon!! The hospitality, extra effort, and overall great feeling experience is greatly appreciated. By the way, the suite was magnificent.

We booked this hotel because it was the #2 hotel on TripAdvisor in all Manhattan. It wasn't even close. It's not a bad hotel, it's just not a good experience for $1500/night when you're comparing it to the best in NYC. I was trying to figure out "how did they get so many good ratings." They have a very clever system. When you log in, it asks you to rate your experience. If you rate it poorly, it asks if you want to talk to a manager. You fill in your information and your issues. Don't worry - they don't follow up with you/ If you rate it well, it kicks you to a TripAdvisor review. Very clever way to cherry pick good reviews. I'm not sure it's compliant with TripAdvisor's system, but that's why they're rated so well. They don't deserve it. It's also clever that when you try and submit a review, they've accidentally built into the capture system the company they use to filter ratings - MicroMetrics. You can read about their "Three-Step Strategy to improve TripAdvisors Popularity Index." Clever, but bad for the consumer who's looking for a quality hotel experience. If you're looking for the best in NYC, look elsewhere.

The comfiest pillows I've ever slept on. The entire stay was delightful. The building is beautiful, well maintained and histotical. My room was on the 33rd floor with a beautiful sunrise across the East River each morning. Excellent gym, I wish I had gone more than once. The bed was just too comfortable to get out of early. I had emailed concierge prior to arrival and received immediate responses. They were helpful during the stay as well. Christian, Ani, and the others. Sorry I have forgotten the names. The Bell Desk, reception and all. The coffee shop is delicious 😋 - the Gold Room stunning. The location is easy to get around the city from. I hope to be back and I hope it's soon.

Maurice, the house officer, is an institution in his own right—29 years of service and beaming with friendliness and pride in the hotel and its history. He made our time at the Palace memorable as well as enjoyable. An extraordinary property.