Lotte New York Palace & The Towers

The customer staff is one of the best i’ve experienced in a hotel, and I loved the experience with the breakfast in bed treatment. The cleanliness of our room was supported by the great cleaning staff that were extremely nice always working with a smile!

Lotte New York Palace is like stepping back into time. The employees truly know how to serve. Rooms are comfortable , view is just breathtaking from the towers. At check in we were greeted by Rebecca V who was nothing but a gem our entire stay. The Lotte is lucky to have her and hopefully is being recognized for her professionalism and hospitality. Rebecca set the stage for a fantastic 4 day stay. Because of her we will only be staying at the Lotte when we visit NYC.

We had an amazing girls trip at the Towers at Palace hotel. Every employee was so kind and helpful but Rebecca especially went above and beyond for us. We loved all of the touches and Christmas decor right now. We cannot wait to come back soon!!

We worked with Rebecca and had an AMAZING experience. She was so friendly, went over the top for us, and was a joy to have at the front desk every time we walked through the doors. The hotel is unbelievably nice and clean, and I would recommend it to anyone. Can’t wait to come back!

To be fair, we had a 2-BR suite at Christmas-time, so our price was artificially inflated, but it was one of the most expensive rooms we've ever booked so we had high expectations. The room, a 2-BR towers corner suite was/is *gorgeous*, and the whole family loved it for Christmas day. However, the experience could have been so much better for the crazy price: -- Wifi barely worked at all. When we went to the front desk there was some sorta "yeah we've been hearing that a lot" but no "we've got someone working on it" (yes, again, Xmas). They then gave us the "VIP" wifi which worked better, but I think more and more people were on it over time it degraded by day 2 or 3 also. -- The TV experience isn't great. The main "TV" has no grid/channel selector, so you can't scroll for what's on; we found in our second bedroom "as we were leaving" that there was a paper guide, but we didn't have one in our main living room so spent a lot of time pushing up-arrow to see what was on. It's also not a "smart TV" -- no built-in YT or Netflix -- they had Chromecast, but since the wifi was unusable ... we didn't do what we hoped for Xmas, which was watch an Xmas movie. -- The corner suites have a "kitchen". However, the kitchen had all 100% empty drawers -- not a single spoon, or drinking glass, or plate, or anything. For $2500/night this was exceptionally disappointing. We arrived late the first night and around 10pm asked if we could have some coffee mugs and/or stirring spoons to make hot chocolate for our kids, and were met with a response as if we'd asked for something illegal -- just completely "impossible". Similarly one night a bit past 10 we asked if it was possible to get any ice, and got a similar not-super-polite reponse that that was impossible. This seems unreasonable for $2500/night of a room with a "kitchen"??? Why have a kitchen and make it largely unusable?