Pangkor Laut Resort

We travelled here from Penang and were very impressed by by the smooth transfer from the main land to the island - welcome very professional and the room over the sea was very comfortable - other reviews have suggested “tired” I would rather say cozy Pool very good and service on the whole was good a vast range of nationalities in the staff made communication challenging at times Food good - some of it excellent - bar prices fair for the area and the distance covered to get here - carbon footprint rather high I short excellent relaxing break

My partner and I visited Pangkor Laut during our honeymoon, expecting it to be the standout of our Southeast Asia travels. While the island is undeniably beautiful, the experience fell well below its five-star positioning. This resort is in clear need of stronger management. Many of the shortcomings - from puzzling operational decisions to consistently slow service, point directly to poor leadership. Staff were polite but not trained to five-star standards; even simple requests took close to an hour and multiple follow-ups. During one such delay, the General Manager walked past our visible frustration without acknowledgement or service recovery, reinforcing the impression of weak guest awareness at the top. Notably, the only exceptional service we experienced came from Mezan and Segar, who demonstrated the professionalism, etiquette, and attentiveness expected of a luxury property, and noticeably more than senior leadership itself. Key decisions were difficult to comprehend: very limited lunch options, no cocktails or spirits served at the adults-only pool, and food quality (including the “fine dining”) that was befitting of a three-star hotel rather than a premium resort. Despite commanding luxury prices, there was a persistent sense of cost-cutting across food, amenities, and spa offerings. Pangkor Laut may have the location, but it is not delivering a true luxury experience. If you are seeking genuine five-star hospitality, there are far better options across Malaysia and neighbouring countries, many of which cost less and deliver infinitely more.

Just stunning an amazing place, with some of the best scenery around. Staff were friendly, rooms were great and plenty to do.

Great spot. Staff are exceptional and everyone made our stay very special. It's impossible to mention everyone but special shoutout to Mazin, Gogan, Micelleyen, Hasan, Nadim & Jeff. Even during an unfortunate incident when some guests were asked to stop smoking in the SPA area and felt it was OK to shout, swear and insult them in response, they remained calm and professional at all times. This type of behaviour was not OK! Such a display of bad manners saddens me when they received nothing but kindness. Food is really fantastic. Chefs Ali & Lyza are a force to be reckoned with. Try all the restaurants; you won't be disappointed. They have different offerings but all serve delicious meals and the quality is exceptional. Thank you Miss Ivy & Team. You are all wonderful people. Nothing was too much effort and you created lovely memories for us.

We had a wonderful stay at Pangkor Laut Resortl! The service was excellent, and the atmosphere was incredibly relaxing. The staff went above and beyond, especially in taking care of our elderly parents, making sure they were comfortable and well looked after. Highly recommended for anyone looking for a stress-free and welcoming experience!"