Pangkor Laut Resort

I would like to say that this is the most pleasant trip I have ever had. From the amazing location to the beautiful scenery this place is definitely is what you desire in a luxury retreat. This place has the most amazing set up with the most amazing staff members. Hence this is why I chose this place as my place to propose to my soon-to-be wife. I would like to extend my huge gratitude to Mrs. Dian who is at the front desk who is an absolute gem and a lifesaver as she had planned my proposal from A-Z from the location, to the dinner and was nice enough to be our designated camera person. She helped us with our best moments and not forgetting what helped us with our room was just an added bonus. Mrs Dian also delegated her duty with Mr. Ben and he was the nicest and most helpful person and he ushered us to our room and helped us with moving around. Breakfast was amazing as Mr. Mages is such an amazing F&B manager. I love his hospitality and he is such a helpful person. Especially with someone of his age and experience, he comes off as a really humble person I would like to thank the front desk members Mrs.Vignes and Mr.Segar as well. Even at the Jetty in Marina Island, Mr. Raman is such a warm and welcoming man. I couldn’t have asked for a better stay, they have made my already amazing stay in the island even better. Will definitely look forward to come again.

We booked Pandora Laut as a birthday/Christmas gift to ourselves We arrived at the terminal to take the speedboat, it was busy and this process needs to be a little slicker, although everyone was very polite. We were introduced to Sherwin, He was very helpful and let us get to the beach bar in record time. Back from the beach bar and we arrived at our sea villa, it was fantastic just as the photos depicted Chapmans bar on Emerald beach for us was paradise, the bar staff were attentive particularly Tohid, Asgar and sohag We also enjoyed the Spa bar was great and so was the barman who name I can’t remember sorry In the buffet and anther bar we met smiley cousin, Tanka pre ma all amazing too We really enjoyed the whole experience, except the tapinyaki which sadly was very disappointing, Christmas Day on the Fisherman’s cove was great. We also took the snorkel trip which was only us!!! Loved that too I could go on and on but I ll stop now

Forth time here, 2nd review. I'm the happiest whenever I got the chance to come here for a short break but to be honest, there were a bit of hit and miss this time around in terms of staff friendliness and cleanliness (rooms and restaurant). As usual, I'll be going after the Hill Villas but i was quite surprised the room was not as clean as it should be. The same goes to the cleanliness at the Feast Village with a rat running around during the breakfast time. However, I won't be making too much of a fuss on that because it is the peak season with the huge crowd celebrating the new year just like us. Putting that aside, I truly enjoy the New year eve midnight cruise and the service offered by the captain and the crew. I will still be back but i not during the peak period.

We stayed hers from 29th Dec 24 until 8th January 25. This resort is advertised as a 5 star luxury resort, which it should and could be, however they let themselves down in certain areas, most definitely on the management side. Firstly the island is beautiful with such lush greenery and jungle. There are some amazing animals and birds to see, such as monkeys and the hornbills. We also saw some sea otter, a monitor lizard and sea eagles. despite our stay in a hill villa, we never saw a single monkey during our 10 days stay 🙈 We stayed in a hill villa. The first room had an obstructed view to the sea (avoid the block of villas where 379 is) When we spoke to reception about our disappointment we were then moved to another hill villa (370) which had a fantastic view. Thank you to the reception team for arranging this 😊 The biggest frustration and annoyance was the dining arrangements especially at lunchtime. When you first arrive you are told about all the places you can eat (we were full board). These places were feast village (buffet style dining), uncle Lim’s (Chinese), Fisherman’s cove (seafood), Royal Bay Beach Club (western food) and Chapmans Bar on the beach. You’re told you have to make reservations for the evening (which is a bit annoying), but what they don’t tell you is that these restaurants aren’t always open! Our preference was the buffet style dining at feast village which we had on arrival at lunchtime. We tried to reserve this restaurant for the next 4-5 evenings, only to be told it was closed. When asked why, we couldn’t get a straight answer from anyone. We eventually found out through another guest, it was because the owner, his wife and appropriately 100 guests had come over for 3-4 nights, which meant most of the cooks were required for that (perks of owning the island I guess). After they had all left we kept asking if the feast village was open especially for lunchtime, time and time again we were told yes. Turn up each time and it’s closed! That meant you were restricted to lunch at the Royal beach club or Chapman’s bar, however the menu never changes. We finally found out that the buffet dining is only open for lunch, when there is a large amount of people checking in or out. The communication here is terrible, it’s not the staffs fault, but the management. Other areas where it doesn’t come up to 5 stars were, having to ask for shower gel etc to be topped up, mini bar not restocked, having to ask for lightbulbs to be replaced, all these should be done automatically in a 5 star resort. The room feels dated and the housekeeping wasn’t always up to standard, I.e floor mat left on side tables instead of being put back (this happen twice), small towel not replaced (twice again) Stained bedding. At that point, my wife felt embarrassed to keep having to tell reception about these issues and be that person that they don’t want to keep seeing 🤦 Internet also very intermittent in our room but fine within the other areas. Also in a 5 star resort you shouldn’t have to pay for activities such as paddle boarding or Kayaking. We were also amazed to see so many families with young children and babies, as there is absolutely nothing to do in an evening, no entertainment at all. It’s not all bad though, the spa and treatments are amazing 🤩 and the staff all over the island are very pleasant, courteous and polite. Overall this is a beautiful island and resort, however I’d only recommend staying for 2-3 nights, not for a week or 10 days like us. We have been lucky enough to stay in other 5 star resorts and we would rather go back to Maldives, than come back here.

Been looking forward to this for months which always puts more pressure on the Resort when you actually get there. Spent three days in KL before a 4 hour drive and a fifteen minute boat trip to get there. What can we say? It was different league! Even the small things that went wrong somehow went right!! That monkey snuck into our Room because we were so entranced by the mother and baby putting on a show for us whilst sitting on the patio enjoying a morning coffee. It was my birthday whilst we were there and we booked Fishermans Cove. The food was tremendous. As was the service. At the end of the meal they brought out a cake and presented it to my far better half and sang Happy Birthday to her. I was just happy I wasn't a year older anymore! They were mortified when they found out and we had a very generous discount on the Bill. Everywhere we ate, drank or wandered we were met met by friendly and professional staff. Hate singling out but will say the two gents (from Nepal & Bali?) who worked in The Straits Bar were absolutely exceptional. It's essentially a five star Resort tagged to Jungle. The wildlife, flora and fauna were amazing. Hornbills, Monitor Lizards, Sea Otters, Flying Foxes etc etc. Do the Jungle Trek if you can but dress appropriately. Takes a couple of hours and starts off very simple. Trust us, it is a Jungle Trek!!! Finally. We have just read a few recent negative Reviews which we genuinely cannot understand. They do not represent our experience in any way. Baffling!! We truly hope that we will be back. V & H