JW Marriott San Antonio Hill Country Resort & Spa

Here for a conference. Arrived at midnight after 13 hours of flying. Was told room I booked - King wasn't available. Too tired to care. Trekked - 10 minutes with luggage and door wouldn't open. Walked back to front desk. Much fretting and popping into a back room (manager?). Profuse apologies. Given another room. This time door worked. You pay $3 for upgraded wifi (necessary for zoom). Signal drops 1-5x per hr. Other hotel guests at the conference noticed this. Also even if Bonvoy, the second day when logging on, it wanted to charge me $17.95; for the same internet. Therefor held off and hotspotted off 1 bar. Eventually when I checked with the front desk later, they said "Oh we should have told you, just ignore it." Conference center is okay. Large ballrooms subdivide but really astoundingly poor signage to figure out which room was "Grand Oak N-P" or which was Grand Oak C-D, etc... It was not linear as you would expect and hard to find signs for many of them. AV staff (not sure if they were hotel or outside company) vaguely helpful but could also be a bit surly. However hotel waitstaff cleaning things up and setting things up were consistently very nice and polite. Room service staff was also very nice and polite. Whoever runs that division should possibly get a promotion. Room service food was okay. Burger actually quite decent except the bun which was cheap and crumbly. Club Sandwich okay but with thick Texas bread; as it is three slices of bread that you can't separate, your bite of food was full of bread. Fruit not ripe but it is November. No real vegetarian options other than salad - I realize this is Texas but this is a national/international conference and a decent number of attendees are veg; And there are 4-5 restuarants but apparently very few veg options, so they got uber eats after getting sick of pizza. Water park is well designed for kids. Saw some people locked in at night climbing over the fence to get out - apparently they had walked in and were in the hot tub and had to build a ladder with chairs to get over the gate. So night swimmers beware.... The whole thing is sort of corporate/soul-less but maybe if you live locally, it possibly feels more fabulous. Would maybe be a good stopover for a family, or you were keen on golf, but would definitely not come to a conference here again unless at gunpoint. Other rooms might be better, but don't depend on wifi for zoom or other work that needs a consistent signal. No single event was catastrophic. Staff were fine or (food related staff) quite good. But one thing after another was tedious. And the experience overall did not spark joy.

My husband and I stayed at this location in mid-October for the first time ever. It is a gorgeous resort inside and out. Meagan O'Brien warmly welcomed us and was very kind in making our anniversary trip special. Since check-in was at 4 and the lazy river and slides close at 7, we hurried to those areas to enjoy the little time we had. After a nice time floating and sliding (in cold water) until 7, we relaxed in the infinity adult pool and watched deer come out onto the golf course while the sun set. It was lovely and serene until two very loud ladies walked up with their personal pill speaker blasting music that drowned out the resort's music. No staff member said anything to them so, after 15 minutes of this, we left to our room. The room was spotless, well appointed and very comfortable with a breathtaking view. We did not eat at the restaurants but enjoyed a tasty room service breakfast the next morning before checking out. Full disclosure, the resort is pricey, plus you have to pay a resort fee and for parking. However, if you're looking to treat yourself for while, this is the place to do it as long as you're ok with being around families with lots of kids...which we are.

First, if you are staying here please start by lowering all of your expectations. We stayed in a 2 room executive suite. The first problem we had was setting up the murphy bed. We asked at check in and they said they would set it up. No one ever came, so we requested again at the front desk before dinner. We returned to our room over 3 hours later to it not being completed again. I then sat on hold for over 15 minutes to request for a 3rd time. 3 times a charm for one simple request and it was finally completed. We are Amex Platinum members and Gold status and get a 2 pm late checkout. That was not honored after being confirmed at check-in. They made us check out at 12. The waterpark is fun. The food options are very average-don't expect any upscale options that are any good. We spent about $2500 for 2 nights. It looks amazing online but with the price, inconsistent service & not honoring status...we would recommend staying elsewhere. Kudos to their marketing department who has everyone tricked that this is a luxury experience.

Well where do I start, the level of service in this hotel is incredible ~ the attention to detail is top notch, I was blessed enough to have stumbled with a Hospitality Angel named Karan ~ he was so kind and attentive to every detail of my stay ~ he ensured my needs were met and above ~ he helped me coordinate my stay and catered a plan for me and my family and ensure we were taken care of. His professional and knowledge made everything smooth through stay. In my stay I also met other associates named Ken, Dom, Ashley, Giovanni, Natalie, Decorio and Julio - everyone played an outstanding role in showing what true southern hospitality is! The pool area and recreational area is a true getaway from the big cities ~ and the views are stunning from the balconies. The food is top notch and waiters are attentive at all times. Overall impress by the level of operation and kindness from everyone ~ the true human element.

Everyone the valet and bellman the give a warm welcome l. Roland at the front desk. Amazing he-is a gracious host great service.