JW Marriott San Antonio Hill Country Resort & Spa

First off, valet did not pick any of my family even after we had talked to someone. The room smelt like manure, i will say the best thing was the shower and workers. We asked about free breakfast and said they had it, but didn’t. Very upsetting because a 600 dollar a night hotel should include that but didn’t. We rented a 1200 dollar cabana and asked if we could bring food in, the chicken tenders costed 17$. After we asked our waitress she said we could, when I walked in I got told we couldn’t and had to find somewhere else to seat. When we woke up housekeeping told us we needed to hurry up and leave, we didn’t have our checkout until an hour later. With the price we paid and what was received i’d give this hotel an honest 1/10. Even the roach that was seen was more helpful than what we got.

Awesome golf courses. We played both the oaks and canyons. The oaks was more fun for us in large par because that's where they play the Texas Open. Rooms are clean, restaurants are great and waterpark is super fun. The waterpark does get really busy sometimes and seating is limited.

It is very appropriate that my 75th Trip Advisor review is dedicated to recognizing excellence! The JW Marriott Hill Country Resort is simply amazing... It is amazing that there is a world class hotel resort located 12 minutes from the airport! It is amazing that the JW Marriott Hill Country Resort is a first class business hotel, conference center, golf destination (36 holes!) and possibly the best non-Disney family hotel in the country all rolled into one!!! Really! It is amazing that their staff is as professional as the are welcoming! It starts at the front desk with the professionalism the entire team and continues everywhere you go at the hotel. Go to dinner and the waiters are as fine as you will find anywhere. Go to the pools and the staff is as professional and twice as friendly as the staff you will find at any water park! It is amazing that the hotel water park is way "above and beyond" anything you have seen at a resort... Two of the slides are 6 stories tall and lazy river feels like it goes on forever and ever... You have to plan to spend at least one full-day basking in the sun, screaming your way down the slides, floating down the lazy river and soaking in the pools. And, It is amazing that they have had free s'mores every night I have stayed there and outdoor movies quite a few times. Staying at the JW was an absolute no brainer!!!! While I haven't played golf there, if the course is good enough for the Texas Open, it is definitely good enough for all us hackers out there!!! Last notes, 1) There is a super high volume full service Starbucks in hotel! 2) Self parking is great when the hotel is low occupancy and a nightmare when it is full! 3) For some weird reason they seem to always be out of soap in the pool bathrooms... I don't get how that can be a constant problem at such a well run hotel! 4) I prefer bigger beds... there should be 2 queens in every double room.

Joined another family for a two day trip. Arrived on Sunday and there was a line to check-in but it moved quickly. They upgraded our room to a suite (platinum) status and it was very nice and spacious. The kids loved the pool and all the slides. The golf course looked in great shape but we didn’t play since it was so hot. Breakfast was included for two but we thought the food selection for other meals could have been a bit better. The resort is not cheap (would probably only go back using points) but we went in knowing that we would be charged for every little thing. In my opinion this is a normal or long weekend resort, not a week long destination.

I have stayed in more Marriott hotels than any other brand from Fairfield Suites to Ritz Carlton, and the J.W. Marriott San Antonio Hill Country Resort and Spa was by far the worst I have stayed. We went last weekend July 26-28, 2024, with our son and his family with 2 children 7 and 10 years old, the only pleasant part was the kids enjoyed the lazy river and waterslides on Saturday, everything else was from mediocre to horrific. It has terrible value, terrible service, the worst dinner buffet I have experienced, and it was way overpriced. It started from the check-in when we found out that in addition to the room charge, there was a "resort fee" that nobody was aware of, we tried to make a reservation for dinner on Saturday night at the Oaks restaurant, and after we were told at the concierge that there was some problem confirming our reservation the restaurant would call us back, nobody called for 2 hours and when we called the restaurant directly, we were told in a rather rude way that they could not take a reservation for us because they were too busy. We ended up at the Cibolo Moon buffet which was the worst I have ever had. Nobody ever came to turn over our room and bring new towels, coffee, tea bags, water, etc. DO NOT STAY IN THAT HOTEL,