JW Marriott San Antonio Hill Country Resort & Spa

HOTEL VERY DIRTY.. Trash in hotel halls. Dirt/ Grass/ Worn Carpet.. Dirty Sock from last visitor left in room.. Bed Mattress are worn out.. The pool side room for 1000 per night is defiantly not worth it.. Room was dated.. bathroom dated. felt dirty.. Not a JW Marriott typical experience. Staff was ok... Not over the top friendly. Valets were not friendly at all.. We had to load our own luggage when checking out.. Pool chairs are a joke... Hotel wants to charge you for the front row/ pool side chairs now. Pool side drinks were not good. Second day we made our own from the room and drank beer. Only bright side was our dinner at the steak house (18 Oaks) was excellent. The steaks were cooked very well and the staff were great. Everything was perfect.

best hotel experince in a long time

The grounds are beautiful and every staff member we interacted with was kind and welcoming. There are tons of kids activities offered- scavenger hunts, bingo, crafts, rubber duck races, etc. We arrived on a Saturday afternoon. The check-in line was long but moved quickly. We booked a parlor suite room which online says it sleeps 5 with a Murphy bed. Admittedly we should have read the description more to truly understand what we were getting, but it does feel a bit deceptive. We were under the impression that the Murphy bed was in addition to another bed. When we checked into our room, that was the ONLY bed. There was no pullout couch, and the couch was triangular shaped which would be awkward to sleep on. We went back to the lobby and while the line was still long I was thankfully able to talk to someone who quickly sent up 2 roll away beds. The suite was large and spacious, and the patio with table and couch was very nice. The kitchenette worked well as a dark space for our baby to sleep. The room was also very quiet. However, it does feel a bit silly to pay $900/night for a suite where everyone is sleeping on some sort of pullout or rollaway bed. Housekeeping was spotty. They made the beds and lined up all of our toiletries but didn't wipe down surfaces or vacuum. We left a small, neatly stacked pile of used glasses for them to discard and they left it in the room. The pool area is enormous and our kids absolutely loved it. There are options for everyone which is nice. Since we arrived at 4pm on a Saturday the pool was understandably packed. However, trash cans were overflowing, there were dirty towels everywhere, no soap in the bathrooms and broken sinks. We had to do multiple laps before we found a single chair to put our belongings on. Our kids favorite pool was the beach area, but there was trash all over the sand. It is worth noting that in addition to cabana rentals, they section off a large majority of seating as "premium reserved seating" that you have to pay for ($50 PER chair). I'm fine with offering cabanas and select seats for an extra fee, but this was several rows worth of chairs around every pool, all unused. The next morning was significantly quieter. Upon arrival to the pool, we were approached by 2 attendants about purchasing premium seating for the day. We declined as we found seating ourselves. Later on I heard the 2 attendants speaking with a manager about how not many people were purchasing the reserved seating. The manager stated "once the regular chairs fill up, people will be forced to pay for the seating." For a manager to be openly saying they are forcing their guests into paying for a seat at the pool is absolutely ridiculous. We are already paying a premium to stay at the resort, we shouldn't have to be forced to buy a chair to have a spot for our belongings. We used topgolf swing suites and thoroughly enjoyed it. All dining and room service experiences were quick and the food was great. The lines at rivertop were sometimes long but moved quickly. Overall I’m sure we will be back someday as it is easy with kids, but we’d like to see improvements before we consider revisiting.

Our family (2 young children 6 & 1) spent spring break at the JW Marriott San Antonio Hill Country and it was AWESOME. The grounds are really beautiful, our room was lovely, and the pool/waterpark is epic. I believe there were 6 slides my 6 year old son could ride, and a fun baby pool area for our toddler. We never even made it over to the beach because A) we didn’t even know it was there, and B) we had plenty of fun doing the slides and lazy river! At nighttime they offered s’mores and there were kids all over the grassy knoll playing soccer and football. It was a Spring Break paradise. The buffet in the morning was good, and room service was also tasty. We stayed in a golf suite to accommodate my 1 year old needing her own dark space. The patio was lovely. There was also a fun cotton candy machine that was a big hit! We highly recommend this hotel for families.

Our stay at the JW Marriott Hill Country Resort & Spa in San Antonio was so disappointing. My son booked the hospitality suite for his family. He has 3 children. The oldest is almost 3, his middle child is almost 2 and the youngest is 3 months. We were going to have an adjoining room (a door opens within the 2 rooms). When we arrived, the receptionist wasn’t the most amicable. After much discussion, she gave us our rooms, but as she handed over the keys she mentioned that the rooms were located in an area undergoing what she called a “beautification project.” In reality, this meant remodeling noise from 10am–5pm. That simply would not work with 3 children under the age of 3. We returned the keys, and after more discussion she finally found us 2 rooms, though they were no longer adjoining, which was very disappointing. We first went to my son’s room, which was the hospitality suite with a king Murphy bed. (This room cost over $800/night). After about 20 minutes in the room, the kids were running around, so we lifted the Murphy bed to give them more space to play. OMG — it was so dirty underneath. There was trash, candy wrappers, and debris all over the floor, and it clearly had not been cleaned in a very long time. I had to go into the hallway to find a cleaner to vacuum and clean the area. The room itself looked nothing like the pictures on the website. It felt very run down, like it hadn’t been remodeled in 25 years. The baby beds they provided were also extremely uncomfortable — just small portable cribs with hard slats on the bottom and no cushioning. The kids hardly slept. We were supposed to stay 2 nights, but after such a poor experience we decided to leave after just one night. We checked out hoping my son would receive a refund. Overall, this was not a good experience, and I would never recommend this place for a family vacation. The rooms felt unclean, outdated, and poorly maintained