Beaver Creek Lodge

We have been staying at Beaver Creek Lodge in September for many years and most of the experiences have been positive. This year was a vastly different story. We booked a one bedroom suite nearly a year in advance. When we checked in, we were given the absolute worst suite in the complex (we've seen many, many of the suites) in Block G, on the garage level at the far end of a hallway that had mainly doors that said "storage" and "trash". There were only 2 other suites. The hallway had a gagging smell of dead animal or something equally horrible. The room was rundown and probably had been decorated in the early 70s. The view out the windows was a wall and the road. We requested a different room but were told the complex was full, which was entirely reasonable for the time of year. The room was clean but their policies seem to have changed over the years and you need to request in advance for your room to be cleaned (new towels, beds changed, etc.) and there are additional charges for that service. Also, at check-in, the gents at the desk were so distracted by other conversations that they neglected to take an impression of a credit card for final payment, which we thought was odd. We had it out on the counter but they said we were ok. When we checked out, we requested a copy of the bill and were told that they couldn't print one. We asked if we could just see it on the screen and that wasn't possible either so they said we were ok to go, all checked out. Three days later, we received a phone call saying we forgot to give them our credit card and they would now like it to process the remaining part of our payment. Let's just say that we're debating whether or not we will. Perhaps with an assurance in writing that we will get one of their beautiful suites next year. Although we have now checked out other hotels and rentals in the Beaver Creek Complex and it may be time make a change. Beaver Creek Lodge has some beautiful suites, lovely indoor and outdoor pools and a gorgeous view from the upper suites. Our advice would be to request a recently renovated room in blocks A, B, C or D and to request that your room be cleaned on certain dates when you first check in.

This is a sad story, but my wife passed away in a mountaineering accident close to the hotel. My family stayed here the night of, while navigating deep sadness and grief, including having to meet with the Sheriffs office and Coroner, huge shoutout to: Gaaby Maya Brian Vel Jaclyn As well as the restaurant staff that worked that evening. These members of the staff went above and beyond to care for my family and provide truly excellent and empathetic hospitality. Truly first class, thank you Beaver Creek Lodge

Short and sweet- After a not so good stay at another Marriott property I decided I needed to start writing reviews. Hotel was in a good location, the overall experience was just ok, it was dark and depressing, the gym was nice though. I know we went at a busy time (NYE) the breakfast buffet was boring and not good at all. A la carte menu was not available which was very upsetting.

WOW! This place is amazing. I had a wonderful 3 night stay during the slow season and it was absolutely impressive and stunning. Beaver Creek is a great place for families, singles traveling alone, or a romantic couple get away. Check in was smooth, the staff was incredible and welcoming. Jackie at the front desk went above and beyond to make this stay memorable and special.

We had a wonderful one week stay in a one bedroom suite at this property. Very clean and nicely decorated like all of the other Kessler properties. Small, only 63 rooms. We stayed in a spacious one bedroom suite with a creekside view. The hotel is located very close to the gondola and lifts. I have to mention how great the staff at this hotel is. The service was outstanding. Paula, the front desk supervisor did an amazing job setting everything up prior to our trip. Mika the front desk agent (and apreś ski bartender) really made our trip special. She was so inviting and accommodating. We looked forward every day to apreś ski to spend time with her. Definitely recommend.