Windjammer Landing Villa Beach Resort

I have been a timeshare owner for 17 years. I have done over 40 vacations with it, going to 30+ different hotels. I own 2 timeshares. I have never felt so unhappy after a stay as I feel now. I feel we were discriminated, treated like second class guests. Don't know why. I have complained many times at the beginning of the week, and all I got were apologies from the staff. Nothing was done by management. Since I am not the type of person to make a scene, I let it go. At the check-in, I was told that when we book with RCI points, you get the "ranch", not the nice villa with the pool. That was confirmed by the supervisor. I was told that to get the villa, I would have to pay an extra 750$ USD. I told them, and showed a picture of the villa that I had 7 years ago, the first time I came. Which I had booked using my RCI points, same way I did this year. The answer was that it has changed since that time and now, I get the ranch or I pay extra to get the villa. They say there are not in the same category. I showed them the confirmation email from RCI that says that only two of the 2 bdr (unit 126 and 137) don’t have pools. For RCI, they are in the same categories. It is a gamble witch one you get, depending on availability. The lady who did out check-in asked for clarifications with the reservation department. Same answer was given. I get the ranch or I pay extra for the villa. It took 2 days to get dishtowels. We didn't have a coffee machine in the room. It took 4 days to get one. Everyday, it was a gamble to see if we would have towels in the bathrooms. On Friday, the room was cleaned at 11:00 am and we finally got towels to take a shower at the end of the day, after I had called the front desk to request towels at 2:00 pm, when we came back from the pool .... when we really wanted to take a shower before heading out, but couldn’t! On Thursday morning, I met a cute family from Wisconsin in the shuttle. They booked through RCI, a 2 bdr, same as me, same points and they got a villa. When I checked out, I met the Director of guest services. He was aware of who I was and the problems I had during the week. But he only knew of the problem I had with housekeeping, nothing else. He was unaware that I was asked to pay 750$ extra to get a villa. And he couldn’t / wouldn’t give me an explanation why. Even after I told him that some RCI members got the villa, without having to pay extra. No explanation, just a

I’m currently staying at Windjammer for a family vacation with my husband and 2 young adult kids. When we checked in they said they’d upgraded our suite, which sounded lovely at the time as we’d be closer to the beach. It was in fact an underhanded tactic to put us next to the construction area. 24/7 concrete mixer that neither the AC/fan can drown out and sitting on the balcony is impossible. At first they said that construction would stop after 8pm. But here we are, 10.21pm and both concrete mixers and workers are still at it. They cannot tell me if and when it will/wont be shut down for the night. In addition we specifically requested twin beds for our kids. This was confirmed, but needless to say one gets to sleep on the lumpy pull out sofa. I thought that this could be reasonably resolved at the front desk, but after multiple trips down to talk to them I’ve now resorted to posting on TripAdvisor in hopes of a more reasonable outcome. I so wanted to love my stay after a truly traumatic year, but needless to say it is not to be. So if anyone is offered rooms 302A&B just say NO, you’d rather walk up the hill.

Our family (two adults and two children aged 14 & 11) thoroughly enjoyed ourselves at the Windjammer Landings Resort. It is full of lights for Christmas :) We stayed in a one bedroom Coastline Suite which was spacious, close to the beach & amenities and had a gorgeous view. Hot tub on our balcony was a nice touch. We didn’t need to use the shuttles. Food was amazing. Lots of drinks to choose from. We were All Inclusive which I strongly recommend, as the prices are insane (understandable being an island where most items are imported). Book Dragonfly, Papa Dons and Masala on the app ahead of time for dinner. You don’t have to pre book for Jammers, The Perch or for lunch. One thing that confused me at first is signing a bill each time - just to confirm you are not being charged on the All Inclusive. The water sports are great fun. The guys are very helpful. We did paddle boarding, knee boarding, kayaking and banana boat (wake boating and water skiing is also included in the All Inclusive). We did Scuba Diving with Eastern Caribbean Diving too which is also on site. The staff were all friendly, but Travis (who served us on the beach) really stood out. He was welcoming, attentive, professional, and had a calm, can-do attitude that made a lasting impression. He’s a true asset to the hotel! I liked that we were able to reserve our sun loungers on arrival and keep them for the duration of our stay—so convenient. If you’re concerned about renovations, don’t be. They are constructing a new restaurant, but the noise was minimal, and the area was well-screened. It didn’t impact our stay at all. Overall, we had a fantastic experience and wouldn’t hesitate to return!

I've never done the all inclusive experience. My wife and I, along with another couple, booked a three bedroom villa, and all inclusive plan at Windjammer, St. Lucia for 10 days. The villa was at the top of the resort, which required resort shuttles to get to the beach and restaurant area. I really enjoyed the whole experience. Shuttles were prompt; drivers courteous and welcoming. Restaurants were really good with a wide variety of options. Beach area was nice, although water was a bit turbid, so snorkeling wasn't the best, but I did see quite a few colorful fish. The water sports facility had all the toys; I really got the hang of stand-up paddle-boarding. We were just looking to chill; read some books; have some fun. The staff were all so nice, like a big family they refer to themselves. Live music by local musicians at most restaurants. Overall a great experience.

This place is simply paradise! The whole holiday was perfect., The staff are first class, and the food is the best you will ever taste. We have been twice now and Windjammer never fails. I am already planning my next holiday. Keep up the good work Windjammer.