Dreams Jade Resort & Spa

We stayed at Dreams Jade from the 29th August to the 12th September. My partner and I travelled with our adult Daughter. When we arrived we were upgraded to a preferred room with use of all the perks that comes with it. Throughout our stay we cannot fault the staff, they were always polite and helpful and always had a smile on their face! We spent our days at the preferred pool and never had a problem getting beds. I must mention our waiter Alvaro, he was always happy and was so good at recommending cocktails/mocktails that Omar was so good at making! I have to mention the pool guys Jesus and Melvin who were amazing and so so helpful, Melvin went above and beyond to make sure my Daughter had the best day celebrating her Birthday! Also Leo from the buffet restaurant was amazing and also went the extra mile to ensure my Daughter’s Birthday started in the best way with cake a sombrero and sang Happy Birthday along with the rest of the staff! Throughout our stay there was construction work going and with that and the hotel being under capacity meant that the restaurants were open in rotation and the buffet was included in that. Having a fussy eater with us, this wasn’t the best! The buffet for our 2nd week was at the Castaway restaurant which was outside meaning no air conditioning, so very warm! Overall our stay was great!

We spent a lovely week at Dreams Jade in our preferred ocean view double suite. Rooms were spotless and roomy with big screen smart tvs (know your Netflix and Prime passwords) in bedroom and living room. Balcony was roomy with jetted tub. Restaurants were excellent. They rotate their closed day, so check the app daily to avoid being disappointed. The big buffet is temporarily at Castaways; we did it one morning for breakfast crepes, but generally did breakfast at the French restaurant (for preferred guests). Pool grills or Preferred Lobby for lunch and then specialty restaurant for dinner. The beach was lovely; very little sargassum this week. Staff was constantly cleaning and raking it. Two of our group did the spa with help from Andres - you will see him around the pools providing spa info and complimentary chair massages. Look for him and you may get a better deal! Another did the beach massage by the Preferred beach. Both were outstanding. Can't say enough about the staff, but some stand out: Melvin, the Pool Manager - loved him! So helpful, always with a smile and remembered your name. So great with people Alejandra, Preferred Lobby Bar (but generally at the pool) - what a sweet smile and lovely person offering great service Saul and Dylan, Entertainment Twins - made everything fun, from making guacamole, playing bingo, karaoke, doing crafts at the pools They got the crowd involved Andres, Spa - such a lovely gentleman There was a bit of construction near the front lobby, but it was not disruptive. We booked through Apple and everything was arranged. Amstar shuttle was easy to find at the airport and ontime pickup when we left. Our week was perfect - we will return!

We arrived and where taken through to preferred club, Enrique said we d been upgraded which was a lovely surprise! The room was amazing, really spacious and spotless. The staff were so amazing and friendly. All of them had a smile and a welcome "ola" Food was good and restaurants were all fabulous. Didnt have a bad meal during our stay. Jocelyn at the buffet gave me a Spanish lesson every morning and my husband gave her a Welsh lesson in return! Jose and Edwin were amazing at the buffet and made our Morning. The bar staff were outstanding, such hard working gents and often rushed off their feet, but always obliging. Shout out to Pablo and Hiram and lovely waitress Carolina. The pool staff again were outstanding. The gents on towel duty were so helpful and polite. The waiters Al and Melvin and of course the amazing bar man Omar. The grounds were maintained so well and gardens beautiful, wildlife everywhere and again, staff very polite. Last but not least Andres from the Spa...what a wonderful man. We booked a spa afternoon and David was lovely, made me feel at ease. The two ladies who gave our massages, Sol and Ramona were fabulous. We had the best time and would recommend this wonderful resort. My only reason that I wouldnt return is the beach. My preference is a beautiful beach and it was quite disappointing.

Alejandra in the preferred lobby bar treated us fabulously every single day. Very kind and so helpful. Melvin at the preferred pool was amazing as well. Only suggestion would be to have pizza available at dinner time from the pizza oven.

This was my second year in a row at Dreams Jade, and once again, I had a fantastic experience. The pool is always clean, the playlist is great, and the staff is absolutely amazing.A huge shoutout to the poolside entertainment team—Andrea, Antonio, Saul, David, Dylan, and Camila—you are all so much fun! Shoutout to Jesus on the pool bar. I also want to give a special highlight to Gabriella. When I went to complain about construction noise right above our unit, she promptly upgraded our room to one with an even better view and spoiled us with a bottle of sparkling wine and strawberries. How can you not love her?My only piece of advice is for people who love swimming in the ocean: the sea floor is very rocky with a lot of coral, so you can easily get hurt. However, if you love top-tier service, good food, and great entertainment, this is the place to be. I already can't wait to go back next year and win the poolside music quiz again!