Dreams Jade Resort & Spa

The hotel was good, however there was major building work ongoing for the entire two weeks of our stay that we weren't informed of prior to arrival. From the state of the building site near the main pool, the work will be ongoing for several months. During our stay, building work – banging and drilling was from breakfast time in the main stage walkthrough area and main pool to up to 7pm, not a great formula for a relaxing holiday! The rooms were excellent, well equipped and spacious. The entertainment was good and the entertainment team and bar/restaurant staff were excellent. For food, the restaurant booking system simply doesn't work. We tried the online system on four devices at 1pm every day to book the teppanyaki, to no avail. It's easier to book Oasis tickets! Only when we complained at guest services did we manage to book a table. This was our favourite restaurant. The hotel lacked a steakhouse restaurant. The hotel was busy in August, especially since the beach was unusable due to the sargassum seaweed and associated smell, a huge problem down this entire coast. The staff tried their best to do a great job under the circumstances and made the holiday great. Overall a nice hotel, worth visiting once the building works are completed and the sargassum issue is resolved.

This is the third time we’ve returned to this hotel; my family loves it, so we’ll keep coming back. Despite having many other options, Dreams Jade remains our family's top choice. The food and specialty restaurants offer guaranteed quality. Luis, who served us at the teppanyaki table, was incredibly pleasant. David and Saul from the entertainment team ensured we had a great time and were wonderfully attentive and friendly toward my children. I realize it might not be the ultimate destination for families with kids—even though there are amenities for them—as I think they could use a bit more pool space dedicated to children's play. Aside from that, it is an excellent hotel, and it will continue to be our choice.

Great for families, best pools at any resort, staff is amazing! Great budget-friendly resort for all ages. ABSOLUTELY do the preferred club; do not skimp on this. THIS is where you will get the best bang for your buck.

We just spent a week at Dreams Jade and overall had a really good vacation. There are definitely things we loved, but also a few things that kept us from giving it 5 stars. First, I really liked how modern and digitized the room was. The automatic curtains were probably my favourite feature, and the motion-sensor lights were a nice touch too. A few small things could be improved, though. A little soap dish beside the bathroom sink would be nice. Also, you can't turn the TV on without the backlight coming on, and we found it way too bright, especially at night. We stayed in Building 1, room 1316. Our balcony gets really nice sun around 3 PM, so I would have loved to have a lounger out there. Just be aware that the view from this particular room is mostly of the resort next door and there is active construction below. You can see the ocean off to the side, but it's not really an ocean-view room. Definitely download the Hyatt app before you arrive. You'll use it for pretty much everything — ordering room service, checking schedules and making restaurant reservations. Speaking of restaurants, Teppanyaki was fantastic! We actually ate there twice because we enjoyed it so much. Reservations are required and have to be made through the Hyatt app. It's only open certain days and fills up VERY quickly, so be ready to log in at around 2 PM when reservations open. The other restaurants also have specific days/hours, so definitely look at the schedule and plan your dinners accordingly. Our first Teppanyaki experience was with Chef Oscar. His English was limited, so he mostly interacted with the Spanish-speaking guests at our table. The second time we had Chef Luis, and it was a completely different experience. He interacted with everyone at the table and really made the dinner feel like an experience rather than just a meal. The food was excellent both times. The staff at the Carnival International Buffet were also wonderful. Lourdes and Jesus especially stood out. They always greeted us with a smile and genuinely made us feel welcome. At the pool, Jesus, the pool attendant, always made sure our usual spot was set up for us, and Angelica, our pool server, made sure we never went thirsty. David from the entertainment team was also great — he kept the energy going with games and activities without being annoying or overbearing. There were a couple of things that bothered us, though. There were a few occasions where we felt that some staff members were noticeably more attentive to Mexican guests than to non-Mexican guests like ourselves. Maybe there was a language or cultural reason for it, but as guests, that's how it came across to us. The other thing was the inconsistent enforcement of rules. We were told we couldn't eat by the pool, yet we saw plenty of other people eating there. We were also asked to move farther away when smoking at the beach, while we saw someone smoking a cigar right beside the pool. We're honestly not the type of people who care what other guests are doing. You're on vacation — you paid to be there, so have fun and enjoy yourself as long as you're not bothering anyone. But if the resort has rules, we think they should either be enforced consistently or the rules should be relaxed. It's the inconsistency that's frustrating. And finally, this is probably the biggest reason we wouldn't return to Dreams Jade. The overall crowd and vibe just weren't really our thing. Nothing terrible at all — it's just not the type of atmosphere we're looking for anymore. We've decided that for future vacations we'll probably stick with Secrets and similar adults-focused properties, where we prefer the more mature atmosphere and overall vibe. That said, we really did enjoy our week. The resort is beautiful, the rooms are modern, the food is good, and there are some genuinely fantastic employees who went out of their way to make our stay enjoyable. Would I recommend Dreams Jade? Yes, depending on what you're looking for. Would we return? Probably not. For us, it's a solid 4 stars and a good vacation — just not quite the right fit for our next one.

This resort is beautiful, very clean, and has amazing food. When my husband and I first arrived, we had a long wait to check in, and unfortunately our room was not clean when we finally got there. We reached out to the front desk, and Roberto took care of everything for us. He truly went above and beyond to make sure we were taken care of. His kindness and attention made such a difference in our experience and completely changed our first impression of the resort. Our room was beautiful, the food was amazing, and we ended up having such a fun and relaxing stay. We especially want to thank Roberto and Gabriella for making our vacation and our anniversary so special. Would we come back? Absolutely! We would definitely return and highly recommend this resort.