Dreams Jade Resort & Spa

This was our first time staying at a Dreams resort and it did not disappoint! We upgraded to preferred which so worth it! Preferred pool was much quieter than the main pool and even though we had to wake up early, we always got chairs on the beach! Fish tacos at the preferred pool snack bar are a must! Special shout out to Miguel at Spice, Carlos and Javier at the preferred pool bar, and Jonas with Amstar that helped us set up our excursion. Would definitely come back!

Food was not great. Service was not good. Ordering drinks at most bars seemed to be an inconvenience to the staff. The coco cafe and carnival international cafe were the only two places we had any decent service and food from. The common areas in the buildings were not super clean. We were there for a wedding during spring break season so I can understand it was a lot to deal with but this was the worse service I’ve ever had at an all inclusive resort. My partner is African American and got even worse service than everyone else. At one point we asked for an employees name to complain and were told they didn’t know what said employees name is. All in all, we were there for a fun event and had a great time because of that but I would not stay here again.

We are a couple in our early 60's. We usually stay at adults only locations. We wanted to try something different. The stay at Dreams Jade was worth it.. Facility is clean, staff are friendly and overall service exceeded expectations. Some college "spring breakers" were there when we arrived but left within a day or so. They were a small distraction. Service at all restaurants was excellent. Worth your time and money to stay here.

This is hard for me because I really wanted to like Jade Dream resort, and I have also never written a bad/mean review. The workers were so kind and I have nothing but good things to say about them. However, despite the staff, our stay only progressively got worse with time. To start, on the first night, we got in around 5pm. This was an unfortunate timing as that is when the grill closes and the buffet to switch to dinner. We went to the Mexican restaurant at 6:30. My partner ordered the tacos and I asked for a plain chicken quesadilla. This food did not come out until EIGHT THIRTY (8:30PM!!). We were starving and had not eaten since before our 10am flight. The waiter was very apologetic but it was brutal. They brought out chips, salsa, and guac and we inhaled the chips and salsa, but the guacamole was LIQUID and looked inedible. The next day, we were ready for a fresh start and to see everything in the daylight. At breakfast, we grabbed a plate from the clean "warm plates" section, and lo and behold, my hand touched STICKY HOT PINK GUM on the bottom of the plate (picture attached). This immediately grossed me out and disappointed me. The only breakfast food that looked edible was the omelet bar which I did enjoy. I was really excited about the meat bar in the buffet as a dinner option where you could select a type of meat and they would cook it for you, but then immediately got grossed out when I saw a fly/gnat constantly landing on the food. The chef was completely unphased too and didn't even try to swat away the fly so I was unable to stomach eating the steak thinking it had fly poop on it. The food was a disappointment at every restaurant and the buffet, except for the Italian restaurant. In fact, the food was so bad that despite me not EVER drinking the tap water or brushing my teeth with it, I got DEATHLY sick the third day. It has been 4 days since I got sick and I am still recovering - unsure what could have possibly given me this bacteria other than the food possibly. The pools were nice, but the beach area was covered in seaweed. I understand the resort cannot control the excessive seaweed, but the resort directly next door did SIGNIFICANTLY better at maintaining it. They were constantly cleaning it up and rarely had a pile out in front of the beach area and never had a smell the way Jade Resort CONSTANTLY had heaps and piles of seaweed and a terrible smell. I was so disappointed because this trip was supposed to be a celebration of me getting a new job and resting/recovering before I started. Instead I returned deathly ill, and extremely disappointed and exhausted because I still can't sleep through the night without waking up every 1-2 hours ill. I will say that I thought using 115,000 points to stay here for four days would be the best use of my points going to an all inclusive resort and it was by far the biggest waste of points I have ever used. I would rather pay significantly more somewhere else or just not go back to Cancun than ever return here - that's how disappointed I was :(.

We spent a wonderful week by the pool in the preferred club. Installations are well kept and comfortable. Pool attendants are very friendly and attentive. Special mention for exceptional service to Jesus, Melvin and Francisco that go the extra mile to make everything perfect for our enjoyment. « Hasta la vista baby » 🤩