Dreams Jade Resort & Spa

Resort is amazing. The entertainment crew was a great time. Thank you Saul, David, Tony and Sueja for making sure all the guests had a great time. Never a dull moment with all the events going on. Would definitely recommend.

Top quality experience. Nothing to complain about. Want to give a big shout out to Raul and the rest of the entertainment crew for making every day a fun and memorable experience. They truly went above and beyond.

Thank you chef Louis, Alberto, and team for a great hibachi dinner. Overall, the staff at the resort are friendly and respectful. Great resort ran by great people.

We just enjoyed a lovely 8 days at Dreams Jade in the first week of December. We stayed on the Preferred Club side and we were really looking forward to the adult only pool. The resort is a nice size, not too large, not too small. It’s well laid out and easy for people with mobility issues, elevators were always working and lots of ramps to avoid steps with a mobility device. The beach near the preferred pool side was really nice with a sandy bottom and not too many rocks. There was some sargassum seaweed here and there depending on the day and the tides but nothing horrible. It did not seem like a good snorkeling beach the water wasn’t too clear depending on the surf. We enjoyed the preferred adult only pool for the most part. You need to be up early if you want certain loungers. There were always lots of open loungers on beach also. Unfortunately while we were there a large group of rude, loud, and disrespectful guests made the preferred pool “less enjoyable”. They drank all day in the pool blocking one of the main stairs into the pool and basically did not leave the pool for hours and hours which made it feel like we were swimming in a big toilet as they weren’t leaving to use the facilities. Many guests complained but the staff did not deal with the issue…. Although I’m not sure what they could have done anyway. I was foolishly thinking an adult only pool would be peaceful and relaxing. Honestly the only way to avoid that situation is to designate that pool as the “quiet” pool and not serve alcohol at that pool. I have yet to find an all inclusive that has a peaceful no alcohol area for those of us looking for more of a wellness vacation. If you know of one please let me know 😊. Aside from that situation the preferred pool was very enjoyable and both Miguel and Julian do their best to accommodate and make everyone comfortable. The staff are all wonderful. The rooms and the maids were lovely and everything was always clean and tidy everywhere. You literally rarely see any garbage or dirty cups anywhere. The employees do amazing work and seemed genuinely happy everywhere. The air conditioning worked well as long as you keep your patio door closed/locked it works. We had a minor ceiling leak in our closet area in the bathroom and it was fixed and cleaned promptly. The food : We had room service for breakfast every morning which we ordered on the app the night before we went to bed. They were always on time with delivery time we chose. The buffet had lots of food but it was all mediocre at best. You will not starve but there was nothing that wowed us. We loved Miguel and his show at Spice restaurant for the Teppanyaki. He was so entertaining and amazing to watch, you must go there. Our next favourite restaurant was Capers the Italian restaurant - we went there twice as we enjoyed it so much. Our waiter Jaime took care of us and brought us extra dishes to try, he is great! The other restaurants were good but not great. My husband wore nice shorts and collared shirts and the “pants” rule for men was never enforced anywhere that we saw, which is nice because honestly it’s so warm, why would anyone wear pants? We really loved the layout of the resort and the facilities for the most part. I can say we may return, but with the exception of not really finding any peaceful “alcohol free” zones where we could avoid the guests just there to drink all day. We enjoy a drink later after dinner but really wanting to find a place that will capture the need for rest, relaxation and wellness. We will continue our search and maybe this resort will improve on that in the future. The best part of this resort are the employees and their attention to guests is superior to any of the all inclusive we have tried thus far.

We did a dolphin tour, which was great. Highly recommend Delphinus. Went to the marina and into town. Such a very nice area and the people were so helpful and kind. Lots of neat shopping . We used a taxi to get from hotel to Puerto morelos.