Dreams Jade Resort & Spa

Multiple times here. Maria in preferred club serving drinks. Angel ,Edgar at preferred pool are all great. Who can forget Antonio's mercur for breakfast.

Very good resort, service & food. 5 star

Dreams Jade Resort? More Like Dreams Nightmare Resort! Save your money and stay somewhere you'll be treated like they actually want you there. After spending nearly $6,000 on a summer vacation for my family, we arrived at Dreams Jade as Preferred guests. Our first impression was great. The resort is beautiful, and we were welcomed with cold towels and drinks. Unfortunately, that's where the positive experience started to fade. We booked two Preferred Ocean Front rooms that were supposed to be next to each other. Instead, one room was on the first floor and the other was on the second. To make matters worse, the upstairs room had an ant infestation. We reported it on Friday, but nothing was done until Saturday night. Then came the customer service issues. On Saturday morning, we went to the buffet where I was told I couldn't enter because I was wearing a shirt with half sleeves. No problem—I walked all the way back to my room in Building 9, one of the farthest buildings from the restaurants, changed clothes, and returned. When I got back, I immediately noticed five or six other white male guests wearing the exact same style of shirt I had just been turned away for. When I questioned the host, I was told they were allowed because they were staying in Building 9—the exact same building I was staying in. That explanation made absolutely no sense. I spoke with the manager, who admitted it never should have happened and assured me he would address it with the host. Saturday night, we went to Spice. A different host tried to discourage us from eating there, telling us there were about 30 people ahead of us and suggesting we go somewhere else. We decided to wait. Moments later, another family we knew arrived without reservations and was seated immediately. After I informed the host that I would be contacting corporate the following morning, a table suddenly became available for us. On Sunday, I met with the manager on duty. His solution was to offer reservations at another restaurant—something I could have easily done myself. Instead, they offered us a complimentary tour that was supposed to include four stops: a jewelry store and tequila tasting, the Cancun sign, and a restaurant. The experience quickly became another disappointment. We were dropped off at the first stop, and our driver never came back. We waited for more than two hours before another driver finally arrived. At that point, I simply asked to return to the resort. Instead, we were driven another 45 minutes farther away, only to be told we had to wait again for yet another driver. The one bright spot of this vacation was the incredible staff at Tamarindo. David, Eduardo, and Tony went above and beyond to try to salvage our trip. They treated my family with professionalism, kindness, and genuine hospitality. They were the only employees who consistently made us feel valued as guests. Thank you, David, Eduardo, and Tony, for everything you did. In my opinion, you should be the ones running this resort. Overall, Dreams Jade failed to deliver the level of service you would expect after spending nearly $6,000 on a family vacation. The property itself is beautiful, and the food was good, but great resorts are defined by more than scenery and meals. Customer service, consistency, and making guests feel welcome matter just as much. Unfortunately, Dreams Jade fell well short of those expectations. Based on our experience, I would not return, nor would I recommend this resort to friends or family.

Edwin at the buffet is the best! Always treated us so kindly. Maria at the preferred lounge was perfect. Will be back

The building, atmospheres, chef, and food all surpassed my expectations. The only complaint would be the weight time, my group waited 20 minutes past our initial reservation time to be seated.