Dreams Jade Resort & Spa

Luis Tejero at the main lobby bar was fantastic. Very happy to serve us all week and made great drinks. Truly a fun guy to be around. I wish I could hire him as a bartender back home. This guy deserves a raise

Miguel was the best time! An excellent chef and even better performer! We had a blast with him and plan to go again as soon as we can!

Miguel is the BEST at hibachi dinner!! LOVE HIM!!!! Food was amazing! Entertaining!! MIGUEL IS THE BEST!!!!!! We loved him!! Please come to see him! Amazing service!

Miguel was the most fabulous host for our whole family at Spice. There’s a reason why it’s so difficult to get a tapenyaki reservation at this resort! Make it happen!!

We had a wonderful vacation at Dreams Jade over the Christmas holiday. The resort is very clean and well-maintained. Our room was very comfortable and the staff was extremely attentive and accommodating. We really enjoyed the food at the restaurants. We ate at Mercure (French), Cin Cin (Mediterranean), Capers (Italian) and Spice (Asian hibachi) and enjoyed them all. The buffet is above average for a buffet. LOTS of choices and variety, and all appeared to be very fresh each day. All the servers and other staff everywhere were very friendly and always happy to help with whatever we needed. We did get massages at the spa, which were excellent. Go early before the massage for the hydrotherapy (sauna, steam room, jacuzzi) and get extra pampered before your massage. We also did a couple excursions arranged by Luis at the Amstar desk in the lobby, who was very helpful. The catamaran snorkeling excursion was really nice - much nicer than snorkeling off a smaller boat where they cram you all onto the boat. We also did the cenotes (underground caves) excursion which was a little touristy but still a lot of fun. There were only two things that caused me to give 4 stars. (1) There are not nearly enough lounge chairs at the pool. I had to get up every morning by 6:45am (it's still dark!) to go down and put towels on 5 chairs for our family to have chairs by the pool for the day. But 7:00am, all pool chairs are taken (with towels), even though the pool doesn't even open until 8:00am. And make sure to take your pool towels up to your room each night for the next morning because sometimes they don't have clean towels at the towel station yet when you go down to reserve your chairs. And be careful because we did have a couple instances where other people "misunderstood" the policy and simply moved our towels off our chairs to claim them for themselves. It can get a little competitive. (2) The beach is not very good. We didn't have a lot of seaweed as others have mentioned at other resorts. But it's not the clear blue water in the photos. It's also kind of a steep beach, meaning the waves crash close to the beach and it's not easy for children to play in. (We didn't have small children but even our teenagers weren't interested in the beach.) This isn't the fault of Dreams Jade, just know that the beach isn't the draw of this resort. Overall, we really enjoyed the resort and we all agreed we'd go back again. We'd just have to draw straws each night to see who has to reserve pool chairs the following morning.