Dreams Jade Resort & Spa

Overall we enjoyed our stay at Dreams Jade. The staff is very friendly and eager to please. Would definitely recommend paying a little extra for the Preferred perks. Misael at the Preferred Pool was by far our favorite bartender. He hustled in the heat and humidity… and did it all with a smile on his face. The only real let down was the Teppanyaki table experience. Based upon all the positive reviews, I decided to make a reservation for the evening of my birthday. We found it to be underwhelming & were not entertained. I’m not sure what I was expecting, but that wasn’t it. It was also very warm in the restaurant. We asked if the air conditioning could be adjusted but we were told they were unable to do so. We were so uncomfortable, we couldn’t wait to leave and move someone cooler. I would definitely return to Dreams Jade and would recommend to friends and family!

We had another amazing trip to the Dreams Jade in June. This was the 11th time we visited, and probably the best! It was great to see our friends Francisco, Misael and Oscar, who we have come to know well since the first time we visited there 11 years ago. The staff is definitely what makes the Jade special. It is always great to see the same faces year after year, Jesus, Antonio, Juan, Emiliano, and so many more. And Carolina, who is the e-concierge, was so helpful as we prepared for our stay! They are doing a great job updating the resort. We look forward to the updates and are excited that they are working on updating the rooms as well. The grounds are beautiful and they really go above and beyond to make the resort look amazing. I know that there have been issues with the sargassum, but they work to clean things up as much as possible. This is an issue for a lot of places, not jus the Jade. We have always been happy with the foods and drinks. I enjoy trying new food and beverages when we visit. And there is no problem with drink being too weak, lol! Again, the staff at the Dreams Jade are who make the resort special! They are so friendly and work so hard!

The staff at this hotel were incredibly kind and the room was exceptionally pleasant. My room was a governor suite with an amazing view. I thoroughly enjoyed my morning reading, listening to the waves and taking in the breathtaking scenery. The room was incredibly quiet, creating a peaceful atmosphere. The property and bathroom were both immaculate and well-maintained. The bellboy, Marcos, was exceptionally friendly and always greeted us warmly whenever we encountered him. At the Mexican restaurant, our server, Eduardo, and the main chef, Jonny, made our dining experience truly special. Additionally, the assistant F&B director, Daniel, was a hardworking individual who ensured that we had the best possible experience throughout our stay. He was constantly seen in various areas of the hotel, including the restaurant, cafe, and lobby, always ready to provide exceptional service to our guests.

The location is great and the room was amazing. We stayed in the Governor Suite and it was absolutely amazing. The hotel atmosphere was warm and energetic. Everything was so clean and the pool was also sparklingly clear. The room was very quiet and nice. We met so many kind and wonderful employees, including Marcos (bellboy), Daniel Jonny, and Eduardo (mexican restaurant waiter).

The entire experience was wonderful! We at Spice & Luis was our chef. Incredible food and entertainment was superb! Highly recommend!!!