Dreams Jade Resort & Spa

The staff complete the experience - on the whole they go out of their way to look after you. In particular Roberto, Ethan and Fernando at the pool bar, Juan and another waiter (sorry, my mind is blank on your name) and the entertainment team.

These Three gentlemen were phenomenal, very fast with making the drinks, awesome service, and very friendly, they made our trip awesome! Thanks Guys!

We had an excellent stay. Hotel is well maintained and the staff is very attentive. A shoutout to Oscar at the preferred club for going above and beyond to make our stay special. I find this property to be an undervalued one on the hyatt portfolio. Hope for it to stay like that. We will be back

Wow! Where do I start? Our trip to Mexico was definitely a trip to remember and it is thanks to the team at Dreams Jade. First of all, the hotel itself is beautiful. Lush and well-kept gardens as seen in the photos. The pool in the preferred club area is clean, relaxing and has a pool side bar and grill that offers a great selection of food and drinks. The rooms are spacious, cleaned well and have plenty of storage. The rooms also have great facilities, with 2 big TV’s, a large comfy bed and great storage. There is a great choice of restaurants, both buffet and À la carte. They all offer exceptional food and the staff in all of them go above and beyond. I would like to give a special mention to Edwin. We were met with his kindness, attentiveness and sense of humour everyday at breakfast and lunch. He made our day everyday and made us feel like royalty but also family. Other mentions include Daniel, the restaurant manager who looked after us when we made special requests. David, who we saw most at the Mexican restaurant, went out of his way to organise a traditional Mexican dish that is not usually served on the menu. Leopoldo and Melvin, who did a great job of making the drinks at the preferred club pool. Victoria and Michelle in the preferred club bar. Eduardo, who served in us multiple restaurants. Finally Oscar, who made sure our stay was as enjoyable as it was. Overall, all of the staff are a huge credit to this hotel. I would definitely recommend this resort if you are looking for a special holiday in Riviera Maya and I hope to be here again.

We had a wonderful stay at this all-inclusive hotel. All the restaurants were excellent, the service was superb, and the staff were friendly. A special mention goes to Evas for his kindness at the Preferred Club pool. We highly recommend the hotel for its quality and amenities.