Dreams Jade Resort & Spa

Recently visited Dreams Jade at the end of May with 2 adults and 2 children. This is the 5th Dreams property we have visited and it seems to be one of the smaller Dreams properties which we really enjoyed as it was easy to get around and everything was conveniently located. This is in our top 2 Dreams properties and we would definitely return. Granted, we went after a major holiday so it wasn't that busy which was amazing. I don't know if this one would be my first choice if it was a really busy weekend. The pools were good size and clean, the adult pool being away from the main pool was nice when we wanted some quiet. The main pool was large and we had no problem finding chairs every morning. The entertainment crew kept the pool lively in the afternoon and we had no problem getting food or drinks in a timely manner. Restaurants were good, if you been to other Dreams it's the standard rotation of familiar concepts with different names. We had no issues with the food and it was as expected. If you're a preferred club member there was only 1 PC bar and it was a distance from the pools so if your a PC junkie this may not be your favorite Dreams. The beach was chaos from the Sargassum, unuseable and pretty small. If you're a beach person I'd look at the photos to help with your decision, our family is not so it wasn't an issue. Overall we liked it and most likely will return. Ask for Jesus in the buffet, he's a rockstar, best service of the trip.

David is the best! He made our time that we were there so much better!

This resort is well run. Very efficient. The staff is extremely friendly and always ready to help. Nora and Guillermo at Capers are super as was the food. Jesus at Carnival buffet is always on top of things, sorry we missed Lourdes this visit.

I would like to start by saying that, despite a few drawbacks, the service was exceptional. A special shoutout to the entertainment team, the pool bar crew, and especially Leo from the breakfast and lunch service. Leo, if you happen to read this (family of four with two girls), we left your final tip with Elizabeth at the pasta station. Sorry I missed you on our last day and couldn’t give it to you personally. The hotel was nice and clean for the most part. However, about half of the resort was under renovation during our stay. We also experienced ongoing issues with the air conditioning. Management was notified, but aside from lowering the temperature setting, no effective solution was provided, and the room never cooled properly. The food was good, with a wide variety of dining options available. Unfortunately, my husband was injured when he scraped his arm on an exposed, uncovered stair rail. The hotel’s response was simply to offer us a dinner reservation, which we didn’t really need. We felt the situation could have been handled more appropriately. As for the beach, swimming was practically impossible due to the large amount of seaweed. However, this is certainly not the hotel’s fault, as sargassum season is affecting much of the Cancun area right now. Overall, we had a good stay thanks to the outstanding staff and service, despite some issues with the facilities and ongoing renovations.

We had an incredible trip. Loryanne was the best butler/concierge. The food was delicious & lots of choices to offer. We enjoyed the Preferred Club pool & services. Would definitely recommend for a family trip.