Dreams Jade Resort & Spa

This is my third time that I been there and everytime it gets better since you arrive until you depart. We hag such good time and it won’t be the last time. Every single employee they always welcomed you and always helpful in every aspect definitely it’s good for the entire family the rooms are really spacious and nice 5 plus for sure the bathrooms are spotless

He did a really great show. From the beginning it was fun and captivating. The food was beyond good, tasted really good. He is a gentleman!

It was an overall brilliant experience, to start, the food was brilliant, there were 6 restaurants for tea/dinner in the evening including the main restaurant - international. Cin Cin - Mediterranean. Capers - Italian. Tamarindo - Mexican. Spice - Asian and a French which was adults only (all were menu order exept the main one which is a buffet), plus castaways at lunch which served wood-fire pizza and tacos and had some lovely waiters including Juan and cruz (of course there were more but those two stood out plus the bearfoot grill, a poolside grill searving burgers and either fries or nachos. There was also some really good entertainment throughout the day, including zumba in the morning and something in the late afternoon (often either water polo or water volleyball). There was also a "crazy game" done by the entertainment team at 3pm everyday, this included Frisbee games, American football, European football (soccer), and an inflatable, which was very fun. Three very good entertainment team members were David, Saul, and Antonio. Again, there were more great ones, but those three stood out. There was also some good evening entertainment including things like a silent disco and multiple musical shows. The pool was very big with multiple levels and bridges to get across. The rooms were very good with a very good shower, some nice freebies including a shower cap and a few kits like a shaving kit and sewing kit, plus many more the rooms were very clean likewise to the whole resort. The resort is right on the beach and while there was lots of seaweed 9n this specific ocasi9n, thus is by no fault of the resort and they were doimg everything they could to clear it. Personally, I didn't find it too loud at all, but even if you did, there were places to go like the preferred lounge and adults only pool (however you did need to pay slightly extra when booking to be a preferred member. Like I said, this was an overall great experience and would definitely recommend to anyone looking for a holiday.

We had high expectations for Dreams Jade Resort & Spa. Our family hadn't taken a vacation in 6 years. It was my 40th birthday so we figured why not get away. We really don't take many vacations so I took extra time to do some research. I felt given the Dreams reputation and the 5 star rating, this would be a wonderful choice for our family. There were positives and negatives so I'll break those down here: Pros: Smaller than many resorts so you actually have a chance to meet people and run into them more than once. Easy to get around, especially with a family. You don't have to travel far to get to the pool or restaurants. It was definitely a family friendly resort with options for singles, couples and families. Beautiful gardens, architecture and layout. From the lobby area, bars, and pool, everything is well designed and elegant. It made us feel like we were in a little oasis paradise. Workers are there day and night tending to the gardens and it shows. Although we had a subpar experience at Capers, the Italian restaurant, and a horrible experience at Tamarindo, the Mexican restaurant, our experiences at the Teppanyaki grill and Cin Cin, the Mediterranean restaurant, made up for those. The hibachi experience was awesome!! Limeberg, the chef, was friendly and entertaining. The waiter we had whose name we unfortunately forget was also wonderful and attentive. Cin Cin was outstanding and exceeded our expectations. We were there celebrating my 40th birthday and they brought us an extra entree which wasn't on the menu... It was a leg of lamb which was unbelievable. Then they brought us champagne and a special dessert while singing happy birthday. The food and service from start to finish was outstanding. We didn't have a chance to try the French restaurant or the Spice restaurant unfortunately. We appreciated the selection of restaurants and aside from needing to make a reservation for the Teppanyaki table, all other restaurants were able to accommodate us on the spot. I've read in other reviews people had trouble getting into the restaurants but that was not our experience. We were travelling in August so perhaps it wasn't as busy. The buffet has a large assortment of food during breakfast and dinner. We didn't have a chance to check it out during lunch although I'm sure it was much the same. At breakfast they were quite busy and often ran out of food, but were usually pretty good at replacing it quickly. The crepe, taco and egg stations were always excellent although often had lineups. Dinner offered a great variety of dishes too and was less busy than breakfast so usually there were no lineups or shortage of food. They switched their specials up too. Jose at breakfast was awesome, attentive and took the time to talk to us and learn our names! The pools were nice, especially the infinity pool overlooking the beach. We checked out the Preferred Members area pool which had a larger ratio of shade umbrellas to to chairs than the regular pool, but we couldn't use it since we had children (18+ pool). There could be more pool chairs at the main pool as they seem to fill up quickly. The cabanas were extra to rent but we had one given to us complimentary for a few days because of the issues we experienced. This was helpful as we could lay our toddler down for a nap instead of having to take her up to the room. There were regularly scheduled pool activities like volleyball, water polo, and aquafit and these were a lot of fun. Night entertainment offered something every evening, from a casino night, 80s throwback, rock concerts, and bingo. We didn't always have a chance to enjoy it because of our toddler but the one night we got a sitter and enjoyed the Circus event which was excellent. The Coco Cafe was a fantastic spot offering specialty coffee drinks, desserts and ice cream. It was open early and stayed open late. The service was friendly and fast. They always provided us with milk for our baby bottles. Would highly recommend. Cons: Service was mixed. While some of the workers were very friendly and happy to help, we seemed to run into just as many who seemed to hate their jobs and have poor attitudes. My husband had a few negative encounters. On one occasion he asked a worker around the pool where to get pool towels. The worker couldn't understand him. My husband tried charades and everything, but no luck. This happened a few times. While we understand some of the workers like housekeeping and maintenance might not have the best English, the workers who were public facing should have been able to speak and understand the language better. Especially for a Dreams resort, our experience was that they seemed to cater more to the locals who spoke Spanish and less to out of country tourists. On another day, my husband inquired about a wedding they were setting up for at the pool. One of the workers actually told him quite rudely that it was none of his business. Another worker quickly chimed in and answered him but we were shocked an employee would respond that way. Our service at Tamarindo restaurant was especially disappointing. It was our worst experience as far as food and service go. Ironically it's a Mexican restaurant. Not sure why they couldn't get the food right but the flank steak was rubbery and undercooked. The server barely spoke to us or asked how everything was. He didn't seem to care we barely touched our dishes. We were also told they would do something special since it was my birthday but they did nothing. It felt like we were an annoyance to the waiter. We paid money to take a taxi into town in search of a stroller since we forgot ours at home. While not the the resort's fault that we forgot our stroller, we had a few staff confirm we could find a stroller in town. We wasted that time and money as there was no where in Puerto Moreolos to buy a stroller. Apparently strollers are very rare in Mexico so if you have a little one, DO NOT forget it at home! There was a stroller rental service on the resort but it would've cost us $120 USD to rent it for the week. After enough inquiring and complaining, the hotel manager Roberto provided us with one. But it took 3 days and it only seemed to happen when we mentioned we wanted to talk to someone above him. On that note, it is disappointing to see the cost of all the extras considering the amount of money we paid to be there. To rent one of the cabanas for a day was $150 USD. The stroller service was overpriced. Even the babysitting service we used a couple times, while we were grateful for it, was $35 USD/hour. Our baby was sleeping for at least half the time the sitter was there. While we don't mind paying extra for these service, they seem to be another opportunity to squeeze extra money out of guests. We don't remember Mexico in general being this inflated in previous years, but it seems to have gone that way. A pair of sunglasses on resort was around $900 pesos!! My husband forgot his and out of principal refused to buy a pair at that price, which is around $70 CAD. Upon check-in there was high pressure for us to visit another one of their resorts for free, but we know that would've involved a high pressure sales pitch to become members/owners. They also provided coupons for us to use the spa. I understand there are additional services, but again the high pressure tactics were off-putting considering all the money we already spent. And this is how we were greeted right off the bat. After a long, stressful day of travelling with our toddler it was the last thing we wanted to deal with at that moment. Maybe wait a day so we have time to get settled. We were generous tippers, so it was even more discouraging to receive poor service and bad attitudes from so many of the workers. We spent most of our days by the pool, so naturally we were at the pool bars. While many of the bartenders and waiters were friendly, like Jesus, we noticed that they do not wash the glasses at the pool bars with soap. Both my husband and I witnessed on multiple occasions them rinsing the glasses with water and then reusing them right away. This was gross and disturbing to say the least. On another occasion I found a hair in my daughter's mocktail. For that reason we started bringing our own glasses from the room and asking them to reuse those. For a 5 start resort we were shocked to see this. The room we stayed in was their most basic junior suite. While we appreciated the larger size of the room and asked for a quieter room, the music and entertainment went very late and we could hear the bass well past midnight. This made it hard to fall asleep. Although a bit outdated, we appreciated the size and the jacuzzi tub in the bathroom. They also provided a crib for our toddler. The beach left a lot to be desired. There was a significant amount of seaweed that washed ashore everyday. There were workers there constantly throughout the day working to clear it. But it left the beach unusable and the smell was awful. A couple mornings it almost caused my husband to throw up because the smell was so strong. We understand this is mostly outside the resort's control. Just a point to be aware of if you are hoping to enjoy the beach. Maybe there are better seasons for tbe beach but it sure seems like August was not one of them. Housekeeping were always nice and helpful, but unfortunately they missed servicing our room one day. The days the room was serviced they always forgot to replenish something, like coffee or toilet paper. And one day it was serviced at 5 pm when we were returning from the pool. We had to go downstairs and wait while she finished after being away from our room all day. I am sure they have many rooms to service but the late service was a disappointment. I want to make it clear, we are not the type of people to complain. However, in this case we spent a lot of money and had expectations consistent with the Dreams reputation. We don't get away for vacations that often. Our next one will probably be in another 5-10 years. So we really look forward to the times we do get away. We know the high level of standards Dreams typically has and unfortunately the Jade Resort & Spa just didn't seem to live up to what we expected.

Very wonderful place. The Carnival restaurant which is Buffet style we had the same waiter each morning for breakfast. Lourles was our waiters name and she was so personable and remembered our orders every time!