Dreams Jade Resort & Spa

My husband and I went for a beautiful week here. What a beautiful resort! It's a bit quieter than some of the mega-resorts we've been to, but they still had lots of activities and shows, and it was really nice to meet a few new people and see them pretty regularly because the resort is smaller. The food!!! This is the best food we'd ever had at a resort. We highly recommend the French restaurant and the very kind and funny server Antonio. We really enjoyed Cin Cin as well - the steak restaurant. The first time we went, we were served by Irving, who was extremely welcoming and friendly, with a big smile every time he came to our table. The second and third time, it was Leo, who was very outgoing and made sure we had everything we needed while making us feel at home. The manager, George (Jorge?), was so nice too, showing us a photo of his dog, as he knew we were dog lovers. We ate there three times! My husband is a big meat eater, and the Chef, Antonio, was very friendly and talented and came to say hello. I'm not a big steak eater, and I LOVED the pork belly tacos. The food at the main buffet was excellent. I want to say that Francisco, a young man who made fresh tacos at lunch, was incredible. I truly felt a friendship with him, and he made me "special" tacos, which had his favourite ingredients, since I asked him to make whatever he recommended. He had tattoos on his right arm that he designed in high school, which I asked him about - it's so nice to see personality and tattoos in so many of the staff! I really felt like Francisco was a special person. Very genuine. I hope he does very will at this resort - his kindness was clear immediately and I could tell his smile came from his heart. Our favourite bar was the Mix bar near the buffet. We met some very special people working there. Rafael was always opening, and he was so friendly and respectful, not to mention the wonderful drinks he made. On our last day, Angel joined Rafael and also brought drinks to the beach. I can see why the two of them are good friends. Angel was a real professional, and also very friendly, ready to laugh with customers at all times. They make an incredible, highly talented team. In the evening, Pablo was the master at the Mix bar. It can get incredibly busy so he doesn't always have time to talk - a true professional. Even when it was busy, he always recognized us with a big smile, and I could tell he's probably been doing this a long time. He brought beautiful energy to the Mix bar and felt like a brother I would want in my family. It was always nice when it was less busy and we could have a chat with him. I feel lucky to have met him. I also want to give a shout-out to Lucia, who brought us drinks on the beach and always had a big smile for us. And Alejandra Mejia - she took a moment to make a real connection with us and ask about our life, and share a bit about her daughter. It was so sweet - she saw me the next day in the pool and called out a greeting because we had such a nice connection, even though it was clear she was very busy bringing people drinks. Thank you for your friendship, Alejandra!! I also want to express my gratitude to the concierge Liseth. I wanted an item from the local pharmacy, and I approached her, thinking I'd have to take a taxi into town. She was extremely helpful, first calling to make sure they carried the item, then asking them to deliver it to the resort so I could have more beach time. I never expected anything to be so easy! This is the kind of service I don't think would be so easy to get a bigger resort. I thought I wouldn't be sure about this resort because it was smaller than ones we've been to in the past - but I learned quickly that smaller is better, allowing guests to recognize each other and to be recognized by very talented and friendly staff. It was a vacation I look forward to recreating as soon as possible. Thank you, Dreams Jade!!

Pros: The weather is amazing. Food was really good on some restaurant. Personally, I like their Italian and Mexican restaurant the best. Their steak restaurant has room to improve. Cons: Concierge Service for Preferred Guest was very lackluster. My Gold Reward status supposed to get me a bottle of wine delivered to my room, and late check out. I didn't get the wine, the late checkout request also got denied. I reminded the Concierge about the bottle of wine on my 2nd day, and was told it is a "process". Still didn't get to see that bottle of wine even after my checkout on 4th day. The touchscreen AC control in my room was half broken. I had to get lucky to get it to turn on, but I still managed to turn it on after several tries. The bathtub outside the balcony was dirty and couldn't drain completely, so I just skipped it.

My first overall impression of the resort was very good. It kept getting better as our stay continue. We were there for 7 nights. The resort is kept very clean. The staff always seems to be do something whether it's cleaning the elevators, trimming trees, sweeping up etc. The choice of restaurants is very good and everyone should be able to find something to eat at the resort. The number of bars is adequate. Now for the stars of this resort; Angel the bar waiter around the pool provided very good service to us. Always making sure we didn't get thirsty. Danivet at the concierge desk was very helpful and did things for me with a smile on her face. She helped me organize a surprise for our friends who are celebrating their second wedding anniversary in May. As they live four hours away from us it was nice to surprise them and they enjoyed what they got. She also helped me to check in with Air Canada Vacations to be able to return home. Juan our waiter twice at the French restaurant who was excellent and had an amazing sense of humour which our party of four enjoyed! Miguel at Spice who not only put on an amazing cooking show but the food tasted very good as well. Adriana at the Spa who was very good at what she does. Very caring and helpful when I was trying to get off the table & also the chair when I got my toe nails painted. And last but my number one star was Saul part of the entertainment team. He asked my name once and from then on addressed me by name every time he saw me. He said numerous times if there was anything that I needed to let him know. He's a very sincere person. I was a participant in his aqua fit class and tried zumba for the first time. He's amazing instructor who also tries to make his classes fun. I'm hoping that all of my comments are passed along to every staff member that I've mentioned and their managers should be very proud to have them as employees. I'm sure all of the staff here are good but these are the ones that I really got to know. Muchas gracias!

We just came home from a four night stay at the Dreams Jade and loved everything about it! Carlos Lara, was amazing making us feel welcome, making our son's birthday extra special, and making sure we had everything we needed. The fire, circus, and Mayan show were awesome and the food was all delicious. I would highly recommend this property! The adult side pool and family side was a nice touch and dolphin attraction being walking distance was a cherry on top!

Amazing trip! Migel at the hibachi grill was great! The pools drinks and entertainment was spot on! Great vacation dreams for couples or families. Book an excursion - area feels very safe! Wonderful pool area and restaurants! Worth booking a grills table at the hibachi.