Dreams Jade Resort & Spa

The resort is beautiful, but not very kid friendly. There is only a small kids pool, the beach was full of seaweed so you couldn't enjoy the water. Whatever you DO NOT get sick, my son had a severe ear ache and we had to go to the resort doctor. He charged us $180 just to walk in, $50 to look inside my sons ear, $170 for medicine (that I later found in the resort shop for $25), the doctor then told me the charge would be $390 and proceeded to charged my card $437 twice, then he gave the wrong medicine and I ended up having to take my son to the doctor again once we got home. We tried to talk to the UVC and hotel staff to get help and was told basically that sucks there is nothing we can do about it.

Dreams more like nitemare 👎😢😢😢😢construction work going on all day everyday day 50%of bars restrurants closed could not excess the beach due to uncontrolled amout of seaweed on the beach & in the water they only seem to put the effort in to do a clean up wen their was a wedding on

My 1st visit. Dreams Jade is a wonderful resort. The food is top notch, the service is even better. Roberto and Francisco from concierge will take excellent care of you if you happen to be in their services. I have seen many people comment that they return year after year to this resort and I can definitely see why. Pools are great, entertainment team is great, grounds are kept in excellent shape, drinks were good, and restaurants were excellent (except maybe the Mediterranean one, but that’s just personal preference). Highly recommend Dreams Jade.

From the moment I arrived at Dreams Jade, the team completely changed the course of my vacation! After a difficult journey to Mexico, I checked in feeling exhausted, overwhelmed, and honestly a little defeated. My first two room assignments were unfortunately very noisy, but instead of brushing my concerns aside, the staff listened with genuine care. The Concierge Martin went above and beyond by upgrading me to a Club Ocean View Suite, and from that moment on, everything changed. I truly felt like royalty for the rest of my stay! Every member of the team treated me with kindness, warmth, and professionalism. What impressed me most wasn’t just the beautiful suite or the breathtaking ocean view, it was how genuinely cared for I felt. Mr. Jesus made sure I was comfortable, relaxed, and happy every single day. I never felt like just another guest. I felt valued, seen, and appreciated. Martin went above and beyond to ensure all of my need were met and anticipated every desire before I could think of one! He also upgraded me to a cabana to ensure if felt like a queen throughout my stay. Martin even ensured my dinner reservations were secured, dietary restrictions were met and sent me cake to celebrate turning 41! Every single interaction reminded me that it was ok to enjoy myself on my birthday. For the first time in my life, I didn’t have to worry about a thing. Melvin, Diego, Oscar and William anticipated my needs, handled every request with a smile, and created an environment where I could finally exhale and simply enjoy my vacation. Also, Mr. Alvaro gave me princess treatment during throughout my entire stay, which made me feel beautiful. The resort itself is beautiful, but it’s the people who make it exceptional. They turned what could have been a disappointing trip into one I’ll never forget. I arrived carrying stress and left feeling refreshed, restored, and incredibly grateful. The entire team made sure I was seen and celebrated. At one point in the adult pool section, another guest had the singing band, sing happy birthday to me... a moment I'll never forget! I also want to thank the Spa Manager for offering a complimentary service. Although I did not have enough time to enjoy the spa, I appreciate her stepping in to ensure my stay was exceptional. Thank you to Martin and everyone at Dreams Jade for reminding me what genuine hospitality feels like. You didn’t just provide a vacation, you gave me peace, comfort, and an experience that I’ll cherish for years to come. I will tell everyone I know about this resort and I cannot wait to return! Thank you ALL for EVERYTHING!!! Ms. D from Boston

My family and I had a great time at Dreams Jade. We had a group of 8 people, and everyone had a blast. The rooms were a little tired, but it looks like the hotel is undergoing a renovation that will improve that. The staff, food, and resort property we better than I expected them to be.