Dreams Riviera Cancun Resort & Spa

We are here now…. I don’t know how the reviews are so good. Please please don’t get tricked for the reviews. We paid almost 9500 dollars for 4 people for 7 days. Horrible, horrible food. Horrible service. Rooms are old and not clean. Pictures are very different than reality. Please consider staying elsewhere.

Amazing rooms, welcoming staff ready to please us as much as possible, exceptional food and drinks - we simply couldn't believe that this type of quality was offered at an all inclusive hotel! Best sleep we could have, their beds are the most comfortable we've ever experienced! We loved having cocktails in the pool bar, the food at El Patio restaurant was excellent (to the point we went there every day), the cleanness was exceptional! Big thank you to Cesar, the wonderful manager and the entertainment team that helped me teach my fitness classes there and truly made me and my husband feel like kings during our stay! We really hope we come back!

I have frequently stayed at Dreams Resorts across Mexico, and they’ve always been my top recommendation. So, it was no surprise when I suggested Dreams Riviera Cancun for my sister’s wedding. Unfortunately, this stay was an immense disappointment due to the subpar service we received. The hospitality, once a hallmark of Dreams, was sorely lacking. Most upsetting was the way they treated my mother, the mother of the bride. Daniel, the night manager, was rude and condescending when we sought help and accommodations—a shocking departure from the service I’ve come to expect. On the wedding day itself, my sister’s room was not cleaned until 45 minutes before the ceremony, even though the entire bridal party was supposed to prepare there. To make matters worse, her fiancé had paid extra for her room to be decorated before the ceremony, which was completely overlooked. The wedding coordinator, Samuel, was difficult to reach and showed no sense of urgency or hospitality regarding the state of the bride’s room. This lack of organization and care added unnecessary stress to what should have been a seamless day. Overall, I regret inviting my entire family—comprising lawyers, doctors, and executives—to this resort. Dreams Riviera Cancun failed on so many levels, and as a long-standing customer of Dreams Resorts, I am deeply disappointed. They have lost a loyal guest.

Our family of 4 had an amazing time at Dreams Riviera! We have a 2 and 4 year old, and appreciated the fact that this resort isn’t huge and overwhelming. The layout was simple and we could get around without getting lost or having to trek far to get anywhere. The food was great - we upgraded to a premium room and were then able to eat at the Seaside restaurant for breakfast vs the buffet, which was delicious! The grill by the pools was our go to for lunch, and with lots of options for restaurants for dinner we actually only ended up eating at the buffet once. The restaurants were all great. We got a room with a plunge pool, which was beautiful but they aren’t heated like the main pools, so they were a bit cold for our toddlers. The jacuzzi on our deck was used way more! But what made this resort amazing? All of the workers! From the moment we stepped out of our shuttle we had nothing but positive experiences and were met with kindness and incredible service. I cannot say enough good things about the entire staff and every encounter was 5 star. I wish I could name everyone but our server Mario at Seaside for breakfast remembered us every morning, Jemima was the hostess at Seaside and was so kind. Israel was an incredible poolside server. Ricardo was another poolside server who was always making sure we had what we needed. Romeo was amazing too! The entertainment staff were full of energy, fun, and made our experience memorable - particularly Uziel, Gus, and Angie. The coffee bar staff were also so kind, and the coffee was great! Tip the staff here - they are all working incredibly hard and deserve it! I will note that the in pool kids play structure had water sprinkling on it all day, which would have been fine but my kids don’t like getting their heads wet yet, so they didn’t go on it at all. I also appreciated that you weren’t allowed to reserve chairs by the pool for hours. Nobody was running to the pool deck at 5am to throw their towels down, and there were signs that towels would be removed after 30 minutes. I read a few complaints about the seaweed on the beach…I feel like this should be common sense when you go to Cancun and are on the beach. The workers raked the beach every morning, I saw tractors removing the seaweed…what else do you want 🤣 We also upgraded our room and our mini fridge didn’t work the entire stay, nor was it stocked. Not a huge deal, but we paid for an upgrade and wished we got to use it. Every other room issue we had was dealt with right away and house keeping was amazing, coming to our room multiple times a day to make sure we had what we needed. Thank you Dreams Riviera!

We just got back from our 7 day destination wedding week. We had 60 people in our group and had fun everyday. Thursday we had our bachelor parties and rented cabanas at the pool. Friday we had our welcome party which was a beach bonfire and Saturday was the wedding. Samuel Ramirez was our planner and he made our dreams come true! Could not have asked for a more beautiful wedding. The staff at dreams went above and beyond. I want to shout out some of my favs. Manuel the bellhop Carlos Blanca Clever Wilmer Santos Emeterio Aldo Manuel bartender kitchen : leader Chef Abel, Chef Cresencio & Chef Alba Stewards – leaders: Carlos & Víctor Maintenance – leaders: Zet, Gonzalo, José & Carlos Servers & Bartenders – leader Alexander Díaz Thank you for making our experience so amazing!!!