Dreams Sapphire Resort & Spa

The service was the best I have ever experienced.. Sergio , our normal waiter for about 4 breakfasts meals .. Mardo , another waiter was absolutely amazing Sergio , the main chef , incredible He cooked banana fosters for our group as a nice gesture .. it was a 20 out of 10 Every person on staff I came in contact was smiling , saying hello , offering help .. I have been in custody service for nearly 35 years , and the effort these people and others , unbelievable…. They seemed very sincere , nice , welcoming… Top notch!!!

The hydro therapy was exceptional! A nice surprise to have a leg massage, eye and shoulder warm pillows at the end. Feliciano did fantastic job with drink service at the pool!! He made our vacation even better on the days he was our server at the pool! He knows how to interact well with the guests and provides exceptional service!! This is the second time staying at the resort.

We just returned from a fantastic stay at Dreams Sapphire, and it exceeded all of our expectations for a family holiday! We where a large group of 10. As soon as we arrived, we were welcomed warmly, and upgraded rooms which put a huge positive on the holiday from the start. The staff went above and beyond to make us feel at home as soon as we arrived. The hotel itself is by no means the grandest resort in the area, but it's certainly one of the best we have stayed at, I think this is down to mainly the staff that work here. The hotel is surrounded by lush green grounds, is very clean and is always tidy, our room was right on the beachfront and not too far away from the main pool area which is top draw. Our room was always kept clean and tidy and the mini fridge was restocked daily. The hotel was a dream for our children ages 7 and 10 the main pool was huge and they took full advantage of it every day, the slides and other pools were equally enjoyed. The beach was excellent but the visibility of the sea this time of year is poor in this area. Our kids spent hours in and out of the gaming rooms as well and the youngest enjoyed hours and hours in the kids' club. The food at Dreams Sapphire was very good and offered our family a little something for us all, we especially enjoyed the Tepanyaki nights and the Italian restaurant. During the day the kids had free reign dining in the barefoot grill and smoothie cafes eating cakes, pizza, burgers and wings. The seafood in the World Cafe was excellent as well. One of the absolute highlights of our stay at Dreams Sapphire was the outstanding staff. Every team member we encountered truly went above and beyond to make our holiday perfect. Special mention to The entertainment team at Dreams Sapphire they were amazing and a huge part of what made our stay so special! They were always full of energy, organizing a fantastic variety of activities throughout the day and evening that appealed to guests of all ages. The 3 pm Crazy game is the highlight in the daytime. Last but not least a special mention for David part of the bar and pool staff. From our first day by the pool, David went above and beyond to ensure we had everything we needed. He greeted us each morning with a big smile, jokes and brilliant banter, he was amazing with all our children creating special handshakes with them all. His English was exceptional. The rest of the staff were also fantastic, from the front desk to the restaurant teams, but David really stood out. His genuine friendliness and willingness to go the extra mile are what made our time by the pool so enjoyable. Overall, our stay at Dreams Sapphire was truly Brilliant. This resort is ideal for families!! Darryl Baker, England, UK.

Amazing place to stay very well maintained. The staff are very friendly there are a lot of activities to do through the day which includes everyone. Special mentions to Tony,Omar and Richie for the entertainment yurson, David,David and luis and the pool bar, dyana, eduardo, Alberto and Wendy in the world buffet they where all fantastic and nothing was too much for them

Great staff, and the perfect place for a family holiday. Our kids 12 and 13 loved it. It has a good balance of entertainment, both day and night that should appeal to families. Although, if I was traveling as just adults, it may not be as appealing as the entertainment, although not cheesy was defiantly targeted to families. The waterslides were good, even us adults loved them, the pool activities were fun and the general vibe around the pool area was excellent, with friendly staff at hand at all times. We enjoyed the abundance and choice of food on offer and appreciated the cocktails and decent enough red wine too 😀 The only downside is the beach, it has a lot of seaweed that is unsightly and put us off swimming in the sea. However, we did go snorkelling a couple of time's. We walked into Puerto Morales and took the trip from there (cheaper than the hotel at $20 each). There is a huge reef that spans the length of the coast that can be seen from the beach, but a boat is needed to get you there. We saw lots of tropical fish and an Eagle Ray! Actually 3 eagle rays! We also took a cenote/ATV/zip line tour from the same place for $55 each, that was an amazing half day trip. All in all, we had a great family holiday and if the world weren't such a big place with so many wonderful places to see, we would definitely go back to Dreams Sapphire and would recommend it to families who want a friendly, relaxed atmosphere, with brilliant staff!