Dreams Jade Resort & Spa

a+ experience with Miguel!!! Highly recommend (great entertainment and best meal I had at the resort), really enjoyed the show and food with v yummy. This was the best food I had at this resort so if you come you should eat here. Also there are big tables

Just back from a wonderful stay at Dreams Jade in Riviera Maya, Mexico, and will definitely go back! It's a smaller resort with a relaxed vibe — not a party destination — but still with plenty of activities and late night DJ/dancing to keep most any traveller happy. Great selection of restaurants and best of all, no reservations needed at the à-la-cartes! Our favourites were CinCin, Capers and Mercure. There were some minor issues: — Our AC couldn't seem to keep up and our room got very hot during the day, but it cooled down overnight so sleeping wasn't impacted too much. — Had to get up to "reserve" pool or beach chairs before 7AM or they'd all be taken, but that seems to be an issue at every resort we've been to. — We had lunch once at Castaways, the pool/beach restaurant, and waited close to an hour for our two fish taco orders, while multiple other tables arrived, ate and left. Disappointing but we just didn't go there again as there were other great midday food options to choose from. Otherwise our stay was pretty flawless. Of course, what really makes a resort vacation memorable is the people! Shout out to some of the incredible staff at Dream Jade who truly embody the spirit of hospitality and whose friendly and exceptional service made our stay delightful. My sincere thanks to: — Concierge Liseth for helping with airport transfers and getting some items from a local pharmacy delivered right to the resort for us! — Our housekeeper Perla for making our room a beautiful oasis to return to each night (and keeping the mini bar well stocked)! — Manager George, Chef Antonio and waiters Irving and Leo at Cin Cin for being such fantastic hosts that we kept coming back! — Our server Antonio at Mercure for his engaging and memorable wit and humour! — The Mix bartenders Raphael and Pablo for fast friendly service, great conversations and making us feel truly welcome — and to our beach servers Alejandra, Lucia and Angel for their energy and attentiveness! I highly recommend Dream Jade to anyone looking for an exceptional Mexico vacation experience.

Great family holiday to this hotel. The hotel staff - entertainment team, waiters, restaurant managers, porters etc were very helpful and accommodating. The reception staff were not very welcoming and initially thought after check in this wasn’t going to work for us. As front of house think they need better training. The entertainment in the hotel is brilliant and especially the arts and crafts. We spent a lot of time with Mary (big shout out to her!) she was amazing and coordinated the arts and crafts during our stay. Food was very good including vegetarian. Only thing I would suggest to hotel is to increase the protein options for vegetarians exploring soya and tofu based products. Stand out restaurants were Tamarindo and Castways. Kids had a great time and enjoyed all the facilities. The fitness centre is good and well equipped.

Great experience. Leo and Alberto at Carnival breakfast/lunch were wonderful. Fun, funny, attentive, efficient and extremely welcoming. They really made the experience great. Good was great overall, entertainment was fun, the room was good. I’d definitely return.

My husband and I went for a beautiful week here. What a beautiful resort! It's a bit quieter than some of the mega-resorts we've been to, but they still had lots of activities and shows, and it was really nice to meet a few new people and see them pretty regularly because the resort is smaller. The food!!! This is the best food we'd ever had at a resort. We highly recommend the French restaurant and the very kind and funny server Antonio. We really enjoyed Cin Cin as well - the steak restaurant. The first time we went, we were served by Irving, who was extremely welcoming and friendly, with a big smile every time he came to our table. The second and third time, it was Leo, who was very outgoing and made sure we had everything we needed while making us feel at home. The manager, George (Jorge?), was so nice too, showing us a photo of his dog, as he knew we were dog lovers. We ate there three times! My husband is a big meat eater, and the Chef, Antonio, was very friendly and talented and came to say hello. I'm not a big steak eater, and I LOVED the pork belly tacos. The food at the main buffet was excellent. I want to say that Francisco, a young man who made fresh tacos at lunch, was incredible. I truly felt a friendship with him, and he made me "special" tacos, which had his favourite ingredients, since I asked him to make whatever he recommended. He had tattoos on his right arm that he designed in high school, which I asked him about - it's so nice to see personality and tattoos in so many of the staff! I really felt like Francisco was a special person. Very genuine. I hope he does very will at this resort - his kindness was clear immediately and I could tell his smile came from his heart. Our favourite bar was the Mix bar near the buffet. We met some very special people working there. Rafael was always opening, and he was so friendly and respectful, not to mention the wonderful drinks he made. On our last day, Angel joined Rafael and also brought drinks to the beach. I can see why the two of them are good friends. Angel was a real professional, and also very friendly, ready to laugh with customers at all times. They make an incredible, highly talented team. In the evening, Pablo was the master at the Mix bar. It can get incredibly busy so he doesn't always have time to talk - a true professional. Even when it was busy, he always recognized us with a big smile, and I could tell he's probably been doing this a long time. He brought beautiful energy to the Mix bar and felt like a brother I would want in my family. It was always nice when it was less busy and we could have a chat with him. I feel lucky to have met him. I also want to give a shout-out to Lucia, who brought us drinks on the beach and always had a big smile for us. And Alejandra Mejia - she took a moment to make a real connection with us and ask about our life, and share a bit about her daughter. It was so sweet - she saw me the next day in the pool and called out a greeting because we had such a nice connection, even though it was clear she was very busy bringing people drinks. Thank you for your friendship, Alejandra!! I also want to express my gratitude to the concierge Liseth. I wanted an item from the local pharmacy, and I approached her, thinking I'd have to take a taxi into town. She was extremely helpful, first calling to make sure they carried the item, then asking them to deliver it to the resort so I could have more beach time. I never expected anything to be so easy! This is the kind of service I don't think would be so easy to get a bigger resort. I thought I wouldn't be sure about this resort because it was smaller than ones we've been to in the past - but I learned quickly that smaller is better, allowing guests to recognize each other and to be recognized by very talented and friendly staff. It was a vacation I look forward to recreating as soon as possible. Thank you, Dreams Jade!!