Paradisus Cancun

We had an amazing stay at paradisus cancun!! Veronica, manager relations of Meliá, made our stay special and memorable. She fixed any issues she had, was sympathetic, personable and extremely kind! We had the best time doing a couples massage and hydrotherapy at the spa. Boris is the manager at Lemon fish and he also made our experience one of a kind with the service he gave us. He was just like a friend to us, always helped us out with reservations and introduced us to the head chef who is incredible there. The decor of this restaurant is stunning and so too is the food. We had the most phenomenal dessert there made specially that evening and we really have to thank Boris for his fantastic personality, we really hope to meet him again!! Fanny at the Flora restaurant is extremely kind and warm, she also helped us out with reservations here at this healthy restaurant. We loved the food and decor at flora - the tomato soup and salmon were excellent and the environment is truly enchanting. The Nespresso bar was another favourite of ours, we visited this as many times a day as we could because the coffee is incredible here and the service is extremely fast and nice. There is a reason the queue is always so long for the Nespresso bar (since it’s so delicious including all the fresh desserts they have - we are not even dessert people but we could not resist), and yet you’re never left waiting very long at all! The pools are so much fun here and if you can get a Bali bed (we had one with a view of the beach), you will have the most relaxing and comfortable day. Even sitting on the beach chairs was wonderful - no seaweed in the water but the sea was rough! You have to go early in the day to get seats. The aquamarina restaurant is by the pool and it has the best shrimp tacos, nice dinner options too. The pizza bar and ice cream bar are also wonderful as pool-side snacks. We also loved the pool-side bar for fresh lemonade and mojitos! We had one bad waiter at the blue agave restaurant near Malva as he was quite rude but then all the other waiters and chefs were wonderful at breakfast and dinner. Malva is the buffet restaurant and the food is sub-standard (breakfast, lunch dinner) but it is reliable. I would recommend you to try the restaurants when you can because the food is almost always better. We also had a bad experience with one waiter at Capella as we were sat at our table late (we had to wait a while) and then nobody came to take our order or serve us water for half an hour afterwards. The food was pretty good but it did take a while to come. Overall, this resort is lively and beautiful. Highly recommend this resort for the most memorable, magical stay!!!

I had high hopes for our trip, but unfortunately, it fell far short of expectations. The biggest disappointment? The food. Buffets were repetitive, bland, and often lukewarm. The à la carte restaurants weren’t much better—long wait times for mediocre dishes that lacked any real flavor. But the worst part was the bakery. Stale pastries, dry cakes, and artificial-tasting desserts made it clear that little effort was put into quality. As for the hotel itself, it’s in desperate need of an update. The rooms felt worn out, with dated decor, musty smells, and furniture that had clearly seen better days. The only reason this isn’t a 1-star review is that the beach was beautiful, and the staff were friendly. But for the price, I expected way more. I wouldn’t stay here again.

The rooms and construction of the hotel are fine. The only thing is the customer service, it seems like they're not willing to service my family. (Not sure why) Especially the restaurants, I cannot make reservation online but had to book it in person at a certain time period. Which I think it was stupid because by the time I got to book it was already all full. My mother got really upset because we been eating buffet for the past 2 days already when we are staying here for 6 nights. Honestly buffet was not good too, when we finally ate at blueagave, aquamarina, the food is not good. For the service it was awful, we waited 5 minutes until they came to ask for our drinks. This trip at the paradisus was not exceptional, my last trip at the other hotel was MUCH BETTER than this hotel. My mom was mad half of the time because of this customer service and food quality plus unavailability of restaurants. This will not be my returning hotel.

Fantastic!!!!! Sal steak House was absolutely amazing!! Ignacio was professional, friendly and personable!! He was so funny and kind!! He made our experience special!! Daniel the manager was so lovely and generous! He is absolutely fantastic! Thank you for making our vacation so enjoyable!! It was our distinct pleasure to meet Rommel at the Guest Relations department!! We experienced a few minor issues during our stay. Rommel was always available to listen to our concerns and come up with creative solutions to resolve the concerns to our great satisfaction. Rommel is an asset to your team. Adear manager in the buffet is professional, friendly and so helpful!!! He is so kind and always has a huge smile on his face!!!! And always so ready to please all the guests!!! He made our vacation so special!! Infrastructure definitely needs improvement!!

Beautiful resort, excellent food, very friendly staff. Only one buffet though, so the breakfast lineup was also quite long - it's a huge resort, so lots of people. Coffee not the best either, they use Nespresso pods, but that's minor. Chairs go super fast too, they need to fix that. Getting up at 545am to reserve chairs wasnt fun. But we had a great time, miss it already. Rodolfo was our Concierge rep, and he was 5/5 stars!!