Paradisus Cancun

We stayed in this hotel in 2018 and it was exceptional….we were very well looked after by the staff and the food at each of the seven restaurants was excellent. Even the buffet had a different theme each night, eg Seagood night featured the sort of crab claws you’d see on “the greatest catch” on the discovery channel. The cocktails were all freshly made and were amazing. We also upgraded to the “royal” experience and had a concierge who took care of restaurant bookings and ensured we made the most of our time. We hesitated to return due the danger of us remembering it being better than it was. Unfortunately, it has changed. The only thing that remains is that our concierge Enrique was excellent. He ensured we had restaurant bookings each night and ensured we always knew what was available at the hotel. He made up for the way the hotel has changed over the 6 years since we were last there. The buffet, was the same each night…or very similar. Gone are the crab legs and fresh tuna. The steak restaurant, produced a steak similar to what TGI Fridays would produce, and the food produced around the pool….two days out of the six we were served hot fries. The other 4 times they varied from lukewarm to cold…actual cold. Tbf they always then got fresh ones, but it was poor that happened two times out of three. There are “upgrade” options at the restaurants…eg upgrade to a ribeye not a sirloin steak. The upgrade prices are ridiculous..I think it was an 80 dollar upgrade for the steak. Eg you’d be better off leaving the hotel and eating elsewhere. The best food, was strangely the avocado and poached egg toast in the reserve lounge. It says something when breakfast is the best option. Lorena in the lounge ensured we were very well looked after. Enrique, our concierge went out of his way to look after us, and made up for the other shortcomings. Similarly the gentleman in the reserved lounge bar was very helpful ensuring our glasses were always filled. In summary , the staff, made up for the drastic change at the hotel.

We went to Blue Agave for a birthday dinner. Our waiter Melvin Samuel was very friendly and attentive to our needs, staff was also very friendly. The food was very good, I ordered mexican tacos, ordered dessert, and had tequila, Highly recommend.

Best experience I had, came for a birthday and they were amazing. Samuel the server at Blue Agave was very good. They are very attentive and make sure you have everything you need for a good experience. I would recommend checking this place out

Service was great, place was clean Luis and everyone by the reserve pool area were top notch. Very nice place and people. Staff made you feel like you were very important. Location was great you could hop the bus and be in town in a few minutes or walk. Our concierge Daniel was right there for anything we needed.

I had an incredible experience at the Nespresso Café in Paradisus Cancun, thanks to Perla, the barista. She was absolutely amazing, seamlessly managing both taking orders and preparing them, even during a busy rush. Her efficiency, dedication, and ability to handle everything on her own were truly impressive. Perla is a true gem!