Sandos Cancun Luxury Resort

The place is elegant and the restaurants are good. The room is clean and nice view of the ocean. However, the pool area is very cold and windy. I think the hotel next door is blocking the air flow and it goes down to the pool area. Management should look into how to mitigate the issue.

Francisco in the Zango Buffet restaurant was amazing. Every time we sat in his section we wanted for nothing. Super kind and attentive. The food was okay, but the service is superb. we haven't tried the steakhouse yet, so hopefully it will be better than the others.

All the negative reviews are completely accurate. I have been to many resorts along the Mexican coast and this was the worst. You go to an all-inclusive for the food. The food here is mostly bad, of course with some exceptions. We tried to book dinner reservations the first day and could only get 7:00-8:00 PM after I sat there and demanded it. And no, don't use the app. It doesn't work and is not accurate. You only get to use the mediocre buffet for every meal. The beautiful picture of the restaurant overlooking the ocean is only for the special member guests. No outside eating anywhere by the pool for the peons. We booked directly so had an "exception" for us to eat there, but the lovely Inka treats you like you're trying to pull something over on her. Eyeballing, gesturing, just nasty. Room service. Forget it. They don't answer the phone and it takes hours to get the lousy food and/or water. We called front desk, concierge and room service. NO ONE answers. You go downstairs and there's literally four people at each place, they just ignore the phone. I could go on, but you get the point. Very slippery around pool and in spa. Beware. And pounding music ALL day, no breaks, that can even be heard up in your rooms, the pounding. No escape. Don't book here!

Lorenzo. That’s all you need to know. This man took care of our entire family day after day and treated my father who is challenged with mobility with compassion, humour, charisma and dignity like my father was his own. Thank you for the memories.

The pool side servers are amazing. We were resting and they took care of our food and drink needs without us even having to ask. Shout out to Rogelio at the Royal Elite Pool kiosk who recommended a delicious espresso cocktail. It was the right after meal drink and he’s the expert that we needed!