Luxury Residences by Villa del Palmar Cancun

The activities were exceptional. We enjoyed the tequila tasting inside the dining room of the Estancia Villa. Iris Luna and Hugo made the 1-hour presentation informative and fun. We also liked the cooking classes for paella, guacamole, cookies, and tacos. I learned a lot from the Spanish classes and my wife liked Mexican bingo (Loteria). Everyday, Johan, Migue, and Lizbeth conducted fun activities where we won pizzas, ice cream and massages. We loved meeting other villa guests at the activities. Keep it up guys.

I can’t say enough about Kevin and Jared at Villa Del Palmar Cancun. These two are the hardest working people and by hard working I mean they give everything to keep guests happy and comfortable! They both have the best personalities along with their work ethic! One of my highlights will be just to see them again at my next stay!

Great resort and great service. This was a vacation with friends. We enjoyed the fine dining, swimming pools, and spa. I liked Edgar and his customer service. He was very energetic and fun during pool activities, and he remembered our names. I also enjoyed being served drinks and food by Eric.

The resort was beautiful and well kept. The beach was clean. Close to isla mujeres and you can even take the ferry there right on the resort. Had a few hiccups at check in with the hotel not having our extension dates or check out transportation info, but one of the concierges took care of it. The resort staff were great! Shout out to a few of them: Cesar and Oliver at Caprichos were pleasant during brunch and made the best iced latte’s for us. Raymundo at legends made us feel welcome for dinner at the bar. Eric and Noel took good care of us at the beach. Alejandro at the bar was amazing. We asked for fun cocktails and he delivered! Pricilliano was our fave server at the steak restaurant. We went a little late, but we never felt rushed. He let us take our time, and gave good recommendations. Cruz assisted us during check out with our luggage without any issues. Daniel at the pool was super fun when we played volleyball and did aqua Zumba. He kept the guests engaged. Gracias a todos!

We are family of four and still at the hotel. We were impressed with our hotel room, quick check in, Aldo was so nice and upgraded our room for free. Food at all restaurants was excellent and we had best service possible. Because of one very rood person, I almost gave hotel 4* but there is always one black sheep. Every morning I get up early to reserve the beds we like (first raw behind the beach. There are 10-12 nice lounge beds and all were already taken except 2 that I put the towels on at 7:30AM. We went for the breakfast and 30 minutes later our beds were gone. Guy who wares red and white jersey with name Gavin 2 on his back approached me and he said that he removed our towels since he wanted to accommodate group of six people so he took away our two beds and someone’s else two beds to put six beds together!!! Obviously somebody tipped him well. I pulled back two our beds and left four for these special people. That “Gavin 2” guy told me that he will call security to report me!!! I couldn’t believe my ears. I am the one who should report him!!! I did not want to move and stayed there until noon and of course no security came. That group never showed up until noon but “Gavin 2” was saving their beds. We get the best service from everybody else and we tip well but not that guy who is helping people to put the towels on their beds. So if you want to keep your beds when you go for the meal, you have to tip the Boss Gavin. Not me, sorry Gavin, you need to work on yourself!