Secrets Aura Cozumel

The resort overall is very quiet. Which lead to lots of great beach time and enjoying the beautiful waters. The Gohan restaurant is amazing! The food is delicious and the service was consistently excellent. We ended up here 3 out of the 5 nights we stayed at Secrets. Many thanks to Clara, Angela, Dolores, Roberto, Rodrigo and Marcel for making our stay so special! The Market Cafe has great service, with Claudia quickly learning names so she can great you as you come in by name. The timeshare talk will take half your day. It's a waste of time and they will push you hard to buy. But it was worth the resort credits. It was enough for a snorkeling excursion and a massage!

I would give it a zero if I could! Nothing at the resort matched the pictures and descriptions, a huge misrepresentation of what the resort offers. I will not be back! The rooms were dirty, smelled of sewer gas, and lacked any sort of described amenities. Not enough restaurants to handle the guests, and food quality was average at best, nothing exciting!

We had a nice time staying at this hotel as a nice relaxation vacation get away. We went diving one day and rented a jeep to drive around the island. All of which staff at the hotel helped us coordinate. Staff at the hotel were very friendly and kind, specifically the restaurant/bar staff and entertainment staff including Miguel and Arbey. Arbey is part of the entertainment team and was always going out of his way to make conversation, make entertainment and activities fun and make sure guests were having a good time. Arbey made our vacation very enjoyable!

Bar was good and never a long line, clean resort,, there is no hot tub like they say. Food was not at all good. really room service is your best option there. Its great place to not gain too much weight at. Had a good gym with unappealing food so it worked out for us. I missed the entertainment offered and only saw one fire show. So we had nothing to do at night

I don’t like to write a negative review. But this “resort” is a dissatisfying dump. Starting with front desk customer rude service to the pools, to our room. And even worse, the food. Our room, did not have hot water, and a horrible stench coming from the bathroom drains. Also, it was very worn with broken furniture. We saved our pool towels because there were never any clean ones available. The “preferred club” is the worst part of the place. It is all so very decrepit, an eyesore, and I don’t believe they upkeep or maintain the property whatsoever. If you are used to Secrets with the true 5 star treatment tropical vacation you’ll be so truly disappointed. For the 2 or 3 employees, that were friendly and hard working, we thank you. I would think Secrets would be ashamed to put their name on this one.