Secrets Aura Cozumel

Great little resort with fantastic beaches! The rooms were nice with great air conditioning! Proximity to beach was great! Food could be a bit better, but can’t beat the price! The Myan dinner show was a favorite! Also, snorkeling trip where they pick you up right in front of hotel. We will be going back!!

We stayed at the sister resort, Dreams, but went over to secrets frequently for dining. Overall the food options at Secrets are more numerous and slightly higher quality so I would recommend any adults staying at Dreams to make the short walk to unlock a plethora of other options. Some of the standout restaurants worth visiting are Bordeaux, Gohan, and Oceana, and especially the Market Cafe for breakfast. I want to give a shoutout to the staff of Market Cafe for providing excellent service throughout our weeklong stay. From Rosana the manager and Kenia the host to all of the waitstaff including Mario, Ricardo, Elizabet, Alberto and especially Gaspar, the Market Cafe Team made every effort to provide seamless service and create a relaxing and enjoyable atmosphere. Having a nice breakfast with coffee while looking out at the ocean was a great way to start each day. I would also like to give a shoutout to the chef at the omelette station (I didn’t catch her name but she said she was from Yucatán) for making me perfect huevos fritos medios every day. If you are going to Secrets or Dreams, make sure to stop by Market Cafe for breakfast!

We booked our trip 3 mths prior specifying evertime one of us was handicapped could not do stairs and so wanted rooms either side by side or Adjoining. With an elevator When we go to resort there was only 1 yes 1 clerk to register all who came off the same flight. By the time it was our turn we were told could not have side by side rooms and not even in same building. We are fuming by this time we called tha resort manager and he did absolutely nothing for us so because it was so late and we also had not had supper we took whatever they gave us and would deal with it the following day well oh my God the room my sister and I were given I would not put my cats in it. The scum on the shower door was so thick could hardly see through the legs for the so called couch was held by cement bricks and the smell of mold was hard to take. We went back down to the desk at 11:30 pm insisting on a much better clean room Apparently there was only 1 room left it required us to go up a very steep hill and 2 flights of stairs. As I mentioned walking is no easy task for me at all. The next morning we had to figure out where the rest of group were so had now need to go down the hill from the previous night by that time I had lost it ad my legs were not going very well.that afternoon my 2 girlfriends went back to the desk really angry by this time and not moving until the had a suitable room with an elevator we finally got something decent and lost part of our trip moving luggage This is what they call a 5 star motel. That was a joke Then on our 4th day at the resort another group informed us tat the resort had a golf cart to take us around on building to the next that just took the cake. We got no apology from desk clerk or not even manager and have me go through all that unnecessary walking and abuse on my legs so people out there do your research ask your travel agent more questions because apparently we did not to get the terrible serve we had .. However all the restaurants were excellent no food allergies or issues at all and restaurant workers were a lot more sensitive to m situation The other frustrating part was this trip had been 10 years in planning as we were there to celebrate our 70th birthdays all 3 of us. What a disappointment

This is our 3rd trip here. We really like it but feel it's just lacking something. The rooms are ok. The pool wasn't full or warm. Yet we had fun. Staff are always pleasant. The food is always good and the drinks are always fresh. The preferred club pool was the only warm pool. The other two were quite cold.

Find a different resort to go to. I've had better experiences at a motel 6 then here. Food is so so. The service was so so. All in all very disappointing for a secrets resort. The pier was great to be picked up for scuba diving. Other than that find another resor