Impression Isla Mujeres by Secrets

Our butlers, Erick and Wedinzon, truly made our visit most enjoyable. Not only did they make the return travel process a breeze we found ourselves stopping to chat / check-in with them during our stay. They provided exceptional service from the moment we arrived and stepped foot on the dock. Extremely knowledgeable on our tour, booked our reservations with great recommendations, prompt responding to our messages when we had questions and not to mention making our exit of the property seamless with our other vendors as there were many moving parts to the airport. I cannot rave about both of these gentlemen enough. Arriving at the dock and having this beautiful little hut that hosted snacks and a gracious host, boarding a catamaran for an exciting ride wondering which property was ours. Then seeing the Impression team waiving dock side to welcome us was a dream! We truly enjoyed every bit of this property and felt at one point we were undeserving of such luxury and treatment of the staff. IT WAS THAT GOOD!! We walked 10 steps to choose a sun bed and as we turned a staff member had already appeared following with towels to set our bed with. Everyone was happy and helpful and truly seemed to love their jobs. Which made all the world to us (my boyfriend and I) It made our time more enjoyable knowing they were happy to service us. We enjoyed meeting everyone and chatting. Not to mention the staff remembered our names in days following. We are forever grateful for this experience. I'm still looking at my photos and I have only been back home for 4 days. Truly the best vacation I have been on. I have visited many Secrets properties, loved them all, but this one has truly taken my heart. And its because of the wonderful staff here. The food was outstanding and the views are pretty incredible too!!!!

Me encanto, sin duda regresaría. Es un lugar espectacular, la vista increíble, habitaciones confortables y cálidas, la comida deliciosa. Los colaboradores son muy amables, el gerente general super atento a nuestras necesidades, también nos mostró las mejores partes del hotel con vistas increíbles. Los carajillos se robaron en protagonismo en mi estadía jaja muy buenos, mi platillo favorito fue el pescado al limón y los edamames, también el carpaccio. Definitivamente recomiendo este hotel, tuve la mejor experiencia aquí.

The service was so so at best. Beautiful resort, good food. Just missing out on the finer details - that add up - on a resort at this cost. Times where one of us got there entire meal, with desert before the other was served. Had to ask serveral times to get something. Nice looking resort though and great views. Note, this is an ocean side resort but, there is no beach really. Just the small beach in front of the hotel (no longs walks on the beach).

Abram이 진행하는 드림캐쳐 수업 진짜 꼭 하세요.. 너무나도 친절하고 스페인어도 알려주고 이쁜 기념품도 생겼어요! 릴렉싱하고 즐길 수 있는 컨텐츠가 있어 좋았습니다!! 리조트도 전반적으로 너무 이쁘고 여유로워서 칸쿤에서 제일 좋았던 경험이었어요~!~! Abram은 열정 넘치고 친절한 정말 좋은 직원이에요!! 리조트에서 많은 칭찬 부탁드려요:)

We just got home from Impressions Isla Mujeres and it was our best vacation ever. My husband and I travel often and have been to many of the Secrets properties. There is no comparison to others we've visited. Secrets Impressions Isla Mujeres is immaculate, the views are stunning, the food is like dining at a three-star Michelin restaurant (the highest rating) and the service is above and beyond. From the moment we got to the Catamaran port, we were treated like royalty. We were regularly asked if we needed anything and everyone was extremely kind and polite. Upon arrival at the dock, we were greeted by our butler, Wedinzon (Wedi) and other staff. We were given cold towels, as it was warm and a cold drink (drinks were also provided on the Catamaran, both alcoholic and non). Our luggage was taken care of, we checked in and got a tour of the resort by Wedi. Eduardo, who was responsible for the UVC guests was awesome. (we have been members since 2017). He was attentive, kind and HILARIOUS! We really enjoyed him and how he cared for us. I felt like he and Wedi were in continuous communication about our daily schedule. We had plans some days and some not and there are MANY available activities. In addition to the basics like snorkeling, SUP and kayaking, they offered candle-making, bike tours, various exercise classes, wine tasting, paint & sip, etc. There are things to do 24/7 or you can just lounge by the ocean or one of the many pools all day and take in the beautiful views. We look forward to seeing Eduardo the next time we visit! I can't say enough about this place. I have to say Wedi made our vacation very special. When my husband told him we were very into craft breweries, he brought us craft beer from the area the next day. So thoughtful! Our other butler Erick was also great but because he worked later in the day into the night, we didn't see him as much (and he works on Wedi's days off). They communicate on What's App and were always very responsive. On the last full day we were at the resort it was very windy and the Catamaran port was closed. We thought we'd have to take a cab into town to take the regular ferry (on the resort's dime). We woke up to a message from Wedi that he'd sent around 1:30am, saying that the port was open and we could take the Catamaran - he'd connect with us in the morning. He wasn't even working at 1:30am but there he was, keeping us in the loop. He is THE BEST and truly cares about his guests. Some of the others who went over the top were Eric, our breakfast waiter at Spezia, Ervin (sp?), Caesar, Orlando at the ocean chairs/cabanas, Victor, Jose and Javier. We even ran into Jose in town on his day off! He remembered us and was so friendly. The spa is beautiful. We did a couple's massage and both masseuses were wonderful. I can't remember their names but I can assure you they only employ the best of the best. We spoke to others who had the same experience. The rooms were gorgeous and cleaned every day, twice, if needed. There's a mechanism outside your door to put a red or green light, that alerts housekeeping if you need the room cleaned. Caylor was our person and was awesome. The bar was regularly stocked with beer and top shelf liquor. All the bars in the hotel have top-shelf liquor, which was nice. Again, this is the most beautiful resort we've ever been to and we will be back!