Beaches Negril

We just spent 6 nights at this all inclusive resort. The check-in and check-out process were both very smooth. Luther ran the luggage and bus loading process like the Navy. He is absolutely excellent! We had a basic room in the Santa Cruz section. The garden patio was private and lovely. The room needed more plugs for chargers and the TV audio was not good. The beach is the best I’ve ever seen. Beautiful clear blue water and smooth sand. Breathtaking sunsets every night. We rented a private cabana on our last day. A treat that is worth the money. The main pool area was just okay. The women’s bathroom was frequently out of soap and paper towels. Also, the pool is a bit too deep at 4’ 5”. You have to hold your drink near your shoulders given the water level. The food overall was excellent. Our favorites were The Mill, Soy, Mariachi and the BBQ place. Stella, the Italian reservation-only restaurant, was just okay. There is a nearby public park where you can hear music at times. On Saturday night the music was incredibly loud and could be heard well past 2 am. Finally- the commute between the resort and the hotel. Try to avoid it during rush hour. It took over two hours to get from Montego Bay to the resort.

We had such an incredible experience during our stay – truly a vacation to remember! Our Butlers, Anthony and Oliver, were exceptional. They went above and beyond to ensure not only our comfort but also made our kids and grandkids feel so special. Their attention to detail and warm personalities made a huge impact on our stay. Conrad from the dining team was a delight! He was so helpful during the VIP lunch and consistently greeted us with a warm smile. His presence made each meal feel a little more special. A big thank you to Natalie for crafting the most delicious non-alcoholic mudslides for our grandkids – they absolutely loved them! We can’t say enough about Delly – he was a true lifesaver for our teenager, who was initially feeling a bit out of place. Delly made her feel welcomed and included, and thanks to him, she ended up participating in so many activities. He truly made the trip unforgettable for her (and us!). Even Sean, who had only been at the resort for three months, stood out with his warm welcome and eagerness to help. It’s clear that the staff here is passionate and dedicated, no matter how long they’ve been there. Hands down, one of the best vacations we’ve ever had. Thank you to the entire team for making us feel so cared for – we can’t wait to come back!

The resort was beautiful and the food was so delicious! We met so many amazing people! Everyone we encountered greeted us with a smile and was very outgoing. Not to mention the entertainment team was so talented! There’s too many people to list but wanted to shout out Delly, and Captain Morgan! They made our trip so special, and made us feel at home!! I’m planning to come back with friends in October and can’t wait!! :))

Overall we loved it. Keep in mind I have to compare to Beaches Ocho Rios which we did last year with 2 babies. This year was with 2 toddlers and 3 grandparents. On the bright side: -Beach and sand quality was fantastic and the kids enjoyed playing with it a lot more this time. -Restaurant quality including the buffet also top notch and slightly better than OR. -Service overall was fabulous Why we are not giving it 5 starts: -Bedroom (802) was awfully small and also with what they call Luxury doubles: ABSOLUTELY HORRIBLY HIGH BEDS! I'm 5'3 and even I needed a stool to get into bed. With two toddlers on the other bed, we had to put a bunch of pillows on the floor and keep an eye on them throughout the night to make sure they wouldn't fall. Requested a room change and they wouldn't do it because there were no rooms available. They provided us with rails which was appreciated but I still believe the person who helped me book the room should have advise this room when he/she knew toddlers were going to be sleeping there. -Culinary desk person for reservations (Liquana I guess was her name), was incredibly rude and trying to make me believe it was not possible to make reservations for 9 people. Not only was she rude but when finally decided to make them, what a surprise when that night we go to Stella (the italian restaurant) and they did not have our reservation on file. That woman by no means meet the Beaches standard of service. -Red Lane Spa: We got a $100 certificate to use it there. So I go in advance to check the price on a Deep conditioning with style. The price in the menu says $79 and above. Marcia (the manager) touches my hair and says it will be approximately $100. I decided to get the service done and then she decides to charge $200 instead. That is a little on me, because with vague prices, I know this could always happen. But still it was a dramatic difference. -Our flight back home was at 11am so we had to leave the hotel at 5 am. Since the buffet does not open that early, we completed the form for breakfast to be delivered in a box at 4:30. Well, it never happened. They did their best and brought breakfast to the front desk in plates, 5 minutes before our shuttle was leaving, so it was not a pleasant last breakfast at all. -There were several signs on Camp Sesame that did not have the correct activity times on it and made the kids miss some of them, including Story time with Elmo :

We were at Beaches April 12-19. Everyone was absolutely wonderful. The entertainment was fabulous. There was some confusion on what we were to get with the Concierge package. What I had read online was not what we got. We didn't have a designated person,we didn't get free room service and we didn't have a reserved table at yhe Mill or Beach party. By luck I had printed a resort map because we didn't receive one in our packet. I also recommend you make sure to ask for the weekly itinerary because it wasn't in our packet. These were minor things but not sure the Concierge package is worth it. We really didn't use the room alcohol since there were so many bars available.