Zoetry Marigot Bay St. Lucia

Let me first say that the staff here are among some of the warmest and most genuinely friendly staff members I’ve ever experienced in the Caribbean. But this is not a place where we will return. The hotel does not appear to be full, but feels understaffed with slow workers who miss the mark (refusing to take orders, missing from stations, etc.). Butlers are nice, but over promise and under deliver. We are in a master suite, and while it’s not outdated, it is not modern and definitely not luxurious. They are missing basic items (that have yet to be replaced even after our butler noted them missing during check in and promised they would be), there are broken items in the shower, and we have to ask for missing items repeatedly. The pool is lackluster, and service at the pool bar is slow. Stay here at your own risk.

The resort and amenities are amazing. We liked the bay views and options there. The only reason I would not recommend based on our experience is because of the room condition- bad smell, worn and dirty floors and windows, broken bathroom mirror and air conditioner that leaked all over the desk and floor.

I stayed at Zoëtry Marigot Bay St. Lucia in February 2026 and was extremely disappointed and frustrated with my experience. Personal items went missing from my room, and over a week later, the hotel has still provided no meaningful update. Communication was painfully slow, promised updates never materialized, and management’s disorganisation and lack of accountability was shocking. I cannot trust this hotel to keep guests or their belongings safe and will never return or recommend it. The only bright spot was the amazing staff — Brenda, Alison, Mandel, Neil, Sean, and Rosemary were incredibly professional, friendly, and went out of their way to help. Without them, the experience would have been entirely unbearable. The food itself was lovely when served correctly, but menus were inconsistent, service was slow, and on several occasions dishes were served cold. The “quiet luxury” atmosphere is completely misleading — a loud corporate group dominated the pool area with drunken shouting, and the grounds themselves were tired and poorly maintained. Overall, this stay was a major disappointment and a total failure of the hotel’s advertised standards.

Beautiful location beside a gorgeous, hidden, Caribbean bay. Warmly welcoming atmosphere, and huge, well-equipped rooms and balconies. Extensive views of the Bay and Marina. Excellent service from room-maid, butler, concierge and pool and restaurant/bar staff. Happiest memories are of the wonderfully warm welcome extended by all hotel staff. This welcome was so intrinsic to the whole atmosphere, that it seems unfair to single out individuals for particular praise, but we must mention Ella, the Concierge, Neil, our butler, and Philip, the restaurant manager. Thank you all, and we hope to see you again on our return.

Excellent staff, beautiful property, wonderful rooms, love it!! The staff are attentive and knowledgeable and so very kind. The resort is absolutely gorgeous. The restaurants are good. The rum cave was the best. We so enjoyed our rum taste and Karla was exceptional in her knowledge and attentiveness!