Zoetry Marigot Bay St. Lucia

We recently spent four nights at Zoëtry Marigot Bay. The highlight of our stay was without a doubt the exceptional service from bartenders Nicholas and Mario—they were friendly, attentive, and consistently went above and beyond. They truly made our experience memorable. While the bay itself is beautiful and the staff were warm, this property unfortunately did not meet the Zoëtry standards we’ve experienced at other locations like Curaçao and Agua. Several brand inclusions were either missing or had to be requested repeatedly. Complimentary laundry and the wellness consultation were never offered upfront, and we were surprised to learn that Patron tequila came with a $12 upcharge despite the website stating that top-shelf liquors are included. There were also no poolside amenities as advertised, and entertainment was minimal—the activity schedule was inaccurate, and only one of our four nights had live music at dinner. Some of the core Zoëtry promises weren’t honored at all. There was no VIP arrival, no included airport transfers, and the “no check-in/check-out times” benefit did not apply. In fact, we had to sign a form agreeing to vacate our room by 12 p.m. on departure day. A smaller but inconvenient issue was the lack of umbrellas for guests, especially since it rains on and off throughout the day. One of the front desk staff kindly lent me her personal umbrella, but at a resort of this level, these basics should be readily available. Zoëtry Marigot Bay has a lot of potential, and we did enjoy aspects of our stay, but it currently falls short of the consistently elevated experience we’ve had at other Zoëtry properties. With better communication, consistency, and delivery of advertised inclusions, this resort could truly meet the brand standard.

Staff members were very welcoming and made the experience one I will not soon forget. Customer service was excellent. My family and I will differently be back.

A beautiful resort in a stunning location with fabulous staff who looked after us all the way. Shout outs have to go to the following people (in no particular order): Brenda was just amazing - she was everywhere (I'm sure she teleports or there are 3 of her) - she looked after me so well with my dietary requirements (gluten and dairy free) and was just an absolute pleasure to be around. Nothing was too much effort and she did everything with a huge smile on her face. Nathalia also looked after us so well in the Hurricane Hole - making sure everything was adapted to be safe for me and on the one day they had run out of what I fancied she made sure that I was catered for in 1461 instead - it's easy to feel like a burden when you have dietary needs but Nathalia took all the worries away and made it a wonderful experience. We booked to do the rum tasting experience for my birthday and so glad we did - again the chefs (with the help of our butlers - more on them later) made sure that the menu was adapted to suit me and Karla made the whole experience really memorable - if you get a chance to do this it's a must. We had booked a room with butler service and the set up was great, with whatsapp so you can reach them from 7am to 11pm. Nege and Rochelle helped us get settled in and then took care of making sure our trips and transfers were sorted, the kitchens knew about my dietary needs and lots of other bits and pieces that made the whole trip more relaxing and enjoyable - can't thank you enough and loved how Nege would pop up throughout the day to check everything was ok - hope you won your game! We also attended the cocktail class which Mario made super fun and the cocktails tasted fab! The cocoa tea making class was another fave moment which Nicole made wonderful and I've brought some home - it's not quite the same but it's not bad! The other class we attended was the cooking class but this was a little disappointing as although I had checked it turned out I couldn't eat the food as it has gluten in it and also the chef had made the batter before we arrived so we didn't really get to do anything. Finally a huge shout out has to go to chef Erwin at the pool / sushi bar - I explained my dietary needs on the first day and then he looked after me with first class service every day after, from ceviche and sushi to tacos and tortillas I had a delicious lunch every day. It's worth noting the tacos and fried foods would not be suitable foe coeliacs (I am intolerant but not coeliac) due to cross-contamination so that is something that could be improved. Another thing is that the only gluten and dairy free dessert options were fruit and sorbet so that could be better - BUT I was delighted that I could have the piña coladas, so they became my pudding! We loved going over to the beach too but it is quite different to the pool as there are lots of locals who come and chat to you so worth being aware that it's not a private beach in case you thought it was. Finally it was impossible to get a late check out or a room to shower in as we had a late flight - luckily some lovely guests let us use their room but the process could certainly be improved. Thank you so much for a wonderful stay and birthday.

This establishment need better management and leadership skills the food and beverage manager has no idea what his role it the Chefs as leaders are all over the place saw them looking clueless

Didn’t had a great experience Waiting way to long for food Then the food was really bad I had no choice but to force myself to eat it pls do better zoetry Zoetry was my favorite but now my least favorite