Zoetry Marigot Bay St. Lucia

Our stay is unfortunately coming to an end, and it is with a heavy heart that we prepare to leave this little piece of paradise. From the moment we arrived, we felt welcomed, respected, listened to, and genuinely cared for. The resort is absolutely beautiful, the scenery is breathtaking, and the atmosphere is perfect for relaxing. However, what truly makes this place unique is its people. Every employee we met seemed to have one goal: making sure we had the best vacation possible. Their kindness, professionalism, authenticity, and attention to detail are truly remarkable. A heartfelt thank you to Neil, our butler, who was outstanding throughout our stay. He was always available, answered all of our questions promptly, handled every reservation with care, and made sure everything was perfect. His personalized service made us feel genuinely valued. Another special thank you goes to the gentleman driving the beach shuttle. He was always smiling, funny, and full of positive energy. He managed to make everyone laugh during every ride. Sometimes it’s the little things that make a vacation unforgettable, and he was definitely one of them. A huge thank you as well to Karla, who hosted the rum tasting and food pairing experience with an incredible passion. Her knowledge, her storytelling, and her enthusiasm transformed the evening into something truly special. I sincerely hope Hyatt gives her the opportunity to share her expertise with other properties, or even train other team members. People like Karla are rare. They don’t just provide great service they inspire others and create lasting memories. We also experienced a small issue with one of our reservations, but Eka handled the situation with professionalism, empathy, and efficiency. Unexpected situations can happen anywhere; what sets a great resort apart is how they are handled, and Eka exceeded our expectations. Speaking of exceptional service, we also chose Kriss Luxury for our private transportation. Their professionalism, punctuality, immaculate vehicles, and outstanding customer service were flawless. I highly recommend them to anyone visiting Saint Lucia. We also had the opportunity to experience the Friday Night Street Party, which gave us a wonderful chance to enjoy Saint Lucia’s culture and hospitality. Our adventure isn’t over yet we’ve also booked a private boat tour to explore the Pitons, the volcanic coastline, and more of this breathtaking island. Every day here has brought a new experience, and each one has exceeded our expectations. I’ve been traveling since I was 18 years old and typically take three to four trips every year. I’ve stayed at many upscale resorts, including Dreams, Secrets, and most recently the Hyatt Centric Montreal. It was only during this trip that I realized they are all part of the Hyatt family. Without even knowing it, Hyatt had already won me over over the years. It takes a lot to truly impress me, yet Zoëtry Marigot Bay exceeded my expectations. It’s not just the beautiful property it’s the extraordinary people who make this place so special. I’d also like to mention that I am not sponsored, paid, or affiliated with Hyatt or this resort in any way. This review is completely honest and based solely on our personal experience. In fact, this trip has impressed me so much that I’ve already convinced several family members and friends to visit Saint Lucia and stay at Zoëtry Marigot Bay. One small observation for future guests: I was surprised to see that many people seemed to leave without tipping. The staff here work incredibly hard and truly deserve that recognition. Their smiles, kindness, and genuine desire to make every guest’s stay unforgettable make all the difference. If I’ve forgotten to mention some names, please know that I will never forget the people who made this vacation so extraordinary. Whether it was the team at the pool restaurant, the bartender at The Cove, the servers, chefs, housekeeping staff, gardeners, drivers, reception team, or anyone else we met during our stay you all played a part in making this an unforgettable experience. Our vacation is almost over, but one thing is certain: we will be back. We sincerely hope to return as early as this winter. Thank you, Neil, Karla, Eka, the beach shuttle driver, the pool restaurant team, the bartender at The Cove, Kriss Luxury, and the entire Zoëtry Marigot Bay team. You didn’t just give us a vacation you gave us memories that will stay with us for a lifetime. We look forward to seeing you again soon! 🌴❤️

The atmosphere was amazing but the food could use more seasoning. Overall the experience was great.

Same sex couple here and we felt completely respected the entire stay. Claudius, our butler, is the man. Went above and beyond for every single request, was available whenever we needed him, and honestly anticipated things before we even asked. Anything that came up, he fixed it. The property itself is a small heaven on earth. Secluded, lush, quiet. It's built into a hillside and it is not for those with mobility issues. Rooms are comfortable with luxury toiletries and really well designed. Highlights: Driftwood Steakhouse was a standout. Impeccable steaks, cooked exactly right, and the service was so friendly, with a smile. The Rum Cave with Karla and the food pairing was a great experience. Worth doing. The spa with Shakira was excellent. They use great products and the hot/cold circuit is an amazing addition to the wellness side of things. And don't forget your 20 minute complimentary treatment per person, a lot of people miss this. The beach was isolated and private, zero sargassum, and it's a smooth 2 minute boat ride to get there. They have all kinds of drinks, loungers and towels waiting for you at no charge. The service here is good too. Tips: Use free 20 minute spa treatment and ask for the hot/cold circuit. Complimentary laundry and international calling are included. Download the Hyatt Inclusive app for the actual daily schedule and to place your requests, read newspapers and magazines The Rum Cave costs extra but is worth it. Ask your bartender for a cocoa tea nightcap or a soursop daiquiri. Not on the menu. And ask the kitchen for green fig and saltfish, the national dish. Not printed anywhere, but they’ll make it. Best thing we ate.

This is a beautiful rustic property with beautiful scenic views and lush gardens. The rooms are spacious and although a bit dated (the rooms and property were very clean). The property was also peaceful during the evening hours. The restaurant (14-61 Degrees and main swim up pool bar)/concierge/housekeeping staff were very attentive and always pleasant throughout my stay. The property is unique as it is nestled in a cove with access to several restaurants on the property and at the dock. Heads up, leave the cute stilettos at home and prepare your legs for tons of walking and steps! The Pitons are 1/2 hour away via boat.

Superb, serene location with amazing harbor views. The resort is located almost midway between the North and South of the island, making it perfect to enjoy shopping, beaches, zip line experiences, Sulphur Spring without hassel. Excellent customer service. The entertainer for the evening was truly a class act.