Zoetry Marigot Bay St. Lucia

We stayed at Zoëtry Marigot Bay St. Lucia from June 19th to 26th. It was absolutely outstanding. From the moment we arrived, we were welcomed with genuine warmth and professionalism. We want to specifically thank the manager, Philip, that truly did everything and anything he could to ensure that we had everything we needed to make our stay exceptional. Having travelled to many countries and stayed in many resorts, there was never a time that a manager was so visible, present, and attentive. The service was truly amazing. The team paid attention to every detail, making us feel valued throughout our stay. The accommodations were spotless, the amenities were excellent, and the overall atmosphere was relaxing and inviting. Thank you to everyone at the resort for creating such a memorable experience, especially the following stellar staff - Brenda, Donna, Jay, Nicholas, Natalia, Yolanda, Ronnie and Hilda. Also, a big thank you to Kennisha and Olivia for their positive energy, enthusiasm, and warmth. We left feeling refreshed and appreciated. I highly recommend this resort to anyone looking for outstanding hospitality and exceptional service.

Beautiful Location, Disappointing Resort – Not the Luxury Experience We Paid For (1/5 Stars) We chose Zoëtry Marigot Bay to celebrate a 25th work anniversary, expecting the luxury, tranquility, and exceptional service that this resort advertises. Instead, we left feeling disappointed and honestly believe we deserve a partial refund for an experience that fell far short of expectations. The setting is undeniably beautiful, but the property itself is tired and in need of significant maintenance. Our room had multiple issues, including a broken TV remote, loose and malfunctioning sink faucets, and constant loud banging from large papayas falling onto the roof and air-conditioning units throughout the day and night. These are simple maintenance issues that should be addressed. The food was one of the biggest disappointments. Menus were extremely limited, resulting in the same meals day after day. While 1461 offered excellent beef and lamb, the selection rarely changed. The Cove’s Italian cuisine was simply not good. Breakfast was repetitive every morning, lacking the fresh tropical fruit, cheeses, and variety you would expect at a Caribbean luxury resort. Many mixed drinks also tasted watered down. The resort constantly tried to upsell guests despite being all-inclusive. We were repeatedly encouraged to purchase bottles of wine, including bottles that sell for around $9 in Ohio but were priced at $85 on the menu. That felt excessive and completely out of place. The Inclusive Collection app was convenient, but execution was inconsistent. We requested hand soap three separate times and never received it. We had to request a replacement TV remote twice, and our luggage pickup on departure day was so delayed that our taxi driver had to wait because our bags weren’t delivered on time. The pool area lacked attention. The bar was dirty, chipped, and had an unpleasant odor. Chairs were not consistently wiped down or realigned, debris accumulated throughout the day, and there was no poolside food or beverage service. Guests should not have to leave their chairs to order drinks and food at a resort of this caliber. Entertainment was almost nonexistent. During our eight-day stay there was only one evening of entertainment—the fire dancers—and they were excellent. Guests clearly loved it. Why wasn’t there something every night? Live music, cultural performances, themed parties, movies by the pool, trivia, local artisans, cooking classes, painting, bracelet making—there are so many opportunities to create memorable experiences. Activities that did exist were poorly advertised and difficult to find. The marina shopping area is another enormous missed opportunity. Most of the storefronts sit empty, and the gift shop was incredibly disappointing. I couldn’t even find a simple souvenir to bring home. Imagine local boutiques, jewelry stores, artisan shops, coffee cafés, and island merchants filling that beautiful waterfront space. Instead, it feels abandoned. The beach itself was much smaller than expected, and vendors frequently approached guests selling rum drinks and fruit. Many were very persistent and spoke so quickly that it often felt like they were taking advantage of tourists. One bright spot was the spa. Our couples massage was wonderful, and the therapists were excellent. However, even here there were opportunities to improve the experience with better changing facilities, a true post-treatment relaxation lounge, and more inviting wellness amenities. The treatment prices were also extremely high. The fitness center was adequate but unremarkable, and even the adjoining restroom lacked paper towels to dry your hands after washing them—another example of poor attention to detail. Most importantly, I want to recognize the staff. Nearly every employee we encountered was genuinely kind, friendly, and hardworking. They smiled, worked tirelessly, and appeared to truly care about guests. The problems we experienced were not because of the frontline staff—they reflected management decisions, inadequate maintenance, poor planning, and a lack of investment in the guest experience. This resort has incredible potential because of its stunning location and dedicated employees. Unfortunately, it is being held back by poor leadership and a failure to deliver the luxury experience guests are paying for. Marriott should be embarrassed to have its name associated with a property operating at this level. We left feeling that we paid luxury prices for an average resort experience. Sadly, we would not return, would not recommend Zoëtry Marigot Bay to others, and genuinely feel that a partial refund would be appropriate given how far the experience fell below the standards that were advertised.

The staff was incredibly nice. The views were spectacular. My buddy had a wedding and the staff was incredibly accommodating. You schedule all of your excursions with your butler or the front desk. Rooms were huge and I loved the swim up bar. The turn down service was new for me. But the entire experience was worth every penny.

For the price of the rooms, I expected a much more luxurious experience. The landscaping and grounds are beautiful. St. Lucia is a beautiful island.

Me and my wife went here for our honey moon. We had a great time I would highly recommend this location for anyone. The food and drinks are (S) tier.