Hyatt Zilara Rose Hall

This is a beautiful resort - the staff were very friendly & helpful. We were there for my daughters wedding. The wedding ceremony was beautiful - the reception was perfect on the patio the only issue was the ceiling fans did not work. My suite did not have warm water in the shower. In my daughters suite, they did not have AC for the duration of their stay.

The worst all inclusive I have ever been to. The food was awful, the only decent meal was at the Italian restaurant. Only a handful of employees were attentive and helpful and cheery and nice, the rest waited for a tip. Save your money and go somewhere else. I was very disappointed and will never return to Jamaica.

First time in Jamaica and was scheduled to go to another resort for a few days, so we decided to go to this hotel a day earlier because it was Hyatt also. We went to Zilara first, thinking it was the correct resort, it was not, however Zilara's vibe was nice. It was adults only and it felt that way and it looked that way. Grown and sexy vibe. Customer service on point, concierge inviting, bell people attentive, this was all in 10 minutes of being at the property. We then found out we were at the incorrect property and had to go too the other one, which is fine, they share the same property. Now my expectations were high after being at Zilara 10 minutes. Oh what a disappointment. The wait to get checked in, inattentiveness, staff who appeared we were a bother. Just annoying. Activities, non-existent because they cancelled things without notice. No updated information any where, we had to ask where everything was because there was no directory, signage nothing. Aimless walking. Our first night in Jamaica at this resort was a bust. Halls smelled awful after a quick rain, I guess there was flooding. The best part in regards to food was the breakfast buffet T Choicez, other than that food was subpart. My husband described it as cafeteria food. Disappointing. Rum punch flowed everywhere all the time, Wata(name of the water bottle) readily available. We were bored and couldn't wait to get to the next resort, which was also a bust. SMH

I really enjoy vacationing at Hyatt, this is my 3rd stay and I must say the service has been the same if not better each time!!! All the staff are warm and friendly, full of vibes, especially SHAKIRA ( server by the pool side) , big up u girl!!!!! The food is always great cant complain!!! Always a great experience!!!!

This was our 3rd visit in a year. We had our intimate wedding, including 12 people in October 2024. The resort is 15 minutes from the airport and that is a huge plus after traveling on a plane. The concierge arranged all of our transportation. We stayed in a butler suite, which came with 2 butlers and the service was amazing. The rooms have the most comfortable beds and there is not a bad view on the property. Whether looking at the ocean or the resort grounds, the landscaping is meticulous. We rented a pool side cabana everyday. We were traveling with a small child and having the ability to get in the water from the cabana made things so much easier. The staff at Lagoonz swim-up pool bar are great. Our adult kids and grandchild loved the resort. (It was their 1st visit) They understood why we picked Ziva for our wedding. The wedding planners took care of all of the arrangements and kept everyone on task. Whether you are an early riser or late night person, there is plenty of activities. morning yoga on the beach was a favorite along with sailing. All of these are included in your stay. We loved the fine dining restaurants in the evening (reservations recommended), but there are several casual restaurants with excellent food choices. The resort has a tour desk in the main lobby to assist with any excursions that you may want to take. We'll be back next year!