Hyatt Zilara Rose Hall

We stayed at the Hyatt Ziva section and we had a great time. Although the corridors seemed a little dated, the rooms were spacious and modern with usb plugs and great wifi throughout the property. Staff and service were excellent, and delicious food at all the restaurants. Loved the jerk hut and 24hr room service which we used a lot! You must try their rum punch, best rum punch I have had. I must mention the effort that the staff put in for Halloween. They did a haunted house inside one of the bars and it was the scariest haunted house I have ever experienced. It was a real hit for us. Kids club was a treat with the kids, especially when they went to feed the fishes. Thank you kids club staff. Must mention: Nastasia, Samantha, Reneldo, Elvis and Latoya from the pool bar who continuously looked after us by the pool. Kevin, the manager from the Italian who always had a smile and ensured we were looked after. Having mentioned these names, all the staff did a great job and looked after us. We loved how all staff would place their right hand over their hearts when they serve you, meaning service from the heart! We loved that. Suggestions to the resort would be to include white T-shirts for T-shirt painting activities when they are required for a kids club activity, and if possible, install a few water slides. To sum up, loved the place, had an awesome time and already looking at returning soon.

Great vacation had with family. We had a swim up room which is amazing but the room was a little musty and hotel is showing age. But the staff and the food are amazing which made up for any complaints i could possibly have. I would love to see the resort buildings updated a bit to make this place top notch.

Absolutely incredible hotel!! Everything was perfect. We stayed for 10 nights and loved every minute. Check in: Quick and efficient, they were able to give us access way before the official check in time which was outstanding. Hotel room: We were in 3416 and it was like a suite!! Very big room, very clean and excellent amenities with a fully stocked fridge and crisps etc. Double sink and bed was so comfortable! Pool: Lovely big pool with a swim up bar and shallow platforms to relax on. Always kept clean and treated. Beach: Beaches were cleaned and raked every morning. Lovely deep sand and a nice mini pier to walk down. No real snorkelling though. Grounds: Hotel grounds were kept in excellent condition with constant up keep and tidying going on. Bars/restaurants: The food was probably the best I’ve experienced at any hotel! Very large selection and all very very tasty! Multiple booking restaurants that were all great. Drinks were very nice and all top quality alcohol!

The reviews prior to my stay had me all hyped up for my recent visit until I got there.....the food was ok the entertainment was ok after the live band there wasn't much to do....no night club it was boring I spent most of my time under the blanket in the room....too many restaurants to choose from and the up and down to get to the restaurants wasn't fun for me....the hotel needs a renovation with the decor and accessibility....that made up bed isn't nice....3ft that's it....I wouldn't go back there for the money I spent for 3 nights...it's not worth it....go to the Hilton Rose Hall you'll have a better time over there.

From our initial arrival at the hotel, we were treated very well. Check-in was seamless, they gave us an upgrade for our room, which was awesome. The staff was EXCEPTIONAL, they always greeted us with a hello or a warm smile. Our needs were always met and met timely which is a plus. The only issue I had was with entertainment, it could have been better in all areas, poolside, dinner and the club. The hotel and rooms were clean, the beds were very, very comfortable. Barefoot jerk: Pork was good for me however, my spouse  said his was too burnt. Jerk fries were good, festival was good. Choicez There was a strong seafood odor. That I didn't like as you step in the restaurant. During lunch, there were a lot of blackbirds on the outside tables. However, food was really good. FUZION - Asian restaurant. This was my best restaurant experience and I loved our server and the fact that she was very customer centric. Kayon (concierge) She was the BEST. From greeting us when we first arrived, talking us through the whole hotel layout, she set up reservations for us before we even got our rooms, got us all our room extras and checked in while we were there. Plus, she while she was off she got them to set up a romantic gift for us back in our room which I LOVED.