Sandals Montego Bay

St. Patrick’s Day Getaway – Sandals Montego Bay We’ve just returned from another unforgettable getaway at Sandals Montego Bay, and once again, it went above and beyond our expectations. The incredible staff continuously elevates the experience, making each visit feel even more special than the last. Whether it’s your first time in Jamaica or a return visit, Club MoBay is a must for both arrival and departure. Being met at the plane and fast-tracked through the airport by a personal escort is the perfect way to kick off your vacation. Before you know it, you’ll be unwinding in the Sandals lounge, already soaking in the island vibes. And if you're lucky, Ryan might be working—his next-level hospitality set the tone for our trip. At the resort, we were warmly welcomed with genuine smiles and unmatched hospitality. That’s when true relaxation began. The team’s attention to detail is second to none—they consistently go the extra mile to make sure everything is just right. In the lounge, we were greeted by Chris Elliot and Duncan, and after just a brief wait, our butlers arrived to escort us to our room. We always request Stevan and Marvin, our legendary A-Team. Their service is extraordinary and a big part of why we keep returning. Stevan had us settled in our room quickly, with luggage arriving right behind us. Within an hour, we were unpacked, changed, and basking in the sunshine on the beach. A major highlight this time was the return guest dinner. Sandals knows how to make loyal guests feel truly valued. The evening was beautifully curated with delicious food, flowing drinks, and fantastic entertainment. Even better was reconnecting with familiar faces and meeting new friends who share our love for the resort. Each dinner adds to the growing sense of community that brings us back time and time again. The bar team across the resort deserves major kudos—especially Rayon and Ramario at the main bar and Dane at the piano bar. Their energy, attention to detail, and dedication to making guests feel special truly stood out. And we can’t forget Ceressa, who tirelessly delivered drinks up and down the beach with a smile every day. Over at Soy, Joel continues to impress us with his passion and commitment to stellar service. Sushi lovers—don’t miss the chance to experience his artistry. Butch’s remains one of our top dining picks, consistently serving up delicious meals and outstanding service. Pro tip: order your steak one level below your usual doneness for the perfect result. This time, we also treated ourselves to two visits to the Red Lane Spa, which took our relaxation to the next level. The team there truly works magic. Finally, we want to shout out the amazing photography team—an often-overlooked part of the experience. Letting them capture your trip is completely free, and their work is incredible. Huge thanks to Adrian, Roger, Omar, and Kevin for preserving our memories so beautifully.

Our experience at Sandals Montego Bay was nothing short of amazing! From the moment we arrived, we were welcomed with warmth, professionalism, and true Jamaican hospitality. A huge thank you to Dandals, our incredible travel agent, who made booking this trip an absolute breeze. His knowledge of the resort, personal connections, and attention to detail ensured that everything was perfectly planned. Highly recommend using him for your next getaway! Thank you to Anna-Kay, the hotel manager, whose leadership was evident in every smooth detail of our stay. Her presence was reassuring and her dedication to guest satisfaction truly stood out. Christopher Elliott and Christopher from Guest Services were both incredibly helpful and attentive — always available with a smile and ready to assist with anything we needed. Tasha, one of the playmakers, brought nonstop energy and fun throughout the resort. Her vibrant spirit made every activity memorable. She’s the sweetest, most engaging playmaker. Geriene, the entertainment manager, did an excellent job keeping the atmosphere upbeat and engaging all day long. Special shout-out to Everton in the lobby for his kindness and welcoming energy every time we passed through — he made us feel right at home. And last but not least, the amazing butler Carlene who deserves all the praise. Her attention to detail, thoughtfulness, and warmth elevated the entire experience. The beachfront views, exceptional food, and top-tier service make Sandals Montego Bay a destination we would return to in a heartbeat. Highly recommend!

This resort is absolutely gorgeous! The landscaping is phenomenal with blooming flowers everywhere! We stayed in a suite with the lounge chairs sitting in the water right outside our room along with stairs leading into the pool. Our suite came with butler service with some of the most hardest working butlers that I have ever met! So why the 4 stars and not 5? First, the air conditioner in the room was very loud and the temperature was very hard to control. They did send someone from maintenance who cleaned it, but it did not help. My husband is a very light sleeper, and this situation was a problem for him. Second, while restaurants and access to food and drinks is plentiful, the quality is average at best with very small food portions. The options on most menus are limited. Third, while nothing can be done about this, the resort is literally right next to the airport and the planes are disruptive. When a jet is taking off you have to stop your conversation if you are outside because the person right next to you will not be able to hear you. Our butler told us that we wouldn't be able to hear the jets in our room but that is not the case. Fourth, for as much as we paid, I don't feel the value is there for what we received. When initially booking the reservation, the cost didn't phase me, but when all was said and done, I feel the cost was absorbent for what was provided. This was our first experience staying at a Sandals resort and while I'm told they are not all created equal, Montego Bay was lovely. Most of the workers were very friendly but then there were those that completely ignored you. My biggest suggestion is to pick your suite/room very carefully as there is a premium on some of them that may or may not be worth it to you.

We just returned from an amazing week at Sandals Montego Bay and are already thinking about when we can go back! The property is absolutely gorgeous, the vibe is relaxed and romantic, and the staff truly went above and beyond to make our experience special. Arrival & Transfers: The resort is conveniently located very close to the airport, which made for a quick arrival and departure. You will see and hear planes flying overhead throughout the day—but honestly, it didn’t bother us at all and became part of the experience. Our private transfers were slightly delayed both ways due to what seemed like a communication issue between the website and the resort. However, Doreen in the transportation area kept everything on track, reassuring us that our car would be there—and it was! Special thanks to Chad Owens and our driver Kayod for their friendly and professional service. Butler Service & Room: We booked the Beachfront Oversized Butler Villa Suite with Outdoor Tranquility Soaking Tub. The room was beautiful with stunning views, but a heads-up for future guests: although the room is advertised as being on the ground or second floor, we were placed on the third floor. We had requested ground floor, and the images on the site show direct beach access—so it’s worth double-checking when booking to ensure you get what you expect. We had two butlers during our stay: Dane and O’Shane—and they were both phenomenal. Dane brought such a great personality and attention to detail, and O’Shane was equally professional and attentive. They made a great team and truly made us feel pampered from start to finish. We’ll absolutely request them again on our next visit! Spa Experience: The spa was unlike anything we’ve ever experienced. We booked a couples massage and it was absolute heaven—so relaxing, healing, and well worth it. Kayon and Dishahn were amazing. I also had a facial that was to die for—I hate that I didn’t write down the name of the wonderful woman who performed it, but if the resort can check based on our stay dates, I would love to personally thank her. She was phenomenal. Outstanding Staff Shoutouts: The heart of Sandals Montego Bay is truly its people. These team members stood out and made our stay even more memorable: • Earl – Amazing server during our Sandalit dinner • Shenee – So kind and attentive at Soy • Chevelle – A delight at Butch’s • Ceresse – Wonderful service and energy • Keylon – Great drinks and vibes at the bar • Trishique – Loved her energy at Latitudes • Leroy – Always helpful and smiling • Natoy – Fantastic in the pool area, great with drinks! • Wendy Ann – Trainee at the pool bar and doing a great job • Daniel – Friendly and knowledgeable lifeguard/sailing guide • Orrianne – Super helpful in the Loyalty office • Camesha – Wonderful service at the lobby bar • Damien – Great energy at the lobby bar • Angie – So helpful and welcoming! These team members made us feel like VIPs every day! Small Room for Improvement: The women’s restroom between Soy and the nearby bar had an odor and seemed like it hadn’t been cleaned thoroughly. It didn’t ruin our experience, but it’s an area for the resort to improve. Final Thoughts: Even with a couple of minor hiccups, this trip was everything we hoped for—relaxing, beautiful, and full of great memories. The incredible staff truly made it unforgettable. We can’t wait to return—and we hope to see Dane, O’Shane, and the entire amazing crew again soon!

We are diamond members of this brand and the quality and service has dropped way off. The customer service has dramatically went down in the last 5 years. We didn’t get the room we paid for and they said they upgraded us but the entire point was to get the room for the view and accessibility. Instead we are on the upstairs part and can’t see the beach at all. Speaking of the beach. Right now I’m looking at a bulldozer scraping seaweed off of it instead of the awesome view that I am supposed to Be seeing. Overall just a huge let down. May be our last trip to sandals for a while.