Secrets St. James Montego Bay

The hotel was modern however it is decorated expertly to give the traveler a warm friedly welcome. The rooms were clean, spacious and comfortable but the true jem at this hotel is the staff they made this a wonderful experience. I'm certainly looking forward to my next visit.

Preferred club is absolutely not worth it. Wait time to eat was way long 45+ minutes to be seated and more than an hour to get the food. Hot tub in balcony was not working. Check in process was horrible for preferred club, waited 30+ minutes to get our room. Room service was late by 30 minutes and we almost missed our excursion because of that.

It gets uncomfortable hot at night, bring a fan. It’s a good time at the bars/pool. Service was good and entertainment was great. 1 restaurant really stood out that was the hibachi restaurant. The Spa experience is a must. Need more seating for the beaches and pool area, if you wanna get a seat by the beach or pool you have to get out early. Upgraded seats are available at a price. Over all it was a good trip.

Jamaica is an AMAZING island but this resort is no bueno. The smell in the lobby and elevators for the St. Jame’s preferred suites building was what I can only describe as a mixture between feces and vomit. I would literally gag on my way to and from our room. The tap water in the rooms also has an awful smell which made using our patio soaking tub very challenging. If you decide to stay at this resort, save your money and do not upgrade to the preferred club. Anyone could use any beach so no “perk” there. No one checked preferred status for the daily snacks/upgraded drinks. We walked right in to other preferred lobbies and used all their preferred stuff without anyone even questioning us. The “perk” to paying for the preferred club was daily harassment to attend a sales pitch. We declined THREE TIMES and even included our reason and that we were not going to purchase any travel packages. We finally did it so they would stop harassing us which (of course) was an awful experience. Fun fact - your concierge will completely ignore you after you sit for the sales pitch if you don’t purchase anything 🤦🏼‍♀️ The buildings are also very outdated with parts of the roof missing and other maintenance things needed. I could not recommend travel to Jamaica more (I’ve been more than once), but I do not recommend this resort at all.

I absolutely adored this resort. Beautiful spacious grounds, loved the connecting resorts. This is our fourth secrets property and we were not disappointed! The room was decent sized, the bars and restaurants are top notch I would highly recommend staying here my husband and I were very impressed