Secrets Wild Orchid Montego Bay

The service's were outstanding ! Shan was very good.also Troy went out of his way to make us feel at home. We really enjoyed our time here and definitely would come back again.!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We have just had a bad holiday experience, our first ever. The positives: the staff are great, especially our butlers Devon and Adia, the room was a bit dated but large and clean/comfortable, bed, linen, towels etc were very good. Shower lacked power but was hot. Mini bar well stocked. Altitude at breathless was lovely and good food. Also ate there for lunch a couple of times, again it was good and much quieter than the rest of the resort. The not so good: We had a swim up, the chairs on the patio were a basic restaurant type with no cushions etc., so not really any good if you wanted to sit out and use the swim up you paid extra for. For the price we expected loungers or similar. During the period we were there an American seed company were providing their customers with a free stay at the hotel. So every 5 days 800+ American southern farmers arrived. The whole place felt like were were in Texas rather than the Caribbean. The music was American, big screens loudly showing American football and baseball, Ho Down on the beach with bucking bronco etc., Yea Ha! every 5 minutes. There were not enough sun beds. As we had paid extra, our butler reserved out sun beds and provided a cool box of drinks. Other people we met were unable to find sun beds and having to complain to the hotel and tour company. The food was just bad. Worst ever all inclusive food. We had just 2 acceptable meals. Breakfast is luke warm and big queues. Lunch, is a buffet, so you have a better chance of seeing what looks good and taking the better options. Dinner is only in the various restaurants, al la cart. Again our butler booked these for us, other people were walking up and then being told it was over an hour or mores wait to get a table. The house wines were poor. Cocktails ok, better at the Piano Bar but that gets exceptionally busy. Entertainment was mostly American focused, only a couple of Reggae type acts. Beaches are small, sea is shallow and there are rocks around. Sunbeds around the pool were the mesh uncomfortable type, no cushions etc., again not 'luxury'. Coffee shop was ok but limited with all drinks basically an Americano or a latte. (Not a flat white in sight) Not a Caribbean experience, would not recommend. Not 5* and vastly over priced.

The hotel was ok and we did have a lovely trip. The food was really good and we tried all the restaurants. Some nights we did wait around an hour for a table however it was fine as they give you table buzzers and you can go and wait having a drink in the nearest bar. The breakfast buffet was extensive with something for everyone and also lots of places to eat for lunch … the jerk shack was a favourite! I wouldn’t say this hotel was luxury the welcome definitely let the hotel down. First impressions are key. There was no one there to greet you so we found ourselves to the lobby and the check in staff was the opposite of upbeat and whilst we eventually did get offered a drink it did seem like an afterthought after the couple next to us were offered. First world problems I’m aware but it’s what I’m used to. I do need to note though 95% of staff were absolutely fantastic and so friendly and helpful and one of the main reason I would return to Jamaica. The hotel is currently hosting guests for a company called becks and there are 900 guests a week arriving, whilst I had no issues with the Americans it was so great to meet all the people we did the hotel was focussed on entertaining these guests over its private bookings which does leave a sour taste, the events and activities were aimed at the becks customers and we once went down to the usual entertainment section and inadvertently gatecrashed a welcome meeting for becks. Surely this should be in a conference room? the sun beds are ridiculous and you have to wake up at 6am to get a decent spot! there is plenty of space for sun beds however they have 50% of the space taken up with private cabanas they rent out. Not only do they rent the cabanas but they also reserve the adjacent sun beds around the cabanas leaving a few sun beds to lay on.

Overall the hotel was great, the food was lovely in each restaurant, the staff were very friendly, the gym was modern, complete with Peloton bikes. We felt however any extras in the hotel were excessively overpriced, such as keeping the room for longer after check out which came to 50 dollars an hour or a massage which was around 260 dollars.

We had such a great time at secrets! The rooms were clean and kept tidy each day. The entertainment was fun, especially pool side. Best resort I've stayed at with a yummy coffee shop and good breakfast. Jerk Chicken quesilla and the Bob Marley drink 👌