Grand Velas Riviera Nayarit

Loved every part. The staff is top notch. Miriam was amazing! She was friendly and provided the best service at every moment. We will be back.

First class hospitatility at a beautiful resort. The food at each restraunt is delicious. Special thanks to Carlos, Emee down at the pool and Mario, Luis, and Isaac who helped with so much each day. Came with my family during off season, everyone had such a great vacation.

We stayed at the resort in early September with high expectations, fueled by the many positive reviews. Unfortunately, our experience fell significantly short and was not worth the cost. The most disruptive issue was the pervasive, undisclosed construction. For our entire week-long stay, we endured constant noise from drilling and other work, both day and night. This severely impacted our ability to relax (even dinners were interrupted by the sound of drills). Furthermore, the dining experience was a major disappointment. The food was consistently lackluster and, at times, inedible. A particular low point was the "fish of the day," which smelled far from fresh. The one positive note was the staff, who were genuinely attentive and friendly. However, we suspect this level of service was facilitated by the resort being at low capacity (with fewer than 60 guests during our stay). It's worth noting that we have received equally good service at other PVR resorts during peak seasons. While management may offer a response or a certificate for a future stay, our concerns are too substantial to consider returning. Although the construction is likely completed, we would still advise potential guests to explore other resorts in the area that may offer a similar experience for a better value. We documented the issues extensively and believe transparency is crucial for informed booking decisions.

We keep coming back because the service is very good. When you first arrive Liticia the manager of the spa is so welcoming, professional and genuine, and as we are in a similar business we understand that service is ultra important. Thank you Leticia!

What a wonderful experience we had at the Grand Velas resort. It was truly paradise. The atmosphere and the food was out of this world!! Our concierge Luis Mateo went over and above his duties and responsibilities. What ever we needed he was there, no hesitation. Enrique that took care of our every need around the pool, was outstanding, always had a smile on his face. Special mention also goes to Kevin in the spa and also Edith who gave me the best massage I’ve ever had. I recommend Grand Velas to anyone considering an all inclusive resort in Peurta Vallarta.