Azul Beach Resort Riviera Cancun

I have yet to travel, but the reports of only a partially open hotel were concerning so I have been trying to contact the hotel for about a week. Distressingly, TRIPADVISOR now lists the hotel as closed during our reserved stay. Note that the reservations inbox is non-functional and emails receive a bounceback, and the resort is virtually unreachable. This appears to be a scam. DO NOT BOOK THIS HOTEL!

We had a fabulous time at the palmar beach resort. The staff at the resort was exceptional and I will most likely come back with a larger group of friends. Special shoutout to Alejandra, Guadalupe, Santiago and Enrique at Las Casona during lunch and dinner. Service was top notch. Even though the hotel was at low occupancy, I really enjoyed the rest and relaxation offered. Thank you Palmar staff :-)

This place used to be Azul Beach Resort, now Palmar. The seaweed was bad but the workers were out there early in the morning cleaning it up, you seen them a lot raking it up thru out the day. Waiters and waitress were always nice and helpful. Rooms were decent. My complaint is only 1 restuarant open at a time for each meal. Sometimes it took over an hour to get your food. Wasn't given a schedule of when things were going on, like shows or activities. Kids had to basically order room service all the time due to food taking forever. Was told all restuarants and everything would be up and running and that wasn't true. All inclusive but had to pay to use the kayaks. Lobster was 75.00 more, there was some other foods that you had to pay for. On the 1st floor saw big roaches that the staff would quickly sweep up. Starbucks wasn't open. I wouldn't go back to this resort. Since new ownership, they said you wouldn't see another bad review since there was some in Oct and Nov. I wouldn't recommend this resort to anyone. Didn't have anything going on till near the end of the week.

The staff at this hotel was very friendly and helpful throughout our stay. The room was very comfortable and clean. Spa services (hydrotherapy and massage at the beach) were super nice. We also enjoyed the delicious breakfast every morning at La Casona, thank you Hector and Yamirel for your excellent service! We had an amazing time at Palmar Beach!!

Overall great experience, rooms are spacious, our room led out to the pool, cleaned daily. Front desk staff are efficient/ helpful. All the servers are super nice and welcoming specifically Guadalupe and his wife were awesome, kept checking in on us, they are so nice and Antonio who worked at the pool so helpful and friendly demeanor. Thanks for a great stay!!!