El Dorado Royale by Karisma

Just got back from a 5 day trip at El Dorado Royale with the more inclusive package! I definitely enjoyed my time there and would recommend it to others. We did book through a travel agent to make the process of booking more easier on ourselves Plenty of pools throughout the resort to swim in or lounge by. Sometimes seating could be tough as it was first come first serve. People tend to leave their towels on their chairs when they’re finished with it so it made it hard to judge whether the seats were actually occupied or not. The beds by the pool you have to rent out in advance for an additional cost. We were able to get seats everyday probably based off luck but also saw others struggling to find a spot at times. Usually if you can’t find a spot by the pool there would be one open on the beach The beach was nice to lay out on. The chair situation is the same as the pool, first come first serve and you have to rent the beds out prior. However it was a little less crowded than the pool when we were there so easier to find seating. The beach itself to go in the ocean was not the best as it is a rocky area and lots of seaweed in the water (just a location issue). We chose to go to the Maroma Beach Club as well as snorkeling there which was included in the more inclusive package and worth it The food was good!! Plenty of options to choose from for what type of cuisine you want. Small portions but hey-you can order more than one thing. Breakfast and lunch you’re able to walk in anywhere without a reservation. If you want to go to a restaurant for dinner you just need to make a reservation through the app. I would recommend making a reservation for every night that your there on the first day you get there as spots can fill up fast. The only down side of dinner is that alcohol was not included and did cost extra. I’m not sure if this is just to have a faster turn over for seatings or what. Not a huge deal but kinda a bummer. The staff was so friendly and as helpful as they could be. My only con was they put us in one room number while it was listed differently in their computer system. Made the initial room service difficult as well as trying to check out. Nothing major but not as smooth as I would like. The rooms were fine. We stayed in the cheapest one as we knew we would not be spending much time in there. Nothing fancy but nothing to complain about. The room was cold and the blanket was thin but we were able to be sent extra blankets the next day when we asked My biggest con was that the app was not super user friendly and took some patience. It will work-just takes some time. But they should try to upgrade it in the future for a more user friendly interface. A second con was there was a screaming match outside of our room one night. My friend called security and it took them about half an hour to get there (yes the screaming was still happening when security arrived). Obviously loud guest aren’t a fault of the resort but I felt like 30 minutes was a-little too long for security to arrive to handle the situation A good tip is to book all the excursions you’re interested in on the day of your arrival as those spots can fill up fast too. Overall I had an excellent time and would not hesitate to go back.

My husband and I went here for our anniversary and it was horrible. I’d give it negative stars if I could and I currently am demanding a refund for how poorly it was. We have been in contact with the hotel and they are blaming us for our bad experience not themselves. We stayed there last week my husband and I for our anniversary. It was by far the worst experience ever. We booked through cheap Caribbean who had been in contacted with you and you have given them a poor excuse for a reason not to refund us. First we went there for our anniversary and leading up to the trip I was emailing the hotel about what we can be provided with for our occasion and it was stated since we didn’t book through El Dorado site directly they could not provide us with anything. When we got to the resort the front staff told us we needed to download an “app” and book our dinner reservations. When we tried to book there was nothing available. When there was something available it was at 9:45 at night and if we missed it we couldn’t walk into any other place for dinner. The concierge (hilgerbo) ( located at building 3) tried to make us dinner reservations and also saw that everything was booked or it was late times. I also told him my father is a member and the reason why we booked through another site was because it was cheaper. He went to his manager to ask if there was anything we could get for our anniversary or because we paid a cheaper price on a different site and his manager stated” no they didn’t book through us so we will not provide anything.” Every night we had to order room services with a limited menu. The tub did not work properly in the room and there was construction going on on the resort which was always loud and never seems to stop through the night. The entertainment staff never announced anything going on accept for volleyball. There was tyedye one day and when I went up to do it they said it started at 2pm and they only had 10 shirts. ( I was in the pool and did not know the time. It was 2:30 when I went up) There were several times we went to complain to the concierge but they were never at the desk. If they are supposed to work from 8-4 or 10-6 then they should be there besides their lunch breaks. But no one was there till 6 or 4. Everytime I went there no one was there. On our last night we tried to find a place to eat and no restaurant would accept us as a walk in. They stated they had to wait for their reservations to come first. Every single restaurant was empty! We finally went up to the front desk where we spoke to Yael who stated “ no one obviously explained how to use the app” he tried to say because it was only entered as “412” and not 0412. That’s why we could do anything. When we continued with our complaints all he said is” well you can go to generations to eat and we will look into everything else.” At least at generations the staff was polite and welcoming and we could eat breakfast at the palms. This is a poor way to treat people. Especially people with family members who have memberships. I will continue to reach out until a refund is issued . I went there to celebrate my one year wedding anniversary and was not treated as though it was a special occasion Do not go here or recommend. I will be constantly reach out to them regarding a refund as this is unacceptable.

Had a great honeymoon here. The food is amazing and they are accommodating for Gluten free individuals. Special thanks to Gustavo, Alex, Hoza, Dichu, and Josue! All of the staff is great too. They are very fun. It is a very relaxing place to go.

I came to this resort in 2011. I remarried and wanted to come back. Let’s start with they are remodeling the resort which is good. The bad thing is there was very poor food options. Room service was horrible and there was no buffet after 11 am and no dinner buffet. Food is nonexistent after 4. It’s impossible to get a reservation at a restaurant. So it’s a slow wait for a burger on room service. The breakfast buffet was poor. I was always hungry. They had a guy cooking burgers on a grill one day. Everyone at the resort said the same thing. Then the exotic travelers pitch was ridiculous. They wanted $70k to pay $300 more for a week than what I paid. It was crazy. I’ll never be back. The beaches are terrible. This was the worst all inclusive experience I ever had.

The worst beach ever. Rooms are old and dirty. If you don’t upgrade treatment is ridiculous. Food is meh but booking at a reasonable hour is impossible. Do yourself a favour and look elsewhere This place has been the worst experience in Mexico.