El Dorado Royale by Karisma

The worst beach ever. Rooms are old and dirty. If you don’t upgrade treatment is ridiculous. Food is meh but booking at a reasonable hour is impossible. Do yourself a favour and look elsewhere This place has been the worst experience in Mexico.

We've been to several resorts in Mexico, and this is one of our top two favourites. Great food and plenty of options for every meal. The grounds are immaculately groomed. The wait staff is joyful and courteous. We were in the non-updated section (4100 building) and our room felt and looked "tired." It needs some attention. The sofa nearly sinks to the floor when you sit in it! But the housekeeping staff is second to none and they go the extra mile to make your stay comfortable. There are plenty of places to lounge in the sun, party spots or quiet, whatever you want. Two things I would change tomorrow, if I could: (1) they really play a lot of attention to the "members" of their vacation club, so it leaves non-members, like us, feeling like second-class guests, and (2) there's so little information ... anywhere! The El Dorado app is a joke. It doesn't work most of the time. Making reservations on the app is an exercise in frustration. The restaurants don't have signs telling you what restaurant you're at. There's no "daily bulletin" or anything to tell you what's going on the next day. They could really use an upgrade in communication with guests.

Only if you are a Lomas member would you highly rate this resort.The 25 year old hotel,pools and facilities are showing their age.Our room 4318 was extremely dated had cracked sanitary ware,mould in the shower area and the whirlpool bath wasn’t fit for purpose.Faults reported but only the mould was treated.The maid service was missed twice. If you wish to read a true review ignore the American members reviews as it’s not in their interest to criticise the resort due to their investment. Hard sell on membership reminiscent of Tenerife timeshare in the 1980s. The only plus point was the staff. On checkout a trip and a restaurant visit had been charged to my room, totalling £500.00.It took me over an hour to prove I hadn’t been and incurred these chargeable items. Overall I wouldn’t recommend this resort until it has been refurbished.There are better value hotels out there there as this one is quite expensive.

This was our 5th time at El Dorado and it was as wonderful as always! We went with another couple who had never been there before and they absolultely loved it! They said the grounds were so beautiful and the food was amazing. They can't wait to go back! We are members and did notice a few things that had changed since the split from Karisma, but nothing major. Just a few room amentities seemed to be missing during this trip. We were a bit annoyed though, because we begged tooth and nail to get the couple we came with into the members only dinner and had to sit through a presentation in order to accomplish this, when we found out that a group of 12 with only one of them members was able to get their whole group invited with no problem. So this was annoying to us. I understand this is only for members, but then don't give one member preferential treatment over another member. Other than that, there were no issues. One thing I noticed this time and not in the past was the cold Eucalyptus scented towels at the Fitness Center. What a great way to end a hard work out! I hope that this extra perk continues! The food and entertainment was exceptional, as always! Our favorite restaruants are Kampai and the Casitas Italian restaruant. We went to the Belini bar several times during our stay and it is just amazing! Our friends got a day pass to the water park at Nickelodeon and they had a great time! Of course, the staff is what really makes this resort so special. We never encountered one employee who didn't have a smile on their face! I'd like to mention a few who really stood out to us during our trip this time. Angeles was our butler and she did such a great job! It was only her for 4 of the 5 days we were there and she still managed to go above and beyond to get us anything we needed, as well as our friends. She saw that we had rafts in our rooms and immediately came to find us to see if we needed them blown up! Little things like that really make the trip so much more special. Even though we did not have Elizabeth as our butler this time, she saw us by the pool and made a point of coming up to us to say hello! Now, that is exceptional service! Also the coincerges who serviced building 54 (one was Angie and I'm sorry, I can't remember the other girl's name) on the Royale side were so very helpful. They were able to help us out with any questions we had. Jovany at the Spot Pool Bar was also amazing! Always served great drinks with a smile! Luis and Adolf in the sales office were very knowedgeable and helped us understand how things have changed. We felt much better after having talked to them. These are only a few of the staff that stood out, but as I said earlier, they are all wonderful employees! This resort is so lucky to have them. As always, we had a wonderful time and we are hoping to be able to come back in July with our daughters and their boyfriends for another amzaing vacation!

The resort was beautiful! More palm trees than I’ve ever seen at any resort. Very large and spread out so you had so many places to walk and explore. If you don’t want to walk, there are golf carts every few minutes to take you wherever you want to go. Multiple restaurant and bar choices. The food was excellent at dinner. Fuentes dinner show is a must-do! Mariano at Cocotal was our absolute favorite waiter! He remembered us from day 1 and we specifically asked for him every morning for breakfast. We had a few issues with our room and had a hard time getting response by calling “0” as instructed. Once we talked to our concierge, everything was taken care of immediately. Minor negatives in an overall incredible experience. We will be back!