Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

The Staff is what makes Hilton Playa del Carmen special. When you go to a resort it's your well earn week of relaxation. Even tho it's work for the staff you hope they realize what it is for you. Well at the Hilton the staff does an exemplary job of helping you enjoy your stay. There was Samatha the manger who helped us with a small problem but went out of her way and found us the next morning to make sure we were happy. The pool concierge Yaz Avendano had a friendly greeting every morning while asking if there was anything we needed. Feliz Domingo (inside joke). Reyes and Mateo the pool bartenders made everyone smile while being incredibly busy handling all the different requests. We would eat our breakfast every morning at the Pelicanos. Julio Escorza, Antonio de Jesus Huitzil and Maximilliano Morales could put on a seminar on customer service. What sets a resort apart our the employees you inter act with and this group can't be beat. Whoever trains the staff should be proud of what they have accomplished. We really felt welcome. That being said the resort itself was immaculate. Try to get a room with at least a partial sea view by the pool. When you first arrive make dinner reservation for your stay if you want a particular time. Our favorite was Maria Petrona where we had the Pork Shank and Beef Ribs. Both were tender and full of flavor. Pelicanos is by the water with seafood and other selections that were all good. Kalamata is tucked away by the quiet pool and has good pizza and other Italian dishes that we enjoyed. Rincon Mexicanos for lunch was a nice place next to Pelicanos with a view of the water while eating tacos of your choice. Spice the buffet has a nice selection for breakfast with an omelet station and a lot of fresh cooked options for lunch. The pools are nice but get there early to get the chairs you want. The rule is you can't save you chairs but like all resorts everyone still does. When our trip was over we agreed we would come back. I guess that's the biggest compliment you can give.

This was our first trip to Mexico and our first all inclusive stay at a resort so I had limited expectations. We stayed 8 days, 7 nights, Saturday to Saturday. First, the staff doing the day-to-day work were fabulous. They always greeted us and helped us with joy and diligence to their job. They are what made the stay enjoyable. - - bring $1’s, $5’s and 10’s to tip. The food – most of the restaurants served good food. There were dishes that were not to our expectations, but I think that is normal to any place. We paid to eat at the Chef’s Plate one night. The service was grand. The food was mediocre at best. We had the steak and lobster – the steak was tough and the lobster dried out from what I guess was a heat lamp. It was not worth the price we paid. We did listen to the Playa Collection sales pitch. It was nearly 2.5 hours, not the 1.5 advertised. And yes, it was very high pressure to buy. The room was fine overall. The bed was the part that ruined the trip. It was broken down and worn out. We slept in holes. I complained after our first and second nights there and never received any feedback or action. Our backs hurt every morning after a restless night. On the last full day there, a rainy Friday we were in the open area when we were approached by a lady, I thought was part the management of the entertainment. She asked about our stay. We told her about the bed. I am happy to say that she got it replaced on our last night at the resort. We did take two excursions. They were both booked at the hotel and done through Cancun Adventures. They are both ok. Just be aware – what ever the advertised time is, add at least 2 hours to it. The time it takes on pickup and drop-off at several hotels adds to the overall time. Reviewing the comments many others have made it seems my comments are typical. It seems they have great staff doing great jobs. But management needs to engage with clients when there is a problem, even if they can not solve it. Ideally, they would find a solution, but most of us realize, due to the volume of people and limited options there is not always an answer.

Got back from a 6 night stay at Hilton. We had a decent time. The hotel is very boutique not a lot of things to do on the facilities themself. The room was very nice I would give it a 4.5/5 the tub was great add on we were partial ocean view the maids & mini bar was restocked daily. Food was really good the Taco bar was my favourite lunch spot and dinner had great restaurants. The beach was very rocky and smelly but I cant control that. They did clean up the seaweed daily but getting a beach chair was hard if you didn’t have the upgrade for the cabanas. Service on the beach was good there was someone coming every 20/30 mins. The hotel does have a lot of upsells which I did not like. It discouraged me to sit by the pool because you had to sit all the way in the back. Even when they came around to give shots by the pool they only had alcohol options which would cost $, not any included alcohol which really took away from the experience. The property really wants you to pay for upgrades and you can’t get away from it. Overall the food and facilities were nice id give it a 4/5.

Want a nice, relaxaing stay in a well maintained or even decent hotel? Then you should go somewhere else. We came here for a 4 night stay as a part of our honeymoon but decided to leave after 2 nights and paying extra for another hotel just to be able to get away from this. Overcrowded, like a mexican bullfight in the pool area with obnoxiously loud music, overfull restaurants and its so loud everywhere. We could not hear eachother during dinners due to the echoing of shouting in the restauarants and the acuostic. Imagine thinking you are going to a 5 star hotel with ”luxury all inclusive” and you end up at a coachella festival with cheap and bad food and drink options. I would pay not go here again.

Hi there, just got back from Hilton Playa Del Carmen February 15th, Piggybacking what most people have written the resort is beautiful with nice large rooms and in a great location to Fifth Ave. Friendly hard-working staff with better than average food for an all-inclusive. The beach is long but narrow and not very swimmable due to rocks, but actually that is somewhat of a positive because even though Mexican beaches are public Locals, Ex-Pat's and Condo renters don't set-up beach umbrellas or hang out in front of this resort, they head a little more north to the Grand Hyatt which has a swimmable beach. My biggest complaint with this resort and it's a big one is the not stop push to try and sell you something. Superbowl party $299 or $229 per couple rooftop full moon dinner $109 per person. Valentines' day, Chef's plate. Always trying to upcharge every single opportunity, they can. It never ended the whole week we were there. If we were having Breakfast at spice A guy Named Jose in a red shirt would come by our table be friendly get you a new napkin or silverware and then start in on promos for dinner or some other excursion to go on and then he would do the same thing at lunch. Even the Cabana staff would be trying to cross sell you something. The way we got them to stop would be to lie and tell them yeah, we already signed up for this or that just to get them to leave us alone and let us enjoy our vacation. Also, if you rent a cabana new rule change, you only get just the cabana not the chairs out in front of the cabana so be aware. And remember no saving chairs or using Bluetooth speakers even though we found out that still happens. Note if you do sign up for one of the specialty dinners be aware that what's on the menu when you sign up might not be the exact dinner you're going to get. We had that happen as well. Overall, I think we would return if the price was right. I wouldn't overpay for this property.