Hilton Playa Del Carmen, an All-Inclusive Adults-Only Resort

The resort was beautiful and well-maintained, with an effort to be ecologically minded. The staff were friendly and helpful in all areas, and appreciated our efforts to practice our Spanish with them. We loved how easy it was to exchange towels and to use all the restaurants. For the most part, the food was great and I really appreciated that each server asked if our group had food allergies. The inability to leave wet suits on the balcony was annoying as the room wasn't laid out for the 3 of us to dry them overnight, as was the lack of enforcement of chair reserving. I would have appreciated a greater spotlight on Mexican culture. We will likely not return because too many of the clientele we encountered pool-side were loud and at times obnoxious.

Very nice resort. Clean and well maintained facilities, excellent service, and great location right in between the beach and the 5th Ave strip. Comfortable rooms. The food is fairly good but not the absolute finest of all-inclusive I have visited; I would say it is a bit better than average, but not a “foodie” experience. Plenty of bars and good bar staff; decent drinks. Premium tequila and premium wines are available for a fee. There’s also one for-a-fee restaurant which is quite good. The entertainment staff are energetic. Sometimes all the poolside activities and games can be a bit much, but there’s a separate, smaller “quiet pool” where you can escape the noise. They have a “no using beach towels to reserve lounge chairs” policy, which all guests need to sign-off on at check in, but even with that, there’s a fair amount of selfish behaviour and non-compliance. There are also cabana beds for rent (expensive).

Hotel, property, employees were all great. Would go again except for the shower temperature. For some reason, it did not matter what time of day we took a shower it was cold! Weird thing was the faucet at the sink had hot water but not the shower. Was there for five days and had one slightly warm shower the rest were cold.

Hilton Playa del Carmen is a beautiful property that Hilton purchased from its original creator. The property was designed to provide the best relaxing and fun experience, but it has gone downhill since Hilton took over. While the staff continues to be friendly and do the best they can to make the stay pleasant, the food choices at restaurants have diminished, and the quality of the drinks is lacking unless one is prepared to pay extra for a good drink. Last, make sure to have all of the arrangements if you book a shuttle service and have direct communication with the company. Our shuttle showed up at the hotel and they knew who the guests were but did not bother to call our room to let us know. The shuttle service left and we had to pay for another ride to the airport. We are very sad to experience the decay of what used to be one of the best hotels in Playa del Carmen.

Wonderful food and service. Reynaldo San Martin provided service pool side for our 5 day trip. Excellent service for both food and drink. Nice break from the Michigan cold. All the restaurants are good but we especially like Asiana. We’ve booked our trip for next January!