Hotel Xcaret Mexico

Family vacation, celebrating our son high school graduation and my wife 25th job anniversary. We had a couple of “opportunities “, I don’t like to say issues, our butlers help us and find a solution for those opportunities. I want to mention them by name Alejandro Barrera, Katia “Karina” Silva and Alejandro Alvarez went above and beyond to make sure we had a good time and we were comfortable during our stay. The Hotel keeps growing and I’ll say you need more than 3 days in order to discover all the property and their amenities.

Hotel is nice and a lot of amenities to all their parks. The concierge can be a bit adamant about the hotel opportunities. Be careful with the service you receive once you deny the 90mins presentation. Overall hotel staff is friendly and helpful. Make sure you follow up with concierge when making reservations. They not really great at following with you

It’s a great hotel when you have plans to visit the parks. Food and drinks are great. Human treatment is very polite. Views, shows, and Mexican culture on display is awesome. Most activities in parks are not suitable for kids under 1.10 meters and pregnant women. (That’s what they tell you. Because even if your are taller that 1.10 meters, you will be denied the activity because they measurement rods are not equal.) My recommendation is, be aware that little kids, pregnant women and elderly won’t make the most out of what you are paying. Many places have wet floors with some anti-slip strips or caution cones. Yet, floors at Teatro del Rio, are super slippery, so much so that an elderly couple and a child fell, and there were no apologies. Someone should keep the elderly in mind. Try to keep record of every chat, change or cancellation so you don’t be charged extra. El Pulpo is the only slide for little kids. It has like 5 slides, yet only one is on service. Pools are closed at 8pm. It would be great to have a time to relax at night, too. In my visit, there may not be lots of options for little kids. Maybe, not the best hotel option for little kids.

Really special experience, outstanding in absolutely every aspect, from the design of the hotel to food and service.. After Xcaret everything else you will see and taste is gonna seem average… I have been to all 3 hotels (Casa de la playa, Xcaret Arte and Xcaret Mexico) and all of them are special

Beautiful hotel. Great experience. Food variety was amazing. Various restaurants, many options. So many amenities. Sebastian at wet bar treated us like royalty. Victoria was also extremely nice and pleasant. Will definitely come again!