Iberostar Grand Paraiso

Back up to 5 stars, largely based in what I’ve heard about changes coming. The big reason for reducing to 4 stars last September was the management decision to stop taking dinner reservations at the a la carte restaurants and the resulting issues. We were able to overcome those issues this trip and we understand reservations will be reinstated in the near future. With that out of the way, our tenth stay (19 weeks total now) at this resort was, as usual, fantastic. The staff is always what makes our experience so great, Daniel and Dario at the lobby bar, Luilly at the Rhapsody bar, Jonatan at the pool bar are all great at what they do. Same goes for Mirna at the pool and all the servers who work so hard in the pool area and the restaurants, such as Luz and Leticia as well as all the Star friends , especially Axel and Carlos. A new (to us) staff member who made this vacation outstanding was Yaksa, our concierge who helped us and our friends tremendously in navigating the restaurant situation. Now that management has apparently recognized the error of its ways, the restaurant stress should be lessened in the future. You can tell how great this place is by the number of regulars or repeat visitors it attracts. We always look forward to meeting up with other couples that we’ve met here over the years and when combined with the staff that has become our Mexican family we feel like we’re coming home every time we arrive.

We had a fantastic time at Bella Vista at Joia. The food was soooo good of all our visits and Hector made my friends birthday days to remember! We celebrated her birthday every day and Hector was so friendly. The facility was clean and the variety of food options had something for us all.

There are so many reviews of this wonderful resort so it is daunting to think that I can add anything new or different. That being said, everything about this resort is first rate and extraordinary. The food is amazing, the grounds pristine, the rooms roomy and as well equipped and the staff to a person as kind and as helpful as you could ever imagine. This is very clearly a VERY well managed resort.

WOW this resort was top notch. We had a 12-hour delay at Pearson Airport and arrived in the wee hours of the night. Our friends got rooms all together, but we were put in another area. Anthony the night manager came to our room directly when we asked to be moved. He asked if we could stay in the room for the night and would look at moving us in the morning. I liked that he actually came to our room to talk to us. In the morning, we realized the room was in a perfect location for us. (Room 7212). It was right across from the spa that held yoga and the gym, plus around the corner from the buffet and the party pool. We decided to stay. Our friend told the concierge desk, but they actually came to look for me to verify (that was Fatima who was exceptional all week). What amazing customer service. The party pool swim up pool bartenders Jonathan and Miguel were absolutely amazing. New what you wanted before you ordered it again. Top notch drinks drank grey goose vodka from the swim up pool bar and drinks were generous. Elizabeth and Eliseo by the pool (towels) were so friendly. I asked for a chair as I can't sit on the loungers due to my back and Elizabeth found me one. The next day the chair was waiting for me along with a towel. She provided amazing customer service. We met Daniel Tabla the head butler. Wow talk about next level customer service, again I can't begin to explain how much the customer service excelled. Monserrat at the star cafe, always made my tea with Carolina's. Friendly smile, great way to start the day! Jorge was another supervisor we met who provided amazing customer service. Avoid the timeshare presentation, it took longer than the 90 minutes and really wasn't worth the golf and spa certificates we received. Food was exceptional, however sometimes a bit slow but not enough to bother any of us. We went to the Mexican restaurant one night. Our friend could not eat onions or garlic and without asking the staff made him a separate guacamole dish. The only negative thing I can say is the service at Haiku Japanese restaurant. The restaurant was not busy, yet we waited hours after we ordered to the point one couple got up and left. The presentation at the teriyaki restaurant was not that great either. The spa at the resort has a Health Bar, and an open roof. If it rains the open roof closes. Being at the Joia you can also use the other resorts however they can't use the Joia. One of the resorts had a lazy river! This was one of the better resorts I've been to in a long time especially after Covid. You will not be disappointed.

Worst hotel I have ever stayed at. Do NOT STAY HERE. My wife and I completely regret staying here. Worst experience ever on a vacaction. The food is bad, service is bad, staff is rude. Ultimately, would NEVER EVER EVER stay here again. 0/5 stars. This place ruined my vacation.