Secrets Maroma Beach Riviera Cancun

You would have to devote a lot of energy to finding any significant downsides to this resort. An excellent experience overall. The variety and quality of the food and drinks were outstanding, with something sure to please everyone. The entertainment options were also varied and interesting and the professionalism of the performers was appreciated. Two particular favorite events were the fire show and a behind the scenes tour of the restaurants. The staff members were uniformly helpful and attentive and the beach was clean and not overcrowded, although there could have been more lounge chairs available because they were generally all occupied by 9am. We have been to multiple other all inclusive resorts in the Cancun area and this one beats out the others, even another Secrets property, and we look forward to visiting again in the near future.

Nice resort, clean, well manicured and maintained. Very friendly staff and customer service is a stand out. My gripe would be that the quality of the food is definitely below level of expectation and price paid. The alcoholic drinks were watered down and not very good at all. Bottom shelf/poor quality alcohol was used. Would not come again for these reasons. Been at multiple other resorts in the area which had much better food and drinks for less money.

We had an ocean front unit in the preferred club, which was terrific. One of the benefits is to have the concierge in the building, in our case Emmanuel, who was absolutely unbelievably helpful and friendly and always there for anything we needed from booking spa appointments to sprinkling rose petals on the bed or even one night on the spa tub that was set ready for us with a bottle of bubbly.. This was our second time at this resort and we will go back. The entertainment and overall management has stepped up from when we were there two years ago, the food in the buffets is varied and pretty good but the specialized restaurants, especially Portofino and Bordeaux (Our waiters Sebastien on one night and Domingo on the second were out of this world in terms of service and friendliness), are the place to go to get really excellent food. We highly recommend walking either way on the beach where you can get to some very private areas and can have almost the whole beach to yourself.

Staff and room accommodations are very nice. But the Hyatt Maroma Beach is very overpriced for its quality of offerings. Poor selection and quality of drinks. Having stayed there, the value of the stay is around $400-$450/night, well below the price charged for the lowest quality room.

Amazing staff, amenities, everything was perfect. Would recommend to any couples looking for a relaxing trip without much planning. We loved the private beach cabana and concierge! The food and drinks were incredible as well. Could not recommend more.