Secrets Moxche Playa Del Carmen

We went to Moxche with 8 couples celebrating a 40th birthday. The resort has a great look and feel. We really enjoyed the coffe/gelato shop that is open 24 hours a day and the dance club is high quality. The Entertainment Staff was excellent - they were always around interacting with the guests and creating fun moments. Uziel checked-in with our group everyday and answered any questions we had. The whole team we got to know (Victor, Sergio, Mike, Christiano, etc) when we played volleyball, ping pong, and golf. Highly recommend.

We had such a wonderful time at secrets Moxche. Sergio on the entertainment team was the best. He made everyday lots of fun, always something to do Also Jose Miguel and Uziel. Fanny at the pool was a wonderful waitress so always was on top of filling our drinks and knew what we wanted before we even asked. Sergio really became family.

If you’re considering Secrets Moxché Playa del Carmen, let me stop you right here. What they present as a “quick 90-minute” lunch, tour, and presentation in exchange for a gift certificate is nothing more than a cleverly disguised timeshare pitch. You know how I figured it out? Because right off the bat, they assured us: “This is not a timeshare.” That’s the classic red flag—when someone goes out of their way to tell you it isn’t. Spoiler: it absolutely is. The promised 90 minutes turned into an exhausting, pressure-filled ordeal lasting over 5 hours. After declining their ridiculously overpriced vacation package, the real nightmare started. First, they try to guilt you, blaming you for the delay. Then, they bring in the “supervisor” with a “special discount.” When that fails, enter the “manager” with an even better deal. This cycle repeats multiple times, dragging out the process far beyond what you were told. By the time you finally check out, you’re drained and left wondering why you wasted hours of your precious vacation. The gift certificate? Not even remotely worth the hassle. If I could plan my trip again, I’d avoid this place like the plague. Secrets Moxché isn’t about luxury; it’s about high-pressure sales tactics cloaked in false promises. Not recommended! Save your time, money, and sanity—stay far away.

We checked in around 6 pm, after a long day of travel, and were grateful for the upgrade to an ocean view suite from the junior suite—we have globalist status. However, our experience quickly took a turn. After check-in, we were convinced by a VIP service staff member to attend a 90-minute breakfast presentation the next morning. Unfortunately, this delayed us getting to our room until 7:30pm, where we were disappointed to find that our room (#2733) overlooked a construction site. To make matters worse, we had trouble finding a dinner table at any of the restaurants due to long wait times—try to get to the restaurant early to avoid the wait. When we finally made it back to our room, we were shocked to find a large wine stain on the couch, stained towels, and a dirty robe. The lack of cleanliness was concerning, and we requested a room change the next day. Unfortunately, the new room wasn't ready until after 6 pm, and we found more issues, such as a broken mirror and damaged bathroom tiles. We didn’t want to make a fuss over these smaller problems, but the accumulation of these issues made our stay feel like a regretful decision. Additionally, the presentation, which was supposed to last 90 minutes, ended up being an overwhelming five-hour experience — and they would not allow us to have lunch in the meantime and we were unable to focus and make right minded decisions (presentation lasted from 10am-3:30pm). The high pressure sales was not welcome. Recommend avoiding the presentation — period. We also encountered difficulties in receiving the promised incentives (which had unexpected restrictions) and were only able to use some of them on the last day of our stay. Overall, the presentation process took up almost the entirety of our first two and a half days and proved entirely too stressful, which we feel was a significant mistake. On a positive note, the staff were consistently friendly and polite, which was the best part of our experience. Unfortunately, the many issues with the room, cleanliness, and the presentation overshadowed the overall stay.

Beautiful facilities and pools, but if you’re looking for a nice beach this is not the place. Rooms are spacious but smell like mildew from the humidity. Food was delicious, but wait times for a table were an hour at every restaurant every night. Be prepared to be endlessly harassed, followed, and pestered by the flock of staff trying to trap you into a Vacation Club “info session” that takes hours. They refuse to accept no for an answer and follow you around every time you’re in the lobby for your entire vacation. Not a good resort for those with mobility challenges — uneven rocky paths, no railings anywhere, dim or minimal lighting. One evening it rained and people were slipping and falling everywhere in their nice clothes. We had a nice time and had good food, but for how much this resort costs, it was not worth it.