Valentin Imperial Maya

The people and outstanding service, the food was excellent, the pool and the beach very accessible. The imperial band was awesome and we enjoyed the entertainment. We celebrated our 50th anniversary with the romantic dinner on the beach. Weather was very comfortable and French restaurant and the Hacienda outside was terrific.The best resort that we have ever been to and the aroma was very refreshing. We will be back one day!! Oscar, Alan, to many to remember and Dora personality was Lovely.

From the time we checked in until the day we left, everything was perfect. The food, staff & hotel grounds are incredible. The New Year's Eve dinner was delicious as well as the Chef's Table experience. I accidentally dropped my rings in the sink and the maintenence crew was quick to respond. The gentleman handled the situation with a smile and didn't act inconvenienced at all. They even called to make sure everything was okay. We will be back as long as we can get a reservation. Lots of people frequent this resort, so book early in advance. One of the best resorts in Mexico!!

Unbelievably sad Came for new year, what a disappointment Lots of money and poorly looked after No night table Next day all meats were dry Crab legs dry The chef can go back to school and learn quality Service is slow Clothing my wife elegantly dressed and showed a bit of cleavage and asked to change No class in this place Had to ask to get fridge stocked many times No night food for those that want a bite after hours Wait 1 hour for room service screw the management All 16 of us will never show up again All of us business people will never go again There loss! Room 2211

We just got home from an amazing 10 night stay! We stayed 12/23-1/2 enjoying Christmas, a birthday, and NYE at the resort. The weather was beautiful, minus a couple rainy days after Christmas but it was still warm and pleasant. The grounds as always are beautiful as ever, and they’re currently working on building three new beachfront buildings on the north side of the main pool! I will say that our arrival in CUN was definitely the busiest I have seen the baggage claim and customs area in a long time. It took us almost two hours from the time we landed to get in our transfer to the resort. When we were heading home, the lines at TSA were insane. I wasn’t too upset though because I really don’t like the CUN airport- it’s so hectic and nothing to do except spend money so standing in line waiting was a decent way to kill time. The resort will try to make you leave FOUR hours before your flight time- this is totally unnecessary. Check on your phone the day before for the travel time from the resort to the airport (google maps) and then go to the concierge and request a waiver to change your departure time. Even standing in line at TSA for 30-50mins, we had plenty of time leaving 2.5 hours before our flight time. Upon arrival we were immediately escorted to the Prive Lounge for check in. We didn’t need the whole intro of the resort as we had been here just a few months ago in May, so we set up our dinner reservations for that night and were off to our room! We tried every restaurant during our stay, except for the extra charge experiences. Every meal was delicious and presented beautifully. For NYE, they had a special arrangement where they had guests book a specific time slot for dinner and they had a preset six course menu for everyone. I’m sure if you had allergies or diet restrictions, that had different options, but it was pretty good! We chose to dine at the French restaurant for NYE since it was the most formal. It was set up really well and the flow of the food was consistent and timely. It seemed a little hectic for the staff but they did a great job! For NY day, the had a beautiful lunch buffet spread of fresh, chilled seafood (whole lobsters, oysters, clams, shrimp, etc), giant carving stations, amazing salads and over the top desserts! It was so beautiful and everything was really good! We didn’t plan on going to the buffet that day, but stopped by after my massage and were pleasantly surprised!! Our favorite restaurant is Ginger- we LOVE all their options, for sushi, hibachi (Jose was our chef for my birthday and was great!!) and regular table menu. Gabriella was our server each time and she was always the best! I wanted to eat here on our last night but it was closed sadly! We ordered room service a few times and everything was brought quickly and hot- I wish they had more breakfast options for room service! We went to La Hacienda twice during our stay and I cannot get enough of their spicy salsa flight- you must request it!! All of their menu options are amazing and definitely try something new! The pozole was sooooo good and the grilled octopus is MASSIVE. The coffee shop is a great addition to the resort. If you need a little afternoon pick up, a quick bite or some delicious ice cream, they are open almost all day! The vanilla ice cream is the best I’ve ever had!! Don Miguel’s was our favorite for a before or after dinner drink. Suemy was our server multiple times and she was always fun and quick! The chocolate martini with dry ice is my favorite and it’s strong, so be careful! I had two massages during our stay to use our spa credit, and Raquel is by far the best masseuse they have on staff! I’ve had a massage from her on previous trips and she is amazing!! The beach is beautiful as ever- the swim area is a little rocky at the entrance due to the recent hurricanes but my husband enjoyed fishing each morning! The main pool is always a fun spot, but the other guests are really inconsiderate by leaving items on pool chairs and then disappearing for most of the day. We counted maybe 10 people in or at one end of the pool and all 60 chairs were “claimed” with towels or personal belongings. It was really disappointing since the only time we could sit by the pool was when we booked a pool cabana the day before. We did learn that the silver pool had a lot of open chairs and you could swim there or the main pool, so remember that as an option! This was our 8th or 9th trip to VIRM and it certainly won’t be our last!! I really cannot understand any negative reviews for this resort because everything is so wonderful, beautiful and it’s just a peaceful experience! Thank you for a great holiday vacation VIRM team!

We truly enjoyed our stay at the Valentin! From start to finish everything was easy, and exceeded our expectations. I can't say enough about how good the staff is, they are so friendly and extremely helpful. The food and drinks were great! The level of hospitality was definitely very high. We booked a Golden swim up room, and although it is not a private swim up like in other hotels we've stayed at, the golden pool area is lovely and quiet so it almost feels private. I really enjoyed never having to worry about getting a spot at the pool because we always had one with our own personal loungers. The service poolside (and at your swim up room) is also excellent, they'll bring you whatever food or drink you may want from the menu. The property is large, but it's well designed so that you feel immersed in the jungle instead of in a big hotel complex. We were in building 6 and it felt close enough to the beach, main pool, restaurants etc. The food at the restaurants was by far the best I've had at an all inclusive, and it had the service to match. You don't need to make reservations, but we rarely had to wait, even if we did it was less than 30 mins and we would go to the cocktail bar or cafe. Speaking of, the cafe is so good! I loved trying all the different coffees in the morning or a nice decaf latte after dinner. Definitely don't miss the churro cart! We had read a lot in the reviews about the beach not being great, but we loved it. Water shoes do make life easier to get in and out, but you can do just fine without. There were also so many shells and tidepools to explore! The water can be a bit rough, but definitely swimable and we went in the ocean most days during our stay (aside from a few red flag days). This resort has what you need for whatever type of day you want to have, tons of music and activity in the main pool, or a quiet book in the shade at the golden pool. The hotel website made it easy to find activities, menus, maps etc. We would 1000% reccomend and return to this resort!