Finest Playa Mujeres

We booked a package (flight + hotel) through Vacations By Excellence which, as far as I can tell, is the travel agent arm of the Excellence Collection. Our flight (and all flights for a number of days subsequently) were cancelled due to a hurricane. The travel agent team insisted we had to speak to the hotel directly to get them to consider a rescheduling of our trip. I attempted to do that multiple times and was repeatedly ignored. To be fair to the hotel, their cancellation policies did not have any allowances for natural disasters/hurricanes etc. I just thought they MIGHT be willing to at least talk to me, which they were not. For anyone reading this I strongly recommend against booking through their travel agent arm. It might it significantly more difficult to get the hotel to engage with me, despite the fact that it's obviously one parent company that owns both entities.

Upon arrival at the resort you are treated like royalty. Escorted in and given a flute of champagne as you wait a few minutes before being escorted to the excellence club check in desk. Rooms are spacious and have everything you might want or need. While at the beach you are offered water or anything else you might want to drink or eat from the beach restaurant. Restaurants offered high quality foods to meet everyone’s taste requirements. All the employees were friendly and offering to assist in whatever you might want.

Zuri in the spa was amazing! Jose & Carlos on the Excellence side provided top notch service. Tanis handled our luggage was very, sweet, professional and extremely helpful! Sundamonus was also amazing! Thank you The Hansens, visited 10/21 thru 10/29.

Second trip at Finest Playa Mujeres, I say WOW!! I have a really great trip for 9 days november 3rd until november 12th at Finest Playa Mujeres. All things, meals, activities, staff will be excellent during my stay. I juste said, I want to return soon, it was perfect. Thanks so much and hope see you soon ;-)

I had the best time at Finest Playa Mujeres! I went for my friend's wedding and I must say... I AM DEFINITELY COMING BACK! I told my family they have to come here! This was my first time going to Mexico and I am glad I went to Cancun first! I want to take this opportunity to recognize a couple of individuals that made this vacation memorable: Alan - he took our suitcases and told us about things we could do on the resort. He was so polite and patient with us. Thank you so much! I can't wait to come back! Muchas Gracias senor! May God bless you and your family abundantly! Itze - the wedding coordinator for my friend's wedding...omggg You were amazing, prepared, so organized, calm and collected! I loved it! It was soo nice to work with you. I respect you and how you handled everything! If I do my wedding there, I definitely want you to be in charge! Olga - Thank you so much for your support and directing me to Itze to ensure things were taken care of for the wedding! Gabriela - Muchas muchas gracias seniorita! My body was so tense and you took out all the knots and pains that were building up in my body with my Swedish massage. Juan - Thank you for making me the most amazing Capecino! You were so inviting and patient! Muchas Gracias! Frank (and I think it was Kevin)!!!! - Thank you so much for assisting me with a late checkout! My roommate and I absorbed the last of the pool and beach before changing and prepping to go home. The room service was amazing as well. They have a cubby where once you’re done with your food and eating you would place it there and they would take it up without disturbing you. Always on it! Erik! - Muchas Gracias!!!! Alberto! - Muchas Gracias!!!! David - Muchas Gracias!!!! I can't wait to go back!!! Hasta Luego!