Secrets Playa Mujeres Golf & Spa Resort

Without doubt the resort is in need of a few upgrades only based on age but the overall appearance and cleanliness of the resort is great as expected. The pool is nice with lots of seating all around as long as you are up early to reserve a chair. Service around the pool is also great for both drinks and food service. The beach is amazing in this area which is why we continue to go back. One issue is the lack of beach chairs for the Secrets side of the resort so be prepared to get up early. The food was 10/10 for every restaurant so no issues there and you will not go hungry. Overall we had a very good experience at this resort and would recommend to anyone looking for a quiet vacation. If you are looking for a fun pool side entertainment or evening you likely will find this a little too relaxed. Our only negative would be the sharing of the resort facilities with the Dreams guests next door. It makes it difficult to get in to some of restaurants or even pool/beach chairs. We didn't realize that Dreams guests could use the facilities at Secrets and because Secrets is a smaller resort it can become quite crowded very quickly.

My fiancé and I had a great experience visiting this resort. Loved their pools and beach. The food was excellent for an all inclusive. Our room was very nice, spacious and clean with a nice jacuzzi we enjoyed. The staff was very friendly and attentive. You have the ability to visit the resort Dreams next door, all inclusive as well. Dinner at some of the restaurants there were just as good. Water slide was fun. We would certainly go back or try visiting other Secrets resort.

Nous aimons beaucoup notre expérience au Secrets. Le personnel est vraiment exceptionnel. Merci à Mémo, Jazmin et Raphaël! La nourriture est excellente. La plage….Wow!!! Notre chambre est très propre et très bien entretenue. Le seul bémol, c’est M. Jerry qui nous a offert d’aller visiter les Secrets Playa Blanca. Il nous a dit qu’on pouvait y aller pour déjeuner et/ou visiter. Ne vous faites pas avoir….ils t’amènent déjeuner mais avec une présentation qui est interminable. Pourtant, nous avions valider qu’il n’y aurait pas de vente, ni de présentation…..il nous a menti. Mon époux et nos amis, se sont rendus sur place et n’ont même pas pu visiter car ils ne mangeaient pas!!! C’est une vraie arnaque!!! De plus, a notre arrivée, ils nous donnent des crédits 200$ us mais séparés en plusieurs tranches 40$,20$, et. Un seul coupon applicable par traitement et ils ont boosté les prix. Ex: 245$ us pour un facial mais que je ne peux pas appliquer tout le 200$ de crédits complet. Je pouvais appliquer seulement un coupon de 40$ et moins par traitemen. Lorsque j’ai refusé, ils m’ont offert le facial à 125$…. Je suis déçue. Je dois avouer que les crédits du Sandals et du Grand Moon Palace sont de vrais crédits que tu peux choisir des appliquer comme tu le désires et nous pouvions même les appliquer dans les boutiques du resort! On époux et moi avons même eu la chance d’utiliser tous nos crédits pour une journée complète en soins au spa. C’est sur la coche! Réf, est-ce que nous reviendrons dans un Secrets….je ne sais pas car cette expérience de visite et de crédits m’a laissé sur mon appétit!

*Very poor. My pregnant wife and I were treated like second-class guests. Staff called us the wrong name all week, denied service, and ignored us while helping others. The front desk gave no support, and the bellhop made us carry our own bags, nearly missing our shuttle.**

Had a great experience! We went right before they are closing to renovate. You would never know they were about to close by the attentiveness of the staff. They were first rate! The food was excellent for an all inclusive. Loved their beach and pools. I am excited to go back after their renovations.