Dreams Aventuras Riviera Maya

Just returned from our honeymoon. The hotel was simply beautiful. Staff couldn’t do enough for you. They were amazing. The hotel was clean and staff were invested in ensuring everyone was looked after. They were clearly assigned their jobs and knew exactly what was expected of them. If you were a cleaner, you cleaned and you did it to the max. We had a swim up room and the pool guy was excellent in keeping it clean for us. Chatting as he went giving us tips on where to go and what to eat and drink. A couple of things not so good which is why I’ve not given a 5/5…… restaurants tended to alternate in being closed, not sure if this was due to the hotel not being at full capacity or if it’s the norm. It meant some nights there was limited choice where to eat and it would have been better if they had closed just one per night and not more than this. That said the food standard was excellent in all of them with the sushi and the Italian being our favourite. Entertainment in the evening wasn’t great either. The Divas were fab as was the light show that replaced the fire show and the circus show and the karoake however they weren’t long enough and by 9pm you were kicking around the hotel with nothing really to do. We took a few walks to the marina close by which had bars and souvenir shops and dolphins (!) but after doing this twice it was a bit boring and you needed an hour taxi drive to get to the main cities. If you’ve got kids or happy to be sat in a bar every night then this is ideal place but if you want to party or see lots of different things then not so good. We were happy but did get a bit of cabin fever by the end. Though there are trips out available and we did do this but only once. We went to coco bongo which was amazing. The only other thing is the seaweed. It’s a natural thing and can’t be helped and people worked tirelessly 24/7 to keep the impact minimal but it meant the sea wasn’t accessible. It wasn’t a huge problem for us but would've been lovely to have had those clear sea white sand experiences you see and if you want that you need to avoid certain months. The smell was also unpleasant at times. All that said though the hotel staff, facilities, food, cleanliness and rooms far outweighed the not so good bit and I would recommend this place if you wanted a slightly quieter holiday with excellent facilities and food. Room service was excellent, the food quality was amazing and it was all part of the package, so no additional charge!! I would fully recommend a swim up room if you can get it. Having that, particularly with the seaweed limiting the sea access made it for us. We would return but maybe a different time of year and go armed with plans for more trips out.

William was absolutely amazing this experience I would recommended 1000 times to anyone!!

Fabulous vacation. The staff are amazing and very attentive! Ron’s were awesome. Seaweed was bad but they were working on cleaning it out. Very rocky shore but the starch off beach they have in the cove was nice but still had a ton of seaweed. Plenty of alternatives but June is not the time to go if you are looking for the crystal blue water. Preferred club and swim out pool were worth the extra money for adults. Food was inconsistent and lacked variety but tasty. Lot of great excursions. Safe location. Get a golf cart to get around the town.

It was a great experience at Dreams resort spa.

Lucia was amazing 👏 🤩 😍. She was very professional, lovely lady. I would definitely request her. My husband and I were very pleased with our service.