Dreams Aventuras Riviera Maya

Bad service. Since we arrived early, our luggage was left in the entrance instead of taking to an appropriate area while the room was getting ready. The food is not good, there’s an immense line for the desk, you wait forever for anything you need, cleanliness is not good.

This location is a great spot for families and wedding parties with families. The location is quieter then Cancun area which some may want. Here, I found the hotel and rooms to be very clean. The all inclusive restaurants had great portions and variety. Staff was very welcoming always. They will do their best to fulfill requests. When booking - try to book preferred club. The extra upgrade is worth the price here. Bring small currency for tipping. You will find it helps motivate the staff a little more. The activities, pool, beach areas are good. Seaweed is not so bad but boots help with the rocks. Location is smaller then it’s sister site secrets, but yoy can walk comfortably everywhere on location. I thought the price per day for the different rooms was good. The Hyatt direct website or app shows running discounts and booking in advanced gives better pricing

Resort was fantastic for the beach wedding we were there for. Staff very attentive to our needs and concerns. Only issue is the barracuda bar near the beach was only open one evening during our stay. We were disappointed that we couldn’t be near the beach at night. No adult entertainment at the cove in the evening.

We had a fabulous family vacation! Great resort for kids. Staff is very friendly and helpful. Our nine-year-old son had the time of his life! If you enjoy staying wet when you’re hot, and if you can, spend the extra money on a swim-up room. Guadalupe at the spa was fantastic! You’ll need bug spray:)

We stayed here beginning of October and were left very underwhelmed/disappointed with the resort. We almost left the resort 2 days earlier to move to a different area. Dreams is marketed towards couples & families, but we felt the whole stay it was WAY more of a family resort. We enjoy quieter resorts with people around our age (late 20s-early 30s) and this was not the case. We upgraded to preferred and felt like it was pointless. They put us on the family side by the kids pool, and the preferred pool itself isn’t even adults only. There were 0 adults only sections in the resort. The resort is also EXTREMELY pushy for any type of sale/upgrade. We had to avoid eye contact with lobby staff to avoid getting trapped in another sales pitch. Cons - The resort is super dated - Food genuinely sucks (every restaurant and buffet was basic and bland) - Room service ends at 10:30 PM - No 24/7 food options (even if the coco cafe is advertised as 24/7) - Restaurant schedule is super confusing - Service is hit or miss depending on the day (one day we were at preferred pool, no one came up to us even if there was 4 staff just standing at the bar) - Pools are not clean - Beach area is unswimmable - Try to upsell you on EVERYTHING any chance they get (spa, timeshare) - NO Adults only sections Pros: - in Puerto Aventuras gated community, safe to walk and rent a golf cart around. - App was ok to use All in all we wouldn’t stay here again. It’s an OK option for families looking for a budget stay, but this is definitely not a 5 star resort. This stay also let us know to stay away from Hyatt/Secrets/Dreams locations. Super disappointing but lesson learnt. Felt like we spent half the time dodging all the upsells, and the other half leaving the resort to get decent food.