Dreams Aventuras Riviera Maya

Our stay at this property was a disappointment on nearly every level. The biggest issue was that there is essentially no usable beach and no direct ocean access. Unless you pay extra for the Preferred Club, there is only one main pool. Unfortunately, it was exceptionally dirty during our stay—there was hair in the water, an oily film on the surface, and even trash floating around. Because the pool is so shallow, the water was very warm and not refreshing. There was also very little space to lounge in the sun, and the resort allows floats and pool toys, so it was difficult to relax without constantly being splashed or hit by balls. I understand this is a family-friendly resort, but it would have been nice to have a designated quiet area for adults. While you can find unobstructed sun on the beach, the shoreline was covered in sargassum, and the sand itself was very rocky, making it far from the relaxing beach experience we expected. The food was decent, but the service was excellent. Every staff member we interacted with worked incredibly hard and was genuinely kind and helpful. However, the resort appeared to be understaffed, which resulted in long wait times throughout our stay. This is clearly a management issue and not a reflection of the employees, who did the best they could. Another inconvenience is that the restaurants do not accept reservations. During dinner hours, you're required to wait for a table, so be prepared to plan your evenings around potentially long waits. If you do not plan accordingly, you will also miss eating/drinking at certain restaurants or bars, as they are only open per the provided schedule. We missed 3 of the 5 restaurants due to the combination of schedule, illness, and choosing dining over scheduled activities because of overlap. Again, reservations would greatly help this issue. The most disappointing part of our trip was that we both suffered food poisoning while on the property. Our stay was only three days, and we spent two of those days confined to our room, violently ill. We reported what happened, but no one seemed interested in addressing the situation or investigating the possible cause. If you are not staying in the Preferred Club, be aware that your beverage options are very limited. Most liquor available is off-brand, and the only beer offered is warm draft beer. Canned beer and premium or name-brand spirits are reserved for Preferred Club guests. On a positive note, our room was very clean, housekeeping was excellent, and everything was exactly as expected in that regard. Room service was fast, but they provided substitutions for our order, and just sent them versus contacting us, and it was too late to rectify, as they were closed once the food arrived. The highlight of our trip was unquestionably the spa. Brenda and Lucia gave my husband and me incredible tension-relief massages. We were celebrating our wedding anniversary, and they made the experience extra special by surprising us with chocolate-covered strawberries and champagne in a private room after our treatments. The spa facilities were outstanding, with beautiful shower rooms, robes, high-quality bath products, and every amenity needed to relax and refresh afterward. It was a truly luxurious experience and the one aspect of the resort that exceeded our expectations. I would absolutely return for the spa without hesitation. Overall, we genuinely regret booking this trip. It was an expensive vacation that fell far short of the quality and experience we expected, making it feel like a complete waste. We chose this resort based on our wonderful honeymoon experience several years ago, but this visit was nothing like that. Unfortunately, we left feeling disappointed and wishing we had spent our time and money elsewhere. We will not be returning to this property or booking future vacations with Dreams properties.

It was okay. Resort rooms need some tlc. Staff was friendly and housekeeping was good. Almost everywhere smelled of mildew. It was like pulling teeth to get a normal / not tiny portion of any meal other than the buffet. No premium liquor for preferred as advertised. Pool chairs were hard to come by. Food quality was pretty good, just not much of it. Need more nightly activities. Stop trying to sell me things at check in and holding my room hostage until you talk for 30 min about tours I’m not interested in. Overall, kids had fun as did we, but we wouldn’t return. Too many better options. Would suggest the swim up room and renting golf carts to explore the gated resort town.

We had great time for 10 days. We had some amazing trips to Akumal, Xel-Ha and Puerto Morelos. Leonardo was amazing for the pool entertainment and Nestor was awesome in the spa, he gave a great massage!

Location of resort was as expected near the Marina and activities. The staff were very attentive and responsive to our needs. The beach was not the best and is overrun by sea weeds in this area. Room was excellent with all the amenities promised for our stay. Staff kept the room clean and the noise level at the resort was adequate. Enjoyed the food and drinks and the variety prepared at the various restaurants served. We thoroughly enjoyed our stay for a fun and relaxing week. Amado at the preferred club makes the best drinks.

We planned this 'special' holiday to celebrate our 20th wedding anniversary and also one of our sons finishing his exams in the UK. Overall, we had a very enjoyable holiday. From the attentiveness in check in with Emilio to then the excellent size, cleanliness of our connecting rooms. We were part of the 'preferred' section, which always got you a sun bed at whatever time you got down there and of course the day time drinks selection in the pool bar were flowing, whether it be a mango tango, strawberry daquiri or beer (tip ask for a can of beer as stays colder for longer). From our 12 day stay, there were 3 events laid on (2 by Oceana pool (El Divo and 4th July) and a Fire night on the beach). A la Carte restaurants were overall nice with Oceana being our favourite and the Asian restaurant needing some improvements on the menu. A la Carte breakfast is highly recommended, especially Eggs Benedict. With the hotel being quite small and part of private estate, days got quite repetitive so would highly recommend some excursions, Isla de Mujeres and Xel-Ha were both great and you could book through Cancun Adventures in the hotel lobby but found it quite expensive so expect to pay around $150 per head per excursion. Overall a fantastic family holiday, meeting some lovely people from Mexico, US and UK.