Dreams Aventuras Riviera Maya

Staff A+ Food was good, but dinner options were few. Breakfast and lunch buffets were great. Best cappuccinos at the lobby cafe! Room was clean, but toilet plugged a few times, and overflowed. The shower never drained. It basically had water at the bottom the entire time we stayed there. Beware of staff that knocks and enters the room immediately upon knocking. Use the chain lock to prevent this. Also beware of Amerstar reps selling you tours disguised as great deals via Time Share presentations. Not. Worth. It. we were told a 90-minute presentation would give us entrance to the Tulum Ruins but the 2.25 hours presentation did not include the $60 mandatory fee to make it into the park to the ruins. Any other paying activity (Romantic Dinner for my husband and I) felt short of expectations, and definitely not on the beach as we expected. It was in a restaurant with all other patrons, nothing different but what was in our plate. Otherwise great place, although if you are looking for peace and quiet, this is not the place for you. It’s primarily for families with kids.

Great food and drinks Lovely staff all So helpful

Location- 1 hour shuttle from Tulum Airport between Playa Del Carmen and Tulum Beach- it’s more of a lagoon, sand is extremely hard, basically no beach, and water is not the Mexican blue you may dream of “Public Beach”- 10 minute walk from hotel, beautiful water, swim able - problem is, you paid for all inclusive- now you have to pay for food and drink with no chairs ATMOSPHERE- over run with kids- so if you have kids 3-13 you must come here- events are truly focused around children, this is NOT a couples spot! Room- Preferred Marina view, only problem is there are no boats this far down the inlet, so underwhelming- viewing a canal that has old building with garbage, no boats have been in this section for decades STAFF- beautiful, friendly, and helpful Cleanliness- old hotel will not call it a resort, clean Pools- YUK!!!All pools had kids, overrun, constantly shut down due to kids accidentally going bathroom, water was murky at best - would not swim in the 2 pools- dirty and overrun with young kids!

its a decent hotel but it is not a five-star resent; the staff was very attentive, the beach had no seaweed as it is blocked from the stream - so it is nice if you travel with little children. But it is much smaller than what you expect; the room are okay; the plumbing is old. We liked that it is in the gated city Aventuras - and its very safe and walkable outside the hotel. We also visited the Dolphins and it was an amazing experience. They should lower the price and call it at least 4-star hotel then it might be worth visiting

The resort is lovely, the building is well laid out, the amenities are great, the food is very good, and there is a wonderful breeze that flows through the lobby. All of this is wonderful and can be replicated in other resorts. But the thing that sets this resort apart is the staff! They are amazing and they care so much! Karen and Natali as concierges, Erik and Roberto assisting at the pool side and at the beach, the entertainment staff of Abigail, Perla, and Edwin were just wonderful. The serving staff at the restaurants were also top notch. Our daughter has celiac disease and an allergy to peanuts. This was noted and carefully catered to at every meal. Suggestions were made for alternatives and each menu had options for her. I would like to specifically recognize Manuel in El Patio, Jose, Teresita, and Bradley in Oceana. This was one of the best family vacations we have had! Thank you!