Dreams Aventuras Riviera Maya

Dreams Adventuras has a small resort vibe. Staff want to get to know you and meet every expectation. Antonio at the Portofino restaurant was our favourite - he even told us that if we wanted some meat etc that wasn’t on the menu, to let him know a day or two in advance and he would work with the chef to bring it in. He was happy to chat with us about his family and life and inquired about ours (and remembered when we came back). He made our meals at the Italian restaurant amazing and we requested him to serve us each time we went back. I would highly recommend the preferred club upgrade. Eating off a menu and/or by request each meal has made the preferred club cost worthwhile. I have celiac and have never felt unsure about the food provided to me. They always verify again as they bring it that the dish is gluten free. They have many more options than listed on the menu - just ask - whether it’s gf toast, pasta or anything else. They haven’t told me they don’t have something yet. If you love a “small town feel” - this resort is for you.

Great stay,staff,room, bars,restaurants,surrounding area, I have no idea what some guests are complaining about! I don’t believe you would be disappointed.

Just dont do it, book somewhere else if you love to eat, if you want a beach with waves and good drinks, riviera maya is a beautiful place and i have bin many times but i would never go back to this hotel.

We stayed at Dreams Adventuras and had a very mixed experience. BEACH: The beach is small and protected by rock barriers, so there are no waves. This also means no seaweed, which is a big plus--but no real ocean feel if you enjoy jumping in the waves. Definitely pros and cons here. FOOD: The food was a major disappointment. Considering the price we paid, we had much higher expectations. The Japanese restaurant was by far the best option. The buffet had a few edible items, especially at breakfast. Another major downfall was that the restaurants were often closed during their scheduled hours. There was no snack bar after restaurant hours so if you missed dinner the only option was room service (only good option is club sandwich and fries) or to go off resort. We spent way too much money at the sports bar down the street, especially considering we paid for an all inclusive package. ENTERTAINMENT: Extremely lacking. There were people on the beach and at the pool doing Zumba and a few nights there was a small band in the lobby but I'm talking nighttime shows, beach BBQ's, foam parties. None whatsoever. LOCATION: The resort is located in a gated community and felt very safe. We had no issues walking around the resort day or night and always felt very secure. ROOMS: This was a highlight for us. The rooms are spacious, modern and very clean. the housekeeping staff is doing an excellent job and deserve real credit. STAFF: Most staff were friendly and helpful. I loved that Jorge always remembered my drink order. He got me on mango margaritas and I was obsessed all week. ELEVATOR: This was a huge issue for me. We got stuck in the elevator on our first day at the hotel. We dropped down 2 floors and then remained trapped for 25 minutes in a crowded elevator with 5 other people. It was extremely hot and generally a horrible experience. For this reason we took the stairs up to our room for the rest of the trip and I'm not sure when I'll be comfortable on an elevator again. The only compensation we were offered was a free cabana, which we had rented the day before for $6. OVERALL: Great rooms, cleanliness and safety -- but the food, lack of entertainment and restaurant availability seriously hurt the experience. This resort may work if you prioritize quiet, clean accommodations and plan to eat or entertain yourself off-site, but I will not return. I don't feel it was worth half of what we paid. We were with a large wedding group and most of our group shared the same opinions.

The food was disgusting , the rooms smelled like mold and humidity also shower, my family members got stuck in the elevator for an hour , restaurants are not open every day as advertised they alternate , the “lagoon” was the worst beach you could go to no waves and still had seaweed