Dreams Aventuras Riviera Maya

We planned this 'special' holiday to celebrate our 20th wedding anniversary and also one of our sons finishing his exams in the UK. Overall, we had a very enjoyable holiday. From the attentiveness in check in with Emilio to then the excellent size, cleanliness of our connecting rooms. We were part of the 'preferred' section, which always got you a sun bed at whatever time you got down there and of course the day time drinks selection in the pool bar were flowing, whether it be a mango tango, strawberry daquiri or beer (tip ask for a can of beer as stays colder for longer). From our 12 day stay, there were 3 events laid on (2 by Oceana pool (El Divo and 4th July) and a Fire night on the beach). A la Carte restaurants were overall nice with Oceana being our favourite and the Asian restaurant needing some improvements on the menu. A la Carte breakfast is highly recommended, especially Eggs Benedict. With the hotel being quite small and part of private estate, days got quite repetitive so would highly recommend some excursions, Isla de Mujeres and Xel-Ha were both great and you could book through Cancun Adventures in the hotel lobby but found it quite expensive so expect to pay around $150 per head per excursion. Overall a fantastic family holiday, meeting some lovely people from Mexico, US and UK.

We stayed in Mexico from 13th–25th July, and during our trip we celebrated our daughter’s 6th birthday. We had an amazing holiday and created some unforgettable memories together. We enjoyed a range of fantastic activities, including zip lining, swimming with turtles, exploring caves, and riding ATVs. Every excursion was well organised and added to what was a brilliant family holiday. When we first arrived, our room had an issue with the air conditioning. We mentioned it to the team, and they dealt with it promptly by arranging an alternative room without any fuss. It was a great first impression of the level of customer service throughout our stay. The quality of the food was noticeably better than we have experienced at previous all-inclusive resorts in Europe, and the sushi was particularly delicious. We only had two disappointing dining experiences. The first was at the seafood restaurant. Ironically, there wasn’t a great deal of seafood available. While the meat portion was generous, it arrived lukewarm and lacked any garnish or proper sides. We were given a total of six soggy fries to accompany the meal, which felt quite underwhelming. Unfortunately, our waiter also seemed quite disengaged and dismissive whenever we asked for anything, which took away from the overall experience. The second was the World Café. Much of the food felt quite bland and lacked the vibrant flavours that Mexico is famous for. We expected to see more authentic Mexican cuisine showcased. Interestingly, when we asked one of the chefs to be a little more creative with the tacos, they prepared something that was absolutely delicious. It showed that the talent is clearly there, but it felt as though the chefs were reluctant to move beyond the standard offering, which was a little disappointing. Overall, we loved the resort, the beautiful surroundings, and, above all, the staff. Everyone we encountered was friendly, attentive, and genuinely committed to providing excellent customer service. The pools were a little hit and miss and could benefit from some maintenance. However, given the stunning natural surroundings and the tropical environment, we appreciate that this is probably an ongoing challenge. One thing we found confusing was the difference between Preferred Club guests and standard guests. It often seemed as though almost everyone was a Preferred Club member, so it wasn’t always obvious what the additional benefits were. The sports bar was another highlight, particularly because it was wonderfully air- conditioned. However, it felt underused.Most of the evening entertainment took place in the main lobby, and we couldn’t really understand why the sports bar wasn’t utilised more for performances or evening events. If you wanted anything beyond standard drinks such as beers or vodka, you had to go to a separate station, which could be inconvenient. This was sometimes frustrating as the bar staff weren’t always readily available. In the evenings, it was also disappointing to be served drinks in plastic cups. I completely understand the sustainability approach during the day, but in the evening it felt a bit unnecessary for adult guests. We also felt that the number of guest service teams—including the VIP team, concierge, and main reception was slightly excessive. Depending on the question, we were often directed from one person to another, which could sometimes be confusing. Finally, the restaurant reservation system seemed inconsistent. We were told there was no reservation policy, yet guests ordering a bottle of wine appeared to be given priority for tables. For families with young children, this felt a little contradictory and could perhaps be reviewed. Despite these few areas for improvement, they were far outweighed by the positives.The outstanding service, attentiveness, beautiful location, and the genuine commitment of the staff made this a wonderful holiday.We wouldn’t hesitate to return and would happily give the resort a well deserved 5-star rating. Thank you to Karen and the team. 😘

We recently stayed at Dreams Aventura Riviera Maya and had a nice overall experience, but there were definitely some pros and cons. Pros: The resort was extremely clean and well-maintained. Our room was spacious, comfortable, and very clean. The drinks were excellent, with a good variety and quality. The main pool was beautiful and enjoyable for both adults and kids. The Explorer's Club was a great feature for children, and the staff did a wonderful job keeping kids entertained. Cons: The beach was disappointing. It's more of a small brown lagoon than the clear, swimmable Caribbean beach many travelers expect. The food was underwhelming. While there were several restaurants, we didn't find any of them particularly good. Service throughout the resort was friendly but consistently slow, especially during meals. There was no air conditioning in the restaurants or elevators, which made dining and getting around uncomfortable in the summer heat. Overall, I'd rate Dreams Aventura Riviera Maya 3.5 out of 5 stars. If you're looking for a clean, family-friendly resort with a nice pool and kids' club, it's a solid choice. However, if a beautiful beach and great food are priorities, you may want to consider other resorts in the Riviera Maya.

Excellent service the staff is amazing, I recommend the Spa, it was a very relaxing experience. Special thanks to Brenda

The hotel is not 5 star as advertised the beach is really poor and was not able to be used due to seaweed which means everyone trying to use one swimming pool which was extremely busy. Not a lot of variety or good quality food.l breakfast was the best option of the day