Dreams Aventuras Riviera Maya

The resort was smaller than we expected but what superseded that was the amazing service we received. We felt Roberto (pool concierge) went above and beyond. That young man is so professional, personable, hard working and clearly dedicated to his job. Roberto has outstanding people skills and always has a welcoming smile regardless of how busy he is. He always checked in with us to make sure we had what we needed. Emilio also impressed us with his outstanding people skills. Again he was very professional and understood our need and desire to just chill and enjoy our time at the resort. Emilio was always a welcoming face, again ensuring we had everything we needed. Reuben and Karen were often our servers. These two could and should give lessons to other staff on best practices. Both always had a big smile and are very efficient at what they do. They appear to love their job and were often found laughing with other staff and guests. I’m sure these qualities also gave them bigger tips which all servers, regardless of where they work, should aspire to. We know sargassum is an act of nature and we saw how hard the workers worked to clean it up and keep it at bay so your guests could enjoy their surroundings. This resort is very clean and we were equally impressed that there were always clean towels available for everyone. The à la carte restaurants were very good and we really enjoyed Portofino, Gohan’s and Oceana’s. Oceana’s has the best view along the canal. There is a buffet at breakfast and lunch at the World Café which was always very good with a good selection, including gluten free choices. In the evening everything is à la carte which is nice. We were Preferred Club and our room (537) overlooked the Preferred Pool and Canal. Rosario was our housekeeper and did a lovely job of keeping everything clean. The beauty of this property is that it it located within a gated community near the marina. I would recommend people take a walk around the marina area, visit the dolphins and see the public beach. There are restaurants, bars and shopping all contained within walking distance. Our only issue if you could even call it that was we thought the pools were small given the number of guests. It didn’t stop is from enjoying them. This is a beautiful resort and we would recommend it.

We stayed here for a wedding and upgraded to preferred club at the end of February 2026. Unfortunately, the property is in need of a refresh. Our room had broken bathroom tiles, dirty caulking, and what appeared to be mould inside the vents. The food was inconsistent—sometimes good, sometimes not, which is fairly typical for an all-inclusive. However, the biggest issue was the misleading claim of “24-hour room service.” In reality, there is no room service or food available between 11 PM and 7 AM. At an all-inclusive resort, having no access to food for 8 hours is unacceptable. Alcohol is not served as of 1am. This is not only through the app also calling room service the line was shut down. We could not get any food The beach also had an unpleasant smell, which made it less enjoyable. That said, the staff were very kind and accommodating, and there is a calm, protected swimming area in the ocean created by a seawall, which is a nice feature. Overall, due to the lack of transparency and false advertising around food availability and the condition of the rooms, I would not return. Upon reaching out to Hyatt the parent company I was ignored and nothing was done to correct or compensate the issues. Will not be returning to a Hyatt property.

The resort of our dreams! The staff was very kind, welcoming , and so helpful. We felt very safe staying here and if we went to Mexico again we could definitely book a stay at Dreams again. The room was very clean and efficiently maintained, the restaurants and bars had so many wonderful options we tried all of them and absolutely loved everything! (especially the drinks) The beach was very well looked after , the pool was warm and clean too. The entertainment was great there was something for everyone.

Anyone who complains about this place has either never been here or is proun to complaining. The staff here are amazing. You need something just ask you will have it very quickly. The room we had has excellent. Swim out pool was great to relax in. Only about 2 feet deep which ended up being perfect to sit in and relax. No lack of beer or whatever else you wanted. I would recommend the preferred club. That gives you a couple more areas to hang out. The preferred pool is quieter, kids are allowed in the preferred pool but not in the preferred swim up bar. The main pool has all the action throughout the day. And is pretty entertaining. The beach and swimming area is man-made but without it you would not want to be in the water due to seaweed/sargassum. The whole swimming area is large clean and lots of people swim in it. Its only about 3 feet deep but it is enjoyable. The food was good to awesome depending what you had. The Seaside grill has great steaks. We rented a golf cart from Paul Ostrovsky, find him on facebook. Best carts available. And he is great. The golf cart tour was fun your have the cart for 12 hours 9 to 9. It was nice to tour around for a half a day or so. We enjoyed this resort and the area very very much. Its super safe and you can walk to the town area 2 minutes out the front gate.

Exceptional Team at Oceana, Dreams Aventuras ​★★★★★ ​We are so grateful for the incredible team at Oceana Restaurant. A special thank you to Bradley, Jose, and Julian (pictured!), who made our vacation truly special. ​Their professionalism and genuine friendliness were unmatched, and they went above and beyond to make us feel welcome every single day. They are an outstanding team, and we can’t wait to come back and see them again!