Dreams Aventuras Riviera Maya

Our first impression of Dreams Aventuras was positive. The property looked nice and staff initially seemed friendly. Unfortunately, our experience deteriorated significantly as the week progressed. Our bathroom was terribly designed. I’m 5’10” and the showerhead barely cleared my height, while the shower door was so inadequate that every shower flooded the bathroom. We constantly needed extra towels, yet housekeeping was incredibly inconsistent. We regularly chased down towels, toilet paper and soap. We requested shower soap FIVE times before going to the front desk. When we asked for toilet paper, we received ONE roll and were treated as though requesting more was unreasonable. Food was a major disappointment. The resort advertises numerous restaurants, yet several were closed each night, funneling guests into whichever few they chose to open. We tried every restaurant. There were occasional bright spots—the steak at Portofino and breakfast omelet station—but overall, quality and consistency were extremely poor. This ranks among our most disappointing resort dining experiences. We both experienced significant stomach issues from the food. Even food felt rationed; ask for bacon and you might receive a tiny amount. Drinks were equally disappointing. I never saw fresh fruit used in my regular cocktails. My mango daiquiri was powder mixed with water and tasted like Kool-Aid. We’d specifically request Smirnoff or Absolut and repeatedly receive a completely different bottom-shelf Polish vodka that tasted like rotten tequila. The ONE exception was Marco, the evening lobby mixologist. He was fantastic and made quality cocktails with good ingredients. He was easily our only highlight. One of the two small pools is Preferred Club only, funneling everyone else into a pool that cannot comfortably accommodate the 300 room resort. It was extremely crowded and visibly cloudy/filthy. We left within 15 minutes after seeing kids spitting in the water. Far from relaxing. The lagoon wasn't a good alternative. There were sharp rocks—I cut my toe simply walking along the water—and enough algae/debris that our group didn't want to swim there. The final straw was the lunch buffet. The resort app listed closing as 4:30 PM. We arrived at 3:30. Before 4:00, staff began pressuring us to leave. I explained THEIR app said 4:30. They didn't care. A server stood nearby glaring at us while we finished, and the AC was turned off while we were still eating. I left sweating, angry and feeling completely unwelcome. This wasn't just two picky travelers. Our group reached 17 people, and many experienced similar frustrations. We originally booked another Dreams property, but after booking were informed it would become adults-only August 14. Our stay ran through August 17, and because we had teenagers, we had to relocate. Dreams Aventuras never felt like a comparable replacement. It felt like our money had already been collected, we'd been moved here, and what happened afterward wasn't a priority. We felt trapped and discarded. Overall, this felt like a resort cutting corners everywhere. We travel extensively and don't expect perfection. We DO expect basic hospitality, cleanliness, decent food and the services advertised. We left shocked this property operates under the Hyatt umbrella because our experience was nowhere near the standard we associate with Hyatt. Marco deserves recognition, but one excellent employee couldn't compensate for an otherwise deeply disappointing week. We would not return or recommend Dreams Aventuras. Put it this way: our BEST meal and favorite night was when we LEFT the resort for a local burrito restaurant. Delicious food and mango margaritas made with REAL FRUIT! What a magical, innovative concept. 😝 This was the first time I came home from a tropical vacation more tired than when I arrived. Nothing about this experience was relaxing.

Julieta in the spa was terrific! She was very professional and knew exactly what she was doing. She has 27 years of experience. I highly recommend the full body scrub, 50 minute facial, and 50 minute relaxation massage!

Friendly staff and a lot to eat and many things to do. Highly recommend the out of the resort “cenotes” experience. In the resort, the vibe was awesome, and the weather was just perfect.

We had a wonderful, relaxing stay as a family of four with two teenage girls. The hotel is pristine, the atmosphere is incredibly relaxing, and the staff are amazing, friendly, and exceptionally helpful throughout. Major perks include no wristbands, delicious food and entertainment, and top-shelf alcohol! We went on two great excursions to Isla Mujeres and swimming with turtles—both highly recommended, though do keep in mind Isla Mujeres gets quite busy. The resort worked tirelessly to manage the seasonal sargassum (seaweed) that impacts this stretch of coastline. While nature meant we couldn't fully enjoy the lagoon or saltwater bath during our trip, the resort itself had everything we needed for a brilliant holiday. Highly recommended!

We went to sit on the beach and watch the waves. Unfortunately some bonehead decided it was a good idea to build an 8 foot rock wall, blocking the entire view. It would have been worth it if the wall wasn’t there.