Dreams Aventuras Riviera Maya

I’d like to start off by saying this was our third trip to this hotel and we’ve been to several other Dreams hotels in Mexico and the Dominican Republic. After a long flight and drive we arrived at 10 p.m. to a very loud reception area. Music in lobby with lots of yelling, someone was having fun. Unfortunately you couldn’t hear the check in people so we were over 30 minutes checking in. We rushed to find a restaurant open so we could eat before trying to relax. Rooms: hit or miss on cleanliness and towel replacement, if you need a third towel, good luck, almost impossible, 3 days of asking to get one. Forget turn down service, only once out of our trip. Yes we left a tip daily hoping for better service. Didn’t even get the little towel animals. Beach: counted 35 chairs of which 4 were broken and some others really tired. By 7 a.m. they were all taken. After a couple of days we learned to tip the “chair” police and had chairs the rest of the stay. Drink service was very good, our server ran her feet off trying to keep everyone in drinks, she definitely earned her tips. The volleyball court was that hard even a bocce ball didn’t leave a mark in it. The water is very shallow which is good for little kids but useless for older people, deep spent was shoulder deep. Restaurants: not all are open each night which left long lines to get in, if you’re not waiting for them to open expect 45 minute wait minimum. The food was hardly edible, cold, tasteless, the steaks in the Oceana had the texture of tofu, and were cold. With the exception of the Asian restaurant which was very good they were terrible, cold, tough, pasty, and overall tasteless. The worst food we ever had in a all inclusive. Entertainment: very limited area to watch the shows, usually help by the premium pool area. The performers were energetic and trying to give us a good show. The trade show has changed form last time we were there, now there is only a few vendors in comparison. As with all it was buyer beware. We will not be returning to this 2 star in my opinion resort, there are much more places to spend our money.

Our family had an amazing experience at Dreams Puerto Aventuras during the Easter holiday. The hotel was fully booked, but despite the crowds, we had a fantastic time. The amenities were great, and the activities were fun, though there was one afternoon when it rained, and for quite a while, there was a lack of things to do. The food was good overall, though the afternoon buffet at the World Café could be improved. The highlight of our stay was definitely Valentin at the Mexican restaurant—he did an incredible job. Thank you so much, we may try it again on a different season

Wonderful vacation with my kids! Julian at Oceana was amazing! Gluten free options was wonderful, along with personal service for gluten free!

The Spa part of this hotel is amazing!! All the staff are so incredibly thoughtful and care so much. The hydrotherapy inclusion is a definite need if you visit this resort. I also got their massage for 25 min with Brenda, absolutely incredible! Never had a massage before but this was such an enjoyable experience! Highly recommend Brenda!

Our family LOVED this resort and our time here! We enjoyed the close proximity of the pool, snack bar, beach, bathrooms, buffet for brunch, and water slide - especially for the kids to run around and have safe fun! The resort activities kept us busy and having FUN, wow the entertainment team here is INCREDIBLE! They brought high energy every day and included all guests. We especially enjoyed aqua aerobics and pool games with Uriel, pickleball with Edwin, and bracelet making and Zumba on the beach. I have to say our entire family agreed the snack bar on the beach was awesome. 👏🏼 And we appreciated the specialty carts with octopus tacos and sushi! The ladies at Coco Cafe were pure sunshine ☀️ Margarita & Diana make the best coffee and are also so pleasant and kind. The other perk is the safe and cute gated Marina town to walk around and explore. We enjoyed and easy excursion to Eco-park Katun-Chi for cenotes. We will definitely be back.