Dreams Aventuras Riviera Maya

Staying here at the moment and to be honest for an international hotel chain this one has no idea of organisation.. they have a big Thanksgiving meal on the beach which has over an hour wait for a table, they close all but 2 Al a Carte restaurants down which also left us with over an hours wait for a table not something I want to be doing on my holiday. The ‘Preffered’ club seems to have little to no benefits as you can’t make a reservation for a restaurant and you still have to wait as long as others. The ‘turn down’ service is hit and miss at best out of 6 nights we’ve had full service once, no service 3 times and part service twice. Our balcony hasn’t not been cleaned since we’ve got here as it’s full of dead flies but they did replace a broken lamp I reported within a few hours so well done on one count! Today plastic cups at the bar in the ‘Preffered’ club area were only half the size of the previous days so double the trips to the bar or we had to double up the orders for table service again. All problems may seem petty/minor but they all add up and contribute to spoiling our holiday and I know that we will not be returning to this hotel anytime soon.

The place was great. Good Pools, great restaurants and food. Very helpful staff. Ocean was also available. Toom had great view. Place was always clean. in short just a perfect vacation

Property needs updating and renovated. Staff was amazing. That’s the only thing good I have to say. Good was just okay. Nothing great about food. I wouldn’t stay here again unless I knew it was updated. If you are used to staying at Hyatt hotels and resorts, this is not a property that is to the standards of Hyatt. I wish I could add videos, but I added some picture we took.

We had a great 3 weeks here. The food in the buffet could be better (we’ve had much better in other dreams hotels) but everything else is great. The staff are so nice, special shout out to the preferred club staff, Felipe at the swing bar, and Jhonathan who all made our stay so lovely

Staff was very nice, professional and just all round positive vibes. Christian.My friend he was the vibe thank you Marco the bartender loved my cocktails , angel , jose , hemoro , gabriel .love you all and I’ll be back with my family .oh and spa was awesome .