Dreams Aventuras Riviera Maya

We had such a relaxing massage here. Guadalupe had excellent! She targeted areas i needed the most work and made sure i was ok along the whole way.

We were impressed from the moment we arrived—the entryway is gorgeous and the customer service upon arrival was warm and efficient. Check-in via the Preferred Club was smooth; however, we didn’t get a clear explanation of where to find information about what was happening around the resort during our stay. The Preferred Club staff often directed us elsewhere for answers rather than handling questions themselves, which was disappointing given the “preferred” experience. On the positive side, the cabanas were great and the pools themselves are nice. Unfortunately, the resort does not seem to enforce its own pool chair rules. There’s a posted policy about not saving seats with personal items for more than 45 minutes prior to 10:30 a.m., but in practice all seats are taken by around 7:30 a.m. I don’t like waking up that early on vacation just to secure a chair. Food was the biggest letdown. The resort’s dining options were generally not good, and we went off-site several times to get a decent meal and broader variety. I understand people often say not to expect great food at resorts, but I do expect staff to take allergy restrictions seriously. Based on our experience, we don’t believe our allergy instructions were followed consistently. Overall, I’d rate this a 5 out of 10, with room to improve if the food quality and allergy handling were addressed—and if pool chair policies were enforced more consistently. The setting and arrival experience are strong; better information from the Preferred Club and meaningful improvements in dining would make a big difference.

Had a lovely family vacation with my dad and two kids ages 8 and 10. The resort is very small, so it was easy for my kids to navigate themselves to go get an ice-cream without worry. We upgraded to preferred to get access to the other pool which was a little more chill than the activity pool. I found that the restaurant Oceana was my favorite, and you can only access it if you upgrade to preferred, so that part alone was worth it for the upgrade. The beach is also kid friendly as its blocked from the waves and we even managed to snorkel at the hotel next to us and see some parrot fish. The morning yoga classes in the palapa hut was such a beautiful setting and great way to start the morning.

Went for a wedding. Great resort. All amenities present. Excellent coffee place with smoothies and munchies. Yummy food. Great activities included. Room service available. Will definitely recommend. Good location and value for money. Clean and courteous customer service.

Really enjoyed our stay at Dreams Aventuras. Beautiful accommodation, incredible food and enjoyed a fantastic private session at dinner from mentalist Armando Coda. It was mind blowing!