Dreams Aventuras Riviera Maya

We had a wonderful, relaxing stay as a family of four with two teenage girls. The hotel is pristine, the atmosphere is incredibly relaxing, and the staff are amazing, friendly, and exceptionally helpful throughout. Major perks include no wristbands, delicious food and entertainment, and top-shelf alcohol! We went on two great excursions to Isla Mujeres and swimming with turtles—both highly recommended, though do keep in mind Isla Mujeres gets quite busy. The resort worked tirelessly to manage the seasonal sargassum (seaweed) that impacts this stretch of coastline. While nature meant we couldn't fully enjoy the lagoon or saltwater bath during our trip, the resort itself had everything we needed for a brilliant holiday. Highly recommended!

We went to sit on the beach and watch the waves. Unfortunately some bonehead decided it was a good idea to build an 8 foot rock wall, blocking the entire view. It would have been worth it if the wall wasn’t there.

Extremely Disappointing Resort Experience Unfortunately, this was one of the worst resort experiences we’ve ever had. From the moment we arrived, there were problems. Nobody greeted us or helped with our luggage, and despite having Preferred Status, the check-in experience was extremely disorganized. We waited about 20 minutes for an elevator, then arrived at the Preferred lounge only to find the person handling check-in wasn’t there. The lounge was crowded with no available seating. Our room initially looked nice, but the closet door didn’t open and the bathroom lock didn’t work, resulting in one of our children getting stuck inside. These are basic safety and maintenance issues that should have been fixed before the room was occupied. The resort itself was small, dated, and poorly maintained. The pool looked dirty enough that our kids refused to go in. There were cracked tiles and broken equipment throughout the property, including ice machines and games in the teen club. The teen club is featured in the hotel’s marketing, yet several games didn’t work and there were no snacks or water available. Food service was equally frustrating. Pizza was listed on the menu, but we were repeatedly told it wasn’t available—even while we watched other children eating pizza. Food service also involved extremely long wait times. Things became so bad that we decided to move to another hotel. Our travel agent repeatedly emailed and called the resort, but nobody responded. When we went to the front desk, we were initially told they had no emails. After insisting they check, they finally found the emails from the previous day. Eventually, they allowed us to check out early—but still penalized us for leaving early. For what we paid, and especially with Preferred Status, we expected a clean, well-maintained resort and a much higher level of service. Very disappointing experience. We would not recommend this resort, and Preferred Status was absolutely not worth the extra cost.

Abigail was the highlight of the trip!! She brought energy and fun to each activity she was facilitating!!

The staff was incredible !! But if you’re looking for entertainment not recommended.. After dinner nothing to do!! Preferred was a joke!! all you get is one bar with premium alcohol