Dreams Riviera Cancun Resort & Spa

This resort is a wedding factory and not a 5 star experience at all - the beach was awful - be warned! This was the worst all inclusive I have yet to stay at. Restaurant situation was a nightmare , rooms were outdated, resort activities were none existent. Terrible experience overall.

This was a very disappointing trip. The hotel service was good but the food and room were not strong experience. Please do not go if you care about what you eat. It was like eating on the kids menu for 3 days. Often times the food was over cooked. We went for a wedding and even the wedding dinner was subpar. Most people did not eat. Thank God for the dinner rolls!

The hotel facilities and rooms are beautiful and kept clean and fresh. The staff are lovely and everyone at the resort did their best to make sure we had everything we needed. The pool area is very busy with loud music and multiple bars and places to eat so it's hard to fully relax there but still a lovely pool area. The beach is much quieter. We had our own plunge pool at our room which was really worth getting and was a nice place to relax away from the busy pool area. I really felt rested and cared for but the resort definitely makes its money back by serving low quality food and drink. The drinks can be watery and taste cheap. The food sometimes is stale, dry and feels like it's being constantly reheated. The best dinner we had was in the french restaurant which we really enjoyed. The breakfast buffet is good too but the lunch and dinner buffet is low quality. I did love my stay but I felt like I wasn't being given my money's worth in food and drink quality which was a shame.

The food was delicious and the service was OUTSTANDING! Big shout out to our super attentive servers Gabriel and Roberto. Also, to the Manager Eduardo and our Hostess Tais…..WHAT A TEAM! You amigos are the BEST! Every item we ordered was delicious and…..but the desert…..OMG!…. Crazy good…..THANK YOU, Roberto. If you go to this great resort, dinner at Bordeaux is a MUST!

We had a fantastic time, great pools, amazing restaurants and a good gym (needs a Zwift Ride). We did not try the spa, too busy. Santiago and Israel (our day time waiters of choice) kept us entertained and the drink flowing. Their suggestions for drink variety and knowledge of things to do was amazing. The rooms are clean, well decorated. If you can, upgrade to the 'Preferred' rooms and take advantage of the better views, spa tub on the balcony, plunge pool for those on the first floor. You also get access to the Preferred private lounge for snacks, drinks and private patio. The Coco Café has coffee and treats all day and there is not a restaurant that can't tickle you taste buds. The beach is fine white sand and the only draw back in the spring time seaweed. This was all about timing but the pools more than made up for it. The seaweed does not diminish watching the sunrise on the lounge chairs on the beach. What a great view of the ocean