Hilton Vallarta Riviera All-Inclusive Resort

Just finished a 7 day stay at the resort. It’s about 10 to 15 minutes outside the Zona Romántica depending on traffic. Ubers were easy to get and were never more than about $6 USD each way, which made getting around pretty simple. Since this is a Hilton property, I expected things to be a little more consistent. The rooms were nice, updated, and comfortable, and the staff throughout the resort were excellent. Everyone we interacted with was friendly and helpful. Room service came every day and we had no issues with that. Where things started to fall short was with the mini bar and snacks being restocked. The first couple of days were fine, but after that it was hit or miss. We ended up having to call and ask for it to be restocked a few times because no one came by during the day to refill it. Another confusing part of the stay was the restaurant schedule. The schedule given by guest services did not always match what the app showed, so it was hard to know what was actually open. One day it said the smaller buffet was open for lunch, but when we got there it was actually being served at the main buffet. There were also two nights when the buffet wasn’t open at all and you had to go to one of the specialty restaurants instead. We were also told there would be carts around the pool during lunch where you could grab things like burgers or chicken sandwiches, but we never saw those once during our stay. The first part of the week felt pretty quiet around the resort. That could have been due to cancellations, but it definitely seemed slower early in the week. We never had a problem finding chairs around the pool, which was nice. That said, it was pretty obvious when chairs had been abandoned. Instead of people bringing their towels back, they just left them on the chairs. For the first few days there didn’t seem to be any staff clearing them. By the middle of the week the towel return bins were overflowing and towels were piling up outside the bins. At a resort like this, that really shouldn’t be happening. The pool with the swim up bar has definitely seen better days and really needs some attention. There are a lot of missing tiles and it honestly takes away from the overall look of the area. Another thing that didn’t really make sense was the elevator situation. Staff told us we had to use our room key to operate the elevators, but that didn’t seem to be the case. Only two elevators on the entire property actually required a key. Overall we had a good stay and the staff were great, but there are definitely some areas where the resort could improve, especially when it comes to consistency and maintenance. For a Hilton property, I expected things to run a little smoother.

Amzing respect second time coming here. Marcos is the best at the omelette station. So welcoming and cheerful. The kids room is the best thing that my kids loved. Melissa, Gali, angy, muramy, Yareli, Kissel remembered my kids names and were so sweet and welcoming and made my kids feel so comfortable.

Excel was excellent! He recommended food and drinks

Martin and Fredrico at cocomar were exceptionally great

Our favorite go to was cocomar!! The wait staff is the best! Martin and Fredrico went over and about!!the Baja tacos can’t be beat along with the different ceviche menu. Shrimp cocktail and mahi-mahi fish. Drinks great too!! We will be back. The staff made our stay great!!