Hilton Vallarta Riviera All-Inclusive Resort

Very comfortable rooms, very friendly staff, over the top service and food. The resort was so beautiful and clean. I booked private transportation from airport to hotel and it was a very comfortable and smooth ride. Check in took a little bit of time because there was quite a few families checking in as well plus you are required to check out in person. However while we waited we were greeted with a very refreshing drink. The amenities catered perfectly for our family. We had so much fun at the beautiful private beach and the pools were kept so clean. I still don't understand why guests complain about having to tip clearly these are people that haven't traveled enough. Yes, you have to tip every time, and I'm happy to do so because it helps these families that survive off of tips because the pay wage is not enough in Mexico. Please be kind to those hard working employees! BIG shout out to Mr. Chef Marcos Nazario in Vela Breakfast (amazing omelettes every day and knew my order and my 9 month old baby's order by heart). It made it so much more special. In addition, I would like to thank José, Jorge, and José Luis at Laluce Italian restaurant -BEST SERVICE EVER! they seriously went up and beyond for my family. We truly had an amazing time and food was top notch! Overall, the quality of food is amazing, family friendly resort, access to beach is so easy, and staff is beyond professional and friendly. Highly recommend staying at this resort. You will get your money's worth.

I had the most amazing experience teaching Pilates in Mexico! The atmosphere was unreal—such positive, welcoming vibes from the moment we arrived. The entertainment team was amazing, the fitness team (BiBi and Miyo) were incredible. The location was absolutely stunning, with the beach just steps away and a beautiful pool that made every session feel like a dream. What made it even more special was getting to share the experience with my mom. Teaching Pilates in such a relaxing, inspiring setting created memories I’ll cherish forever. The energy, the scenery, and the overall vibe were perfect. I couldn’t recommend this experience more—truly unforgettable!

We had a fantastic experience. Exael was our server and he was on top of everything. He made amazing recommendations, drinks were brought quickly, and every person loved the food. Highly recommend when you are here. Make sure you get the soup, the pork and banana leaf, and the Vallarta shrimp.

Huge shout out to Vela servers : Norma, Josē, Amelia and Rosario!! Also Israel, the kayak master, working on the beach! He was epic and welcomed us multiple times and sent us out with a smile! All the staff was excellent. Itziania, the excursion concierge, made our trip by suggesting and booking a day out to Las Caletas. Every one mentioned should be held in the highest regard by Hilton.

Hilton riviera was a beautiful experience. The building was big, a little confusing at first, would be nice to be informed at the front desk about the different elevators accessing different areas of the building. For example only one elevator takes you to the restaurants. On check in, and during our stay, we noticed the staff was not very friendly or efficient. The coffee shop lady looked like she never had energy to work and never smiled. You also have to pay if you want Starbucks coffee or ice cream. I also had a sour experience at Vela breakfast buffet. I was told not to take any food out of the buffet area. As we were walking out, My kids were eating a muffin and a donut. I didn’t have a plate. And I saw many people taking out plates of food. So I don’t understand what the big deal was for my kids to take out a muffin and a donut?! The manager Juan was not very nice. I felt this negatively impacted my experience as I thought this was a family friendly resort. None the less, the servers Isella and Esmeralda and Fidel were top notch. Always friendly, efficient and catered to our needs. The restaurants require reservations. We made early reservations as I have young kids. Different restaurants are open on different days. If you don’t have a reservation, and if the buffet is not open, then you’re pretty much screwed. Room service is atleast an hour out so be wary of this if you have children. The food in all the restaurants were fantastic. But service was poor and unfriendly. Especially at the steakhouse. However, Maxal, the Mexican restaurant was the best experience we had. The food, vibe and servers were excellent. Juan Rofino and Esteban were exceptional. And the guy showing us how to make guacamole was pretty awesome too! The Beach was beautiful and swimmable. Water was warm. Kids enjoyed the beach a lot. It was not crowded or too busy. The pools were great too. They had 2 big pools, one for family and one for adults and a few smaller pools too. However, more servers are required at the pool area. We kept looking for a server to take our order. It’s too much for one person. The shows at night was fun! We enjoyed the shows a lot. The Hilton is about 30mins from airport and about 3 miles to downtown Malecon boardwalk. But it can take very long in traffic. About 20-30mins. But it’s worth the trip. The kids corner was a great touch. They have daily activities for kids and open all day. Lots of toys and games for kids to play throughout the day. The guys at the pools did a good job with the music and keeping guest entertained with water yoga and games. Overall we had a wonderful time! I would rate it a 7/10. I guess I had more expectations from a 5 star resort.