Hilton Vallarta Riviera All-Inclusive Resort

The facility is beautiful and very well maintained. The food is excellent except for the Italian restaurant. The rest was outstanding. The staff is amazing. Starting with Ernesto and his colleagues at the concierge desk Ana, Jorge Cruze, and Berenice (who was there for us all the way). Jorge Olea at the front desk. Jorge, Alejo, Michelle (amazing) and Rosario made our visits to the restaurants enjoyable. Thank you all.

Very disappointed that the kids club only allows kids up to 2.5 years old after 4:30 pm (concierge is saying 5, but the attendant at the kids club says 4:30, just fyi). This time restriction is not noted anywhere on their website, and we have been to a number of all inclusive resorts (including Hilton) as well as cruises with kids club, and never have we heard of non-toddlers and non-infants not being allowed there in the evening. If anything, the little ones are the ones with an earlier bedtime. Our kids are 8 and 11 - we spend the day together doing activities and excursions, and my husband and I really wanted to be able to do some dinner dates in the evenings. We have intense schedules back home and this is our chance to get this time together. One of the reasons we chose the resort is the supposedly good kids club, only to travel all the way here and find out it’s only open for our kids from 10 am - 4:30 pm. We tried to speak to Concierge, but they will not make any exceptions. We are Diamond members, but this kind of poor communication, sub par kids club offering, and also the fact that there are a number of items at this all inclusive resort that are actually at an additional charge (like their cafe, for example… very different from the Hilton La Romana) will make us reconsider. This property also does not have the top notch daytime activities La Romana did, like daily zumba in the ocean, more engaging activities for kids than bracelet making, etc. And, the kids can’t really participate in the pool volleyball because it’s taken over by a bunch of adults, but in the family pool, so we lose the pool space and also the kids, practically speaking, can’t participate. I can’t say this resort is family friendly. Really disappointed we paid all of this money and we won’t be able to do a single date, and the hotel won’t do anything to accommodate families in this situation.

We had an awful experience at Hilton Puerto Vallarta. For context, I've been to many resorts in PV including Hyatt Ziva multiple times, Buenaventura, and Fiesta Americana. I've always had an amazing time. When we arrived on a Thursday around noon, they would need let us check in. They had no secure place to put luggage and were piling people's luggage 12 bags deep in the lobby. While they gave us wrist bands to go to the pool or to get food, we were worried about our things as anyone could rummage through them at any point. So we made sure to keep our passports, wallets, etc. This meant we really couldn't go in the pool or ocean since we were tied to our things. Then around 3:30 when check-in started to be demanded, the lines were insane and it took 45 minutes to get a room number. They also wouldn't let you make a reservation for dinner that night without a room number and we were told "just go to the buffet." The woman who took reservations was incredibly rude to us and snapped back at me for asking a question about reservations. I couldn't believe it. I never had this treatment at Hyatt Ziva. We were only there for four nights and really wanted to try the different restaurants. The next day we ate at Cocomar for lunch and by early evening, I came down with horrific food poisoning and was so sick for 16 hours straight I couldn't leave the bathroom. My fiancé told the front desk multiple times I was ill and they did not care. He inquired about seeing the resort doctor and was told "it's expensive." We looked it up online and it said it would cost 1800 USD! We couldn't afford that so I continued to be very ill with no medicine. After two days in the room (my entire birthday spent in bed) I finally went to the front desk and demanded help. Only then did they offer to let us see the resort doctor without charge. By Sunday, my fiance also began experiencing symptoms of food poisoning. Our entire trip was ruined and the resort took zero responsibility for getting us sick. We requested to be refunded for two nights of our stay and they refused. We couldn't use the facilities or eat the food and yet were charged for services we couldn't use due to the resorts negligence. We will never go back and we hope people can be warned that there are better places to stay in PV. I do want to shout out the resort doctors from Nova Medic. They were wonderful and have walk-in clinics in PV if you do ever fall ill. They were the only people who cared that I was suffering and tried to help. I wish the resort could have helped us sooner and let us know our options. It was very clear they were doing everything they could to cover up. Worst vacation of my life and we saved for a year to be able to take this trip.

Exael was an excellent server at Maxal. The Mexican dishes were amazing! The drinks were out of this world. GRACIAS

La Luce is the best restaurant. We were here a couple years ago and it was as good, if not better, as we remembered. Erik and Jesus gave impeccable service and the food is delicious. You will not be disappointed!