Hilton Vallarta Riviera All-Inclusive Resort

Overall this was a really good resort and I’ll explain. Food was definitely good. Somepippe complain but that always happens. We had no issues. The Italian restaurant was fantastic. The sushi was mediocre at best. Buffets and Breakfasts were excellent. It’s a smaller resort so only a couple pools which were louder with entertainment or kids but that’s ok. We would sit further away from the pools in loungers overlooking the beach and the ocean. Excellent spot. The good. Overall a clean resort, good food, good accessibility to loungers, etc. loved how close the actual resort building is to the ocean. Service overall really good a as well. The wait staff around loungers is fantastic. Things to know / improvements. The resort faces north and it’s a tall condo style. So depending where you sit you might Not get a whole bunch of sun. Usually the sun won’t turn the corner around the building until 1130 or noon. The reserving of restaurants can be a pain but since we had three rooms booked for family it was painful in the app since it would t let us book more than 4 people Per reservation even though we had 3 separate rooms. My biggest issue was the humidity in the rooms. All three of our rooms were very humid. Thermostats would show 80% to 90% humidity. Even though the AC is going it wouldn’t bring it down. As we walked into room you could Smell the musty dampness and all our clothes and sheets always felt damp. This was all 3 rooms not just the one. Overall we are in mexico so expectations drop a bit. I would definitely recommend the resort. Managed well. Staff seem happy to be there and the service was with a smile.

Lovely time, the staff truly make the experience. All rooms face the ocean which is amazing, rooms are standard, nothing fancy but no complaints. I was only there for 4 nights but we loved the beach especially Daniel and Omar. We managed to get chairs at the beach every day. Sushi restaurant was good also enjoyed Italian. Buffet was classic all inclusive thing fancy. Enjoyed the Mexican at the smaller restaurant on the beach level. Also a shout out to Diego, Malquinones, Ceferino and Jaqueline.

The service is good. Ricardo Vellez the server was friendly and helpful. Rooms are not very clean and had smelly washrooms.

The hotel and location are lovely. Aside from that, everything else was subpar. The food was bland. We are not picky people when it comes to food. Some of it was inedible. We tried to choke down the food at the Mexican restaurant, but it was bad. The waiter pestered us about not eating our food. We found most of the staff to be rude. They generally acted annoyed that we were there, annoyed that they were there, etc. Again, we are easy guests. We don't drink alcohol, so we asked for bottled water or virgin drinks, but even this seemed like a chore for the staff. I have never stayed at an AI where I couldn't wait to leave, but this was exactly that. I could not wait to leave. I have never stayed anywhere where the staff made it their mission to say NO to absolutely everything. We paid extra for enclave and I could not tell you what we paid for. We received no extra benefits and no better treatment. When I asked if there were special enclave chairs at the pool, I was told I would have to speak to somebody 24 hours in advance. There was never anyone at the concierge desk at the pool, so I would have had to stick around for hours waiting for somebody in order to reserve chairs 24 hours in advance. I would have loved to hear the word yes from anyone about anything. Instead of no, no, no. There is an enclave lounge on floor 13, but it was not impressive at all. We went to ask the enclave desk questions during our stay, and their answer was always the same: we have to check with the front desk and we'll let you know. Why does nobody at the enclave desk know anything? At one point we asked to check out an hour late. The enclave desk told us we needed to come back in 2 hours to find out the answer. So we had to change our plans for the day, so that we could arrange to go back to the 13th floor to find out the answer. At one point during our stay, my son got sick. He had a fever and his tonsils were infected. He could barely eat or drink but could not leave the room to make it to the buffet. We needed to get some small things for him to eat so we could get him to a pharmacy to get some meds. I tried to take some bread and a closed container of yogurt out of the buffet so my son could get some food in his system before trying to find meds. Juan at the buffet was overly rude and would not allow it. I get that there are rules. I also get that there are exceptions to the rules. Juan said I could order room service. Room service was at least 1.5 hours out at any time during our stay. I did not have 1.5 hours to wait for room service to hand deliver the exact food I was holding on a plate. Juan was rude. All staff was rude. My room service on the link they emailed to me stopped working about halfway through our stay. I was told that the tech department would have to fix it, but then no effort was made to do this. They told me I would have to call for room service for the duration of my stay. The phone in our room would not work. It was static no matter what we did. We couldn't hear anything. We tried to call without being able to hear anything on the other line. We got random things sent to us for room service - the wrong eggs, the wrong breakfast, etc. Shout out to Blanca from the entertainment team. She definitely tries hard. I would never again pay for enclave. I would actually LOVE for somebody to explain what it is that we paid for? This resort needs to work on customer service. We found out on the 2nd day of our stay that there was supposed to be a food truck by the pools. There was no food truck. We overheard another guest say it was broken down. We should have been told this. For the first 2 or 3 days, there was no food at the pool. After about day 3, they started cooking food by the pools and set up some tables. I saw a couple of people with burgers and fries. No clue where that came from. At some point during our stay, I stopped asking questions. A person can only pay thousands of dollars and get yelled at and told no so many times before just giving up and trying to get the hell out of there. Oh, and yes, the pools are cold.

We had a wonderful 10 days at the Hilton Vallarta Riviera! The hotel was always clean and we loved our room! What a view! The staff were incredible . We were waited on like we were kings and Queens. We want to say a special thanks to Armando, Bryan, Juan, Eduardo, Norma, Fidel, Ricardo, Esmiralda, Hector and Fernando. Their service was out of this world.