Hilton Vallarta Riviera All-Inclusive Resort

This was an obvious five stars, Our stay was truly amazing! Some highlights worth noting include: • Exceptional Guest Service: Every single employee we interacted with delivered outstanding hospitality (see details below). • Dining Quality: The food was remarkably good for an all-inclusive resort. The à la carte restaurants, Sunan sushi, and the seafood lunch spot in particular, were top-notch. • Restaurant Service: Staff were clearly well-trained in professional table service. Each meal was coordinated and timed perfectly — something that is often missed at many resorts. • Beautiful Views: Every room offered stunning views, even those listed as partial ocean view or on lower levels. • Pristine Beach: The beach was gorgeous, with soft sand and calm, swimmable waters. • Snorkeling: The snorkeling right off the property around the rock jetties, as well as up the coast, was excellent — truly destination-worthy. • Entertainment: The performers in the nightly shows were outstanding, noticeably better than those we’ve experienced at other resorts. We had the pleasure of interacting with dozens of employees during our stay — from the front desk, hospitality, and restaurant staff to the entertainment and facilities teams. Without exception, every person we encountered was genuinely warm, welcoming, and incredibly hospitable. While it is challenging enough to source and hire individuals with strong guest service skills, it is truly remarkable to foster a culture where this level of excellence is consistent across the entire property. Some standout employees we would like to highlight include (in no particular order): • Hugo, Saul, and Yadira (Entertainment Team): This team was the best we have ever encountered at an all-inclusive resort. From the moment we met them at casino night, they greeted us by name throughout our stay, offered personal invitations to events, and brought incredible energy to every interaction. • Juan (Pool Service): He quickly became our best friend during the week. By the second day, he already knew our preferred drinks and consistently ensured we had everything we needed poolside. His attentiveness made our time by the pool especially enjoyable. • Israel (Beach Team): He assisted us with the kayaks and always welcomed us warmly when we crossed paths. I was particularly impressed when I saw him help a guest who was hesitant about going into the open water. He patiently accompanied her on another kayak in the shallow waters, offering calm guidance until she felt comfortable and confident — a wonderful example of going above and beyond. • “Roro” (Gym): His passion for both his role and health and wellness was inspiring. He provided me with excellent advice on active recovery and displayed deep knowledge of fitness. His cheerful, motivating presence made my daily gym visits a highlight. • Rodrigo, Samuel, and Noemi (La Luce): Their exceptional service elevated our dining experience and made our evening memorable. • Edgar (La Luce): Another standout, Edgar delivered outstanding service during our return visit to La Luce. We later ran into him off property while hiking, and he greeted us like old friends, even sharing thoughtful local tips. Truly above and beyond. • Hector (Front Desk): He gave us a warm welcome at check-in and later helped us resolve a small maintenance issue in our room quickly and professionally. Thank you Hilton Vallarta Rivera Team - we can't wait to come back!

Great experience, the room was very clean staff was attentive. But specifically the service at the vela restaurant bu server Esmeralda.

The experience was amazing! Specifically Esmeralda, Juan and Jose were the sweetest. They were so attentive. The absolute best experience. Also the chef at the omelette station was amazing every day! He was so engaging and funny! I can’t say enough great things about these individuals

Great view! Wonderful people. Everyone was very friendly and the entertainment was amazing! Shout out to Blanca Saul and Hugo Yadira who made our day with their activities. Thank you for a memorable experience!

Excellent!! The Italian restaurant was fantastic! Thank you to Edgar, Alex and SSaul G and the entire staff for making our trip unforgettable!! We will be back!!