Hilton Vallarta Riviera All-Inclusive Resort

We had an awful experience at Hilton Puerto Vallarta. For context, I've been to many resorts in PV including Hyatt Ziva multiple times, Buenaventura, and Fiesta Americana. I've always had an amazing time. When we arrived on a Thursday around noon, they would need let us check in. They had no secure place to put luggage and were piling people's luggage 12 bags deep in the lobby. While they gave us wrist bands to go to the pool or to get food, we were worried about our things as anyone could rummage through them at any point. So we made sure to keep our passports, wallets, etc. This meant we really couldn't go in the pool or ocean since we were tied to our things. Then around 3:30 when check-in started to be demanded, the lines were insane and it took 45 minutes to get a room number. They also wouldn't let you make a reservation for dinner that night without a room number and we were told "just go to the buffet." The woman who took reservations was incredibly rude to us and snapped back at me for asking a question about reservations. I couldn't believe it. I never had this treatment at Hyatt Ziva. We were only there for four nights and really wanted to try the different restaurants. The next day we ate at Cocomar for lunch and by early evening, I came down with horrific food poisoning and was so sick for 16 hours straight I couldn't leave the bathroom. My fiancé told the front desk multiple times I was ill and they did not care. He inquired about seeing the resort doctor and was told "it's expensive." We looked it up online and it said it would cost 1800 USD! We couldn't afford that so I continued to be very ill with no medicine. After two days in the room (my entire birthday spent in bed) I finally went to the front desk and demanded help. Only then did they offer to let us see the resort doctor without charge. By Sunday, my fiance also began experiencing symptoms of food poisoning. Our entire trip was ruined and the resort took zero responsibility for getting us sick. We requested to be refunded for two nights of our stay and they refused. We couldn't use the facilities or eat the food and yet were charged for services we couldn't use due to the resorts negligence. We will never go back and we hope people can be warned that there are better places to stay in PV. I do want to shout out the resort doctors from Nova Medic. They were wonderful and have walk-in clinics in PV if you do ever fall ill. They were the only people who cared that I was suffering and tried to help. I wish the resort could have helped us sooner and let us know our options. It was very clear they were doing everything they could to cover up. Worst vacation of my life and we saved for a year to be able to take this trip.

Exael was an excellent server at Maxal. The Mexican dishes were amazing! The drinks were out of this world. GRACIAS

La Luce is the best restaurant. We were here a couple years ago and it was as good, if not better, as we remembered. Erik and Jesus gave impeccable service and the food is delicious. You will not be disappointed!

Had a great time! The views were beautiful and the staff was so friendly and caring. The pools have a lot of kids and the other one has mostly adults drinking and standing in the pool, but staff does a great job at planning activities and nights for the guests. Exael at the Mexican restaurant was especially kind and funny. Thanks for a great stay!

Excel and Luis did a great job and was able to Help us with a table even though we had app malfunction trying to reserve a table!