Hilton Vallarta Riviera All-Inclusive Resort

Outstanding vacation. The staff was incredible and what made the trip so special. Everyone was helpful and showed incredible hospitality throughout our stay. Jorge, Jose, and Pedro took care of the family at Vela every morning starting our days off with pure bliss. Marco was able to make my kids laugh and smile as he crafted their meals. Alfredo was an absolute professional delivering exceptional poolside service. The rest of the staff would go above and beyond to make our stay special.

We had a wonderful stay. Only downfall is that people put towels on pool chairs early, then leave. Easier to have a chair set up at the beach. Rooms musty smelling but very clean. Oceanfront views are amazing. Nightly entertainment, some better than others. Don’t forget to visit the martini, mojito and roof top bars. Taxis available and the local bus stop out front. Bus travels to Malecón and Mismaloya for ten pesos. Very safe and worth it. Staff is amazing. They work hard and deserve to be well tipped. Especially want to thank Christian from Sunan restaurant, Alejandro and Jacqueline from martini bar, Jose from Cocomar, Saral from breakfast at vela, Daniel, at the pool and of course the lobby bartenders who are amazing.

We had such a wonderful and relaxing stay at Hilton Puerto Vallarta! The adult pool was the perfect spot to unwind, and the service throughout the resort was truly exceptional. One of the highlights of our trip was enjoying breakfast on the patio at Vela—such a beautiful setting to start the day. Norma, Medardo, Rodrigo, and Sarai went above and beyond to make sure we were always well taken care of, and their warm hospitality made our mornings extra special. Poolside service was equally fantastic thanks to Daniel, who always had a smile and made sure we had everything we needed. This resort exceeded our expectations in every way, and we can’t wait to return. Highly recommend for anyone looking for a relaxing getaway with outstanding service!

All I wanna say is if the people who own this are seeing this, they need to give Fernando, Inuck, Ernesto and Jorge a massive pay raise. Ernesto and Jorge worked very hard. Fernando and Inuck made it fun.

We stayed at this hotel in June 2025. The staff and location were excellent, but the rooms were disappointing. A persistent musty odor made the air feel stale and even warped paper in the room within a few days. There were no operable fans in the room or bathroom. After the trip, everyone in our group became ill. On our final night, a very large, heavy metal wall hanging fell onto me while I was sleeping. It was terrifying; fortunately I only suffered a mild headache. The staff were apologetic and offered medical assistance (which I declined), a complimentary spa massage (I didn’t feel up to it), and airport transportation (we had already arranged our transfer). They ultimately waived room charges for a few Starbucks drinks and provided a $100 credit. Given the moldy conditions and the serious safety hazard, those gestures didn’t feel sufficient. I would recommend considering other options.