Hilton Vallarta Riviera All-Inclusive Resort

We just returned from another fantastic week at the Hilton Riviera Puerto Vallarta, This was our third time here and for obvious reasons. First off, the staff and quality service – 2nd Food and lastly the location. As far as staff goes – a big shout out to Jorge from the Vela restaurant and his amazing breakfast team — José Luis and Adrián and Jose. Jorge from Vela took care of us every morning for the whole week – he was very attentive and professional. He brought things out to us we didn’t know were available – he made suggestions about items in the buffet we would have never tried. We also want to recognize Marcos, who makes omelets and eggs in the breakfast area. Marcos is simply awesome, he works hard, always has a smile and makes the best omelets. We also want to mention Saul, who took good care of us when the steak restaurant was full. Saul arranged for another restaurant to prepare steaks for us at the Mexican restaurant upstairs. Lastly, the overall location is perfect. They have a swimmable cove-like beach – and the mornings are the best time to catch a swim in that part of the ocean because the waves really calm. Also, the pools are large, well-kept, and service by the staff is top notch. Overall – the biggest plus this place has going is it’s staff and their commitment to providing great service. This is why I will look forward to visiting again --

From entry to exit, this hotel establishment knows how to treat guests. There is not a thing they will not do for you if it is in their power. BEST staff recognition for the bell hops, concierge, bars/staff, hosts…all excellent! Our beach service was impeccable! Servers running up and down to setup chairs and umbrellas, bring food and drinks. One day we even forgot our sunblock and Kiko/Eduardo ran to find us some to use. Edwardo, Kiko/Eduardo, Melquiades, Juan. Thank you for your TOP NOTCH service while on the beach! To the best lifeguards, Ismael, Eugenio, and Alejandro, you are all so welcoming and nice. Thank you for keeping the pools and beaches safe! Alejandro had to save a man that was stuck in a raft in the currents. It was a perfect save. The food: The steakhouse is worth it, the Italian restaurant isn’t too bad, but the buffet needs A LOT of work (for lunch). The choice foods were horrible. You’re better off ordering a burger pool or beachside. Rides: better to take a taxi out and an Uber home. Ubers sometimes cancel rides coming to pick you up. Drinks: One thing that frustrated me was this hotel only serves beer in a can from room service. Cans should be offered and especially with how hot it gets (your beers get hot very fast). Room Service: EXCELLENT and excellent choices of food and drinks. BARS: there should be at least one Adults Only Bar that stays open until midnight. The 10:30pm hour is ridiculous! Also, beware, the last standing open bar is in the lobby (stays open pretty much all night and they allow children. It’s not relaxing for adults and surprised me parents had their children (very little kids) up so late with people drinking. Overall, best hotel and great staff!

This was our 2nd trip to this beautiful resort and it did not disappoint. The service here is absolutely spectacular. We started every morning in Vela restaurant, the food is good with options for every traveler, including an omelet bar and quesadilla station. The best part of our breakfast was our server Norma Medardo. She is an absolute gem of a human being. We remembered her from our last trip and were excited to see she was still here. She and her team go above and beyond; even having our mimosas ready when we arrived in the morning. She knew everyone in our group by name, and our preferences! Omar at the pool bar ensured we always had something to sip on. Edgar from La Luce and Ixael from Mezcal were also phenomenal servers. The activities crew was always getting guests involved and someone got me to compete in a kayak race. The rooms were clean and everything was stocked well. I cannot rave enough about this beautiful resort and the phenomenal service we received here. We will be back again!

We went for a Costco trip and celebrated Día de Muertos in Puerto Vallarta. The facility was clean, the restaurants were good, and there were plenty of activities for all of us. The best part of our stay was the staff, and we want to give special thanks to Sofia, Yareli, Eugenio, Inuk, Blanca, Hugo, Ismael, and Saul. Y gracias Alejandro por cuidar de nuestra hija cuando se lastimó en la playa.

The team at the Hilton Vallarta Riviera were great, from reservations team Einer Alvarez and Juan Reyes accommodating last minute changes, to the team in the spa (Gabriela and Vanesa) they made us feel at home while we celebrated our 25th anniversary. Great food and good value.. thank you Hilton Vallarta team!