Velas Vallarta

We spent a week at Velas Vallarta and it was fantastic. To preface my review we have been to this hotel many times before but this trip we had some changes in diet restrictions. We are from the east coast and travel regularly. We have gone to other all inclusives so we do have a basis for comparison. Velas hits it out of the park everytime. From the minute we arrived, we were welcomed and taken care of. The motto of Velas is everything is possible. If you need something it is imperative to ask! The why is because they will make it happen. Checkin was a breeze and Abygal made it happen quickly. Velas has switched to bracelet room key combo! This made things very easy for access and not having to worry about key your room key. Our rooms were ready on arrival and we arrived at 10:45am. We had two one bedroom villa plus suites which were beyond clean and wonderfully appointed. The new rain head shower in the bathroom is nice but I still think a shower head on the wall is needed. Regardless it was perfectly fine. Our room everyday was made up perfectly and EVERY night we received turn down service and a refresh on towels and cleanliness. This is forgotten at most hotels! We needed items for the room etc and they arrived in less than twenty mins. The property is Prestine! It is manicured daily! Bathrooms at the pool have attendants and there is always someone picking up or cleaning something! Poolside service was amazing! The staff go above and beyond to ensure you have a great time. We had Carlos, Roger and Ivan who were fantastic. We also got to see Marcelino, Jacinto and Eric! There are no levels of service like other hotels. Everyone gets the top shelf alcohol and service and this is why we love this property! Christian is the man behind the activities at the pool and at night. He ensures everyone is having a good time and works the crowd liked a professional. My family had know him for almost 15 years. Even though my kids are too old for the kids club, Erika made sure they participated at the cooking class because that was their thing for many years. Erika saw my girls and immediately gave them a hug. This is the velas way! Every night we dined at Andrea. Yes the hotel only has two restaurants but the menu rotates every night to a different cuisine! We believed the food this year was way better than previous. It was good before but this year was better. We did have a dietary change this year as one of our travelers had a gluten and dairy diet restriction. Velas has a menu that indicates which items can be free of what products and a healthy menu which indicates diet friendly options. The staff and chefs are well trained to accommodate your dietary restrictions. Please ask and they will accommodate! Almost every night we had Ernesto who has become like a member of our family. Ernesto ensured we had a great meal and provided amazing customer service. When Ernesto was off we had Julio and Julio who were fantastic. Julio junior is a great asset. Many of these employees have over 15-20 years and that says a lot about that and the hotel. Omar the captain was great to see and made sure we were taken care of. In the morning for breakfast we ate at Andrea and were greeted daily by Mildred! Millie is like a family friend. She runs a great ship and ensures customer satisfaction! We were taken care of by Angel and Angel and Saul. These guys were awesome. We ordered gluten free bread for avocado toast and eggs with hashbrowns they made sure the hasbrowns came from a fryer with new oil to avoid cross contamination. Amazing service and food! For lunch we often went to La riberia and Cristina and staff made us welcome. You could literally order anything! If they didn’t have it they made it! Burger with gluten free bread no problem! Service was very good! It was also nice to see Enrique Roberto and Ricardo from the night group during shift change! The desert counter also now serves all natural sorbet which was great for those that could not have milk or lactose! At night Spyder the magician was at the restaurant to provide some table side magic! Spyder is next level think America’s got talent stuff! During the week Juan Carlos and Angel(manager of waiters) checked on us to make sure our week was amazing! All in all a fantastic trip! There isn’t anything we could ask for other than more time! I wouldn’t hesitate to tell anyone to book their trip! The biggest issue we noticed was people not asking for something yet complaining. Ask and you shall receive! Guaranteed!

Jorge M Guti is the resident mobile bartender. He has the coolest cart loaded with all of the latest and greatest ingredients to prepare the most delicious cocktails! He will come to you so you won’t lose your favorite place by the pool. Enjoy

Excellent hotel, amazing service, varied food, facilities such as pool and rooms, excellent... Very comfortable and clean room... All the staff is very friendly, even though there is a large population, there is no distinction or preference of any. All the food and drink very tasty. The pool is very large and very agardable and perfect. It is a 100 percent affordable hotel. The beach is very beautiful and suitable to get in to enjoy.

Excellent service as always. Marcelino was our waiter most of the week and took fantastic care of us around the pool. Eric, Rogelio and Victor were also great. The restaurant staff were also fantastic! Thanks to Omar, Raoul, Angel and Oscar. Thanks to you all for going above and beyond to take great care of our family.

Awesome experience for the whole family. Great food, service and drinks.(all inclusive)Beautiful venue with a huge multi pool. April weather was perfect. Would definitely recommend and return . If you like to be pampered, this is the perfect place. It’s like cruising except on land.