Hyatt Ziva Cap Cana

What a wonderful few days at Hyatt Ziva Cap Cana! We were all blown away by the staff and the customer service and agreed it was what sets Ziva Cap Cana apart from twist of the other resorts we have visited. 1. Room: we had an Oceanfront king suite with a queen sleeper sofa. It was perfect for the 4 of us. Housekeeping was wonderful, the beds were very comfortable, and the fridges were kept well stocked. We were concerned at first that our teens wouldn’t fit well on the pull out but they agreed the Queen pull out was very comfortable. There are no bars like in a true pull out (more like a foldable mattress if that makes sense). For reference they are 13 1/2 year old twins. Our room came with club level privileges and a butler. We really didn’t use the club pool because it was more crowded and smaller than the regular pool. We did use the club lounge a lot though to grab drinks and snacks throughout the day. Our butler, Martin, was magnificent! Talk about being amazing at your job! He tracked us down every day to make sure we didn’t need anything. He even delivered wine and chocolate covered strawberries to our room one afternoon without us asking for it. We probably should have used his services more often but we were only there 3 days and had never had a butler before, so we didnt know what we were doing. Definitely could have used him to get us pool chairs! Ha! Those were impossible to find after 8:30am. 2. Food: we ate at the Mercado buffet, The Navigator and Noodles and Thread. All were good but the buffet really was the best for our group. It had so much variety that our picky eaters could always find something. Mercado is not your average all inclusive resort buffet; absolutely delicious, fresh! Note: you can’t do reservations at the restaurants. If you want the best chance of not waiting, go at 5 or 5:30. We made the mistake of going to Noodles and Thread at 7 and waited over an hour for our table of 4. The coffee place in the lobby was fantastic for coffee in the morning and ice cream and popsicles during the day. There is also a grill/BBQ that is set up daily by the pool near the Navigator Grill. It was a great way to get a quick lunch. 3. Waterpark: it is beautiful and very compact so very easy to get around. It was very fun for the kids but they have been spoiled by Atlantis, so after 1/2 a day at the Ziva water park, they were done. There are plenty of loungers at the waterpark and the food truck was very convenient. Just note that you have to stop at the desk to sign a waiver as you walk into the waterpark. 4. Pool: we loved the main pool and swim up bar. Such wonderful bartenders! Be forewarned, the loungers are gone by 8:30 am. No one is actually sitting in them, but they have towels, beachbags and clothes on them so people can save them. The first day, we just put our stuff on some loungers at the beach and then went between the pool and beach all day. The second day, we were lucky enough to grab a table near the swim up bar where we could sit. No loungers but at least we had seats. make sure to ask to see the menu at the swim bar. We had no idea there was a very extensive menu of fun drinks, especially for the kids. 5. Beach: such a beautiful, wide and soft, beach! Yes, there is seaweed. The few days we were there, it was pretty breezy and bad enough that the girls really did not want to be in the water. The seaweed touching you is a little "icky" according to them. We only had a few hours on one of the days where the yellow flag was not up on the beach. When the yellow flag is up, the water sports are off-limits. Kayaks, paddle boards, etc. can only be used when the green flag is up. 6. Teen club: the teen club, which is near the waterpark was open from 3 PM to 9 PM every day. We stopped by to check it out but our girls didn’t use it that much because they made friends on the beach and played volleyball and hung out in the pool. 6. Tips.: * bottles of water are available anywhere and everywhere! I love that we were able to grab bottles from the bar, from our mini fridge, and from just about any staff member around the resort. And the water bottles and ice are safe. None of us got sick. * bring some 5 and 1 dollar bills to tip the staff. The bartenders and the staff are so wonderful and helpful. * The AC in the guest rooms turns off when you have your sliding door to the balcony open. Even if the door is just cracked open a little bit. So, make sure you close and lock it before you leave the room or else you will come back to a very humid and hot room! *The evening movies are really fun for the young kids. The resort sets up little tents and make shift beds on the green. They also have refreshments, popcorn and snacks. *The transportation company, Transekur, that Ziva uses is wonderful! We used them to and from the airport and they were on time, had clean cars, and even had refreshments for us. * The airport was easy and not crowded when we were there. Our flight out was at noon on a Wednesday and we got to the airport around 9:30am. We have traveled quite a bit to all inclusives and non-all inclusive resorts, and this was by far the most amazing resort when it comes to staff and customer service. The staff went out of their way to help you and worked so hard to keep the resort grounds immaculate. Food was also surprisingly great for an all-inclusive. The stretch of beach Ziva is located on is beautiful but the water was no where as clear as Turks or parts of the Bahamas.

I just had my wedding on the beach at this location and could not have had a better experience. Everything and everyone is top notch from the service to the food. Security was very important to us and we felt like we were on a secluded island and beyond safe. The employees from managers to the janitors were happy and welcoming. What a great trip I would highly recommend the Hyatt Ziva Cap Cana. Love love love this hotel!

The hotel was beautiful. We stayed in a swim up suite, ocean front, spectacular. Our butler was Santo and he was awesome. Bernardo in pool bar area kept pace with our group. Wedding in Gazebo and the roof top reception, food again awesome. Only wished we could have stayed longer. 22 in our group.

Just fantastic. There was So much to do, including waterpark, beach, pools, entertainment. The staff -- every single one of them -- were excellent, warm and attentive. The food was quite good. Lots of families having fun together. Really great trip!

Christopher was our butler at the Hyatt Zilara. He saved us seats by the pool and beach. He also checked in on us each day at the pool. Christopher got us dinner reservations one evening at the Italian Restaurant. Always happy to see us with a smile on his face.