Hyatt Ziva Cap Cana

Hyatt Ziva is likely the best resort in Punta Cana. The staff there are kind and friendly and are learning English. The resort is clean and although food is “Domenican” there is options to choose from. Would recommend anyone to visit this resort.

Our son was recently diagnosed with celiac disease, so this first trip felt overwhelming. But from the moment we arrived, Yazmin Ortiz made us feel at ease. She gave us her personal contact information and went above and beyond to make sure everything was perfect for us. She showed up at every restaurant, pre-ordered room service to ensure it was gluten-free, and just made sure we were incredibly well taken care of. Not only did she look after us, but she also went out of her way to support our larger group simply because we were a part of it. Every detail—from the beach to the food—was outstanding. Thanks to Yazmin and the amazing team, we had a truly memorable experience.

The property and service at Hyatt Ziva Cap Cana were extraordinary. We would definitely return. Every single employee went out of their way to greet us with a smile. The property and rooms were immaculately clean. We were fortunate enough to stay on the club level and our assigned associate, Raquel Camacho was simply amazing, ensuring we had everything we needed multiple times a day and arranging for a special celebration for our daughter on very late notice. Raquel was very kind and made us feel like one of her own family. We also met a remarkable server at Mercado. We were seated in Loren Carrion's section at our first breakfast. I asked for a drink that wasn't on the buffet and without hesitation, Loren made it for me and had one waiting for me each morning I returned (and remembered my husbands drink order as well). Loren made us feel like family while we were there and we found ourselves looking for her on property. The people at the Hyatt Ziva Cap Cana made our stay memorable!

We had an enjoyable stay at the Hyatt Ziva. The hotel was beautiful and clean. The only downside was the food. We tried a different restaurant every night, but many times ended up going to the buffet afterwards because we didn’t enjoy the meal. All of the hotel employees were really hospitable and went out of their way to make sure we had a great time. Elvin, Alfredo, and Jahiro really stood out, but everyone was great.

Wonderful place for a Caribbean visit with young children. We visited with another family and all had a great time! The pool/bar area is large (bring your own floats!) and the pool bar was a hit with the kids. The restaurants were able to accommodate us as a group of 8, and we went to a new place each night! The staff was there to help with any needs.