Hyatt Ziva Cap Cana

Overall a fantastic experience. Resort is brand new, well thought out with large rooms that are all ocean facing. Many many easily accessible food options and only thing i wouldn’t recommend is the club access; absolutely not required to have a good time. Loads of activities for kids ans adults and great indoor and outdoor dinner options

The stay was great, all the attention was phenomenal and the hotel was very cozy, the food was exquisite and the room was very comfortable, it is a perfect place to rest and share with loved ones, every corner provides the comfort to spend a very pleasant time, we will definitely return!

First and foremost, I've been having a wonderful time here. This trip follows a weeklong stay at Beaches Turks & Caicos last month, giving me the opportunity to compare experiences. The rooms are well-appointed, and the flora and grounds are beautifully maintained. The activities are decent, although the water sports team could be a bit friendlier. What really stood out to me were the vastly different experiences I had at the front desk. Overall, the staff made us feel very welcome, but one individual, in particular, left a lasting positive impression. Forgive me if l've misspelled his name, but Erhim at the front desk was absolutely outstanding. He was extremely knowledgeable, courteous, and went above and beyond to assist us. For instance, he explored the option of upgrading us to an oceanfront room. Unfortunately, we weren't able to follow up until the next day to finalize the upgrade to an ocean front room. When we returned the following day to view and pay for the upgraded room, we had the unfortunate experience of having to deal with another front desk staff member in a brown uniform-possibly named Randy. Unlike Erhim, this Individual was confrontational, unhelpful, and far less accommodating. After viewing the room and deciding to proceed for the paid upgrade, the employee showing me the room and I called down to confirm that I would take it. However, the gentleman in the brown uniform (possibly named Randy) told us he would not give us the room. Instead, he offered a room on a lower floor, where a palm tree obstructed the view for the same rate. This felt like a classic bait-and-switch scenario. Erhim had already done all the work for us and wanted to continue to assist us but Randy stepped in front of him unwilling to allow us to work together. The situation was unnecessary and frustrating, leaving a damper on the rest of our day. It was a waste of my and the staff members time. I expressed my concerns directly to "Randy." It not working out to pay for an upgrade to an ocean front room is all good. This place is what you make of it. Overall, this is a great resort with beautiful amenities and exceptional staff members like Ibrahim. I absolutely recommend booking a trip here, but be prepared to walk away from individuals who are not welcoming or accommodating. Rest assured, someone else nearby will likely step in and elevate your experience at Ziva and Zilara. Update* I was at the front desk to get change to be able to continue to tip the staff. Rudy came out to apologize for our unfortunate experience we had yesterday. They offered us the room complimentary. We decided not to take it but felt obliged to give the better rating since they tried to make up for it. I don’t think we are returning here but urge everyone to try this outstanding resort.

We had the most amazing trip ever. We came with a big group for my dad’s 60th birthday party, and we were blown away by how beautiful the resort was, the delicious food, and most importantly, the incredibly attentive and kind staff. Fraudicio (apologies if I misspelled his name) was an incredible butler who made sure all of our needs were met and more. He even surprised my dad with a delicious chocolate cake at the restaurant on his birthday night and always checked in with us at the resort. The entertainment team made our stay so much fun, especially Nelson who played volleyball with us everyday and Daniela who went out of her way to get us fresh towels or water and also played games with us. They were truly amazing. Everything was perfect, and we cannot wait to come back!

The whole experience was great. I suggest this resort for anyone with families. Food, activities, cleanliness and staff were all fantastic. If I had to mentioned and issue or two one was our room shower head continuously leaked - when sleeping was a little annoying. Breakfast staff, outside, first thing in the morning didn’t seem to eager to serve us. I think I asked for coffee on 4 separate occasions before getting a cup. Other than those two things this resort and everyone on it were phenomenal. I highly suggest it.