Paradisus Punta Cana Resort

I wish I could stay here forever. I've traveled extensively internationally, but this was my first tropical vacation, and I can't say enough about how incredible this resort is. The service was exceptional, the food was outstanding, and what truly made the experience unforgettable was the concierge service, which made us feel like royalty. Our concierge, Adriel, was nothing short of amazing—attentive, proactive, and always one step ahead. He’d already secured dinner reservations before we even thought to ask, ensuring we never had to worry about a thing. He was also incredibly helpful with booking excursions and offering great tips on how to make the most of them. Ultimately, it’s the people like Adriel here that make this place truly special. Their hospitality and care elevate this resort to something extraordinary. Juan and Gustavo from Sante, and Yessica from the Italian restaurant were also wonderful.

We spent our family vacation with all our children and grandchildren. This was a family friendly resort. The experience was elevated by the staff. Onil was our family concierge. He was phenomenal! He addressed all our wants and needs efficiently and quickly. Fransua was also great! He makes things happen! We give him a 10/5, he was so good. Adonis also made our vacation exceptional. He was so helpful in making our trip exceptional. This is a beautiful resort that caters to the people. We highly recommend the family concierge experience to elevate your vacation.

AVOID!!!!! You’ve been warned Resort and upkeep is amazing but staff leave a lot to be desired Items stolen and hotel refused to review cctv footage of stolen valuables - you do the maths why this might be the case. Refused to let me take a copy of the incident form and also refused to let me speak to management. (Mr Jorett) which are all very reasonable requests avoid at all costs. NEVER EVER RECOMMEND!!!!!!! Avoid!!! Meliá - you need to review which hotels use your brand name as its the worst experience I’ve ever had

Elvis Santa Maria had been serving us on the beach every day of our vacation. After the first day, he had our chairs set with towels prior to our arrival on the beach. His service has been top notch. It has been such a pleasure to have someone look after us the way that he has. 10 of 10

We have come twice now to Mascalzone to eat and this place has the best servers! Wilmina is so good and cheerful. She recommended the pasta we ordered and paired it with a fantastic wine from Chile. She kept checking on us to make sure everything was to our satisfaction. We will be back again before we leave 🙂! It made our stay at Palma Real very pleasant!!