The Reserve at Paradisus Punta Cana

The resort was stunning. From the beautiful private beaches to the multiple pool areas. There was a pool for every vibe. The service was impeccable and responsive. There were multiple food options throughout the day but my favourite was the custom eggs in the morning.

This was our second stay at the resort since we enjoyed it so much the first time. Everything was great; the food, entertainment, beautiful grounds & accommodation, gorgeous beach, friendly staff, wonderful servers, and our amazing concierge who became a new friend. Actually that makes two concierges who are now our friends. We'd go back as guests in the Reserve section in a heartbeat, except for one thing. We wouldn't be at ease about leaving our money or valuables in the room safe. Sad to say, we had over $400 stolen & it didn't go missing at one time. We were very diligent in locking the safe before we left the room. Upon reporting the initial theft, a conversation with manager, Richard Asitente left us feeling insulted with the implication that perhaps we had not managed our money and that, following a preliminary investigation, without proof that someone took the cash, there was nothing further to be done. We left that meeting with our threat of posting about our experience on social media as our only recourse. That prompted another meeting along with a lady from customer service with an offer to compensate us for the 'inconvenience' with an upgrade at our next stay. A complimentary couples massage was another appeasement which we gladly accepted and greatly enjoyed! However, documents we were asked to sign as an agreement that we would not post on social media were not acceptable to us as it only referenced our 'inconvenience', without mention of theft. We returned home without signing it. Subsequently, we have had no follow up communication from the resort, except for a reply from Mr. Asitente after I reached out to him to make inquiry. He again stated that the 'investigation' proved nothing even though we knew that someone who had access to our room was a thief. There was no other explanation. The offer of an upgrade for our next stay was repeated. Of course we have nothing in writing to guarantee us of that. Bottom line, we love the resort, and connected with a lot of awesome people. But it's so unfortunate that we will probably not return given the situation of the incident itself and, what we feel, was a lack of more aggressive investigation and follow up communication with us. We have not told a soul about this until now. But we can't, in good conscience, stay silent any longer without warning potential guests that the security of the room safes in the Reserve section of Paradisus Palma Real is not secure from theft at the hands of someone with access to guest rooms if he or she is still employed there.

We had a great time and especially appreciated our concierge, Ariel Benzo. He was responsive and helpful and easy to reach. He coordinated our dinner reservations, spa bookings and kept us informed about activities and events at the resort.

We enjoyed our stayed at the resort. The staff were very courteous and the food was excellent . Our concierge, Ariel was very helpful and attentive to our needs. Also, at the Brisas restaurant, we met Jose, one of their waiters. He would greet us every morning with a smile and making sure we were pleased with our food selection.

Went for 2 weeks to celebrate wife's 50th bday. Couldn't of asked for a better trip. The staff are extremely friendly and courteous. Eriol our concierge went out of his way to make sure we had what we needed. He also made our dinner reservations which was a plus. Checked in daily to see how we were doing and loves his job. The bartenders at all the Celcius bars are awesome. They remember you and what you like and are always happy and dancing and having fun. The food at every restaurant was outstanding with lots of choices. Something for everyone. Starting with the hostesses who were very sweet to our servers not one bad thing to say. The grounds are immaculate and the beach is groomed constantly to keep seaweed away. If you read any negative reviews take them with a grain of salt. This place is the real deal.