Sanctuary Cap Cana

I know it has been quite some time since I took this trip, but after a recent experience at another resort in the Dominican Republic, the contrast made me realize just how exceptional this stay truly was. It reminded me that I never wrote a review, and this hotel absolutely deserves one. This was one of those vacations I will always remember. From the moment we arrived, the check-in process set the tone for the entire stay. The staff made everything feel very personalized and thoughtful. They welcomed us warmly, offered beverages right away, and invited us to sit comfortably while everything was prepared. Even if there was a short wait, it never felt inconvenient because they made sure guests were comfortable and well taken care of. The rooms were excellent. The level of cleanliness was exactly what you expect from a great hotel, and everything felt well maintained and comfortable. But what truly made this place special was the staff. Every single person we interacted with was incredibly friendly and kind, always smiling and making you feel genuinely welcome. The people here really represent what you imagine when you think of Dominican hospitality — warmth, joy, and a natural friendliness that makes you feel at home. The food was also incredible. Breakfast, lunch, and dinner were consistently delicious and exactly what you hope for when enjoying Caribbean cuisine. What stood out even more than the food itself was the service. The waiters and restaurant staff were always checking on us, asking how our day was going, and making sure we had everything we needed. Service by the pool was also excellent. There was always someone walking around offering drink refills or asking if we needed anything. We never had to search for someone or wait long for service. This trip was particularly special because I was celebrating my 40th birthday, and I traveled with several of my female cousins. The hotel staff helped make the celebration truly memorable. At one point, one of my cousins asked if they could bring a small slice of cake with a candle for my birthday. Instead, they surprised us by bringing an entire cake and helping everyone sing happy birthday. It was such a thoughtful moment and made the celebration feel even more special. We also had a wonderful photo shoot arranged through the hotel, and they helped us organize a tour to Isla Saona, which turned out to be an amazing experience and one of the highlights of the trip. From the facilities to the service, the food, and the overall atmosphere, everything exceeded our expectations. If I could recommend one hotel in the Dominican Republic, this would absolutely be it. No regrets at all — truly one of the best travel experiences I have ever had.

Another excellent trip to Sanctuary Ca Cana! I want to start by saying the grounds were impeccable and stunning. The room in the castle was clean and roomy. The service was excellent especially Camacho, the butler we had because we were in the castle and Ismael, the gentleman who served us drinks daily on the beach. The food was very good especially the WOK.

We went for three nights four days ended up staying six nights seven days due to blizzard up north. Actually it made our trip even better gave us plenty of time to relax and take advantage of all the amenities around the property. This was our second time here because we loved it the first time we figured we would come back this time we stayed at the castle oceanfront room. It was a huge room. The deck and patio outside was the best part. The furnishings need some updating and the bathroom ceiling was leaking but we don’t let it bother us. Our Butler Hector was very accommodating, offered all of his services. We didn’t really need much because we had already arranged our transportation and reservations at restaurant, but it was nice to be taken care of. We stayed at the castle for three nights and then moved to a junior suite in building one this room was perfect had been recently renovated and had a gorgeous view. We loved our morning lingering breakfast and being able to choose a place for lunch and dinner. We found the restaurants to be very good the walk being our favorite and we loved enjoying the Italian restaurant as well. Please remember there is a dress code if you plan on going as we saw many people getting turned away the staff is extremely friendly and outgoing Felix at breakfast and at the steakhouse was absolutely fantastic. He remembered what you needed every morning and really cared about the stay. I think our biggest was complaint was not being able to get lounge chairs in the morning this was a big problem over the weekend as it was very busy. But once the weekdays came, it was very easy to find a lounge chair. They really should enforce some type of rule that you can’t just throw your towel down and be gone half the day. The chair situation was enough for us to consider not returning. Overall, we had an outstanding time. I really hope management will do something about the chair situation and hopefully we can return in the near future.

It was an incredible experience! The staff as so welcoming and took care of every need for us. The food was delicious, and it was one of our favorite places we’ve ever stayed. Definitely top notch! From Abel running the activities with so much energy, Omar and Manuel keeping us hydrated by the pool, individual care by Elvi at the Bali beds, and great service from Alex, we were incredibly impressed!

Excellent venue and incredible service, especially our butler, Hector. The rooms were clean and the location, right on the beach, was excellent. It was never loud and the food options are plentiful.