Sanctuary Cap Cana

We recently stayed at Sanctuary Cap Cana and had a wonderful vacation overall. I would recommend the resort. The standout of our trip was, without question, our butler, Camacho. He was exceptional. He was proactive, attentive, kind, and genuinely invested in making sure we had an amazing stay. Every request was handled quickly, he checked in without being intrusive, and he consistently went above and beyond. He truly elevated our vacation, and he is one of the biggest reasons we would recommend this resort. The resort itself is beautiful. The grounds are well maintained, lush, and peaceful, with plenty of places and pools to relax. It never felt overcrowded, was quite, and the atmosphere was exactly what we were looking for. Having a swim-out room and access to our pool was one of the best decisions we made when booking this trip. The beach and pools were clean and well cared for, and the staff throughout the resort were friendly and welcoming. The ocean was closed to swimming due to the sargassum seaweed, but they did a great job maintaining the beach, Our room was spacious, comfortable, and clean. Housekeeping came in daily throughout our stay, and the room had everything we needed for a relaxing vacation. We always had enough water and beer (Presidente was the only beer option). I do recommend requesting what you want removed from the room each day. They did not take food unless we asked. The food was good overall and there was enough variety that we always found something we enjoyed. Service in the restaurants was generally very good and attentive, shout out to Miguel and Yoleydys. The excursion desk was easy to work with and made booking activities simple. They answered our questions, explained the options well, and they were very helpful when our fishing excursion was canceled. The reason for the 4-star rating comes down to the spa. Five of us went to the spa for a massage on our last full day and the chiller line above my friend's room broke and dumped 1,000s of pounds of water on to the husband. They were able to get the wife out in time (butt naked) but not him. The staff was very accommodating and did their best to ensure our friends felt safe and taken care of. They and their masseuse were all traumatized but thankfully walked away with their lives. The whole spa flooded! That said, we still had an amazing trip. Sanctuary Cap Cana is a beautiful adults-only resort in a gorgeous location, and the relaxing atmosphere made it easy to unwind. Most importantly, Camacho provided the best service we've ever experienced at a resort. He is an incredible asset to Sanctuary, and we sincerely hope management recognizes the impact he has on guests' vacations. Thank you, Camacho and the rest of the staff, for making our stay so memorable!

I booked this hotel through Amex travel and if you planning to stay here, I highly encourage you to stay away! They advertise it as luxury resort but the hotel does not provide luxury service/products. They also advertise it as all inclusive with no fine print of what type of things are included (when Amex called before booking, they confirmed that there is only one package available and it is all inclusive) . When you get to the property, they try to charge you extra. Be aware, that they serve only cheap alcohol as part of your all inclusive package. How is that for luxury experience? The manager tried to sell a bottle of Don Julio to me at a 10% discount which was a disgrace and it defeats the purpose of staying at an all inclusive “luxury” hotel. Seriously? You’d get better service and Don Julio as part of your all inclusive package at a hotel like “grand Bavaro Princess” Amex tried to contact the property numerous times and no conclusion was reached. In addition, WiFi does not work properly and when I brought this issue up to management, they said I should use it in a different area. I tried bringing this issue up again the next day and they looked at me like I do not know what I am talking about. The hotel is old and certain areas are pretty beat up so definitely not worth spending $450 per night here. When I was checking in, I was told that I would have a personal butler (which was not originally advertised at the time of booking) and that the butler will help me with any issues and with reservations. He was not interested and said that I do not need any. Overall, a lot of false advertisement and management cannot really accommodate you.

We had great experience, Special thanks to Juan antonio who helped us and served us all the time

Absolutely loved our time at Sanctuary. The food is good, the staff is amazing, the resort is beautiful and the drinks are plentiful. The beach is on the smaller side. We mostly stayed by the pool in cabanas and beach chairs. The room are spacious with a beautiful shower and balcony. Restaurants do require closed toed shoes at night and one required pants. Something I wish I knew before hand, as I mostly packed shorts and sandals. Overall, we thoroughly enjoyed a quiet, relaxing, vacation at Sanctuary with amazing views!

The honeymoon suite, all of the restaurants and pools were absolutely fantastic! But most importantly, our Butler Carlos was extremely knowledgeable and attentive to our every need. He even anticipated what he thought we would need, had it ready before we even knew we needed it!!! 😳👍🥰🥰🥰 Thank you so much, Sanctuary! And even more, thank you Carlos for making our experience so special! 😊😊😊