Sanctuary Cap Cana

I cannot say enough good things about Sanctuary Cap Cana! The location right on the water is like a scene from a movie! From the welcome desk to our Butler Frank to the wait staff everyone was so friendly and the views were spectacular! From the minute you arrive the staff have nothing but smiles and friendly encounters! We had a room in The Castle with a swim up suit and it was amazing. The swim up bar was clean and the bartender knew how to make any drink you wanted. The restaurants had so much food that you couldn't go hungry even if you tried! I do recommend bringing a pair of pants and closed toe shoes for the fancier restaurants. Frank went above and beyond to make our Honeymoon special we couldn't have asked for a better Butler for the week! When we went to the Blue Marlin for lunch on our first day, I ordered Crab cakes but our server told me that they were out of them. I ordered something else but then Eduardo brought me out Crab cakes stating that he had the chef make some up for me, made my day! The main pool atmosphere is busy but relaxing at the same time. The smaller pools are nice and relaxing. You definitely dont feel like there are many people there!

My daughter, husband, and I stayed four nights at this resort. If I was reviewing this hotel merely on its aesthetic or service I’d rate it 5 stars. Sadly, our room smelled terrible (like a moldy cat box) the whole trip, and our resort was taken over by a company retreat. The company had a party one night and the DJ stand was outside our balcony. The next night the company retreat took over the whole Sanctuary Town. The only restaurant that was open at the resort was the Steakhouse, which was fine, but we had already eaten there twice on our short trip. It would have been nice to know that our meal options were going to be limited at the resort. The last day at the pool a wedding party took over the resort. We couldn’t enjoy the pool because they were so loud. That night they had a party outside of our balcony. This resort is lovely, the service is wonderful, but when events are scheduled they get priority over the other guests. They also need more meal options that are included in the plan.

I love this resort! We stayed in the Castle and had the most beautiful view. The food is excellent. The staff is extremely friendly and helpful. When we stayed at the Castle, Alexander was assigned to help us with all our needs. He was so kind and took care of everything efficiently and quickly. There are so many pools and with beautiful aesthetics. I can’t wait to return to this resort soon. I’ll request the same room and hoping Alexander will be able to help us again.

Use the Altura VIP service at PUJ for arrival and departure. Absolutely worth it. Highly recommend staying at the Castle. Having butler access there is a game changer, and if Lugo is available for the butler service, sign him up. He was just amazing. Literally pulled dinner reservations out of thin air when there were none available - and the dressier Italian restaurant is outstanding.

Our stay was fantastic thanks to Angel, who was so friendly and attentive to anything we needed. Lovely staff!