Sanctuary Cap Cana

I want to recognize Camacho for the exceptional service he provided during our stay. From the moment we arrived, he was professional, personable, and genuinely committed to ensuring we had the best possible experience. Camacho went above and beyond in every interaction. He was attentive to our needs, proactive in addressing requests, and consistently made us feel valued and special as guests. His attention to detail and willingness to help never went unnoticed, and he always did so with a warm smile and positive attitude. What truly stood out was his dedication to creating a memorable experience. He anticipated our needs before we even had to ask and took the time to make sure everything was handled flawlessly. In an industry where great service can make all the difference, Camacho exemplifies hospitality at its highest level. Despite some challenges during our stay, Camacho's professionalism, kindness, and commitment to guest satisfaction were a bright spot and a major reason our trip remained enjoyable. He is a tremendous asset to the hotel, and Marriott is fortunate to have someone who represents the brand with such excellence. Thank you, Camacho, for making us feel welcomed, appreciated, and cared for. You truly went above and beyond, and we are grateful for everything you did to make our stay one to remember

The property is breathtaking and we enjoyed every single minute of our stay here at the Castle! Everything was perfect from the moment we stepped onto the property. We enjoyed visiting all the different delicious restaurants and swimming in the different pools. Our butler, Camacho, did such a wonderful job giving us an itinerary of the daily activities and helping us with anything that we needed. He was proactive, attentive and genuinely thoughtful in a way that felt personal and warm. He literally took care of everything-if you can, ask for Camacho! Other standouts were Juan and Levis, waiters that we felt went above and beyond to make our dining experiences more enjoyable.

We recently stayed at Sanctuary Cap Cana as part of a couples trip with four couples. We stayed in a mix of Castle Ocean View Suites and Junior Suites, and the highlight of our stay was undoubtedly our butler, Camacho. He was incredibly friendly, attentive, and accommodating, consistently going above and beyond to make our trip enjoyable. His service truly elevated our experience. The resort grounds are beautiful and well-maintained. One thing to note is that, depending on wind conditions, you may notice the very strong smell of sargassum upon arrival. Unfortunately, during our stay, the beach was not usable because of the seaweed. They do clean it daily but it accumulates in mass quantities every morning. The food was good, though not exceptional. Of the restaurants we visited - including Wok, the Steakhouse, the Italian restaurant, and the buffet; the Italian restaurant was our favorite. Service at the restaurants was inconsistent and often slower than expected for a luxury resort. Guests should be aware of the dress code requirements. Men are required to wear closed-toe shoes at all restaurants, and long pants are required at the Italian restaurant. While we understand the desire to maintain a certain atmosphere, the dress code felt a bit more formal than the overall resort experience warranted. The pool experience was excellent. Bladimir, our pool attendant, was kind, attentive, and very helpful throughout our stay. Poolside service overall was excellent, with waitstaff frequently checking in and happily providing anything we needed. The burger at the poolside grill was the best food we had during our stay. Have lots of cash for tips. If you need money you can take a cash advance from the hotel but they will charge you a ridiculous 10% fee and provide only small bills. There is no way to leave a tip on a credit card after meals or spa service so cash is quite necessary. Overall, Sanctuary Cap Cana offers beautiful grounds, excellent pool service, and exceptional butler service. While the beach conditions, restaurant service, and strict dress code detracted somewhat from our experience, the staff members who took care of us made a positive impression.

Sanctuary Cap Cana exceeded all of our expectations and gave us one of the most memorable vacations we have ever had. From the moment we arrived, we were welcomed with warm smiles and exceptional hospitality that continued throughout our stay. The resort is stunning, with beautiful architecture, immaculate grounds, and a peaceful atmosphere that makes it easy to relax and disconnect from everyday life. Every area of the property was spotless and meticulously maintained. What made this experience truly special was the incredible staff. Everyone was friendly, attentive, and genuinely committed to making sure guests felt comfortable and cared for, but Juan Antonio was amazing since minute one. Extremely friendly and helpful. Their dedication and personalized service made us feel valued every day. The food was outstanding, offering a wide variety of delicious options, and the restaurants consistently delivered excellent quality and service. The rooms were luxurious, comfortable, and beautifully appointed, providing the perfect place to unwind after a day in paradise. Sanctuary Cap Cana is more than just a resort—it’s an experience. If you’re looking for luxury, tranquility, and world-class service, this is the place to be. We are already looking forward to our next visit!

Absolutely phenomenal experience with Camacho.