Sanctuary Cap Cana

What an amazing vacation we Had. From the second we stepped foot on the Sanctuary we experienced nothing but excellence. The lobby was beautiful and the receptionist so nice. The room was perfect at all times, very clean, and the view from it definitely the most perfect And peaceful. The food was amazing, and fresh. The service was far the best from Everyone, the drinks, the pool, the spa!!!. The entertainment people that was the most professional and fun I’ve seen. Thank you everyone for the great experience. Wanted to give à shout out to our person of point Camacho for always going above And beyond on every single detail and anything we needed with no question, effortlessly. Gracias Camacho por todo.

After spending over a week at Sanctuary Cap Cana, I can honestly say the resort exceeded our expectations in almost every way. Having now experienced it firsthand, it is easy to understand why Sanctuary has earned such a strong reputation among luxury all-inclusive resorts in Punta Cana. First, the property itself is stunning and both meticulously maintained and cleaned. The architecture gives the resort a unique identity that immediately stands out from many traditional Caribbean resorts. The castle area in particular is absolutely gorgeous and became one of our favorite places to explore and relax. The castle pool, Ocean Club, and the infinity pool near the lobby all offered incredible views and atmosphere throughout the stay. We booked through AMEX travel and were blessed to be upgraded to the Castle Imperial Suite, which was…in a word…breathtaking and complete with our own private infinity pool. As this was our honeymoon, we were additionally treated to an in-room bottle of champagne, charcuterie board, and a personal welcome note from the lead concierge in the room upon arrival. One thing that really impressed us was how relaxing and peaceful the resort felt overall. Sanctuary strikes an excellent balance between luxury and comfort without feeling overly crowded or overly formal. There was always somewhere beautiful to sit, unwind, and simply enjoy the ocean breeze and scenery. We especially enjoyed our time in the spa, where we experienced the hydrotherapy circuit, reflexology massage (amazing), and not just one, but two haircuts and straight-razor shaves, which we found to be some of the best and most relaxing of our lives. The food was another major highlight. For an all-inclusive resort, the quality was genuinely very good. Capriccio and the Steakhouse were standouts for dinner, and Casa Bella consistently exceeded expectations for a buffet. One of the highlights of the trip was the Dominican-themed night at Casa Bella, which featured outstanding local cuisine and atmosphere. It was one of the most memorable meals of the trip. Not to be missed is room service—we ate breakfast almost every day in our suite and thoroughly enjoyed the experience. Most importantly, the members of the team are what really make this property stand out. You’ll see tons of other reviews that call out people by name. We now understand why—they are truly committed to making your experience seamless. From the moment we arrived to the moment we left, every single member of the team went above and beyond to take care of us. We wanted to especially thank our butler, Joan, who personally took care of all of our requests on property. He even went out of his way to personally demonstrate to us how to use the jacuzzi tub after we couldn’t figure it out (I know, embarrassing). We also wanted to personally thank Adalgiza in the spa for those aforementioned haircuts and shaves as well as Nelson from room service who were absolute superstars. Lastly, we were also pleasantly surprised by the weather during our stay in May, which is traditionally the beginning of the “rainy season.” Even when brief tropical rain showers rolled through later in the afternoons, there was still plenty of sunshine and beach time throughout the day. In many ways, the occasional rain actually added to the tropical atmosphere. Big takeaway here—do not get concerned by the weather apps unless there is a tropical storm or hurricane inbound. To sum up, this trip gave us exactly what we needed: the chance to truly relax, exhale, and enjoy a beautiful environment after an intense period of transitions in our lives. Sanctuary Cap Cana delivered that experience perfectly—it was truly the experience of a lifetime. We would absolutely return and would highly recommend the resort to couples looking for a relaxing, upscale, adults-only Caribbean getaway. Feel free to DM with any questions.

My wife and I just stayed at Sanctuary Cap Cana for five nights. We enjoyed an Castle oceanfront suite. Our butler, Alex, was super helpful throughout our stay: saving chairs by the Castle pool each morning, helping us with dinner reservations, and just making sure that everything went smoothly. We look forward to coming back soon!

My wife and I had an amazing 5-night stay at Sanctuary Cap Cana. Beautiful resort, great food and drinks, and top-notch service from start to finish. The staff was incredibly friendly and made us feel welcome the entire trip. Special thanks to our butler and the team for helping make this a memorable vacation. We will definitely be back!

This place shows glimpses of hope, but ultimately falls very short of delivering a luxury experience. First impressions are everything, we were not greeted by anyone at the front door and had to lug our luggage into the lobby(we stayed in the castle). Upon entry no one was there to help. Ultimately we were checked in, and immediately offered a room upgrade. Great until they try to upsell you $1,000 for it. Bars were out of ingredients to make simple drinks, example: mint for a mojito. Staff was extremely hit or miss on friendliness. Very few restaurant options each night. Typically there are only two open for dinner and one requires a reservation that you cannot obtain. Butler felt pushy and useless. If you have experienced a butler at a Hyatt all inclusive you understand the value they can add. This is not the same. Rooms are not as advertised on the Marriott website, notice the disclaimer on there. Ours looked nothing like the photos. Housekeeping is a bright spot. As well as the wok restaurant if you can get a reservation. Seaweed is a problem this time of year for all resorts in the area. The difference is other resorts find a way to manage it and make the beach usable for guests. During our entire 5 day stay you could not use the beach one time. All in all we tried to like this place but they made it so hard. Save yourself the headache and stay at Zilara.