Sanctuary Cap Cana

I love this resort! We stayed in the Castle and had the most beautiful view. The food is excellent. The staff is extremely friendly and helpful. When we stayed at the Castle, Alexander was assigned to help us with all our needs. He was so kind and took care of everything efficiently and quickly. There are so many pools and with beautiful aesthetics. I can’t wait to return to this resort soon. I’ll request the same room and hoping Alexander will be able to help us again.

Use the Altura VIP service at PUJ for arrival and departure. Absolutely worth it. Highly recommend staying at the Castle. Having butler access there is a game changer, and if Lugo is available for the butler service, sign him up. He was just amazing. Literally pulled dinner reservations out of thin air when there were none available - and the dressier Italian restaurant is outstanding.

Our stay was fantastic thanks to Angel, who was so friendly and attentive to anything we needed. Lovely staff!

Pros: beautiful unique property, well-maintained grounds, lovely pool areas. Cons: Service-we have been to other all-inclusive resorts in Mexico, this was our first time in the Dominican Republic. The service here was definitely a couple notches down from Mexico. Most of the service staff could not be bothered, move super slow, act like you are bothering them if you ask for something. Most days our room was not cleaned, even though we were down at the pool for most of the day we had to track down some clean towels to use the next day a few different times. The towel game is ridiculous here. They allow people to save seats and never come back. If you ask pool staff to help you find somewhere to sit, they just look around aimlessly and say there are no seats available, even though 90% of them have anyone sitting in them. The food is definitely mediocre as you would expect at an all-inclusive. The one meal I would rate as “good” would be Wok- Asian. Trying to get dinner reservations if you don’t have a butler is next to impossible, even contacting the concierge ahead of time, and also trying to use the app. There are plenty of places that are way better than this, you do not get what you pay for here. We will not return.

The Sanctuary Cap Cana was one of the most beautiful hotels we have ever stayed in! We reserved the Castle 1 Bedroom Suite and the view did not disappoint. Also, I want to shout out the Castle staff, especially our Butler Lugo, who was fantastic! He anticipated our needs, proactively made dinner reservations, and was an all around great person! If you’re staying in The Castle definitely request Lugo. Finally, the view, the staff, the atmosphere absolutely made the upgrade to The Castle with the extra expense. We cant wait to visit again!