Sanctuary Cap Cana

Our stay at Sanctuary Cap Cana met our expectations. From the moment we arrived, we were surrounded by luxury, comfort, and attention to detail. The amenities met our expectations. The resort itself is beautiful, with beaches, pools, and beautifully maintained grounds that make every walk enjoyable. Whether lounging by the water, enjoying the peaceful spa, or simply taking in the ocean views, everything is designed to create a relaxing and indulgent experience. While the dining was very good and offered a nice variety, what truly made this trip unforgettable was the service, especially the butler service provided by Frank. He was exceptional in every way. Attentive without ever being intrusive, incredibly thoughtful, and always one step ahead, Frank made sure every detail of our stay was perfect. From handling reservations to adding personal touches that made us feel truly special, he went above and beyond consistently. Ranking the restaurants in our opinion: 1) Wok - Asian 2) The Steak House 3) Capriccio - Italian 4) Cassabella - buffet 5) Blue Marlin - seafood Sanctuary Cap Cana is a beautiful and luxurious resort. We left feeling completely relaxed and already looking forward to returning.

We had an amazing stay again at Sanctuary Cap Cana and this time came with friends. The best part is the outstanding service. Niky was our outstanding and friendly waiter during breakfast every day and we were so glad to learn that he also worked at the Wok restaurant. He made that our favorite experience and decorated a special table with fresh flowers and napkins shaped in hearts. We also met a new waiter at Marlin restaurant, Luis Xavier, who was so friendly and taught us some Dominican phrases. Felix was also great at the pool assisting us with seats every day. It took a while for checkin but they upgraded our rooms, which had great views and were clean. We love that the resort is small but also has so much to do. We will back again.

We recently stayed at Sanctuary Cap Cana and it was, without question, an exceptional experience from start to finish. The property itself is stunning, beautifully designed, impeccably maintained, and set in one of the most serene and picturesque locations in Cap Cana. Every detail feels intentional, creating a sense of calm, elegance, and escape the moment you arrive. What truly elevated our stay, however, was the level of service, and in particular, our butler, Camacho. Camacho is the kind of person who defines what exceptional hospitality looks like. Warm, attentive, and incredibly thoughtful, he took the time to genuinely get to know us, which made every interaction feel personal and effortless. He seemed to anticipate what we needed before we even asked. Whether it was coordinating reservations, checking in at just the right moments, or adding small touches that made us feel truly cared for, his presence made all the difference. There is a sincerity and pride in how he shows up that you don’t often experience, and it transformed our stay from wonderful to truly memorable. Sanctuary Cap Cana is a very special place, but it is people like Camacho who bring it to life. We would return without hesitation, and we will absolutely be requesting Camacho again.

The staff was Absolutely Amazing and it was a blessing because of an allergic reaction I had while there. I need to give huge shout outs to (1) Camacho - The trip would not have been as wonderful without him. He was so kind, pleasant, and funny. When I had my allergic reaction he took me to the doctor, stayed with me, and made sure to find out what happened to cause this unfortunate incident. He was so wonderful! (2) Nancy - what a sweet and beautiful soul. She made us feel cared for every day!! (3) Dr. Soto - he was an absolute life saver!! He quickly assessed what was happened and gave me the medicine necessary to stop the allergic reaction from getting worse!

My family and I recently spent spring break at Sanctuary Cap Cana. Our encounter with Alexia at the front desk was unsatisfactory, even though we had a problem at check-in because of a mistake in our reservation. It was annoying at the time because she was dismissive and unhelpful rather than assisting us in finding a solution. Every other employee we met, however, more than made up for this incident and made our trip genuinely remarkable. Our final evening was flawless thanks to Nicky at the Wok restaurant. He made sure everything was perfect, paid close attention to every detail, and exquisitely decorated our table. By the end of the evening, he genuinely felt like a friend because of his extraordinary effort and kindness. The Italian restaurant's Jacobo was fantastic; he went above and beyond to help us make a reservation and introduced us to the appropriate server, making us feel even more welcome and ensuring that we were having a great time. Luis Mario (by the beach) was very kind and considerate, always asking how we were doing and even going above and beyond to make sure we were comfortable. Yoleidy was incredibly gracious during breakfast and consistently offered to take photos of my family, which allowed us to document such priceless moments. At breakfast and dinner, Miguel from the Steakhouse was always so friendly, considerate, and a familiar, welcoming face. At the Italian restaurant, Quirillo was very kind and competent, constantly checking in to make sure we were satisfied with each meal and beverage. He genuinely added a special touch to every meal. Additionally, Jason made our mornings even better by being incredibly considerate and attentive during breakfast. Adalgisa, Cristina, and July at the Wok restaurant were all very welcoming and helped to make our stay even more pleasurable. Apart from the first front desk encounter, the rest of the staff provided outstanding care, kindness, and attention. They are the reason this trip was so memorable, and I am incredibly appreciative of each of them! Without a doubt, we'll return!