Sanctuary Cap Cana

Excellent…property, grounds, room, pools, relaxed atmosphere, breakfast, lunch, The Steakhouse, The Blue Marlin, and our Castle butler, Camacho, well worth requesting! Great…Capriccio. Okay…beach, The Wok, housekeeping was inconsistent. Room to improve…many of the staff struggled with understanding English which was challenging when ordering food and drinks. Restaurant reservations prior to our trip were a real pain. Activities were sparse. Bartenders weren’t great, over-pouring and inconsistent flavor isn’t expected at this caliber of resort.

I cannot say enough good things about Sanctuary Cap Cana! The location right on the water is like a scene from a movie! From the welcome desk to our Butler Frank to the wait staff everyone was so friendly and the views were spectacular! From the minute you arrive the staff have nothing but smiles and friendly encounters! We had a room in The Castle with a swim up suit and it was amazing. The swim up bar was clean and the bartender knew how to make any drink you wanted. The restaurants had so much food that you couldn't go hungry even if you tried! I do recommend bringing a pair of pants and closed toe shoes for the fancier restaurants. Frank went above and beyond to make our Honeymoon special we couldn't have asked for a better Butler for the week! When we went to the Blue Marlin for lunch on our first day, I ordered Crab cakes but our server told me that they were out of them. I ordered something else but then Eduardo brought me out Crab cakes stating that he had the chef make some up for me, made my day! The main pool atmosphere is busy but relaxing at the same time. The smaller pools are nice and relaxing. You definitely dont feel like there are many people there!

My wife and I were looking for a short (5 day, 4 night) trip to celebrate our birthdays. We discovered this little gem nestled on the SE side of the Dominican Republic in Punta Cana. It was easy to get to from the airport. Beautiful grounds. Nice, professional staff. Room was beautiful - we can an ocean-view balcony. Clean. Safe. Food was upper tier of the all inclusive places we've been to before. It's adult only, so no kids running up and down the halls or screaming at the pool getting splashed water in your pina colada. Most impressive to us was the kindness and attentiveness of the staff. In particular, Felix at the main pool and Gennice in food service were over the top. They went above and beyond to make our stay tremendous. Gennice always had a giant smile on her face and greeted us by name and took us to our favorite table outdoors in the shade but where you could still hear the waves. Felix always knew where we wanted to lounge by the pool. I've battled several skin cancers, and shade is important to me. As the sun moved over us, he made sure our umbrella kept up with the right shade coverage without asking. The check in and check out process was smooth. All in all, we highly recommend this place for couples getaways. There were several honeymoon couples, couples with wedding anniversaries, and other birthday celebrators like us. Hope we can come back soon.

My daughter, husband, and I stayed four nights at this resort. If I was reviewing this hotel merely on its aesthetic or service I’d rate it 5 stars. Sadly, our room smelled terrible (like a moldy cat box) the whole trip, and our resort was taken over by a company retreat. The company had a party one night and the DJ stand was outside our balcony. The next night the company retreat took over the whole Sanctuary Town. The only restaurant that was open at the resort was the Steakhouse, which was fine, but we had already eaten there twice on our short trip. It would have been nice to know that our meal options were going to be limited at the resort. The last day at the pool a wedding party took over the resort. We couldn’t enjoy the pool because they were so loud. That night they had a party outside of our balcony. This resort is lovely, the service is wonderful, but when events are scheduled they get priority over the other guests. They also need more meal options that are included in the plan.

I love this resort! We stayed in the Castle and had the most beautiful view. The food is excellent. The staff is extremely friendly and helpful. When we stayed at the Castle, Alexander was assigned to help us with all our needs. He was so kind and took care of everything efficiently and quickly. There are so many pools and with beautiful aesthetics. I can’t wait to return to this resort soon. I’ll request the same room and hoping Alexander will be able to help us again.