Sanctuary Cap Cana

Beautiful resort, great restaurants and our butler Hector was amazing and very accommodating!

The place was amazing! The castle rooms are amazing and the best part of the whole trip service wise was our butler Camacho! This man was very attentive to all of our needs. Even when he was not at the hotel we could message him and he would have it taken care of. The staff is first class in every part of the place. From ground keepers to management. Everyone is so nice. The food is good only down falling in off season the pool side grill (to get light snacks such as nachos, hamburgers, fries, hotdogs does not open till 4pm. But the room service is open 24hrs and they have all of this stuff.

Sanctuary Cap Cana was a beautiful, relaxing retreat! There are multiple pools and many shady places to lounge and relax. The food was also very good, we liked the steak house and the fish restaurant overlooking the water. Upgraded to the castle, Lugo was our butler who helped make our trip so special. Would highly recommend for a getaway!

Location was great and close to the airport. Hotel was small but beautiful. The pools were fabulous and the staff was very polite. If you are used to a traditional All Inclusive resort - this is not the place for you. No 24 hour place for food (sports bar, lounge, bar, etc.) like other All Inclusive Resorts. Buffet is small but a decent selection. Be careful of the restaurants only certain ones are open on certain days and no buffet for dinner. Some of the food did not settle well with us. The Italian restaurant has a dress code, that we didn’t see posted online - men cannot wear shorts (even if they are nice shorts) only long pants. When we arrived around 11:15am we knew we were early but there was no substantial food until 12:30 (tiny little snacks at the coffee bar). The hotel was dead and there was very limited things to do at night - no shows - just Karaoke. Beach this time of year has lots of seaweed, can’t go in the ocean at all. Very very cheap alcohol is used in the drinks - be prepared for a headache / hangover. We asked for a Margarita at the pool, they never told us they ran out of Tequila and just made mocktails. Wasn’t until we asked for an extra splash of tequila were we told they ran out. Nice staff, good grounds - but would not be going back. This is our 4th all inclusive in the DR and currently at the bottom of our list.

We recently stayed at Sanctuary Cap Cana and had a wonderful vacation overall. I would recommend the resort. The standout of our trip was, without question, our butler, Camacho. He was exceptional. He was proactive, attentive, kind, and genuinely invested in making sure we had an amazing stay. Every request was handled quickly, he checked in without being intrusive, and he consistently went above and beyond. He truly elevated our vacation, and he is one of the biggest reasons we would recommend this resort. The resort itself is beautiful. The grounds are well maintained, lush, and peaceful, with plenty of places and pools to relax. It never felt overcrowded, was quite, and the atmosphere was exactly what we were looking for. Having a swim-out room and access to our pool was one of the best decisions we made when booking this trip. The beach and pools were clean and well cared for, and the staff throughout the resort were friendly and welcoming. The ocean was closed to swimming due to the sargassum seaweed, but they did a great job maintaining the beach, Our room was spacious, comfortable, and clean. Housekeeping came in daily throughout our stay, and the room had everything we needed for a relaxing vacation. We always had enough water and beer (Presidente was the only beer option). I do recommend requesting what you want removed from the room each day. They did not take food unless we asked. The food was good overall and there was enough variety that we always found something we enjoyed. Service in the restaurants was generally very good and attentive, shout out to Miguel and Yoleydys. The excursion desk was easy to work with and made booking activities simple. They answered our questions, explained the options well, and they were very helpful when our fishing excursion was canceled. The reason for the 4-star rating comes down to the spa. Five of us went to the spa for a massage on our last full day and the chiller line above my friend's room broke and dumped 1,000s of pounds of water on to the husband. They were able to get the wife out in time (butt naked) but not him. The staff was very accommodating and did their best to ensure our friends felt safe and taken care of. They and their masseuse were all traumatized but thankfully walked away with their lives. The whole spa flooded! That said, we still had an amazing trip. Sanctuary Cap Cana is a beautiful adults-only resort in a gorgeous location, and the relaxing atmosphere made it easy to unwind. Most importantly, Camacho provided the best service we've ever experienced at a resort. He is an incredible asset to Sanctuary, and we sincerely hope management recognizes the impact he has on guests' vacations. Thank you, Camacho and the rest of the staff, for making our stay so memorable!