Sanctuary Cap Cana

We ended up here after another resorts poor practices. We stayed in the Castle, room 1042. It was a gorgeous room and we had the best butler at SCC, Camacho, he took care of everything we needed. I highly suggest you ask for him. The housekeeping staff was wonderful also. Alejandro at the Wok and all the staff there were top notch, best dining experience we had. I wouldn’t have changed a thing. I was worried about the food since I’ve been to DR AI’s before, but this was great. I’ve avoided DR AI’s for years, but since going here I’ve changed my outlook on them.

I traveled to Sanctuary Cap Cana this past December for my daughter’s destination wedding, and I’ll be honest, I arrived without many expectations. I had never been to Punta Cana and didn’t quite know what an all-inclusive experience would feel like for such an important family event. From the moment we arrived, any uncertainty disappeared. The resort is absolutely stunning, even more beautiful than the photos, with a sense of calm elegance that makes you instantly relax while still feeling special enough for a celebration. What truly sets Sanctuary Cap Cana apart, though, is the staff. Every single person we encountered was a standout. They welcomed us not just as guests, but as family, genuinely happy to see us each day and eager to make our stay memorable. Hosting a wedding with a group of 40 people can be stressful, yet the team handled everything with warmth, grace, and constant smiles. Their attention to detail and sincere care made the entire experience feel effortless and deeply personal. The food exceeded my expectations as well, consistently excellent with plenty of variety, and enjoyed by everyone in our group over the course of nearly two weeks. We shared many meals, laughs, and moments together, balancing fun celebrations with peaceful, relaxing days by the water. It turned out to be the vacation I desperately needed, even though I didn’t realize it at the time. Every person in our group left saying the same thing. Sanctuary Cap Cana far exceeded expectations and delivered an experience we will remember for a lifetime.

The hotel is located in a great area in punta Cana called cap Cana. The people who made it extra special was Danny from the steakhouse, he was very attentive. Always willing to suggest better alternatives when I didn’t know what to do. Roosevelt made our lunch special by allowing us to move closer to the ocean view table at the blue marlin and offered so many great options to eat. Katia and severa remembered your room number immediately and were always ready to sit us down to eat. Best hostess. My all time favorite was Jeffrey and Cristy and the taco place in sanctuary town. They treated us like family and made us feel like royalty. The best waiter is Jeffrey. Listens very good to your wants and desires. Goes above and beyond. As for Cristy she made the best drinks. Very smart because she remembered everyone’s drink from the night before. Carlos the taco chef made us shrimp tacos minutes from closing making us feel extra special. Osvaldo and Felix were so attentive by the pool. I love how they always asked me do I need anything. Felix made sure I was well taken care of from the sun in the pool and beach. They even brought us towels . Fixed the umbrella. The only downside is that there’s no night life. I wish the pool wouldn’t close so early. The wok restaurant waiter Willy was phenomenal and the food portions and items were amazing. The buffet has so many authentic Dominican options on fridays. Breakfast was top tier good. The overall experience is enough for me to go back a lifetime. It’s my favorite resort. The only thing I suggest is night life a bit more maybe like game nights. The dance classes by the beach at night. Etc

We had another excellent stay at Sanctuary Cap Cana resort in January 2026! Our butler, Eric Gonzalez, was tremendous! He was exceptionally responsive and always quick to answer messages and anticipate what we needed before we asked! He was consistently courteous, professional, and warm, and went above and beyond to adjust our transportation times when the winter weather in NY precluded our leaving on our scheduled date. He helped us extend our stay by arranging an additional night with no stress on our end. He also coordinated room service and special requests throughout the trip, and made our stay feel personalized and elevated. He showed genuine attention and care that helped elevate our time there. He is TOP NOTCH and you would be lucky to have him in your corner! Thank you Eric!

We are in our early 60’s and have travelled extensively to some pretty nice resorts. Sancutary tops them all. We stayed in the castle with a butler and all our needs were more than met. We have never returned to the same resort but this one may be the exception. The only negative is the beach. We are not big ocean swimmers but do enjoy walking by the water. A few days in we discovered we could exit by the castle and walk for miles along the shore. The entire staff are incredible and management should commend them all. A few shout outs to some that stood out to us: Eric our Butler, Omar and Oscar at the pool, Felix the cat - pool chairs, Julio Alberto and Manuel servers and Maria at the smoothie bar who has the most welcoming smile. The food is top notch for a resort zero complaints. The beauty of the grounds is breathtaking. There is something to look at in every corner. Don’t let sanctuary town not be included bother you it’s such a small part of the experience.