Sanctuary Cap Cana

Our experience was outstanding from start to finish. The resort is beautiful, well-maintained grounds, and pools that became our favorite place to relax. Although seaweed conditions limited our time at the beach during our stay, it did not take away from the resort. We spent most of our days by the pools and had a fantastic time. The castle was comfortable and our butler Emilio let us know what activities were happening every day. The food selection offered plenty of variety (Wok was our favorite), and the service across the resort was consistently excellent. What truly sets Sanctuary Cap Cana apart is its exceptional staff. Juan Antonio provided outstanding service during our dining experiences. He demonstrated professionalism, attention to detail, and genuine hospitality, helping make every meal memorable. Glory (Casa Bella) warmly greeted us each day in the fruit and salad area, remembered us throughout our stay, and made us feel welcome and appreciated with her friendly personality. Sarai (Sanctuary Town) took time to engage with us beyond typical guest interactions, showed genuine kindness and interest in getting to know guests, and added a personal touch that we greatly appreciated. Cristy (Bartender) remembered our drink preferences every day and even recalled whether we preferred a single or double pour. Her attentiveness and consistency made us feel like valued guests. We would absolutely return and highly recommend Sanctuary Cap Cana to anyone looking for a relaxing adults-only getaway with outstanding service. We look forward to visiting again.

We love this property, a returned customer. The property is very nice. The quality of food and services is very impressive. Will be back during non seaweed season

⭐️ 4/5 or 5/5 | Stunning Property, Exceptional Service, and a Memorable 17th Anniversary! My wife and I recently celebrated our 17th anniversary and her birthday at Sanctuary Cap Cana, and we had a terrific experience. We stayed all five nights in the Castle section, which was fantastic. For the first two nights, we stayed in a Castle Junior Suite Garden View, and then we moved to a Castle Honeymoon Suite with a Private Pool for the final three nights. Overall, the property is breathtaking, and we would definitely return. Here is our detailed breakdown of the pros and cons from our stay: 🌟 THE PROS * Stunning Aesthetics: This is hands down the most beautiful property we have ever visited in the Caribbean (and we have been to Jamaica multiple times, as well as Antigua). The grounds, architecture, and overall design are second to none. * Peaceful Atmosphere: The resort has an incredibly tranquil vibe. It was the perfect environment for us to completely relax, unwind, and recharge. * Exceptional Staff: * Our butler, Eric, was absolutely fantastic! He was attentive, personal, and incredibly friendly. He seamlessly handled all of our daily plans, dinner reservations, and room transition. * Eduardo took care of us at multiple restaurants (Blue Marlin and Capriccio) and was outstanding. * Willy provided stellar service at The Wok. * The rest of the pool, bar, and restaurant staff were equally wonderful. * Top-Tier Spa: We booked a couples massage and hydrotherapy session. Both my wife and I agreed it was the best massage experience we have ever had at an all-inclusive resort. * Seamless Travel Logistics: The Punta Cana airport (PUJ) was clean and easy to navigate. The ride to the resort was a quick 15-20 minute drive via private transportation. On the way home, we used the VIP Lounge in Terminal B, which was an excellent, relaxing place to wait for our flight. * Marriott Bonvoy Perks: As Marriott loyalists, it was great to experience such a high-caliber property while earning points along the way. ⚠️ THE CONS * Sargassum / Seaweed: The seaweed was particularly heavy during our stay, which created a noticeable odor that took a day or two to get used to. While we still enjoyed sitting on the beach for the breeze, we never actually entered the ocean. However, the resort staff worked tirelessly every day to clean it up, and we know this is a seasonal, regional issue rather than a resort-specific flaw. * Housekeeping Inconsistencies: We experienced a few days where we had to ask for extra washcloths or wait for our mini-fridge to be restocked. Fortunately, our butler, Eric, immediately escalated this to housekeeping leadership and resolved it for us. * Private Pool Privacy: We booked the Honeymoon Suite specifically for the private pool experience. There are eight of these suites total (three on one side of the Ocean Club/Castle Pool, and five on the other). We were assigned the room closest to the Castle Pool sitting area on the right side. Because of this layout, guests frequently walked to the edge of the public deck and looked directly into our pool area. While we think we just got unlucky with our specific room assignment, it did take away from the secluded romance we were hoping for. Final Verdict Despite a few minor hitches, this was a fantastic anniversary trip at a truly paradise-like resort. The beauty of the property and the warmth of the staff far outweighed the cons. We look forward to coming back again!

We had a wonderful experience at Sanctuary Cap Cana. The resort is beautiful, the service was exceptional, and every detail made our stay memorable. A special shoutout to the team at the Wok restaurant for providing outstanding service and delicious food. We would especially like to recognize Jose (bartender), Valentina, chabelin, Willy, and Maycol for their professionalism, friendliness, and attentiveness. They went above and beyond to make us feel welcome and ensured we had a fantastic dining experience. Thank you all for making our vacation so special. We look forward to returning soon!

Tranquel quiet property. Clean. Very courteous staff. Alex was very attentive and helpful. The spa was excellent.