Sanctuary Cap Cana

We spent four days/three nights at the Sanctuary Cap Cana to enjoy sunshine, warmth, blue waters, and celebrate a birthday. I was absolutely blown away by this property, from arrival to our final goodbye. The property is immaculate (the architecture, landscaping, lighting, dining options/quality, activities, etc.), the staff is out of this world amazing, and because it's an all-inclusive, adults-only resort, it was calm, quiet, and exactly what we were looking for. We reserved an ocean front room but received an upgrade to a Monarch Villa, which came with Butler Service (we had Camacho, who was fantastic!!). Camacho and the rest of the staff went above and beyond to recognize my status as an Ambassador Elite member and created an experience that rises to the top of my stays over the last 13 years with Marriott. Hand-written letters, turndown service, champagne, and Camacho even bought me sunglasses when I lost mine! What we received for the value we paid was outstanding. Located only 15 minutes from the Punta Cana airport, it was very easy to get to, and I will absolutely be coming back to this amazing place!!

Today was the first day of my five day stay. We arrived and were shown to a room that did not have a bathtub, which was guaranteed by their website. After complaining, they offered us a “ complementary upgrade “ to a premier luxury suite (instead of our luxury suite), which we happily accepted. After a few hours there, we noticed that the balcony with the bathtub was under total surveillance, and they had been videotaping my wife naked. We brought up to the front desk that this was unacceptable and completely uncalled for. we had zero notification that the balcony was not private. they told us “things like this happen“. They offered to switch rooms, but did not acknowledge the gravity of this situation. I do not want a room with the same issues. For how much this costs, it’s insane we have to deal with these issues. I would actively advise against this resort, and that’s not even taking into account how god awful the food is.

Best experience A+ including food staff and lodging Camacho our butler Juan our server Yezzie smoothie lady We’re all A++++ Can’t wait to return

Frank, our butler, went above and beyond and exceeded our expectations! Not only did he take care of all of our needs he has an inviting, knowledgeable, and most of all, has a humorous personality! The property is beautiful, well kept and all of the staff were wonderful! Planning our return now!

The entire experience was exceptional each and every staff member made you feel like part of their family, courteous kind, friendly and warm our Angel was wonderful The swimming pools were magical. Food service was excellent especially breakfast and lunch. Buffets dinner at Capricio was a special event as was the steakhouse. We also had sushi and seafood, and the view from the blue Marlin was absolutely spectacular. We will definitely return. Our favorite room was the love bar, and the entertainment was exceptionally outstanding. And the vibe of the whole place was so warm and friendly we made many friends. The spa treatments were amazing. Next time we come back we’re going to definitely do couples treatments.