Sanctuary Cap Cana

The resort was beautiful! We went there for our honeymoon. Definitely recommend staying in the castle, the honey moon suite to be exact is was amazing. The drinks and the service were top notch. I gave this resort a 3 star review because of the food. The food was some of the worst food I’ve ever had at an all inclusive resort. They have a pizza shop and a burger shop you are able to access which was decent food but it’s not included in the all inclusive.

This is a gem, from the staff, to the food, to the accommodations, we had an amazing time and can’t wait to go back. Hector, our butler, was the absolute best and took incredible care of us. The staff treated us like family, just warm and friendly. And the little things they all do make it even more special. And the food- wow!!! My wife and I left feeling as if we had the best vacation ever!

This was our second stay in a row over New Year . We are planning a third one next year as overall we love the resort . Taking time at the airport as we wait to reflect on our experience to help other travelers making decision and also the management team to keep on maintaining / improving this great place into a true luxury collection experience Strengths : • The scenery , architecture and the gardens are amazing and very well maintained • All team members are so nice, happy , friendly , hardworking and always seeking to help customers. So many people to thank but some of them really stood out : Ezequiel at Casa Bella, Victor ( beach/ spa) , Kayla and her team at the beach … • Food : Casa Bella ( buffet breakfast, lunch and some dinners - always very fresh and wide choice for everyone.) The Steakhouse is very good as well. • New Year’s Eve : Casa Bella Buffet is just Wonderful! Excellent seafood selection wonderful cheese buffet! Great job ! Special mention to the desserts extravaganza ( so much choice) • Spa : very nice and relaxing also a great service. • Beach : Bravo to the Team for the Hard Work to keep the beach clean of stones and seaweed the whole day ( only resort to do so in the area from what we saw in walking outside of the resort ) • Security : love the fact they keep track of people walking out to other beaches and controlling them back in . Overall feel very secure To improve : • Food at Blue Marlin, Wok and Capriccio . Even though the settings / decoration are beautiful and the staff very kind , the food quality is very far from people’s expectations ( shared by many guests ) . It really limits you to the steakhouse or pizza place ( which is not part of the all inclusive anymore ) for dinner when Casa Bella is closed ( most nights ) . • Check-in : This has now happened twice in a row. We booked 9 months in advance and are Marriott Lifetime Platinum. We arrive tired from the flight and just willing to get our room and get some food . Same problem both times : they tell you hotel is really busy when they just try to sell you a more expensive room . Result : process takes more than 30 minutes ( just to get you what you booked ) and you miss lunch. This is unacceptable and not a nice way to treat loyal and returning customers! Next year we expect the keys to be ready when we arrive and the luggage to be moved in the room as we eat a late lunch ( we usually arrive around 3 pm ) on Dec 25th • We come to relax and like the quiet and luxury vibe of this place and usually stay at the beach area during the day where there is some quiet nice music ( and we stay at the far end by the Bali beds ). Pity is when the swimming pool starts blasting heavy music which honestly makes you death when you are trying to go the spa or just to the bathroom ( you have to walk literally next to the loud speaker ) . I think most people come here to rest not to party ( other larger resorts for younger customers are usually better places for that ) - it felt confusing at times as the nice quiet music of the beach bar gets completely covered/hijacked by the blasting music from the swimming pool ) . You do not have to blast loud music to keep less than 10 people moving . And please move the loud speaker away , does not add any luxury to your stay • Pot/marijuana : we would smell pot every day ( stayed 10 days ) on our way from the room to Casa Bella , morning, noon and night . This was apparently coming from the Toilet close to swimming pool / Casa Bella. Very offsetting and again not reflecting a luxury collection property We sincerely hope our suggestions will be heard as this place is special Taiguey Bruno and Maria from Toronto ( 58 and 60 years young )

The resort was advertised as all-inclusive with several restaurants at which to dine. Sadly, this was not true and there was no indication upon arrival as to which restaurants would be closed on certain nights during our stay. The seafood restaurant was only open one night during our 5-night stay. The Italian restaurant (which required reservations) was the only restaurant open one night during our stay and there was no notice given of this. We ended up having to eat fast food at Cap Town 2 nights. Very disappointed in this resort.... not Marriott quality. Service around the pool was great and the breakfast was nice.

My husband and I had an excellent time at Sanctuary Cap Cana. The property is huge with great variety of places to eat. The Wok restaurant was the best one. We were surprised with the quality of food everywhere here at this Resort given it’s all inclusive and it can be hit or miss. The staff is amazing and everyone is super helpful. If you stay on the Castle side, you are assigned a butler. Our butler’s name was Hector. He was extremely helpful. He checked in each day, made reservations for us and planned a surprise private dinner for my husband birthday. Hector made our trip extra special. If you need a quick getaway just to relax, this is the right place.