Sanctuary Cap Cana

My family and I have stayed at Sanctuary Cap Cana twice over the past 2 years and this resort is close to perfection as you'll find. The size is perfect (not too small, but not too big), and the pool areas, beaches, bars, and restaurants are all excellent. But what makes this place so special is the people who work there; they simply cannot do enough to make sure you are happy. In particular the pool attendants (Wilkin, Felix, and Omar) were so kind, fun, and helpful; additionally, the bartenders (Cristian and Osvaldo) were awesome, expert drink makers, and always made us laugh! Our mornings started pleasantly at the coffee shop and our happy hours at the Love Bar were perfect. THANK YOU to all the employees at Sanctuary Cap Cana for making our past 2 vacations incredible experiences! We will definitely see them again soon!

The resort itself is beautiful. Lots of pools to choose. We are Vegetarian and Pescatarian. There was absolutely no shortage of food. The Asian fusion restaurant had most options, but we ate in every restaurant. Men bring ur closed shoes & nice shirts for 2 fancy restsurants require it. We stayed at the castle which has its own "moat". A river-like swimming pool with our 1st floir walk out. It was amazing! Cons: The beach and nearby Ocean is discusting in June. This is why i gave 4 stars. The Seaweed "Sargassum" is so deep in June, at Punta Cana beach, when we were there. Seaweed is toxic & the resort smells like sulfur. It's just something that happens every year at this time. There is no way the staff can possibly remove all the non-stop incoming seaweed. I was ok with this because i knew about the seaweed ahead of trip & the off season is less expensive & only 60% capacity. So i enjoyed my luxury & pools.

Everything was great. The butler service from Alex was amazing and he took care of everything we needed, from dinner reservations, golf cart rides around property, even special anniversary set up in our room. He made our trip special.

Loved the service and would definitely go back!

Our experience was outstanding from start to finish. The resort is beautiful, well-maintained grounds, and pools that became our favorite place to relax. Although seaweed conditions limited our time at the beach during our stay, it did not take away from the resort. We spent most of our days by the pools and had a fantastic time. The castle was comfortable and our butler Emilio let us know what activities were happening every day. The food selection offered plenty of variety (Wok was our favorite), and the service across the resort was consistently excellent. What truly sets Sanctuary Cap Cana apart is its exceptional staff. Juan Antonio provided outstanding service during our dining experiences. He demonstrated professionalism, attention to detail, and genuine hospitality, helping make every meal memorable. Glory (Casa Bella) warmly greeted us each day in the fruit and salad area, remembered us throughout our stay, and made us feel welcome and appreciated with her friendly personality. Sarai (Sanctuary Town) took time to engage with us beyond typical guest interactions, showed genuine kindness and interest in getting to know guests, and added a personal touch that we greatly appreciated. Cristy (Bartender) remembered our drink preferences every day and even recalled whether we preferred a single or double pour. Her attentiveness and consistency made us feel like valued guests. We would absolutely return and highly recommend Sanctuary Cap Cana to anyone looking for a relaxing adults-only getaway with outstanding service. We look forward to visiting again.