Sanctuary Cap Cana

Sanctuary Cap Cana is a gorgeous property with very comfortable rooms, great food, really great, well trained and friendly staff. The pools were absolutely immaculate. The castle pool was super relaxing and peaceful, while the main pool was super fun, upbeat and huge. The bartenders at the pool bar were super fun and the vibe was great, and the pool activities were also fun. We ate all 4 of the main restaurants, although only two were open each night for dinenr. The service was fantastic at all of them. The servers were friendly, knowledgeable, and very well trained. Our favorite was Wok, the Asian restaurant. Blue Marlin had an incredible atmosphere, and the Italian restaurant was also really good. We stayed in a Castle Ocean Front room and it was immaculately clean and very comfortable. The room came with a butler, and Alex was absolutely fantastic, checking in with us several times a day making sure we had everything we needed. The reason I'm giving Sanctuary Cap Cana 4 stars rather than 5 is twofold. First, there was a place called Sanctuary Town which is connected to the resort, but not included, which was odd, given only two restaurants were open per night. We went one night and there were several snack options like a pizza place, Mexican restaurant, and ice cream shop, but literally no one was there, likely because it not being included. Literally 4 or 5 restaurants and a bar or two, and completely empty. It could have been a really cool vibe for a place otherwise lacking in nightlife. Secondly, we needed some over the counter medicine when we were there and the cost at the on site store was nothing short of extortion. $27 usd for a small bottle of Pepto Bismol that might cost $4 in the US. We were absolutely floored and felt like the the resort was really trying to take advantage of us. Overall, the place is beautiful, with wonderful pools and great, well trained, and friendly staff. It was extremely peaceful when you wanted peace, but fun when you wanted fun. I would probably recommend but wish management would understand that charging exorbitant prices for OTC meds is really sending the wrong message.

3Nt Couple Getaway Beautiful Property, Wonderful Friendly Staff thru out Restful and Tropical. Specifically Great Service from Eduardo server at restaurants. Miguel our Butler, Super Jerry by the Pool and Levis at the Wok restaurant

This was one of the best vacations I have ever had. It was just what I needed. It was very relaxing. The customer service was top notch from the time we arrived until the day we checked out.

The beach was terrible they have a big tractor in the water working getting some rocks out of the sand the noise were very annoying specially during the day when you are trying to have a peaceful and quiet time you can’t I wish they would it told us before we booked that they will be doing that so we can make our desiccion to come we paid a lot of money the restaurant almost all of them they where close so you didn’t have a lot to choose from I wish that’s also will advise of that that way we will again choose if we still want to booked with them so the advertising on the website is false

Our stay at Sanctuary was nothing short of extraordinary. It was an experience filled with tender moments and the creation of heartfelt connections that will forever hold a special place in our hearts. When we chose this location as we were celebrating retirement and a milestone birthday, every moment surpassed our expectations. From the moment we stepped out of our transport from the airport we were embraced with warmth and genuine kindness and a level of care that made us feel special, seen, and valued. The staff were incredible. Christy, Maria D., Glory, and Yeissy were all amazing. They graced our every greeting with radiant smiles and unwavering attentiveness. Their professionalism was only matched by their genuine kindness. Each interaction was sincere. They ensured our comfort and happiness with every service. Their personal touch made every meal a cherished moment. One such that we had to capture. Special recognition goes to Emilio our remarkable unforgettable butler! His warmth, professionalism, and genuine care lit up every interaction. His quick and effective problem solving when we found ourselves in a “pickle” during a botched excursion, showed another level of service that truly touched our hearts. He consistently went above and beyond, ensuring that every moment of our stay was as seamless, comfortable, & filled with joy. He is a shining example of exceptional service. His humble spirit and the grace and graciousness shown will never be forgotten and can never be duplicated. In addition to service, the food at the specialty restaurants were a culinary delight. The Sanctuary was an unforgettable moment in our lives.