Sanctuary Cap Cana

Luxurious and beautiful Very attentive staff Gorgeous architecture and comfortable rooms Top notch dining

This was our second visit to Sanctuary Cap Cana this year. We initially went for our anniversary (just my husband and I) in January. We loved it so much we decided to return in March (and bring our daughter for spring break. (18). She fell in love as well. The grounds are stunning- feels like heaven. Food and drinks are great! Especially Wok and the breakfast buffet. The welcome drinks are fantastic! *Have them add tequila* We were offered an upgrade when we arrived for a reasonable price and got to stay in a castle suite which was breathtaking! The staff there is amazing and I always feel so welcome. Has not been the case in other places in the Caribbean. Special shout out to wonderfully chill Osvaldo at the beach bar (who remembered us from our first trip), Shelly in the castle bar for her infectious joy who made the best Santos libres, and our butler Lugo who left us to do nothing and made sure everything was perfect! We’ll be back later this year for sure!

This was my first trip to Punta Cana but it won’t be the last. We got lucky and our travel agent chose the perfect resort. We booked an ocean front villa. Worth every penny. Our butler Carlos, paid attention to every detail, booked our reservations, rides around the resort and took care of everything we asked for. Our housekeeper Nancy was perfect. She made our room perfect every day and did a lot of small things to make us feel special. Great lady. My favorite bartender was Osvaldo. Such a great personality. The beach was steps from our villa so we saw him every day. All therestaurants on the property are good. But Wok was amazing! Tonight is our last night and we are headed there again. We did not try the buffet during our stay, so I can’t speak to that. The resort is adults only, quiet, pool chairs and beach chairs are available. They have plenty of activities if you are looking for things to do. The staff is friendly and willing to help. We visited the spa twice and it was fantastic. Try it out!

Everything about this resort is amazing! The food is great (definitely recommend Wok), the drinks are wonderful, and the overall atmosphere is peaceful and fun. All of the staff are incredibly attentive and friendly. Huge shoutout to Luis Mario; he always helped us out when we were hanging out on the beach. 1000% recommend staying here. We had such a wonderful time. I will definitely be back!

We’ve just returned from a weeks stay here and all in all it was a good stay. Positives first, the grounds and communal areas are stunning, very chic. ALL staff we encountered were very polite and engaging. I don’t usually comment on staff but having found Caribbean staff on other islands to be surly and acting like they are doing you a favour serving you, the staff here must be commended. Food on the whole was good. The steakhouse was particularly excellent and very much recommend the Ribeye. Very comfortable sunbeds, nice to have cushioned ones on the beach as well as the pool. Very quick transfer from the airport. Rooms were nice and beds comfortable. Spacious grounds so you didn’t feel hemmed in. On Monday 23rd, a duo played in the Love Bar. This totally transformed the atmosphere and amount of people drinking there. This should happen more often. There didn’t seem to be any one area where people gathered at night, therefore a bit too quiet everywhere! Now the not so good. The reservation of half the restaurants available makes dining options extremely limited, especially when couple with a mis-informed app telling us for example Blue Marlin was open when it wasn’t (two nights consecutively and this is a non-reservation restaurant) So we managed to literally get the only available slot in Wok for the WHOLE week and one of only a few left in Capriccios. Having been to the steak restaurant, and waiting for our reservation nights, we then tried to eat at Blue Marlin the next night only to find it shut (despite the app saying it was open). We didn’t want to go to the steak restaurant two consecutive nights, and with a lack of buffet available in the evenings, we found we found we had nowhere to go other than the sanctuary town options which are no longer AI. We went to reception for help and they miraculously got us a table immediately in the Italian! There were lots of free tables when we went in, as with Wok on our night, yet had to wait till 8 30 for a table. This isn’t good enough, reservation restaurants cause nothing but hassle when you’re trying to relax on holiday. Interestingly we found out Wok is an independently owned restaurant so it’s no surprise that they withold availability there so that Marriott has to pay less!! On the subject of restaurants please stop this ridiculous dress code system for the men. It’s hot, you’re on holiday, socks, long trousers and closed shoe is plain daft. My feet were out every evening as a woman! T shirts and shorts were seen in Wok yet the app again incorrectly says formal as there is no dress code there. The beach was not appealing on a few days. Almost impossible to walk in due to rocks and cloudy sea with lots of seaweed. A major disappointment and not the typical Caribbean ideal you have in your head. Food at the burger bar on the beach not good, I sent a raw burger back and the food often lukewarm. However, all in all we enjoyed our stay, very relaxing in beautiful surroundings. No bites and no sickness is always a positive!!