Sanctuary Cap Cana

If you are reading this, you are either booked or thinking about booking the Sanctuary Cap Cana Resort. Like you, I read almost every review for this property for months leading up to our trip. I can only provide an open and honest review of what we encountered from November 7th - 14th. Booking: I booked directly through the resort for an Oceanfront Junior Suite located in the Castle. Arrival and Rooms: We used DAT Transportation to and from the airport with no issues. Prompt and professional service. We were taken directly to the Castle for check-in. I want to state this now so I do not have to repeat it several times during this review. From the moment we arrived to the moment we departed, EVERY SINGLE EMPLOYEE I encountered was helpful, pleasant and willing to help or answer any question you may have. Attention to detail in service is on point. JT, a butler in the castle brought us to our room. Our butler Jeremiah, did not arrive at work until 3pm. JT and I exchanged numbers for WhatsApp and I was contacted almost immediately by Jeremiah. Our original room (1046) did not match the description of what I booked. It was on the ground floor with a king bed, but did not have a living area as advertised. Jeremiah was able to speak with the concierge and we were moved the next day after more rooms opened up. Room (2051) was located on the second floor and overlooked the ocean with a balcony. The room was clean, well appointed and decorated. It was just as the picture showed. After 2 nights, a significant amount of rain had fallen causing the drywall ceiling on the balcony to come down on the two lounge chairs. I took pictures and sent them to Jeremiah who arranged a 3rd room for us. We were moved to (2056) which was just as nice. The food and drinks were great. Breakfast and lunch at Casa Bella (buffet) were great. Lots of options. Dinner at the Italian restaurant was very good with a bit more leveled up service. A wine list was offered but never pushed. All of our wait staff at every dining spot were great. Personal and professional and always with a smile. A special shout out to Jeremiah our butler who was available when needed, checked in often, but never intrusive. He made dinner reservations for us prior to arrival without being asked. He filled our floats with air and even set up the room one night with champagne, balloons, tea light candles and rose petals for our anniversary. I read a lot of negative reviews and really could not find anything that matched up. We did have a few days with limited sun and some rain. It was a bit of a struggle to find things to do during the rain other than day drink. Not the resorts fault though. I would return again. It was exactly as advertised. A luxury resort for relaxation, great pools and drinks, and the beach was small but nice as well. If you want the all night party and foam party in the pool, try Margaritaville next door.

Excellent property, great service. Upgrade to the castle when you check in to get butler service (Joan was exceptional), beautiful rooms, honeymoon suite had privacy, pool and beautiful views. The team at the hotel were incredibly accommodating and kind.

Upgraded to the Castle Honeymoon Suite With Private Pool, what an amazing room for one of the best holidays I’ve ever had! The location is stunning, we would spend the morning either round the main pool or the Ocean Club pool, have lunch then head back to the private pool on our balcony, and just soak up the Sun in absolute peace and quiet, bliss!! The staff go above and beyond, a couple of issues with our room were fixed within a day, no fuss. Food is genuinely brilliant… Do your research as the restaurants are not open 7 days a week!! The Steakhouse was exceptional we went twice! Capriccio was nice to dress up a bit and the food is good. Mammas pizza was a truly excellent alfresco pizza. Blue Marlin is so very romantic at night, and they do a lovely lunch too. El Rincon De Paco, beautiful Tapas and well worth the additional charge. Unfortunately Wok was being renovated But disappointingly both The Burger Factory and Sushi Town were shut completely. Overall an amazing beautiful stunning location, friendly helpful staff, great food. Wonderful

Great honeymoon! We enjoyed the beaches and the spa. The food was very good and featured a wide variety that was really available. Drinks same story. Everyone of the staff members were extremely nice and went out of their way to make sure we had an amazing experience

We had a wonderful time! Beautiful property, lovely staff, great food. Our butler, Emilio, attended to every need/request, and had great suggestions! He made sure our last night there was memorable. Several of the staff were memorable, but Maria at Casabella was wonderful, courteous and hospitable. We hugged today as we said goodbye. Love the energy there- we stayed on property the entire time. We will return again next year!