Sanctuary Cap Cana

It is rare, if ever, that I want to return to a holiday destination. My natural disposition is to look to something new next year but I would definitely return to Hotel Sanctuary Cap Cana. Why? Starting with the staff; these are the most polite, the most friendly, the most helpful and warm hotel employees I have had the pleasure to meet. Nothing is too much, they are not constantly hovering or suggesting you tip them (but we did just to say thank you). Our Butler, Camacho, made us feel welcome from minute 1, to the last minute. The resort itself has one issue which needs raising but it is not the fault of the hotel or indeed the islanders. There is a significant seaweed problem on a number of beaches around the island, and it affects the Sanctuary Cap Cana. If they have a particularly heavy dumping of seaweed, it can smell quite pungent, but they do everything they can to remove it. As I said, this is not their fault, and this is not a criticism, but it is something that travellers should have to be aware of. Thankfully, the hotel site has many pools, and this allows you to find quiet spaces or a little bit of privacy. In fact, the site is so good that we didn’t ever want to leave and spent entire week without ever once getting bored. We have also been to a number of all-inclusive resorts, and one thing I tend to be disappointed with is the buffet set up, which can be a bit predictable. The buffet at this hotel, it’s really very good and has lots of variety and changes every day. There are also 3 restaurants that you can book; a Chinese, a steak, and an Italian. Hands down, the Chinese is the best and is really very good and would stand on its own two feet, whether it was on a hotel site or not. Finally, the people that did our room service every day left lovely little touches and left it spotless, and this makes returning to your room after a long day something special. We want to thank the whole team and hope to come back. PS, book Room 1049 in the Castle! Not only does it have its own terrace, it has a swim up pool and it has a view of the sea.

Location was convenient. Close to the airport and other attraction's. The resort was clean and staff courteous. Not very busy, Did not mind the vibes. We stayed in a plunge pool room. It was amazing. The butler, Emilio was very accommodating. He even found us floaties! The spa was very relaxing. Loved the hydrotherapy session. Definitely recommend. Food was average though stumbled on a few gems, but expected.

The castle honey moon suites with private pool was the best room you could ever ask for. The resort was great too but you don’t need a resort when the room and service were this good. Will remember this trip forever thank you to everyone at sanctuary and our concierge Hector was very attentive and helpful we really enjoyed our vacation.

The sanctuary was amazing. We went for our honeymoon and it was absolutely beautiful. It was quiet and not crowded as we went in off season. Staff was so so kind ! Very very clean and good was fantastic. Only down side was repetitive dinner options and we came during seaweed/saurgassam season so the beach was aweful and gross. But the resort can’t control the weather. The area is super safe and they have very high security.

Someone give this man a raise!! My wife has MS and trouble walking and Emilio (our butler) right away brought a wheelchair and made everything so smooth and pleasant. For lunchtime, we felt like eating paella . So, magician lol Emilio had one of the chefs made it special just for us because it was my birthday month. They also decorated the room so nicely and gave me a birthday cake and a bottle of bubbly. The Resort is gorgeous, everyone is so helpful and friendly and the whole experience was excellent. Our favourite part of this resort was seawater huge swim out pool that was out of this world. Having breakfast outside of beautiful suite in front of this gorgeous pool was awesome. One minor thing is that pizza,beer,ice cream etc. in Sanctuary Town is all extra. We stayed only 2 nights and it was memorable. Thank you and see you again !