Sanctuary Cap Cana

Visited for five nights with two couples total and this place was definitely worth it! Clean and comfortable rooms, delicious food, and amazing staff... there is no reason to go to an all-inclusive and not experience the very best, and the staff here will take the very best care of you! Yes, tipping is appreciated by them and when they go above and beyond, they deserve it. Here are a few of the amazing staff members we appreciated so much: GiGi (Argyles?)... awesome activities coordinator, along with Maria! Luis Mario, Ismael, and Omar were the most amazing wait staff for our days on the beach. Get by the beach and you will never get up to get a drink while you're there... these guys are great! Alejandro and Riccardo at the Wok restaurant, this was our favorite and we were able to get in twice! Amazing service, amazing food, and the reason we slept so well with full bellies. Kayla took care of our cabana daily, making sure we were stocked with beach towels and our cabana and items were safe and watched over. Lastly, but not least, Olga and Brillis at the Coffee Bar every day with the Frappuccino Passion was the best way to start the day (even before breakfast!). We had so many great experiences while we were there, from karaoke and singing, to the pools and beach, to the restaurants and quality staff. Never had a negative encounter, not once. Go, enjoy, let loose, and have a great time!!!

We weren’t quite sure what to expect for this trip since so many of the all inclusives sounded the same. We were so happy with the grounds of SCC, the incredible staff, the cleanliness, the amenities, and the SPA which was my favorite. We stayed in the Castle and are so glad we did. Alex our butler was great. Anything you need you can text them and I mean anything—reservations, a fan for your room, a ride….we even got him to save us pool chairs with an umbrella so we didn’t have to get up early and do it. They make it all happen and don’t want you to lift a finger. The food and drinks are typical of an all inclusive. Nothing blew us away but we definitely still enjoyed all they had to offer. Beach bartender Cristian was a favorite as well as beach chair waiter Luis Mano. Benny and Felix are the funniest and most attentive pool attendants. Oscar was our pool chair waiter and never wanted us to have empty hands! Shelly in the Castle Bar was so kind and excited to see us every night. The Wok gets a ton of hype. Such an incredible atmosphere but the food is just okay. The sushi was great but the rest was just a version of the buffet food with Asian spices. Nothing wrong with it—we would’ve definitely gone again. The spa is a MUST. Leidy was one of the best therapists I’ve ever had. Hydrotherapy was so refreshing and a complete experience. Don’t pass it up! There is no easy way to get cash and I wish we would’ve brought more to tip. Also wish we would’ve had electrolyte packets, Pepto and probiotics. Research preventative measures in Chat. Just sayin. Overall it was an amazing trip and we already miss the great staff who made SCC what it is!

The grounds at the Sanctuary Cap Cana as many have said are absolutely beautiful. While not a huge all-inclusive it had all the amenities my wife and I were looking for. We stayed in a castle room which I highly recommend versus the other building at the resort. Our butler Angel took great care of us. He was very attentive and helpful the entire trip taking care of dinner reservations, chairs by the beach and simply checking in with us each day to make sure we were enjoying our trip. The castle also has a small bar that we would enjoy a night cap at after dinner (the bartender there was the best but can't recall his name). While the beach is relatively small and rocky we still enjoyed relaxing and having drinks overlooking the ocean. Felix, the beach attendant took great care of us each day with towels, umbrella and always a positive attitude. While the beach wasn't large they took pride in keeping it clean. The food was good and our favorite restaurant was the Wok. Overall, if you are looking for a relaxing vacation with a view and good food I would recommend the Sanctuary. If you are looking to party with lots of activities this might not be the place for your. For us we would definitely returns.

Two weeks ago my daughter and I shared 4 fabulous days and nights at the Sanctuary Cap Cana. The beach was inviting and very clean. The staff were all kind and helpful. The grounds were lovely. But, one ‘issue’ sticks out in my mind: the $300 deposit that was put on my credit card at the beginning of the stay (for any room charges) was not refunded back to my credit card. And, I have a receipt for the refund. I have been in touch with the hotel, sent an email to the supervisor with pictures of the receipts but there has not been any response from management.

Our stay was defined by the outstanding staff and the vibrant atmosphere at the pool. Christy and Ozzy provided excellent service at the bar, while Felix was incredibly helpful in securing lounge chairs for us. We also want to recognize Christian, Jesus, and Omar for their attentive poolside service. The activities, specifically the water trampoline and bachata lessons, were a highlight. For a casual lunch, the Pool Snack Bar is a must—the wings, fish and chips, and nachos were consistently high quality. Our butler, Alexander, provided a level of hospitality that was truly world-class. He went above and beyond when we required an off-site appointment for a minor emergency, managing all arrangements flawlessly. Beyond that, his daily attention to our schedule, spa reservations, and general well-being ensured a seamless experience. With one exception, the dining across the resort was excellent. Alex deserves special mention for his service at both breakfast and the Italian restaurant; he curated a beautiful atmosphere with a floral table setting and provided expert menu recommendations. Our final meal at Blue Marlin was also a success, thanks to Luis’s professional service. Area for Improvement: Wok Pan-Asian Unfortunately, our experience at Wok did not meet the standards of the rest of the resort. While the starters and beverages arrived promptly, we were left waiting over an hour for our main courses. Despite repeated assurances from the staff that the food was "on its way," the delay was excessive. By the time the entrees arrived, they were off temperature and the momentum of the evening was lost. The entertainment team does a fantastic job. Karaoke night was high-energy and engaging, and the live music at the Love Bar—specifically the piano player and the featured vocalist—offered a sophisticated and enjoyable evening.