Sanctuary Cap Cana

I booked this hotel through Amex travel and if you planning to stay here, I highly encourage you to stay away! They advertise it as luxury resort but the hotel does not provide luxury service/products. They also advertise it as all inclusive with no fine print of what type of things are included (when Amex called before booking, they confirmed that there is only one package available and it is all inclusive) . When you get to the property, they try to charge you extra. Be aware, that they serve only cheap alcohol as part of your all inclusive package. How is that for luxury experience? The manager tried to sell a bottle of Don Julio to me at a 10% discount which was a disgrace and it defeats the purpose of staying at an all inclusive “luxury” hotel. Seriously? You’d get better service and Don Julio as part of your all inclusive package at a hotel like “grand Bavaro Princess” Amex tried to contact the property numerous times and no conclusion was reached. In addition, WiFi does not work properly and when I brought this issue up to management, they said I should use it in a different area. I tried bringing this issue up again the next day and they looked at me like I do not know what I am talking about. The hotel is old and certain areas are pretty beat up so definitely not worth spending $450 per night here. When I was checking in, I was told that I would have a personal butler (which was not originally advertised at the time of booking) and that the butler will help me with any issues and with reservations. He was not interested and said that I do not need any. Overall, a lot of false advertisement and management cannot really accommodate you.

We had great experience, Special thanks to Juan antonio who helped us and served us all the time

Absolutely loved our time at Sanctuary. The food is good, the staff is amazing, the resort is beautiful and the drinks are plentiful. The beach is on the smaller side. We mostly stayed by the pool in cabanas and beach chairs. The room are spacious with a beautiful shower and balcony. Restaurants do require closed toed shoes at night and one required pants. Something I wish I knew before hand, as I mostly packed shorts and sandals. Overall, we thoroughly enjoyed a quiet, relaxing, vacation at Sanctuary with amazing views!

The honeymoon suite, all of the restaurants and pools were absolutely fantastic! But most importantly, our Butler Carlos was extremely knowledgeable and attentive to our every need. He even anticipated what he thought we would need, had it ready before we even knew we needed it!!! 😳👍🥰🥰🥰 Thank you so much, Sanctuary! And even more, thank you Carlos for making our experience so special! 😊😊😊

Heavenly atmosphere. They greeted us with a delicious coconut cream and lime drink. Wow! The first step into the lobby was like no other experience. The entry was all open and absolutely stunning. Everyone was at your service. I could not believe how helpful they were the entire stay. We had breakfast at the Casa Bella each morning and Juan Antonio was there each day. He went out of his way to help us. There was a wide variety of dishes for breakfast. We went for lunch on one occasion and it was amazing too. We tried the Steakhouse and Blue Marlin. They were both delicious as well. One afternoon we tried the grill by the pool and beach. The cheeseburger and fries were delicious. Moses brought us and our luggage to the room. He was always pleasant and helpful. They would always call us a taxi when needed. The room was stunning. The entire resort exceeded my expectations. It was immaculate and our room was cleaned everyday and smelled wonderful. The only complaint I have is the beach. It was a bad time for the sargassum. But the resort makes up for the beach in so many ways. I will look for other Sanctuaries in my future travels. Thank you to all the staff for all that they did. They were truly incredible! My best advice- GO AND STAY FOREVER. .