Sanctuary Cap Cana

The whole resort is amazing! Our room was fantastic. We had the best meals and I want to give special thanks to Yiety at the breakfast buffet, Domingo with excellent service at booking. Also the great service at the coffee shop, Olga was great at making our favorite coffees. Thank you Sanctuary, definitely will be back.

Sanctuary Cap Cana was everything we could of asked for and then some! We stayed in the ocean view castle suite that did not disappoint. The views, food and service were 10/10. Our butler Emilio, the shack bartender Alexis and Kelvin from the Blue Marlin treated us like “VIP” from the time we arrived. If you are looking for amazing stay with great friendly food personable service, this is the place to go. Will 100% return!

The resort was absolutely amazing. We stayed in the castle and had Emilio as our butler. He was fantastic. Took care of everything for us from reservations for dinner to spa appointments he made everything so seamless. Alexis at the beach bar was also amazing. He was always so happy and welcoming. Kelvin at the blue marlin took great care of us for lunch and dinner. We highly recommend this resort for everyone.

The hotel is set in a beautiful location, but the management and customer service were extremely disappointing. We were charged an additional $5,200 on my credit card 30 days prior to our reservation, and despite repeated attempts, the hotel could not identify the cause of the charge. It took over a month to resolve. Additionally, we needed to cancel a reservation for my cousin, a terminally ill patient currently hospitalized. Despite contacting the hotel within the allowable cancellation period, the process required numerous calls (around 20), with little to no assistance provided. Only after sending 10 emails and persistent follow-ups were we able to process the cancellation. However, we have yet to receive a refund, which we were told would take 21 business days. We escalated the matter to Marriott, but disappointingly, we received no response. Although many of the waiters and general staff were helpful, the overall management treated us poorly. For instance, despite paying for VIP butler service, there was no reservation for my birthday celebration, leaving us scrambling to secure a table that evening and pleaded with restaurant supervisor who didn’t not want to accommodate our group of four, despite having open tables. Friends who attempted to contact the hotel to arrange gift deliveries were also unable to get through to anyone. This was, without question, the worst “luxury” hotel experience I have encountered, regardless of Marriott status (we are Platinum). While the sunshine, beach, and general staff (excluding management) contributed to a pleasant trip, the experience overall fell far below expectations. I would not recommend this hotel to those seeking active nightlife or entertainment, as the atmosphere is better suited for a retirement-age vacation. Unfortunately, I will not be returning.

My fiancé and I just stayed at Sanctuary Cap Cana for four days and three nights, and it was an absolutely unforgettable experience! It was our first time visiting, and we couldn’t have chosen a better place to celebrate such a special moment. From the moment we arrived, everyone was incredibly hospitable. The food was excellent throughout our stay, but our favorite dining experience was at The Wok. The hostess, Chavelin was so sweet—she even captured the beautiful moment when my boyfriend proposed right after dinner! The setting was incredibly romantic, with a saxophone player performing love songs in the background. To make things even more special, the hotel surprised us with champagne and chocolate-covered strawberries in our room after dinner. We hadn’t planned this, so it was a delightful and thoughtful gesture. It seems the hostess told the front desk about the proposal, and they went out of their way to celebrate with us. It was such a wonderful surprise to return to our room and find everything perfectly set up. The breakfast buffet was outstanding, offering a wide variety of delicious options. We also enjoyed dining at the Italian restaurant and the steakhouse—both had great food and a lovely atmosphere. The beach was absolutely stunning—pristine, well-maintained, and perfect for relaxing. A special shout-out to Super Gerri and Happy Boy by the pool, who were incredibly helpful and accommodating when we were looking for beach chairs. They truly went above and beyond to make sure we were comfortable. Our room was gorgeous—spacious, impeccably clean, and beautifully designed. Every detail made us feel pampered and relaxed. This was truly a magical getaway, and we’re already looking forward to coming back. Thank you to the Sanctuary Cap Cana team for making our stay so special! Highly recommend this resort for anyone looking for a romantic and memorable vacation.