Sanctuary Cap Cana

We loved the hotel. Rooms were very clean, atmosphere was incredible. We had a swim out room and we loved it. Our butler, Camacho made the experience very smooth for us. He made our scheduled and updated us with all the activities. Arrival and departure felt like a piece of cake because of Camacho.

Beautiful resort, great restaurants and our butler Hector was amazing and very accommodating!

The place was amazing! The castle rooms are amazing and the best part of the whole trip service wise was our butler Camacho! This man was very attentive to all of our needs. Even when he was not at the hotel we could message him and he would have it taken care of. The staff is first class in every part of the place. From ground keepers to management. Everyone is so nice. The food is good only down falling in off season the pool side grill (to get light snacks such as nachos, hamburgers, fries, hotdogs does not open till 4pm. But the room service is open 24hrs and they have all of this stuff.

Sanctuary Cap Cana was a beautiful, relaxing retreat! There are multiple pools and many shady places to lounge and relax. The food was also very good, we liked the steak house and the fish restaurant overlooking the water. Upgraded to the castle, Lugo was our butler who helped make our trip so special. Would highly recommend for a getaway!

Location was great and close to the airport. Hotel was small but beautiful. The pools were fabulous and the staff was very polite. If you are used to a traditional All Inclusive resort - this is not the place for you. No 24 hour place for food (sports bar, lounge, bar, etc.) like other All Inclusive Resorts. Buffet is small but a decent selection. Be careful of the restaurants only certain ones are open on certain days and no buffet for dinner. Some of the food did not settle well with us. The Italian restaurant has a dress code, that we didn’t see posted online - men cannot wear shorts (even if they are nice shorts) only long pants. When we arrived around 11:15am we knew we were early but there was no substantial food until 12:30 (tiny little snacks at the coffee bar). The hotel was dead and there was very limited things to do at night - no shows - just Karaoke. Beach this time of year has lots of seaweed, can’t go in the ocean at all. Very very cheap alcohol is used in the drinks - be prepared for a headache / hangover. We asked for a Margarita at the pool, they never told us they ran out of Tequila and just made mocktails. Wasn’t until we asked for an extra splash of tequila were we told they ran out. Nice staff, good grounds - but would not be going back. This is our 4th all inclusive in the DR and currently at the bottom of our list.