Sanctuary Cap Cana

We spent a week at Sanctuary and had a fabulous time. The thing we were most impressed by was the staff and would like to mention a few individuals that always went above and beyond to make our stay perfect. Our Butler Alex was the very best. He was at our beck and call 24/7. He checked in daily and took care of our every need. At Bella, Maria and Belen always greeted us with a smile and took us to "our" table daily and had our usual drinks waiting for us. Glory was excellent at the salad and fruit station. Pool helpers Felix and Elvi checked on us often every day to take care of towels, umbrellas etc always with a smile, Ricardo at the Wok was the perfect server and the food was exceptional. Chavaleen (sp) was our hostess at different restaurants and she always had a smile and was so friendly. Billis at the lobby coffee shop had our coffees ready the second she saw us walk in. This may be an unusual review but we have been to many all inclusive hotels and we feel the thing that makes our vacation special is the folks we interact with. Sure the room is nice, the food is good etc but an exceptional staff is key to a great stay.

Our stay at Sanctuary Cap Cana met our expectations. From the moment we arrived, we were surrounded by luxury, comfort, and attention to detail. The amenities met our expectations. The resort itself is beautiful, with beaches, pools, and beautifully maintained grounds that make every walk enjoyable. Whether lounging by the water, enjoying the peaceful spa, or simply taking in the ocean views, everything is designed to create a relaxing and indulgent experience. While the dining was very good and offered a nice variety, what truly made this trip unforgettable was the service, especially the butler service provided by Frank. He was exceptional in every way. Attentive without ever being intrusive, incredibly thoughtful, and always one step ahead, Frank made sure every detail of our stay was perfect. From handling reservations to adding personal touches that made us feel truly special, he went above and beyond consistently. Ranking the restaurants in our opinion: 1) Wok - Asian 2) The Steak House 3) Capriccio - Italian 4) Cassabella - buffet 5) Blue Marlin - seafood Sanctuary Cap Cana is a beautiful and luxurious resort. We left feeling completely relaxed and already looking forward to returning.

We had an amazing stay again at Sanctuary Cap Cana and this time came with friends. The best part is the outstanding service. Niky was our outstanding and friendly waiter during breakfast every day and we were so glad to learn that he also worked at the Wok restaurant. He made that our favorite experience and decorated a special table with fresh flowers and napkins shaped in hearts. We also met a new waiter at Marlin restaurant, Luis Xavier, who was so friendly and taught us some Dominican phrases. Felix was also great at the pool assisting us with seats every day. It took a while for checkin but they upgraded our rooms, which had great views and were clean. We love that the resort is small but also has so much to do. We will back again.

We recently stayed at Sanctuary Cap Cana and it was, without question, an exceptional experience from start to finish. The property itself is stunning, beautifully designed, impeccably maintained, and set in one of the most serene and picturesque locations in Cap Cana. Every detail feels intentional, creating a sense of calm, elegance, and escape the moment you arrive. What truly elevated our stay, however, was the level of service, and in particular, our butler, Camacho. Camacho is the kind of person who defines what exceptional hospitality looks like. Warm, attentive, and incredibly thoughtful, he took the time to genuinely get to know us, which made every interaction feel personal and effortless. He seemed to anticipate what we needed before we even asked. Whether it was coordinating reservations, checking in at just the right moments, or adding small touches that made us feel truly cared for, his presence made all the difference. There is a sincerity and pride in how he shows up that you don’t often experience, and it transformed our stay from wonderful to truly memorable. Sanctuary Cap Cana is a very special place, but it is people like Camacho who bring it to life. We would return without hesitation, and we will absolutely be requesting Camacho again.

The staff was Absolutely Amazing and it was a blessing because of an allergic reaction I had while there. I need to give huge shout outs to (1) Camacho - The trip would not have been as wonderful without him. He was so kind, pleasant, and funny. When I had my allergic reaction he took me to the doctor, stayed with me, and made sure to find out what happened to cause this unfortunate incident. He was so wonderful! (2) Nancy - what a sweet and beautiful soul. She made us feel cared for every day!! (3) Dr. Soto - he was an absolute life saver!! He quickly assessed what was happened and gave me the medicine necessary to stop the allergic reaction from getting worse!