Sanctuary Cap Cana

This place shows glimpses of hope, but ultimately falls very short of delivering a luxury experience. First impressions are everything, we were not greeted by anyone at the front door and had to lug our luggage into the lobby(we stayed in the castle). Upon entry no one was there to help. Ultimately we were checked in, and immediately offered a room upgrade. Great until they try to upsell you $1,000 for it. Bars were out of ingredients to make simple drinks, example: mint for a mojito. Staff was extremely hit or miss on friendliness. Very few restaurant options each night. Typically there are only two open for dinner and one requires a reservation that you cannot obtain. Butler felt pushy and useless. If you have experienced a butler at a Hyatt all inclusive you understand the value they can add. This is not the same. Rooms are not as advertised on the Marriott website, notice the disclaimer on there. Ours looked nothing like the photos. Housekeeping is a bright spot. As well as the wok restaurant if you can get a reservation. Seaweed is a problem this time of year for all resorts in the area. The difference is other resorts find a way to manage it and make the beach usable for guests. During our entire 5 day stay you could not use the beach one time. All in all we tried to like this place but they made it so hard. Save yourself the headache and stay at Zilara.

Our stay at Sanctuary Cap Cana was absolutely amazing. We stayed in the “Castle” section and honestly felt treated better than royalty from the moment we arrived. The hospitality throughout the entire resort was warm, genuine, and made us feel so welcomed the whole trip. People may remember the place, but they never forget how they were treated — and that’s exactly what made this stay so special. A huge thank you to our concierge/butler, Alex, who truly made the experience unforgettable. He was kind, attentive, thoughtful, and always made sure we had everything we needed. You can tell he genuinely cares about the guests he takes care of and always went above and beyond. We would come back just to see him again…and Victor at the spa. Beautiful resort, incredible people, and an experience we will never forget. Highly recommend.

My wife and I stayed here for 7 nights on our honeymoon, and everything was amazing. The location was perfect, and every staff member we encountered was wonderful. A special thank you to Felix at the pool and Niersin at Casa Bella for their outstanding service. Our butler, Kelvin, truly went above and beyond to make our stay memorable. We would absolutely recommend this place to anyone looking for a relaxing and exceptional experience.

An absolutely wonderful experience! Every detail is thought of. Such an easy and enjoyable way to make the most of your relaxation time. We loved this resort and were especially impressed with the staff. Absolutely excellent service at all times.

This was our 2nd visit to Sanctuary Cap Cana. Incredible resort that is truly adult only. Everything about this resort is truly luxury. The food is absolutely incredible with great variety! Have to admit that the “Wok” is my favorite. We stay in the Castle with a swim out suite. Immaculate room and very comfortable beds. The service at the pools is absolutely top notch with “Felix The Cat” and the crew. They will make you feel like royalty! Please let me tell you about Camacho our Butler…. He is truly an ambassador and made our visit very special. My wife and I decided on a spa day and it was well worth it. Being an Ambassador with Marriot, Sanctuary Cap Cana exemplifies what I believe the brand is all about! Do yourself a favor and plan a trip to this resort. It is the real thing!