Sanctuary Cap Cana

Our stay at Sanctuary was nothing short of extraordinary. It was an experience filled with tender moments and the creation of heartfelt connections that will forever hold a special place in our hearts. When we chose this location as we were celebrating retirement and a milestone birthday, every moment surpassed our expectations. From the moment we stepped out of our transport from the airport we were embraced with warmth and genuine kindness and a level of care that made us feel special, seen, and valued. The staff were incredible. Christy, Maria D., Glory, and Yeissy were all amazing. They graced our every greeting with radiant smiles and unwavering attentiveness. Their professionalism was only matched by their genuine kindness. Each interaction was sincere. They ensured our comfort and happiness with every service. Their personal touch made every meal a cherished moment. One such that we had to capture. Special recognition goes to Emilio our remarkable unforgettable butler! His warmth, professionalism, and genuine care lit up every interaction. His quick and effective problem solving when we found ourselves in a “pickle” during a botched excursion, showed another level of service that truly touched our hearts. He consistently went above and beyond, ensuring that every moment of our stay was as seamless, comfortable, & filled with joy. He is a shining example of exceptional service. His humble spirit and the grace and graciousness shown will never be forgotten and can never be duplicated. In addition to service, the food at the specialty restaurants were a culinary delight. The Sanctuary was an unforgettable moment in our lives.

This resort felt so romantic and intimate. Every member of the staff was friendly and accommodating. The ride from the airport was quick and easy. Our room was lovely, always clean, and we had a beautiful view of the ocean. We had a great time at the main pool doing the daily activities and water aerobics. The buffet (casabella) was always excellent, wish this was open for dinner! We had so much fun and enjoyed ourselves!

This is one of the best vacations I have had, and I've had many. The resort was not too far from the airport and we were received by the hotel reception team with welcoming smiles. The rooms were nice and comfortable and the twice a day house cleaning were great. The whole resort stay was pleasant, and I would like to highlight some outstanding employees. Emelio the butler went above and beyond to make our stay pleasant. For all appointments and reservations, Emelio were on time. He was also a great guide and provided great information. He was very professional and if there is a position of leadership he should be promoted. Also the Casa Bella dining employees were great. High mentions of Glory and Yeissy at the fruit and smoothie bar. They both were friendly and professional. BUT Maria Dejesus were outstanding with a greeting smile. She went above and beyond in her service. She should also be elevated for promotion

The service was top notch and the food was awesome. I stayed in the Castle and my butter Hector was the best. He took it upon himself to have my room decorated for my wife’s birthday.

The resort is beautiful but the staff made our vacation amazing. Our room was at The Castle. The Butler assigned to us was Emilio. He was professional, courteous and knowledgeable. He along with Neftali and Valentina at The Wok, Maria, Neurisym, and Jassy from Casabella, and Julio Caesar from the pool were amazing. Mireya and Aldalgiza from the Sanctuary Spa are gifted massage therapists. Emilio took care of everything from dinner reservations to transportation around the resort. We will book another vacation soon because of him.