Sanctuary Cap Cana

Sanctuary Cap Cana, Punta Cana Dominican Republic.

Awesome experience in a very relaxing and beautiful location. Appreciated every detail and the exquisite service.

We stayed here for an anniversary. The castle side of this resort is beautiful with quiet views that aesthetically feel like a sanctuary. As you walk the hallways of the castle there is a therapeutic rain shower feature. Our room had a balcony that led directly to the ocean and felt private. The fountains and ponds are also beautiful. This is all-inclusive. There is a buffet included but the food and coffee is not great, neither is the service. Don’t get the pineapple juice. There is a small cafe that has the best coffee, but the two women at the front desk were noticeably friendly to only certain customers. It didn’t help that we were the only ones tipping and that we required no extras. Since it was December, it was easy to book with the special restaurants. The Italian restaurant was our favorite and there was a Haitian waiter (I regret I can’t recall his name) who has worked there a while who was very knowledgeable about the food and wine and everything he recommended was on point. The steakhouse had a special we did for our anniversary but my favorite part was being serenaded by the 3-man band that goes around playing for customers . They are wonderful and it felt romantic. My main gripe is the lack of a detailed receipt at checkout and the idea that our flights were cancelled and we missed a night but the hotel just would not refund the night we did not use. They also charged the daily resort fee even though we were not there that day. Being lifetime Marriott members did not help.

Before this trip, I spent a lot of time reading recent reviews and noticed a wide mix—some felt sponsored, some came from very high point / status travelers, and others were heavy all‑inclusive resort comparisons. It definitely made me a bit nervous about what we’d actually encounter. We’re none of the above. We joke that we’re “standard passengers” in airport security lines and chose Sanctuary simply to relax and let someone take care of us for once. Overall, we really enjoyed our stay. The staff was outstanding and consistently went above and beyond to make guests feel welcome and cared for. A special thank you to Yesni, Gloria, Lucy, and everyone else who made our stay so lovely. As someone with a gluten‑free allergy, I’ll note that some restaurant menus can be hard to interpret, and breakfast and lunch signage can be confusing. That said, the staff was always happy to double‑check, ask the kitchen, or even bring out GF pasta or pancakes when requested. I had plenty of options, never went hungry, and didn’t need to rely on emergency snacks. Booking restaurants ahead of time was a bit confusing. It required a second Marriott app, and reservations depended on when each restaurant’s booking window opened (Wok five days out, Capriccio three). With help from the concierges, we were able to try both and enjoyed the experiences. We didn’t stay in the castle, opting instead for an oceanfront junior suite, which we loved. We did wander over to the castle bar a few evenings for a peaceful cocktail, which was a nice touch. We used the fitness center daily and found the equipment selection excellent. My only suggestion would be to add a few more mats in the stretching room, as it got busy during our stay. The spa was a highlight. The hydro experience includes both indoor and outdoor elements—don’t miss the outdoor portion. It was incredibly peaceful and relaxing. In the end, resorts may not totally be our thing, but if we do another, we’d absolutely consider returning to Sanctuary and would happily recommend it to others. Thanks again to the incredible staff for such a great experience!

My husband and I had the best experience at this resort. It was beautiful the food was great and our butler Camacho was so helpful. The staff was warm and inviting. We will be returning to this resort