Sanctuary Cap Cana

The resort is beautiful but the staff made our vacation amazing. Our room was at The Castle. The Butler assigned to us was Emilio. He was professional, courteous and knowledgeable. He along with Neftali and Valentina at The Wok, Maria, Neurisym, and Jassy from Casabella, and Julio Caesar from the pool were amazing. Mireya and Aldalgiza from the Sanctuary Spa are gifted massage therapists. Emilio took care of everything from dinner reservations to transportation around the resort. We will book another vacation soon because of him.

This was our second year in a row, we enjoy the Sanctuary a great resort with a staff second to none. Several people were great. Camacho our Butler made this trip a great experience anything we asked he handled a trendies experience . A hostess who worked most of the week except Monday and Tuesday of this week she remembered us from last year always know our name and room number I can’t remember her name right now but she is friendly and an example of the great staff and finally a waiter at Capriccio and at breakfast our last night name stated with a J hard to pronounce but gave great digestion’s for food our last night. The only disappointment was steak house closed and we tried to make up for having a meat selection at Blue Marlin which was a mistake as well as a meat item at Capriccio on our First night some rib item. We will be back again and will ask for Carmacho again as our butler. FIVE STAR RESORT AND STAFF.

Our butler, Juan Camacho — known to everyone simply as “Camacho” — made our stay in the Dominican Republic truly unforgettable. He is such a kind, wonderful man, and his service was exceptional from the moment we arrived. Camacho goes above and beyond in every way. He was always quick to respond, even off duty, and he checked on us when we were offsite to make sure we were safe and had everything we needed. His warmth, attentiveness, and genuine care set him apart. It’s no surprise he’s so well known at the resort — “Camacho” is easily one of the best butlers we’ve ever had..

Our Sanctuary Cap Cana Wedding Experience Our wedding and stay at Sanctuary Cap Cana exceeded our wildest dreams! ❤️🌴 From the moment we arrived, we were greeted by our incredible Butler, Camacho, who was the perfect mix of big brother, favorite uncle, and father figure. He made us feel so welcomed, cared for, and completely at home throughout our stay. Carmen, our wedding planner, was absolutely excellent! Every detail was spot on, and she brought our vision to life in ways that exceeded anything we could have imagined. She made the entire wedding experience feel effortless and truly magical. ✨ A special shoutout to Super Yerry at the pool! He was attentive, friendly, and always there when we needed him, without ever being pushy. His service and personality made our pool days even more enjoyable. And we have to talk about the food! It was excellent, especially WOK, which was a definite favorite. The breakfast and lunch buffets had something for everyone, and everything was fresh and tasty. Be sure to try the mango and fresh squeezed orange juice. Both were delicious! 🥭🍊 We also really appreciated how the buffet was handled. The food was displayed so you could easily see the different entrées, which made choosing what you wanted easy, even with a language barrier. The staff served the food for you, which was such a nice touch. It also meant that guests were not constantly reaching over and touching all of the food, making the buffet feel much cleaner and more sanitary. From the people to the food to the wedding itself, Sanctuary Cap Cana gave us an unforgettable experience. We came for our wedding and left with incredible memories and so much gratitude for the people who made our stay so special. Camacho, Carmen, Yerry, and the entire Sanctuary team, thank you for helping make our dream wedding a reality! ❤️🥂🌴

We chose Sanctuary Cap Cana for our 20th wedding anniversary and expected the level of service and quality you would associate with a luxury resort. Unfortunately, it was one of the most disappointing stays we have ever experienced. Our original room was old, dingy, and poorly maintained, with dirty furniture, a clogged sink, flickering lights, maintenance noise, unpleasant odors, and a balcony made unusable by the overwhelming smell of sargassum. After we moved rooms, the air conditioning was still inadequate, and we slept poorly for two nights. The service was equally disappointing. My wife was treated rudely at the Love Bar, the drinks were undrinkable, and our dinner at the steakhouse was extremely poor. The following day, I became ill with symptoms consistent with food poisoning. Management failed to follow up on commitments they had made regarding our room and upgrade fee. After only three nights, we ultimately left and relocated to the St. Regis, where the service, facilities, and food were dramatically better. This was supposed to be a special 20th anniversary celebration, but instead became a frustrating and disappointing experience. For a resort marketed as a premier luxury property, Sanctuary Cap Cana fell far short of expectations. I hope this review helps others make an informed decision and prevents someone else from experiencing what we did.