Sanctuary Cap Cana

We returned to Sanctuary Cap Cana after an incredible stay last year for my birthday, and somehow, this trip surpassed it. Booking a castle suite with butler service completely transformed the experience, elevating everything to a whole new level. The property is what drew us in the first place, and it never disappoints. The visual aesthetic is stunning — the kind of place that genuinely stops you mid-step. But what truly sold us, then and now, is the staff and the food. Every single person we encountered seemed genuinely happy to be there and happy to help. The service is top-notch in the truest sense of the phrase, not just polished, but warm. As people with backgrounds in the service industry, we tip generously and intentionally. We budget at least $100 a day for staff, so take that context as you will, but the attentiveness felt authentic throughout. Our butler, Samual, was a standout. He pre-booked our dinner reservations and kept our suite stocked exactly as we requested, down to specific water bottles and sugar-free drinkable yogurt — a niche ask that made a real difference for me personally. Those small, thoughtful touches are what castle suite service should feel like. The vibe is exactly what we come for. We’re a couple in our 30s who want nothing more than to spend the day at the pool, make friends at the bar, and have a beautiful dinner before calling it a night. We genuinely call this our “do nothing” vacation, and Sanctuary delivers that fantasy flawlessly. The crowd skews older than us, but honestly, that suits us just fine — zero party scene, all charm. A few honest notes: if a great beach or nightlife are priorities, this isn’t your resort. But if you’re drawn to breathtaking aesthetics, exceptional service, gorgeous pools, and an atmosphere that feels more like a retreat than a resort — you’ll understand why we’re already planning to come back next year.​​​​​​​​​​​​​​​​

Resort was great and the food was excellent! All of the staff was friendly and helpful but Abel was exceptional. He make sure everyone was happy and everything ran smoothly. Overall great experience

We traveled to Sanctuary Cap Cana with two other couples and had an amazing experience from start to finish. We were greeted with welcome drinks and an easy, seamless check-in at The Castle. Our butler, Samuel, was incredible and already had dinner reservations made for us the first night, which made everything so easy. Our friends butlers, Frank and Camacho, were also wonderful. We stayed 5 nights, which felt like the perfect amount of time. There were plenty of food options and every restaurant was top notch. Our favorite meal was at The Wok! We also loved Blue Marlin, the buffet for breakfast and lunch, and the steakhouse. The Italian restaurant was surprisingly our least favorite. We were lucky that Sanctuary Town was still included during our stay, although we were told that will no longer be included for reservations made after October 1, 2025. Every single person at the resort was friendly, welcoming, and more than willing to help. Angelica at The Castle Bar was amazing and became a friend over the course of our trip. If you stay in The Castle, I definitely recommend using that pool at least once. We were able to find covered chairs at almost any time of day. The resort had 3–4 weddings while we were there and we were told it was completely full, but it never once felt crowded, which we loved. The resort itself is beautiful and full of personality and culture—it truly feels like you are walking the streets of Santo Domingo. Cap Cana being a gated community added an extra level of security, and with guards at all entrances we felt very safe, even walking alone as a female. The crowd was a great mix of younger and older guests. This is not a party resort, but if you still like to have fun, there is plenty to do. We would recommend Sanctuary Cap Cana over and over again and are already planning our next trip back!

Absolutely loved Sanctuary, we stayed at the Honeymoon suite and it was Amazing! The room was nice and clean and well maintained by house keeping. Beautifully decorated and nice and quiet. It’s only about 20 mins from the airport so you’d get there pretty quickly. They have 5 restaurants to choose from that is included in the all inclusive and they were all really good. The service was superb from the waiters to the guys riding you around in the golf carts were absolutely great but one person in general I have to tip my hat off to would be our butler Lugo he was on top of everything top notch service, took care of our every need and was just outstanding. I would definitely recommend it, it is worth every penny.

We stayed at the Sanctuary Cap Cana resort for 4 days and overall had a good experience until the very end. My husband and I both brought our wallets on the trip which included our debit cards so we could pull out cash at the airport for tips. Other than that, our debit cards did not leave our wallet in our hotel room since it's all inclusive and we did not go off property for the 4 days. That said, when we were at the airport we got a Schwab potential fraud notification and both realized that our debit cards were missing out of our wallets. Our credit cards, passports and IDs were in the wallet but not our debit cards and by then, whoever went through our stuff had racked up $2000 at a local club. What was weird was that we noticed during our stay, that staff members were consistently coming by our room to bring us water or to check if we needed anything which at the time we thought they were just being very attentive for tips. Now we doubting that perhaps they were checking if the rooms were empty or not because it was very frequent that we got a knock on the door. I've seen this in other Sanctuary reviews with similar experiences. It's truly unfortunate and my fault for not using our safe but thought I'd share this experience with future guests... really violating feeling and put a huge downer on the trip!