Sanctuary Cap Cana

Not what I expected from a so called Luxury resort. Buildings and grounds were beautiful but the quality of the food/drinks and customer service was inconsistent.

Felix is everything!!! He made sure we had spots at the pool and all the things.

Wonderful location. Terrific service. Very good breakfast buffet. A great place to unwind.

The lobby you walk into is beautiful but the junior ocean view suite was suboptimal. When we got to the room, the bathroom light would t work nor the light on the balcony . Also the door to the balcony would not lock . The toilet area smelled of sewage and sulfur. When we took a shower, despite the glass door, the water spilled over the ledge flooding part of the bathroom into the hallway. We requested cleaning including the smell but odor replaced with bleach. Sewage smell was back by the next day. We requested a change of rooms as our 30 th wedding anniversary. They denied because we did not book directly with Marriott . The next morning they offered one hr massages in the spa for both of us but first we needed to sign a form . Basically the form was written by lawyers stating if we do the service then cannot leave any bad reviews anywhere including travel sites, social media, etc- NO Where!! We refused to sign and asked if our first amendment right to freedom of speech didn't apply to the DR? Lost the massages Additional negative : not much for evening entertainment, no shows and mediocre Karaoke. Piano player excellent but did not sing , you can only listen for so long without any interaction with the audience . Positives : great food. Enjoyed the steak house. Best was Wok- interesting Asian food , all delicious with a romantic, gorgeous atmosphere and decor. Beautiful pools but small beach area mostly on the resort as built on the end of cap Cana on cliff. Castle area very chic and quiet, scenic views of the ocean all around!!

I’ll start by saying that I loved that Sanctuary Cap Cana is very close to the airport. Our ride was only about 20 minutes if that. The atmosphere there was very relaxing, not much of a party scene which my husband and I love. We found the rooms to be very spacious however, I will say that the shower didn’t have many compartments to put our stuff on like toiletries, etc. In the shower itself there is only one small little basket. That’s fine. I can deal with that. Also, another thing that I had to deal with was that the hairdryer was not working, so I called and received another one which was only blowing out cold air. I called again and I got a good hairdryer finally! At one point, we could not get a hold of room service or the front desk or the concierge desk. We kept calling and nobody answered their phone. The ladies at the concierge are very serious, not too friendly. Other than the staff, there was pretty amazing and very kind and catered to our every need. My husband and I really liked the food, we thought it was excellent, lots of choices at the buffet, everything was delicious. The steakhouse was also very good. We loved the Woke the most. Blue Marlin had great seafood. The Italian restaurant was our second best, the food there was amazing. . You just have to make sure you make reservations at the Italian or Woke or have a plan B. We didn’t go to any of the sanctuary town restaurants because we didn’t want to pay. I think it is a shame that those are not included now. We thought that the resort overall was very clean and well kept. The architecture and landscape were beautiful. The beach was small yes but the sands was white and the water was crystal clear. Also, you can walk the beach next-door which is about a mile long. All you have to do is tell the security guard by the castle tower that you are going for a walk on the beach and you can access the other side with no issue at all. We never had any issues finding a spot to lounge whether a cabana or lounge chairs; pool or beach side, there were always plenty of options available. Now I would like to recognize Carlos, Niersin, Maria, and Natanael at the buffet. Also, Ezequeil and Yeissy. They were simply amazing, always so smiley, they made our mornings so special with the way they treated us! Luis Saurys at the Blue Marlin also treated us so wonderful! Carlos was there too, he was at all the restaurants we went to and always went out of his way to greet and treated us special. Shout out to Eduardo and Yoleidy at the Italian restaurant; Jensy and our waiter at the Woke restaurant I forget his name but he was an older gentleman who’s been there ever since the restaurant opened! From the cocktail/waiters staff at the pool and the beach, I would like to send a shout out to Manuel, Yery, Luis Mario, Leandro, Cristian, Charly, and our wonderful friend at the towel hut, Kayla. Kudos to Antonio, Abel, GiGi and Leslie with the entertainment crew. Brillis at the cafe shop was always super friendly and kind. Antonio’s aqua fit class was awesome! Miguel at the Palapa did a fantastic job with the Yoga and Stretching. We are planning our next vacation here again!