Sanctuary Cap Cana

Let's start with the beach. I knew from the reviews that it would be small, but it was actually unswimmable. The ocean was full of seaweed that was being carted away by the truckload on a daily basis. The pools were very nice, but not heated, so they were on the cooler side, so be prepared. Beach attendants were excellent as were the beach bartenders, but the food at the beach grill was poor and very limited choices. The rooms are dated with much of the old dark wood furniture being chipped. The air conditioning went out twice, and the hotel did not offer a fan, but after several requests, we got one. Also, had several island wide outages with the internet. The spa was nice, but the treatments were very overpriced - even the specials. The food was very disappointing. Stay away from Sanctuary Town. It is no longer part of the all-inclusive plan. The sushi restaurant, and ice cream parlors were just not good. We made restaurant reservations on Open Table for Blue Marlin and the Steakhouse, but both were closed despite having confirmations. A drink was spilled on me at the Italian restaurant , and I had to get a manager to have the drink replaced, the spill cleaned up and my clothes cleaned. The included wine is not drinkable and the local beer is not good. Other beers are not on the plan. The staff seemed to be paralyzed by process and not allowed to take the initiative to do the right thing. I was offered an $800 spa credit by Lourdes, one of the senior concierges, but the manger over-ruled it and offered Marriott points, which required several calls to customer service to have them credited. In summary, as a titanium member, I thought that I would be made to feel special and be able to have some perks, but that was not the case. I found the service to be horrible except for the pool attendants, and the food and drinks to be very mediocre. The beach was disgusting. Management was informed, on site, but was unable to offer proper service recovery on the spot. It required repeating my details to several layers of management, incidentally, almost all of whom were white, while most of the staff was black or of mixed race. Not a good look for a multi-national company like Marriott. I would never return here and given the shape of the beaches, the internet and AC outages, I do not think that I would ever come back to this island. Even more so, my company has done several million dollars worth of business with Marriott for the last decade, and we will now be looking at other hotel chain options.

The overall resort is absolutely amazing. The staff truly go above and beyond, and I honestly cannot say enough good things about them. Their level of service made this vacation magnificent from start to finish. There are several pools throughout the resort, and we never once felt crowded. Like most resorts, if you want prime seating at the main pool or beach areas, it helps to get there early. That said, generously tipping the staff makes a huge difference—they will absolutely look out for you, help secure great seats, set up chairs and umbrellas, and make sure you’re comfortable throughout the day. There is a fantastic beachside restaurant with amazing hamburgers. However, the beach itself was disappointing. There really isn’t much of a usable beach to speak of—it’s heavily eroded, covered with seaweed, and has large rocks. We didn’t swim in the ocean at all during our stay. While the resort appeared to be working on it, I’m not sure there’s a true long-term fix. The food overall was okay. The staff makes a genuine effort to accommodate guests, though serving large numbers at a resort can always be challenging. We especially enjoyed the steakhouse, Best. One thing I really appreciated was that even at breakfast and lunch buffets, staff serve you rather than guests serving themselves. It felt much cleaner and more hygienic, which I loved. This resort is definitely on the expensive side, but it is very nice and well maintained. There are a few activities offered, but overall it’s a quiet, peaceful resort—which we absolutely loved. It was just enough to keep us occupied while still allowing us to truly relax. A huge shout-out to the staff who made this trip unforgettable: Keila, Cristian, Maria at the breakfast restaurant, and Felix the cat 🐾

Frank our Butler was excellent!! Extremely helpful and attentive. However, the resort had numerous reoccurring maintenance issue. Too bad. It’s Beautiful place!!

This was my 2nd visit to Sanctuary Cap Cana . It is a quiet adults only resort with just tremendous charm. If you are looking for a quiet get away with amazing service this is the place for you . If you have a chance stay at the castle. Its literally a Castle that has swim out rooms. The spa is slightly dated but still charming nonetheless. The beach is very small not walkable but the beautiful pools make up for it. Sanctuary town within thr resort is like a little town within the resort absolutely amazing! Food can be a bit better but overall this resort is fantastic for anyone looking for great service and a relaxing trip .

We spent four days/three nights at the Sanctuary Cap Cana to enjoy sunshine, warmth, blue waters, and celebrate a birthday. I was absolutely blown away by this property, from arrival to our final goodbye. The property is immaculate (the architecture, landscaping, lighting, dining options/quality, activities, etc.), the staff is out of this world amazing, and because it's an all-inclusive, adults-only resort, it was calm, quiet, and exactly what we were looking for. We reserved an ocean front room but received an upgrade to a Monarch Villa, which came with Butler Service (we had Camacho, who was fantastic!!). Camacho and the rest of the staff went above and beyond to recognize my status as an Ambassador Elite member and created an experience that rises to the top of my stays over the last 13 years with Marriott. Hand-written letters, turndown service, champagne, and Camacho even bought me sunglasses when I lost mine! What we received for the value we paid was outstanding. Located only 15 minutes from the Punta Cana airport, it was very easy to get to, and I will absolutely be coming back to this amazing place!!