Sanctuary Cap Cana

We had an absolutely wonderful stay at Sanctuary Cap Cana. The entire staff made us feel welcomed, cared for, and genuinely appreciated from the moment we arrived. The kindness and customer service throughout the resort were exceptional. A special thank you to Nancy in housekeeping, whose attention to detail, care, and professionalism truly stood out. She kept everything spotless and went above and beyond to make our stay comfortable and relaxing. Her warmth and skill made a lasting impression on us. The resort itself is picturesque, luxurious, and beautifully maintained. Every area feels peaceful and elegant, the food was excellent with plenty of delicious options throughout our stay, and the weather was absolutely phenomenal the entire trip. The only downside — completely outside of the staff’s control — was the amount of seasonal seaweed affecting parts of the beach view during our visit. Even with that, the experience was still fantastic, and we would return again as soon as possible. Highly recommend for anyone looking for a relaxing and luxurious getaway in the Dominican Republic!

Although I would rate the Sanctuary Resort a five out of five, I will only give it a four. The beaches were amazing, the accommodations were quite cozy and well furnished, the Italian restaurant was fantastic, and the entire service was really good. But the Spa experience was so disappointing, the 60-minute couple’s massage was shortened to just 40 minutes because the massagers took so long to start the treatment and were so distracted chatting at the corridor, their major interest was to finish the massage as early as possible, also the vapor room smelt awful (pee and dirty), and the jacuzzy pools with the jets were plenty of green mold all over the edges. The spa manager did not respond when I asked for an explanation. Excellent hotel, however avoid using the spa services.

We had the best time at Sanctuary Cap Cana. Definitely worth booking a Castle oceanview room. our concierge Camacho was so wonderful, helpful and went above & beyond. Service at the hotel was excellent! From the beach/pool (Jensy and Oscar) and the restaurants (Miguel and Niky), everything was great. Wok was our favorite restaurant/meal of our trip. There was, as expected, some algae / sargassum while we were there, but they had people cleaning up the beach throughout the day, so we were able to really enjoy it! The hotel and its grounds are beautiful. It is more intimate and relaxing than the larger chain all-inclusive hotels in the area. We can't wait to go back!

We had a wonderful stay at this all-inclusive resort! The rooms and public spaces were always very clean, and the service throughout the resort was consistently excellent. If you are considering upgrading, it is definitely worth spending the extra money to stay in the Castle. Our butler, Alex, truly elevated our trip. He handled all of our dinner reservations, sent us a daily schedule of events, and made everything feel effortless and relaxing. The food was good at every restaurant we tried, but Wok was by far our favorite. The atmosphere was amazing and the food options were excellent. One thing to note is that the beach area is very small, and the sargassum was quite bad during our stay. The resort staff works hard every day trying to manage and clean it up, but if a large, beautiful beach is a top priority for your vacation, this may not be the best fit. Overall, we still had a great experience and really enjoyed our stay.

Gorgeous Hotel Beach Closed due to seagrass!