Sanctuary Cap Cana

Our trip was booked through Delta Vacations and they were very good at guiding me through the various hotel options. I selected this hotel based on the feedback on the various sites. But also, because of the architectural style. The transfer to the hotel was smooth and once there the entry is beautiful and inviting along with all the staff members who welcomed us. The first surprise was being upgraded to a suite upon check-in. It is low season so the hotel does have this flexibility. We did enjoy the room and greatly appreciated having more space since I was there with my two daughters. Second surprise, the food overall was delicious. While there was a lot of talk about Wok, it wasn’t my favorite experience. I really enjoyed the Italian restaurant, Capriccio with its’ intimate vibe. The staff at every outlet of the resort was warm, friendly and helpful. However, I wish I could remember the name of the bartender at Capriccio on 8/29 because he was delightful and he put up with us because we had a long wait to be seated. My favorite thing to do each morning was to spend time in the lobby coffee bar and enjoy a cup of coffee along with green juice and a small pastry while reading. My family was slow in getting the day started. But once up, we enjoyed a full breakfast in the restaurant. Most days we lounged by the main pool enjoying the cocktails, music and activities. At lunch we enjoyed the chef at the Blue Marlin grill station who always had something for us to try. We also enjoyed being taken care of by Camacho, our butler, concierge, mr. extraordinaire who made sure we were well informed regarding what was happening at the resort, dinner reservations as well as checking in on us to ensure we had an enjoyable stay. We really enjoyed our time at the resort though we did not do much but that is what this vacation was all about, relaxation.

After 40+ years of international travel, including decades of stays at top-tier Marriott/Starwood and Hilton properties, I have never experienced anything like our stay at Sanctuary Cap Cana. The issue is not simply what happened—it is how management handled it. After a serious incident involving our suite and our belongings, we received explanations that were defensive, inconsistent, and, in my view, incomplete. A few things remain particularly troubling: • A washcloth was placed on our door handle. Why? Management has never adequately explained this, and I did not observe this happening elsewhere at the resort. • We were outside at our private pool while housekeeping and maintenance were supposedly working. We therefore had no firsthand knowledge of who entered our suite or what occurred inside. • Management's latest communication revealed that another person had been in our room, something that had not previously been disclosed to us. • Because we no longer trusted the situation, we tried to leave the resort the following day. No suitable flights were available, so we had no choice but to remain. • We explicitly asked staff not to enter or interfere with our suite, yet there were subsequent attempts to gain access. • We ultimately felt so uncomfortable that we kept ourselves inside the suite, and eventually even our all-inclusive service was refused. That is not the experience anyone should have at a luxury resort. I also found multiple public reviews and discussions from other travelers describing alleged theft or security concerns at this property. These accounts are not proof of anything beyond those guests' experiences, but they are certainly worth researching before booking. My conclusion is simple: I no longer trust this resort or its management. A luxury resort can recover from a disappointing meal or a dirty room. It is much harder to recover when a guest no longer feels safe or comfortable in their own suite—and feels that management is more interested in defending the property than addressing legitimate concerns. After 40+ years of travel, this is one of the very few resorts I would actively caution others to research carefully before booking. One star. Not because everything was bad, but because once trust is lost, nothing else really matters!

Exceptional experience! We have been there 3 times and we will continue to go! The food is fantastic and the staff is superb! Camacho is the best butler!

Sanctuary Cap Cana is a gorgeous property with very comfortable rooms, great food, really great, well trained and friendly staff. The pools were absolutely immaculate. The castle pool was super relaxing and peaceful, while the main pool was super fun, upbeat and huge. The bartenders at the pool bar were super fun and the vibe was great, and the pool activities were also fun. We ate all 4 of the main restaurants, although only two were open each night for dinenr. The service was fantastic at all of them. The servers were friendly, knowledgeable, and very well trained. Our favorite was Wok, the Asian restaurant. Blue Marlin had an incredible atmosphere, and the Italian restaurant was also really good. We stayed in a Castle Ocean Front room and it was immaculately clean and very comfortable. The room came with a butler, and Alex was absolutely fantastic, checking in with us several times a day making sure we had everything we needed. The reason I'm giving Sanctuary Cap Cana 4 stars rather than 5 is twofold. First, there was a place called Sanctuary Town which is connected to the resort, but not included, which was odd, given only two restaurants were open per night. We went one night and there were several snack options like a pizza place, Mexican restaurant, and ice cream shop, but literally no one was there, likely because it not being included. Literally 4 or 5 restaurants and a bar or two, and completely empty. It could have been a really cool vibe for a place otherwise lacking in nightlife. Secondly, we needed some over the counter medicine when we were there and the cost at the on site store was nothing short of extortion. $27 usd for a small bottle of Pepto Bismol that might cost $4 in the US. We were absolutely floored and felt like the the resort was really trying to take advantage of us. Overall, the place is beautiful, with wonderful pools and great, well trained, and friendly staff. It was extremely peaceful when you wanted peace, but fun when you wanted fun. I would probably recommend but wish management would understand that charging exorbitant prices for OTC meds is really sending the wrong message.

3Nt Couple Getaway Beautiful Property, Wonderful Friendly Staff thru out Restful and Tropical. Specifically Great Service from Eduardo server at restaurants. Miguel our Butler, Super Jerry by the Pool and Levis at the Wok restaurant