Sanctuary Cap Cana

Our stay was fantastic thanks to Angel, who was so friendly and attentive to anything we needed. Lovely staff!

Pros: beautiful unique property, well-maintained grounds, lovely pool areas. Cons: Service-we have been to other all-inclusive resorts in Mexico, this was our first time in the Dominican Republic. The service here was definitely a couple notches down from Mexico. Most of the service staff could not be bothered, move super slow, act like you are bothering them if you ask for something. Most days our room was not cleaned, even though we were down at the pool for most of the day we had to track down some clean towels to use the next day a few different times. The towel game is ridiculous here. They allow people to save seats and never come back. If you ask pool staff to help you find somewhere to sit, they just look around aimlessly and say there are no seats available, even though 90% of them have anyone sitting in them. The food is definitely mediocre as you would expect at an all-inclusive. The one meal I would rate as “good” would be Wok- Asian. Trying to get dinner reservations if you don’t have a butler is next to impossible, even contacting the concierge ahead of time, and also trying to use the app. There are plenty of places that are way better than this, you do not get what you pay for here. We will not return.

The Sanctuary Cap Cana was one of the most beautiful hotels we have ever stayed in! We reserved the Castle 1 Bedroom Suite and the view did not disappoint. Also, I want to shout out the Castle staff, especially our Butler Lugo, who was fantastic! He anticipated our needs, proactively made dinner reservations, and was an all around great person! If you’re staying in The Castle definitely request Lugo. Finally, the view, the staff, the atmosphere absolutely made the upgrade to The Castle with the extra expense. We cant wait to visit again!

I stayed at Sanctuary Cap Cana with my 3 sisters for a family vacation. Starting with the Pros: Friendly staff, beautiful beach views from pools, beautiful landscape, clean, easy to navigate by foot. The coffee shop was excellent and had a good variety of drink choices. cappuccino and lattes were wonderful as was the regular coffee. It was supposed to open at 6:00AM but never opened until about 6:30AM. The welcome drink in the main lobby was so good, that I went back for it several days. Some sort of lime and coconut blended mix that is absolutely wonderful with or without alcohol. Pools were beautiful and pool bar was great. The main pool has easy beach access and views of the beach which is only steps away. The top level infinity pool has a beautiful view of both the lower pool and the ocean. The one hot tub I found was not hot. Not even warm. I was disappointed. The aqua classes at noon were fun, diverse, and well organized. Food: The food was very mediocre. We were there for 4 dinners and ran out of choices. The selection was lacking and the buffet food was not always hot. The buffet was on repeat with little variety. Our best diner was at Wok. The Italian was fairly good but my salmon was dry and my sister didn’t get any side dishes with her salmon for some reason. They require reservations and we were turned away rudely the first night but got seated the following night by begging for a reservation for my sisters’ birthday. During the hours of 4-6:30 PM, the only food choice is the beachside grill. We checked in a bit after 4:00 due to a time consuming luggage issue at the airport and we were starving having left our homes at 4:30AM. Our party of health conscious women were not happy with the choices of burgers, fries, fried fish, and nachos! The resort needs to have at least one restaurant open for early dinner guests! Activities: We enjoyed a stretching class one morning and were encouraged to return for yoga the following day. I returned for yoga and waited about 10 minutes and when no instructor showed up, me and a few other guests asked a staff member who told us yoga would be an hour later. I returned an hour later to walk in a beautiful set up for yoga only to be told it was a “private party” and asked to leave. I saw the yoga instructor and asked him about it and he claims he taught yoga an hour earlier and he only had one student which is a lie because I tried to attend with a few other students. I sat by the pool and decided to try Bachata dance classes in the afternoon. Staff said it was by the main pool. Nope. Never happened. Evening entertainment was spotty. We heard some wonderful music in the lobby “Love Bar” some nights. Other nights there was nothing. At prior resorts we had some sort of entertainment EVERY night at 7:00. This was not the case. We didn’t try the late night PM club. One night it was closed for a private party. No other option for guests? Room issues: Rooms were very nice and spacious. Closet was large but drawer space was minimal. The makeup mirror did not light up and I called twice about it. Apparently, there is a trick to turn it on but we never figured it out. The jetted tub on our deck also did not work. No water could be turned on and I didn’t have time to call staff before my evening plans so I gave up. Overall a nice vacation but I would not recommend it over other choices.

I've visited Sanctuary Cap Cana both as a vacationer and as a bride for my own wedding 100+ person wedding. Both were 10 out of 10 experiences. We love this resort, if you are considering where to go for a relaxing weekend or for the wedding of a life time, choose Sanctuary!!! Vacation: The resort is absolutely beautiful and peaceful, with pools to match every vibe. The Castle Ocean Pool is perfect for peaceful reading by the pool that overlooks the beach, to the main pool which is great for socializing and easy access to drinks. The staff is incredible. They remember your name, where you're from, and are so much fun to hang out with. The food is amazing -- and believe me, I know food. Some of our favorites were The Wok and Sushi Town, we liked those spots so much that we returned multiple times. Highly recommend doing a progressive dinner and hitting multiple restaurants in a given night! Wedding: My husband and I got married at the Blue Marlin and had the best night of our lives. We had 100 people, which is considered a large destination wedding, and the team at Sanctuary handled it like pros. Our wedding planner Claribel De La Cruz was absolutely incredible and took care of things we didn't even think about. A perfect example is we had a pretty heavy but thankfully short lived rain shower right before our ceremony was set to begin. Without us even asking, she got our guests to shelter, dried off the seats, set up golf carts with rain covers, and coordinated getting the event to start up perfectly 30 minutes later once the rain had cleared. What could have been incredibly stressful ended up being amazing. She told us not to worry and we'd start again as soon as it was over, and the 30 minutes of the rain delay ended up being one of our top moments of the night because we got extra time to relax and have fun with our wedding party before the night began. She also helped us partner up with incredible vendors to make the night amazing: the DJ, MC, and live musicians were incredible and Claribel stayed with us until the VERY end to make sure everything was perfect - at 2 am once the after party at the PM Pub / Discoteca wrapped. She even took our last picture of the night!! She was so organized and fun to work with and the entire event was perfect. We love Sanctuary Cap Cana!!