Sanctuary Cap Cana

The staff was Absolutely Amazing and it was a blessing because of an allergic reaction I had while there. I need to give huge shout outs to (1) Camacho - The trip would not have been as wonderful without him. He was so kind, pleasant, and funny. When I had my allergic reaction he took me to the doctor, stayed with me, and made sure to find out what happened to cause this unfortunate incident. He was so wonderful! (2) Nancy - what a sweet and beautiful soul. She made us feel cared for every day!! (3) Dr. Soto - he was an absolute life saver!! He quickly assessed what was happened and gave me the medicine necessary to stop the allergic reaction from getting worse!

My family and I recently spent spring break at Sanctuary Cap Cana. Our encounter with Alexia at the front desk was unsatisfactory, even though we had a problem at check-in because of a mistake in our reservation. It was annoying at the time because she was dismissive and unhelpful rather than assisting us in finding a solution. Every other employee we met, however, more than made up for this incident and made our trip genuinely remarkable. Our final evening was flawless thanks to Nicky at the Wok restaurant. He made sure everything was perfect, paid close attention to every detail, and exquisitely decorated our table. By the end of the evening, he genuinely felt like a friend because of his extraordinary effort and kindness. The Italian restaurant's Jacobo was fantastic; he went above and beyond to help us make a reservation and introduced us to the appropriate server, making us feel even more welcome and ensuring that we were having a great time. Luis Mario (by the beach) was very kind and considerate, always asking how we were doing and even going above and beyond to make sure we were comfortable. Yoleidy was incredibly gracious during breakfast and consistently offered to take photos of my family, which allowed us to document such priceless moments. At breakfast and dinner, Miguel from the Steakhouse was always so friendly, considerate, and a familiar, welcoming face. At the Italian restaurant, Quirillo was very kind and competent, constantly checking in to make sure we were satisfied with each meal and beverage. He genuinely added a special touch to every meal. Additionally, Jason made our mornings even better by being incredibly considerate and attentive during breakfast. Adalgisa, Cristina, and July at the Wok restaurant were all very welcoming and helped to make our stay even more pleasurable. Apart from the first front desk encounter, the rest of the staff provided outstanding care, kindness, and attention. They are the reason this trip was so memorable, and I am incredibly appreciative of each of them! Without a doubt, we'll return!

Amazing!! Food is so good, drinks are so good. Everyone is so nice and sweet. So fast and accommodating. Room service is amazing!!! Love Luis Mario!!!! He is so nice and friendly!!

Sanctuary Cap Cana was an amazing experience! I’m a corporate pilot and this trip was a bit last minute to bring passengers to Punta Cana so I ended up with a Monarch Villa as the cheapest option. All I can say is the Monarch Villa did not disappoint! My wife was able to join me on the trip and she absolutely loved it. Plus we ended up having an amazing butler, Camacho, that handled our every need, secured impossible restaurant reservations, and made it a point to come find us on the resort to make sure we were being well taken care of. There is not a single person or experience that I can say anything negative about. I will definitely be returning to Sanctuary whether for work or for personal travel!

Wow! What an amazing trip. Truly one I will remember for the rest of my life. I did a lot of research on which resort to stay at and decided on Sanctuary due to the unique physical attributes and variety of food choices. I would absolutely go back in a heartbeat and have told multiple friends and family about my stay already. From the moment you walk in, everything is incredible. You are greeted with a welcome drink in a beautiful lobby and are immediately taken care of. Every person we encountered was more than happy to help us and did it with a smile on their face. There is a wide variety of food so you are sure to find something you like! I highly recommend Wok for dinner. While a reservation is required, it was absolutely amazing. For lunch, we really enjoyed Blue Marlin (delicious salmon and ceviche). Breakfast is also wonderful with more options than you can even try! The property itself has many pools and everything is clean. The service at the pool swim up bar is also great so that you can really enjoy your time in the sun and not have to worry. Cleanliness is one of the most important things to me in the vacation and I was pleased for the entire time! Even the outdoor bathrooms were very, very clean. Our room was in the Castle and I am so glad we were able to stay in this portion of the resort. It was beautiful and well taken care of. Beyond this, our butler Kelvin made the trip truly special. We were celebrating a birthday and he went above and beyond to make sure everything was set for us. I could not imagine our trip without the care he took with us. Kelvin, you are the best and we hope to see you again! Another member of the resort that really took time with us and made our stay extra special was Joe. He is an amazing bartender and was so willing to talk to us and keep us company. He made us some drinks that we will remember forever. If you are deciding whether or not to stay at Sanctuary, it should be an easy yes! We had an amazing time and it really is paradise. Absolutely no complaints and we hope to visit again.