Sanctuary Cap Cana

The overall resort is absolutely amazing. The staff truly go above and beyond, and I honestly cannot say enough good things about them. Their level of service made this vacation magnificent from start to finish. There are several pools throughout the resort, and we never once felt crowded. Like most resorts, if you want prime seating at the main pool or beach areas, it helps to get there early. That said, generously tipping the staff makes a huge difference—they will absolutely look out for you, help secure great seats, set up chairs and umbrellas, and make sure you’re comfortable throughout the day. There is a fantastic beachside restaurant with amazing hamburgers. However, the beach itself was disappointing. There really isn’t much of a usable beach to speak of—it’s heavily eroded, covered with seaweed, and has large rocks. We didn’t swim in the ocean at all during our stay. While the resort appeared to be working on it, I’m not sure there’s a true long-term fix. The food overall was okay. The staff makes a genuine effort to accommodate guests, though serving large numbers at a resort can always be challenging. We especially enjoyed the steakhouse, Best. One thing I really appreciated was that even at breakfast and lunch buffets, staff serve you rather than guests serving themselves. It felt much cleaner and more hygienic, which I loved. This resort is definitely on the expensive side, but it is very nice and well maintained. There are a few activities offered, but overall it’s a quiet, peaceful resort—which we absolutely loved. It was just enough to keep us occupied while still allowing us to truly relax. A huge shout-out to the staff who made this trip unforgettable: Keila, Cristian, Maria at the breakfast restaurant, and Felix the cat 🐾

Frank our Butler was excellent!! Extremely helpful and attentive. However, the resort had numerous reoccurring maintenance issue. Too bad. It’s Beautiful place!!

This was my 2nd visit to Sanctuary Cap Cana . It is a quiet adults only resort with just tremendous charm. If you are looking for a quiet get away with amazing service this is the place for you . If you have a chance stay at the castle. Its literally a Castle that has swim out rooms. The spa is slightly dated but still charming nonetheless. The beach is very small not walkable but the beautiful pools make up for it. Sanctuary town within thr resort is like a little town within the resort absolutely amazing! Food can be a bit better but overall this resort is fantastic for anyone looking for great service and a relaxing trip .

We spent four days/three nights at the Sanctuary Cap Cana to enjoy sunshine, warmth, blue waters, and celebrate a birthday. I was absolutely blown away by this property, from arrival to our final goodbye. The property is immaculate (the architecture, landscaping, lighting, dining options/quality, activities, etc.), the staff is out of this world amazing, and because it's an all-inclusive, adults-only resort, it was calm, quiet, and exactly what we were looking for. We reserved an ocean front room but received an upgrade to a Monarch Villa, which came with Butler Service (we had Camacho, who was fantastic!!). Camacho and the rest of the staff went above and beyond to recognize my status as an Ambassador Elite member and created an experience that rises to the top of my stays over the last 13 years with Marriott. Hand-written letters, turndown service, champagne, and Camacho even bought me sunglasses when I lost mine! What we received for the value we paid was outstanding. Located only 15 minutes from the Punta Cana airport, it was very easy to get to, and I will absolutely be coming back to this amazing place!!

Today was the first day of my five day stay. We arrived and were shown to a room that did not have a bathtub, which was guaranteed by their website. After complaining, they offered us a “ complementary upgrade “ to a premier luxury suite (instead of our luxury suite), which we happily accepted. After a few hours there, we noticed that the balcony with the bathtub was under total surveillance, and they had been videotaping my wife naked. We brought up to the front desk that this was unacceptable and completely uncalled for. we had zero notification that the balcony was not private. they told us “things like this happen“. They offered to switch rooms, but did not acknowledge the gravity of this situation. I do not want a room with the same issues. For how much this costs, it’s insane we have to deal with these issues. I would actively advise against this resort, and that’s not even taking into account how god awful the food is.