Sanctuary Cap Cana

My husband and I just returned from a week at Sanctuary Cap Cana, where we stayed in a King Suite Oceanfront. The resort was incredible, and we were pleasantly surprised by the quality of the food, which is often a concern at all-inclusive resorts. The food and restaurant service truly exceeded our expectations. The fish and ceviche at Blue Marlin were exceptional, while the steaks at the Steakhouse were flavorful and cooked to perfection. The Wok offered an extensive menu full of delicious Pan-Asian dishes, and Capriccio was a standout, offering an outstanding dining experience. We were traveling with a group of 8, so we ordered appetizers to share at all four restaurants, and each meal was a hit. As guests in the Castle with suites, we had butler service, and our butler, Alexander, took care of every need we had. Our friends had JT as their butler, and he was equally fantastic—once he knew we were part of their group, he took the time to learn our names and make us feel welcome. Both Alexander and JT clearly love their jobs, and their attention to detail made our experience even more special. The cost of our room was absolutely worth it for the level of service and quality we received. I don’t want to forget the pool butlers either. We met Felix on our first day and ensured that he checked on us every day. He got to know our names, why we were there (celebrating a birthday), and spend time just chatting with us. This was a great experience.

Had a great week at Sanctuary Cap Cana and it was thanks to the great guys and gals at the main pool. Estarlin took great care of my family and I at the pool bar and always left us with a smile and a great drink in our hand. Special shout out to Happy Boy and the crew for always keeping us comfortable in the sun or in the shade. See ya next year!

We just checked out after a five night stay and really enjoyed the resort. We have stayed at resorts in Jamaica and Mexico so this review is compared to Secrets and Sandals resorts in those countries. Overall we enjoyed our stay and would return again. The highs: 1. The grounds are immaculate and the groundskeepers were working constantly to keep them beautiful. 2. The pools are fantastic. We were there solely to relax so our group spent our time in the infinity pool near the lobby. The views of the ocean are great from there. The main pool is where the swim up pool bar is and has music playing all day. 3. The rooms were nicely appointed and very well kept. The views were amazing. We were not in The Castle but had great ocean views. 4 The Wok and the Italian restaurant were what resort dining should be. The food was fantastic and the service was top shelf. The Lows: 1. Reservations at the Italian restaurant and the Wok are hard to get. The only reservations we could get were at 9:15 and 9:30 respectively. I heard some people call in advance to make their reservations but I suspect preference goes to guests staying in the Castle for reservations. 2. The drink service at the infinity pool was great until lunch (thank you Reyna) but was hit or miss after lunch. 3. Evening entertainment was not what we are used to. There was a karaoke night and a circus but what entertainment was available was over by 10. Reyna at the Love bar and Super Jerry at the Steakhouse and breakfast buffet were fantastic. Roberto at the Blue Marlin Also provided great service. All of the staff at the spa were attentive. One suggestion on the menu: the stuffed Mahi at the Blue Marlin tasted like it had been cooked the day before and heated up in a broiler. I love Mahi and expected fresh fish in a setting like this but that dish in particular was a real let down.

We have hosted customers here for the last two years and are incredibly satisfied!! The staff is great! Full of life, personality and make you enjoy their company! I never once had bad service or a complaint the last two years we have visited and hope to be back soon!

I was disappointed in the quality and selection of food at this resort. Except for the lunch buffet, the food quality and choice was poor. This stops me from recommending this resort to friends or making a return visit. Also, the beach is very small and not really suitable for swimming due to the rocks. You can get out beyond the rocks, but then you are right next to a rather unattractive barrier that helps with the seaweed. The wait staff was not very attentive or friendly, especially at the Blue Marlin. One evening I was not able to get hot water in the shower. On the positive side the grounds are beautiful and the pools are fantastic. The room was a very generous size .