Sanctuary Cap Cana

Amazing resort with very accommodating staff!

Excellent property and amenities. Our butler, Juan Camacho was excellent and provided all the information and support to make our stay relaxing and restorative.

Best part of the resort are the sweetest people who work there. They were all extremely hospitable, but here are a few people who went above and beyond: Luis Mario Felix Omar Juan Alejandro Jacobo Alexia Pleasantly surprised with quality of food as it is all inclusive. The resort is very spread out with lots of quiet places and then a few choices for a more lively atmosphere. Multiple pools - all lovely! I also visited the spa and everyone there was top tier as well. This was our first visit to the Dominican Republic and our experience at Sanctuary made it memorable. Thank you!

Summary: High Highs and Low Lows make this an experience that left us feeling good but not fully satisfied with this trip. Budget travelers looking to splurge will love this place, but Luxury travelers looking for a less expensive alternative should make sure to reset expectations before going, despite the many positive reviews online. The Good: The sit down restaurants were extremely strong, particularly the Wok was exceptional. The ambiance, views, architecture, and pools were excellent. There were 5 different pools for everyone (we did not have a private). Each one had different strengths which generally kept people spread out. The room cleaning and turn down was nearly perfect. Beyond normal expectations for sure. The gym has everything you need for whatever workout you could possibly want to do except a squat rack. The equipment was outdated but in good shape. There were plenty of treadmills and other cardio machines. We stayed in the castle served by our butler Lugo. He was great! I didn’t interact much with the other butlers but they seemed to be similarly mannered. The Mediocre: The Spa was good but not good enough to justify the high price we paid for it. Paint was chipping in the pool and some of the features didn’t work, but the massage and hydrotherapy amenities were solid. The poolside grill was barely passable. Could easily slide this to the bad category but given the nature and expectations of what a poolside grill is we will keep it on mediocre. The resort wasn’t lively enough to be a true party resort but there was too much noise and music for it to be a relaxing experience. It wasn’t a dealbreaker, but I think the resort would benefit from either doing more to increase the amount of people who go there or moving to a more relaxing atmosphere. The Bad: The breakfast buffet was the worst I’ve ever had. I got the omelette on our last day which was the only decent thing our whole trip. Every other breakfast was terrible. The coffee shop was disappointing and the baristas were especially rude. The drinks were hit or miss depending on your bartender which is pretty problematic for an all inclusive. The service was overall bad. 20% of people were good, 40% were fine and 40% were downright rude. Few people spoke strong English which would be ok with a very friendly staff but made most interactions even worse. Definitely the single most negative part of the trip. Overall Sanctuary Cap Cana was a good trip and my wife and I enjoyed our time with each other. But we have high expectations of the places we stay and had high expectations for this resort as well. Unfortunately, we depart from the resort feeling a little unsatisfied despite the positive overall experience.

We stayed in one of the villas, which, although a little dated, was quite nice. Our view of the ocean was spectacular and breathtaking! Although we had a refrigerator, we could have used a microwave. Our butler, Hector, was accommodating, kind, and awesome. If we're blessed to come back, we will request his services. We would like to have seen more of the island outside of the resort. For the most part, the food was good, and the staff excellent.