Sanctuary Cap Cana

Absolutely loved the experience at this resort. It’s extremely clean (thanks to the staff), accommodating, food is delicious and truly amazing overall. Special thanks to the following people who go above and beyond to give a wonderful experience; JT (Butler) David (bell boy, now training at the steakhouse - Great job!) Roberto (waiter at Ill Cappeicio) Antonio (waiter at steakhouse) Charlys (pool bar bartender) Yohanna and Jenette (hostesses) Maria (Blue Marlin waitress) All the housekeeping staff at the Castle Thank you so much!

While staying at the sanctuary cap cana resort I enjoyed a wonderful massage with Sofia. The other great masseuse was Dileisi and welcomed by Daniel. All were very professional and welcoming! I truly enjoyed my service and would highly recommend you see them if you visit the resort! Thank you so much!!

Stayed here for my birthday and it was an absolute gem of a resort. It’s beautiful, well maintained, and felt very luxurious. We stayed at the Castle and were assigned a personal butler named Camacho, who went above and beyond taking care of me and my husband. He booked our restaurant reservations, drove us around in the golf cart whenever we needed, and even handled check-in and check-out. We felt more than well taken care of the entire stay. The hotel itself is honestly the most beautiful resort we’ve ever stayed at. Food was a highlight—WOK was our favorite! I recommend making dinner reservations as soon as you can since the popular ones fill up fast. The cocktails by the pool were top-notch, and we loved that service was always quick and friendly. The only not-so-good thing was that we went during sargassum season, so the beach wasn’t usable. But with five gorgeous pools, Sanctuary Town packed with food options, and multiple bars around the property, there was more than enough to do—we honestly didn’t feel like we missed out. If you’re celebrating something special, staying at the Castle is 100% worth it. It made my birthday unforgettable. Pro tip: ask for Camacho if you can, don’t skip the pool bar, and give yourself time to explore—this place is huge and so worth it.

We had the most amazing experience at the Sanctuary!Slipped away for a private wedding and honeymoon, just the two of us. All of our needs were taken care of well in advance with communication and coordination with Clarisleidy. The ceremony was beautiful and way more than we even expected, all down to the very smallest detail. I have to mention Yanet at the Spa who took care of my hair and makeup and made me feel and look like an absolute princess on my wedding day. She is a pro!!! Also huge shout-out to Erick who did our photography and sent us home with the most amazing pictures. Also have to mention our most favorite bartenders…Adela at the Love Bar and Negro at Beers of the World. You made our time there so much fun and we will miss you until we come back! Overall, the reviews were all spot on and this was definitely a place to come get away with the person or people you love. We met some amazing friends and will definitely be coming back!

This hotel is beautiful. Customer service was outstanding especially my butler Camacho. I booked the Jr suite swim up so was in the castle. They will give you a golf ride to the main lobby where the restaurants are if you ask. There is an ocean bar with a pool where you can get a light lunch and snacks for those in the castle. Food was good at the Italian and Steakhouse. Sanctuary town was horrible. Disappointed in the $10 room service fee. As a Titanium I got nothing extra. Other international hotels have given a bottle of champagne or wine or fruit or dessert. It did not look like the swim up had been cleaned in awhile as there was moss/algea on the steps. Dreams is next door so I got a lot of noise from there. The beach was covered by sargasum but i had the pool so did not mind. I heard it is bad this year. I came here as the Zoetry Aqua was being renovated. I feel I get better value for the same amount of money at that resort as they do not charge extra for room service and give a free bottle of champagne and rum. Quieter too.