Sanctuary Cap Cana

Subject: A Heartfelt Thank You to Our Sanctuary Cap Cana Family I just wanted to take a moment to express my deepest gratitude for the incredible vacation my husband and I recently experienced. It has been over a week since we returned home, and my heart is still full. This was our third time visiting Sanctuary Cap Cana, and each year it becomes even more special. To us, it is truly paradise. The beauty of the property, the elegance of the design, and the peaceful layout blended with nature are simply breathtaking. But what truly makes Sanctuary extraordinary is the staff. The staff is the heart of this resort. From the moment you walk in — from the front desk (shout out to Jeffrie)-to the pool area, the bars, the restaurants, the café, the daily entertainment team, and especially the butlers at the Castle — you are treated with warmth, kindness, and genuine care. You feel safe. You feel welcomed. You feel like family. We have grown acquainted with several staff members over the years, and seeing familiar faces brings us so much joy. That longevity speaks volumes about Sanctuary and the culture you have built. A very special thank you to: Felix (“Felix the Cat”) — his smile, attentiveness, and gracious spirit made every day brighter. Along with the rest of the poolside and beach team — Jerry (“Speedy Jerry”), Omar, Oscar, and Leondro— they consistently ensured we were comfortable, perfectly shaded, and well cared for, always providing fresh towels, refreshing drinks, and bottled water to keep us cool. Their energy, attentiveness, and genuine kindness truly elevated our experience. Christian — the number one bartender — along with Niño Negro, Elvi, Ismael and Estarling make up an incredible bar team whose attentiveness, professionalism, and gracious spirit never go unnoticed. Christian’s leadership shines through in every interaction, and together they create such a welcoming, joyful atmosphere, always ensuring guests feel seen, valued, and well taken care of. The wonderful staff at the Love Lounge — the bartenders and servers who create such a welcoming and vibrant atmosphere every evening. Our favorite Lunch Shack, where Miss Annis prepares the fried chicken seasoned with love — you can truly taste the care in every bite. She and her staff have been consistently amazing each time we visit. My two favorite café baristas— Brillis and Milady, who start every single morning with the perfect coffee, espresso, warm smiles, and kindness that sets the tone for a beautiful day.Antonio,Gigi , Carlik and Abel from the daily entertainment team — their energy, engagement, and pride in their work shine through every day. And to the newer staff members who have joined the team — I wish I could remember every single name, because each of them contributes to making Sanctuary Cap Cana very special. And last but certainly not least, JT “The Amazing” — who has gone above and beyond from our very first visit to our most recent stay. From the Castle to the Ocean Side suites, he consistently checked on us, followed up to ensure our needs were met, and made sure every detail was perfectly in place in our rooms. He ensured our experience aligned seamlessly with our expectations. His professionalism, attentiveness, and genuine care made a lasting impact on our stay. February 8th marked my 52nd birthday — a beautiful milestone in my life — and celebrating it at Sanctuary made it truly unforgettable. It was also Super Bowl Sunday, and a proud moment to be Latina. To witness and share such a historic cultural moment, celebrating Latino pride and supporting Bad Bunny and his incredible performance, filled us all with joy and unity. It was powerful to see our beautiful language and culture embraced and celebrated on such a large stage — something that made me feel deeply proud. The event your team put together was absolutely amazing. The energy, the excitement, and the organization were exceptional. The atmosphere was vibrant, joyful, and unforgettable. The happiness I felt that day is something I will carry with me always. The food is consistently fresh and outstanding — from the buffet and Dominican Friday Nights and every restaurant in between. We enjoyed every meal. We never had a negative interaction with a staff member, as they were always approachable or gracious. What stands out most is that every employee seems proud to work there. They greet you in the morning, check on you throughout the day, and wish you well before heading home to their families — only to return the next day with the same warmth, energy and dedication. Sanctuary is not just a resort to us. It is a place where our hearts feel full. It is a place we look forward to returning to again and again. Please share this message with your entire team — especially the frontline staff and the management team who support them in creating such an extraordinary experience. Thank you for maintaining such a magnificent team, a beautiful place and creating an amazing experience!! You truly have something special. With sincere gratitude, Darren and Epi Allie

Clean room and grounds Friendly and very attentive staff Stay made that much easier with the assistance of our butler Samuel- always available and more than accommodating. He was extremely helpful when making restaurant recommendations and reservations. Very grateful for the attention to detail he had with every aspect of our stay. resort was very quiet and tranquil, with our private pool and ocean view we never wanted to leave.

We had an overall great experience at The Sanctuary at Cap Cana in Dominican Republic. Our Butler, Vicente, was there with us in the Castle at every request and try to accommodate all that we asked. 2 restaurants that you do need to make reservations for which was the Italian and oriental. Also, even though this is an all-inclusive resort not all isn’t included. Room service, certain items on menus at different restaurants you will be charged. The spa was excellent. My wife had an incredible facial/massage and I had an outstanding massage. Different great views of the ocean are available which ever part of the property you choose. Staff were wonderful and really wanted to serve us and make us happy. This part of the island, CapCana, is private and secure. 5 different pools available and depending on your desire from very quite to the main pool that has music and water activities you can’t go wrong. We were there 5 days wishing we had booked a longer trip.

We stayed here for my husband's 50th birthday. We stayed in the Royalty Villa and it was amazing! One of the nicest rooms I have ever stayed in. We enjoyed all the food at the resort, especially the town. Unfortunately, it was off season, which we didn't even know existed in the DR, so only certain restaurants were open at a time. Also the sargassum seaweed was AWFUL! The smell was unbearable and the beach was closed due to it, but that is no fault of the resort. We will definitely be back to this resort, we loved the proximity to the airport and the resort itself.

Camacho was a very friendly butler. If we ever come back, we will definitely request him. Super attentive and helpful