Sanctuary Cap Cana

Second time here and we will be back every year. Food was good - Steakhouse and Capriccios were our favorites. Pizza in Sanctuary Town was amazing (they made a specail glute nfree pizza with goat cheese for my wife). Daily buffet and beach side food is very good. We had room service breakfast every morning. We stayed in one of the Monarch Oceanfront Villas for the second time. Perfect for quiet and seclusion. I want to highlight several employees: Miguel our butler was the best; Billys and Leandro from room service were a joy. Illumanata cleaned our room and was so kind and friendly. Edwardo in Capriccios and Niersen in Casabellas went out of their way to accommodate my wife's gluten and lactose sensitivity. Maria in the Love Bar and Evelyn with the daily special tastings were amazing. The pools are varied and great. We are here at peak season and it does not feel crowded at all. The beach is small but nice. If you are looking for a long walk on the beach you can leave the resort and walk long distance on a public beach next to the resort. If you are concerned about safety the resort is very well protected and secure. One thing I must highlight. One day only there was a mix up in our breakfast room service and it got there 45 minutes late (every other day it was there at exactly 7:30 am as we requested). The room service men apologized, our butler Miguel apologized, the head of room service offered to come personally and apologize. They sent us a bottle of wine and charcuterie board and later that week a bottle of champagne and chocolate covered strawberries. What an apology! If you are looking for a perfect romantic couples resort for any age with quiet, beauty, relaxation, good food, and amazing service, this is the place. If you are looking for a loud, party, night life with lots of on site water sports this is not the resort for you. We will be coming back here every year!

The facility and food were great. People were wonderful. The only complaint we had was with our room. Upon arrival, our toilet seat was disconnected from the toilet. (Not sure why housekeeping wouldn't have alerted someone about this as we had to wait for a couple of hours before we were allowed to check in as our room wasn't ready). The worst thing in our room was the smell of sewage throughout. I complained twice about it and apparently they came to check it out but it didn't seem to make a difference. Although we paid for an ocean view room, we could barely see the ocean. Our view was mainly the roof tops of 2 buildings and the large trunk of a Palm tree. It seems that the area that we stayed in must be the slums of this resort as most of our group had better accommodations. Fortunately we didn't spend much time in our room.

We went with 12 friends in Mid-March for 3 nights to celebrate our 40th birthdays & 10 year anniversary! We stayed in the Castle in a swim out room and the only issue was the hotel next door had loud base from an event on a Saturday night until 3am (out of control of the Sanctuary). Our butler, Alexander Rochell, was amazing & very attentive as well as bartender Joe in the Italian restaurant. They went above & beyond to accommodate us in the private dining room & used birthday candles my sister brought in the dessert. Would definitely recommend this resort! It was very clean, modern, didn’t feel crowded & was well staffed!

Special thanks to Jeremy for his excellent service transport reservation booking renting car logistics etc And thanks to all staff Very great services ! Good is very good desert buffet steakhouse sanctuary town everything is perfect see you soon to come back

This was our first trip to Punta Cana and it will not be our last! We weren’t sure what to expect at an all inclusive, but we were pleasantly surprised because not only were the food options great, but the food tasted great as well! We stayed in the castle which was nice and quiet. Our butler, Dawar, made sure we had everything we needed: luggage taken care of, booked an outing and transportation for us and helped with spa reservations as well! Emmanuel at the pool helped us find chairs and umbrellas each day and Pablo (manager) at Wok took great care of us as well! We are so happy to have found the Sanctuary!