Zoetry Casa del Mar Los Cabos

The highlight of the trip by far was the service. Everyone we dealt with was not only professional but they went above and beyond what we would expect, even at a high end resort like Zoetry. One server in particular was Reyna (pictured below), who we first met at the pool but seemed to run into everywhere. She was so polite and friendly, and after getting to know us a bit, let us help her with her already considerable English skills. Our vacation would not have been the same if not for her!

I so wanted to love this resort and just could not because there were numerous disappointments. It's touted as a 5 star, 4 Diamond AAA rating. Despite that, it was our worst resort experience yet in Cabo out of 3 previous visits. We will definitely not return here. The Good: friendly, helpful staff. Beautiful pools that were not crowded. Beautiful views of the beach and coastline. The resort is small with an intimate feel, which we liked. Relaxing vibe. Although it's family friendly, kids weren't an issue for couples because few families choose to stay at a wellness-focused resort. The Bad: Housekeeping was hit or miss. They never came 1 day. ONLY 2 restaurant options with very little menu variation. The food was incredibly mediocre-we had to leave the resort to eat a truly good meal. The drinks were the most watered down I have experienced. There weren't many activities to keep one interested & it became boring after a couple of days. Please note, this is part of a Vacation Club program. They will immediately pressure you to sit through a presentation (ours was 3 hours long) in order to commit to an expensive vacation club. Wasted 3 hours of my vacation but my bad for agreeing to it.

The Zoetry is a beautiful resort, and the staff is very good. In particular, we found Jessica Aguileta the front office manager, Jaime, the pool activity director, and Reyna one of the lead servers at the Reflections pool bar, to be friendly, engaging, and always willing to go the extra mile for the guests. The food quality at both the El Arroyo and Saltwater restaurants was excellent. We particularly enjoyed the chiliquiles at breakfast, all of the fish selections at dinner, and the churros for dessert after dinner! The rooms were very well appointed and clean, and the housekeeping staff did a great job of maintaining the rooms. The one warning would to be very careful out on the beach. There are red flags and signs warning about going in the water; However, you really need to be careful even walking down by the surf line, because rogue large waves hit every so often without warning, so be aware!

We loved our stay at Zoëtry. The food was excellent and the hotel is very calm. They offer activities (handcraft, games, cooking classes etc.). Special shoutout to Rebeca, Reyna, Gabriel, Rigo, Juan, Eduardo and Jaime. They made our stay unforgettable.

We loved our trip! The venue was beautiful especially the pool area - spread out, lots of lounge chairs, sun and shade, and a swim up bar. Special call out to our poolside waiter Rigo, the yoga instructor Laurie and our waiter Daniel at Arroyo, and Fabian our concierge.