Sandals Grande St. Lucian

Picture-Perfect Birthday Celebration at Sandals Grande St. Lucian (March 2026) We truly enjoyed celebrating my birthday at the Sandals Grande St. Lucian Resort and appreciated the professionalism and care the staff displayed throughout our stay. A Birthday Celebration Stay We had a wonderful experience celebrating my wife’s birthday at the beautiful Sandals Grande St. Lucian. The location and property were truly picture-perfect, and we captured some of the most memorable moments that we will cherish for a lifetime. We especially appreciated the resort’s entertainment and the beauty of the beach, which created a relaxing and enjoyable atmosphere. Throughout our stay, we encountered many outstanding staff members whose professionalism, warmth, and genuine care made our visit especially memorable. Their attention to detail and commitment to guest service were truly appreciated each day. We would like to recognize several exceptional team members who made our stay outstanding: Della - General Manager Alicia - Best Hotel Manager Raul - Hospitality Zidan - Guest Services Brittany - Guest Services Harish - Bombay Denia - Bombay Ansel and Kim - Photographers Anaiah, Sierra, Tasha - Tuscanni Nicholas - Tuscanni Ketura, Juliette, Tanya - Spa Erica - Tours Elsa - Tours Tonya and Rumelia - Gift Shop Karen and Glenda - Staff Lucie - Bar Staff Dyla - Staff Kevin, Joshua, and Nicholas - Security Team Ashia - Security Hervey - Staff Kenneler and Eva - Restaurant Nataliea and Shemina - Bayside Restaurant Indira and Harris - Tour staff Theresa, Raquel, and Rashon - Jerk Shack Sandy, Theresa, and Brittany – Gordon’s Nell - Front Desk While we thoroughly enjoyed our time at the resort, and this was one of my most memorable birthday celebrations, we would like to offer a few suggestions to further improve the guest experience. Vegetarian Dining Options We suggest expanding vegetarian options throughout the resort, especially at the Italian restaurant and Gordon's, where vegetarian meals were disappointing. Among the restaurants, Bombay had the best selection of vegetarian dishes and quickly became our top pick. The vegetarian wrap at the Jerk Shack and the corn chowder at The Pub were also excellent. These spots could be promoted as recommended dining options for guests who prefer vegetarian or plant-based choices. Loyalty Program Information Providing clearer, more detailed information about the resort’s loyalty points program would be helpful. During our visit to the office, we received only surface-level details. We were told that the points from our two previous stays had been lost, but we weren't given any further information about whether those points could be restored or used later. Since we weren't familiar with the program or its points before arriving, a more thorough explanation of how it works and how guests can maximize its benefits would be appreciated. Cultural Tour Experience The cultural tour was somewhat underwhelming compared to our expectations. We hoped to experience more of Saint Lucia’s culture and local cuisine during the trip. While the first stop, where we learned about the farm and its history, was informative and well presented, we suggest enhancing the tour by adding a food stop and another cultural activity to give a deeper look into the island’s heritage and culinary traditions. Overall, we had an incredible stay and sincerely appreciated the hospitality and dedication of the resort team. Our visit was memorable, and we are thankful for the many staff members who helped make our birthday celebration special. Finally, upon arrival, it was nice to hear the staff say, “Welcome home.” This was a gentle and lovely reminder to us that the road home is always open! Thanks again for a memorable celebration and outstanding hospitality.

My husband and I have visited the Bahamas, Antigua, Grenada and St. Vincents Sandals and have been very pleased with our experience. Although the island is beautiful and most of the staff were friendly, this Sandals location was a disappointment. The food served at Gordons (supposedly the premiere restaurant on the resort) was the worst of all with other restaurants offering minimal consistency and an average quality. As with all Sandals, the cocktails were watered down, wine collection was not palatable. Follow through from the hotel front desk and maintenance staff on our room thermostat challenges, hot tub timer issues, etc. was not expedient as we mostly received a lot of head nods stating "we will take care of it". Sadly, we will not be returning to this Sandals location, although we will plan to return to SL and stay at a different resort in the future. Overall quality control is severely lacking and staffing appeared strained and overworked.

Saint Lucia is such a special place. We had thr best butler, Luther. There were other special people like Kevia, Leonard, Glinda,Ansel (photo shop), but the person who makes sure that customers keep coming back os Della John, the GM. She is so kind and amzing in creating special moments. The whole team is the best in all of the Sandals. Not only do they have the best customer service, they also have the best over the water bungalows. We have tried them all and will keep coming back to Saint Lucia. The boat ride makes it even more fun, just getting to the resort. I highly recommend this place. Best birthday celebration! Best cake ever!

We ran into a few “bumps” shortly after we arrived and we had a chance to share them, with some definite positives, with Sandals TLC Manager, Kirk Peter, who called us to check in on the third day of our arrival. He asked us how our experience was up to that day. We were concerned that our room was not cleaned properly. The second day, the beer that was served in the pub was outdated, there was no room to be found at the beach in the shade because other guests had reserved them, but we’re not occupied. I had also been searching for a diabetic dessert, but none was found on the resort. There wasn’t any nonalcoholic wine available. Kirk listened carefully to our concerns. He wrote them down and personally attended to them. He went above and beyond to address them. We did not experience any difficulty from that point onward. As a matter of fact, we were quite delighted. We were able to reserve restaurants of our choice at the time we desired. The food and service was outstanding. Even the buffets were varied and well prepared at breakfast and lunch. The Italian and French dining was a real treat to the tastebuds! We’d like to mention the following individuals for their exemplary service: Delia, Lydia, Lisa, Nikita, Eka , Kardia and Dione, Kenya, Leona and Jaden, who delivered our water. Just before we left, Kirk had another meeting with us to make sure everything had gone well. It was them that we found out the Great Lakes that he had gone through to make sure our stay was pleasant and satisfying. He even checked all the grocery stores on the island for nonalcoholic wine and found that there was absolutely none on the island! Thank you Sandals and Kirk Peter for helping us make beautiful memories.

The staff at the Sandals resort were very friendly, always asking about our experience and wanting to make it better. We had an issue with the light on our balcony coming on in the middle of the night and they were out to fix it right away. We had several excellent dinner experiences: Bombay, Gordon’s and Tuscanini’s. In our group, we had 10 people, so it was a bit of a challenge when it came to getting seated. Bombay was absolutely phenomenal, they provided us with a special experience due to our group size, which allowed our group to try everything on the menu. We had some folks that were uncertain about Indian food, but everyone walked away stating it was the best dining experience of the trip. As a couple, we had a lovely dinner at Barefoot at sunset, as well. This was the first time for any of our group at a Sandals or Beaches and I am sure we will be back. Thank you for making our St. Lucian vacation memorable