Sandals Grande St. Lucian

We have thoroughly enjoyed every day in beautiful St. Lucia! We picked the Grande because of the water sports and from day one knew we had made a great choice. The water sports staff were professional, helpful, and FUN and we always looked forward to seeing them. We waterskied, canoed, paddle boarded, wind surfed, and snorkeled pretty much every day and took the Hobie Cat out several times. A big THANK YOU to Dan at water sports who was particularly helpful to us. We had a special Wedding Anniversary dinner at Toscanini’s on our last night. It was magical. We had our delicious dinner at an outside table with a beautiful view of the gazebo, ocean and sunset. Nicketta, Terissa, Kenisha were our servers and did a wonderful job making this a night we will ALWAYS remember. Shasta from Maintenance was very responsive in resolving a couple of minor issues for us and did it with a smile. And I just have to also thank Victroy who always greeted us with a big smile each time we visited Josephine’s for ice cream, espresso, and sweets. What a treat it was to feel so welcome each time we saw him. We wished we could have stayed longer and look forward to coming back to the Grande!

Kerney at the dive center was a great instructor and made my dive at the wrecks and lost reef a memorable one. Please seek him out if you are ever visiting Sandals. He will make sure you are taken care of

This was a special vacation to celebrate a milestone birthday for me. We had reserved an oceanview room that had an issue. We ended up working with Lance from the hospitality management team and he did a phenominal job of ensuring that we were happy and even escorted us to a different room that still included a waterview! Shout out to Lance as he continued to check in with us to ensure our happiness. In addition, upon returning to the room from our day, he left me a handwritten b'day card! Greatly appreciated Lance! We would like to greatfully thank Raul from the food and beverage department who arranged to have our early morning breakfast delivered to our room before we embarked on our 6:30am hike to the Petons. Breakfast arrived promptly at 6am. Thank you Raul! We were also greeted cheerfully at multiple meals by Lydia and Lisa. Thank you as well, it was always a pleasure to see your smiles! In addition, we appreciated ALL of the Sandals Gande team! Your staff was always pleasant , personable and smiling!! Our experience was great!

Our stay at Sandals Grande St. Lucian was nothing short of incredible. From the moment we arrived, it was clear that every single detail has been thoughtfully considered—from the pristine grounds to the comfort of every space. The resort is immaculately clean, beautifully maintained, and spacious enough that you never feel overcrowded. Whether you want to relax or join the fun, there is always the perfect spot. What truly sets this resort apart, though, is the staff. While I can’t possibly name everyone—from maintenance and landscaping to chefs and management—please know that every single person plays a role in making this place exceptional. The individuals I do mention are simply those we spent the most time with (and I apologize in advance for any misspellings!). Lucy at the martini bar makes an unforgettable espresso martini, and she and her partner in the main lobby bar handled even the busiest rushes with ease and energy. Devagn, Jayda, Gregory, and the entire pub crew kept us well-fed and well-served with amazing cocktails and perfectly packaged takeout—always attentive and never once judging just how much we ordered (or drank 😂). Zion the DJ kept the vibes going all night—patiently taking request after request and somehow not kicking me out despite my questionable dance moves. Kate and Hazel at concierge made everything seamless (even while “resting their eyes” 😂), going above and beyond—right down to making sure I got ice cream for breakfast on my last day. A special thank you to Andrea, our housekeeper, who made each morning brighter with her thoughtful poems and inspirational notes. The entertainment and poolside team were unmatched. Ron in management somehow kept everything running smoothly—even as I nearly tried to take over his job with my elite-level partying. Neville the Devil, Leana (aka Miss Universe), Cassius, and Erika kept up with all of our chaos and made every activity unforgettable. We may have been MVPs in the not-so-newlywed game… less so in pool bingo (that upside-down “L” still hurts), but we gave it our all. Nyyah, our water aerobics instructor, even let us step in as “guest instructors,” which says a lot about her patience! Gemma and Jimmy, the piano men, were absolutely phenomenal—such beautiful voices and incredible talent. And Yvonne and Kareem (“the Dream”) twisted our arms and convinced us to come back to Sandals resorts forever and ever. If you’re considering this resort, just go. Expect amazing entertainment, delicious food, endless activities—from paddleboarding and kayaking to poolside fun—and one of the most stunning, crystal-clear beaches you’ll ever see. Or, if relaxing is more your speed, there are plenty of peaceful spots to unwind. But above all, expect to be blown away by the people. The staff here doesn’t just do their jobs—they create an experience you’ll never forget.

We have been vacationing for years and have stayed at many all inclusives but this was our first time with Sandals and it did not meet our standard for quality or the value of the money paid. We booked a Luxury Oceanview room and upon arrival quickly realized we did not receive what we know to be "luxury" or "ocean view". It was a typical room you would find at a Holiday Inn and there was no ocean view. We overlooked a parking lot which then crossed a street that was super noisy all night with motorbikes racing back & forth to then get a sliver of ocean in a distance. See attached images. We immediately went to the front desk after checking in and were told to come back the next day at 11am to see what was available. We went to the lobby at 11am and waited until almost 11:30 am when Nadine showed us other rooms with an even worse view. It was a waste of our time and vacation. I asked if we could go to a garden or overlook the pool but was told nothing was available and they would circle back on Wednesday to see if anything opened up. They did not circle back and they did not even try to compensate us with an apology or gesture to make up for the issue as we did not receive what we paid for. Not only did they misrepresent their luxury ocean view rooms but they also claim to have top shelf spirits and room service which is a standard at any other all inclusive. Well we learned quickly again not the case. Every bar we went to and asked for Titos they were always "out of it" or had to go to another bar to get a bottle which easily took 20-30 minutes. Most times they just served us the no name low grade vodka or tequila which we could not drink as the taste was awful. With dinner one evening I asked if they had Titos and was told yes, so I excidely ordered a martini. Also so disappointing, it was watered down and did not taste like vodka. Honestly we did not catch a buzz at any of the bars all day or night. The drinks were weak and not what we paid for. Poolside or beach service was a joke. If we were lucky enough to have a staff member ask if we needed anything it took forever for them to come back with a drink and then you never saw them again. The food other than the jerk chicken for lunch was subpar. Breakfast omlettes were miss or miss. There was no consistency morning to morning. How hard is it to make a simple omlette in lieu of the watery eggs on the buffet? One evening we decided to order in and quickly learned room service was not included with our room. We have never been to an all inclusive where it was not included, thus the term "all inclusive". I have since gone back to their website and see how deceiving it is noted and will be sure to make others aware. Its a gimmick to get you to upgrade to "butler service". We talked to others who said it was not worth it and faster to go to the bar and get your own drinks... similar to our poolside service. Our overall experience was disappointing. We work hard all year long to enjoy one week and now know they misrepresent their resorts. Do yourself a favor and spend your money elsewhere.