Sandals Grande St. Lucian

My husband and I have visited the Bahamas, Antigua, Grenada and St. Vincents Sandals and have been very pleased with our experience. Although the island is beautiful and most of the staff were friendly, this Sandals location was a disappointment. The food served at Gordons (supposedly the premiere restaurant on the resort) was the worst of all with other restaurants offering minimal consistency and an average quality. As with all Sandals, the cocktails were watered down, wine collection was not palatable. Follow through from the hotel front desk and maintenance staff on our room thermostat challenges, hot tub timer issues, etc. was not expedient as we mostly received a lot of head nods stating "we will take care of it". Sadly, we will not be returning to this Sandals location, although we will plan to return to SL and stay at a different resort in the future. Overall quality control is severely lacking and staffing appeared strained and overworked.

Saint Lucia is such a special place. We had thr best butler, Luther. There were other special people like Kevia, Leonard, Glinda,Ansel (photo shop), but the person who makes sure that customers keep coming back os Della John, the GM. She is so kind and amzing in creating special moments. The whole team is the best in all of the Sandals. Not only do they have the best customer service, they also have the best over the water bungalows. We have tried them all and will keep coming back to Saint Lucia. The boat ride makes it even more fun, just getting to the resort. I highly recommend this place. Best birthday celebration! Best cake ever!

We ran into a few “bumps” shortly after we arrived and we had a chance to share them, with some definite positives, with Sandals TLC Manager, Kirk Peter, who called us to check in on the third day of our arrival. He asked us how our experience was up to that day. We were concerned that our room was not cleaned properly. The second day, the beer that was served in the pub was outdated, there was no room to be found at the beach in the shade because other guests had reserved them, but we’re not occupied. I had also been searching for a diabetic dessert, but none was found on the resort. There wasn’t any nonalcoholic wine available. Kirk listened carefully to our concerns. He wrote them down and personally attended to them. He went above and beyond to address them. We did not experience any difficulty from that point onward. As a matter of fact, we were quite delighted. We were able to reserve restaurants of our choice at the time we desired. The food and service was outstanding. Even the buffets were varied and well prepared at breakfast and lunch. The Italian and French dining was a real treat to the tastebuds! We’d like to mention the following individuals for their exemplary service: Delia, Lydia, Lisa, Nikita, Eka , Kardia and Dione, Kenya, Leona and Jaden, who delivered our water. Just before we left, Kirk had another meeting with us to make sure everything had gone well. It was them that we found out the Great Lakes that he had gone through to make sure our stay was pleasant and satisfying. He even checked all the grocery stores on the island for nonalcoholic wine and found that there was absolutely none on the island! Thank you Sandals and Kirk Peter for helping us make beautiful memories.

The staff at the Sandals resort were very friendly, always asking about our experience and wanting to make it better. We had an issue with the light on our balcony coming on in the middle of the night and they were out to fix it right away. We had several excellent dinner experiences: Bombay, Gordon’s and Tuscanini’s. In our group, we had 10 people, so it was a bit of a challenge when it came to getting seated. Bombay was absolutely phenomenal, they provided us with a special experience due to our group size, which allowed our group to try everything on the menu. We had some folks that were uncertain about Indian food, but everyone walked away stating it was the best dining experience of the trip. As a couple, we had a lovely dinner at Barefoot at sunset, as well. This was the first time for any of our group at a Sandals or Beaches and I am sure we will be back. Thank you for making our St. Lucian vacation memorable

The Sandals Grande St Lucian provided us with a wonderful venue and fantastic vacation experience. We loved our room which was the Club Level Beachfront King. We were in Room 2201 at the beginning of March 2026. Our view was spectacular. And let me tell you, the hot water in the shower was amazing every day! This resort takes a nice, hot shower after the beach seriously and I loved it! Our housekeeper Ms. Richmond kept our room spotless daily. She was so nice and very responsive whenever we saw her. We loved our beachside drink service from Tamara, who was only working for Sandals a few short weeks, but already seemed like a veteran with a big smail every morning! We saw her our last night learning to work the lobby. Much good luck Tamara! We also want to mention the host/manager who worked the front desk at the Indian restaurant, I think it was on Wednesday night that we had our reservations there. He worked so hard to make sure everyone in the restaurant had an amazing experience and excellent service. He was our best customer service at the resort! The manager at Barefoot by the Sea was also working hard to give everyone a great experience. I don't remember his name either. The beach and the water was just perfect. It would be nice to have a few extra umbrellas on the beach, but there is some extra shade under the palm trees to get out of the sun. I loved Gordon's restaurant, the Indian restaurant (the chicken appetizers were to die for good), and the Asian restaurant. Ruben was a lot of fun as our chef for the night. He definitely kept us smiling. The staff in the Club Lounge were always very responsive to any needs that we had - there's always something that needs an adjustment or a question that needs to be answered when you stay somewhere for a week. Finally, the Jerk Chicken was so good we ate it almost every day for lunch on the beach. In fact, we ate most of our meals right next to the beach with a beach view. This was one of the few resorts I've visited with so many opportunities to eat right next to the sand - or actually sitting in the white, Caribbean sand! If you want an all inclusive, adults only resort with gorgeous water, beautiful views, a chance to hike up a nearby mountain, plenty of drinks on the beach, and some good food, try out the St Lucian! I don't think you'll want to leave.