Sandals Grande St. Lucian

We had an incredible stay from April 3rd to the 9th. Every aspect of the trip, including the property, amenities, food, and staff, was truly exceptional. This was our second Sandals resort, and it certainly will not be our last. Everyone we encountered was warm and welcoming, which made the trip even more memorable. The entertainment, both day and night, was fantastic. Deasia kicked off our week with a fun kayak race on our first day and kept the energy high throughout our stay. We also had an amazing time dancing the night away with Mauka after the fire show! The entire entertainment team did a phenomenal job. Dining was another highlight. We enjoyed excellent service and delicious food at every restaurant. Soy stood out as our favorite, not only for the incredible sushi but also for the friendly and attentive staff. Cejay, who hosted us at both Gordon’s and Soy, went above and beyond to ensure we had everything we needed each time we dined. We also really enjoyed the welcome home dinner, where we had the pleasure of sitting with two wonderful ladies from the loyalty team. Although I can’t recall their names, we loved getting to chat with them and learn more about their lives beyond work. A special thank you to Amil for our photoshoot! He was awesome and captured so many beautiful moments that we’ll cherish forever. We highly recommend Sandals Grande St. Lucian, it was an unforgettable trip!

I don't even know where to start. This is an all inclusive resort in Saint Lucia. It is a bit of a hike from the airport (2 hour drive by car). When you arrive you are greeted with a wet washcloth and a mimosa. Khadijah checked us in. As we were walking to our room she greeted several of the guests BY NAME as she passed. She was kind and patient. We found all of the people that worked at the hotel to be extremely friendly. You could hear them laughing with each other as they worked. And they worked hard to ensure your stay was the very best. My friend and I did two trips to the spa because Julietta and Kori were not only friendly, but two of the best masseuses I have ever worked with at a spa. Everyone from the woman that seated us at breakfast (Lisa) and (Hetra) that took care of us a different day to Jamie and Anisha in the gift store went out of their way to get to know us and make us feel like we were their best customers. Our cleaning lady was amazing. (Room 3110 - I don't have her name) Our rooms were very clean and we were taken care of every day. If we needed to go back to our room they would change their schedule not to inconvenience us. Fay took care of us at the pool. She remembered us all week and was lots of fun and well as prompt. The first night we could hear some traffic noise, but after that nothing. No one walking by our room. It was very quiet. We felt quite safe on the resort property. (even at night) The security guards took good care of the guests. The entertainment team did a great job of getting everyone involved and we had a good time with the trivia and bingo poolside. (Miss Saint Lucia sang Happy Birthday to my husband - that's a fun story to tell our friends.) I loved the people we met. I was surprised that we met people at the pool and became friends that would look for each other at the shows and at dinner. Several couples were traveling with another couple they met at a Sandals resort years before. One final thing - everything (except the spa) was included. Drinks, Water Sports, Sailing, Paddle board, kayaking, meals, ice cream, water skiing, and pickleball - all included. The only extras we had at the end of the trip were the two spa trips and whatever we bought at the gift store. Our fridge was well stocked each day - plenty of water, soda wine and beer in our fridge - EVERY DAY. FYI - I learned everyone's name that I met because they were so kind. You literally got to know everyone and they would say hi to you as you walked around. Also - You aren't even permitted to tip (except at the spa). I would 100% go back to a Sandals resort. 10 out of 10. Good Job Sandals Grande!

This is Ramon Munroe (Ray) aka Lorraine's husband...I wanted to comment on tis resort and it's very fine staff. From minute 1 of our stay, we were made to feel like VIP guests. The Loyalty staff, Reception, Food and Beverage, Entertainment staff all seemed to go out of their way to ensure we were comfortable and having a great time. We were always greeted warmly and kindly; Every single person smiled! Of particular mention were Anderson, Neville, Leana, Tamika, Lemonade, Cassius, Denver, Erika (Bartender with the braids), Imran, and of course, my absolute favorite, PENNY, from the gift shop; These team members deserve the same level of recognition and attention they paid to us...sometimes I can be a bit of a handful. I will highly recommend this location specifically to anyone looking for an amazing vacation experience to be thoroughly enjoyed and remembered. THANK YOU!!

The service at this resort did not meet my Sandals expectations. I was underwhelmed to say the least. I felt as if most of the staff were unhappy at work and could care less about their guests. We had to wait at every restaurant to be addressed to be seated 10 minutes with many tables open. Staff would walk by and not help. We were there for three full days at the beach and pool area, and only had a server ask us if we needed a drink twice. Otherwise, you had to leave the beach and go to the crowded beach bar to get a drink. They could use more servers to go to beach to get drinks. I just expected better service for the price of the resort. We waited ten minutes at the sit down breakfast restaurant to be seated (again with many open tables) then once we were to be seated we were told breakfast would take 40 minutes to get food. It is frustrating when you then leave the restaurant to see other staff standing around together and laughing. Our room did not come with room service-which I cannot understand for the price we paid. That should be a standard service at this type of resort. I will say-when we went to Le Toc for the evening-the service was excellent. We were waiting the shuttle and had multiple staff come up and asked if we needed anything. The food was also underwhelming. The breakfast at the buffet was the exact same every day-no changes. The only meal I appreciated was at Barefoot by the Sea. When we checked out and had a discrepency on the invoice, the front desk agent was rude and aggitated to help us. I most likely will not go back to a Sandals after this experience.

We chose Sandals Grande for our honeymoon destination. It was an amazing stay and we loved every second of it. The people were kind and very courteous. We enhanced our stay with the club lounge access which put anything we could ask for at our fingertips. Great stay!