Sandals Grande St. Lucian

90% of the staff were extremely welcoming and kind. Some of the female staff not always 100% pleasant but there were those that compensated for that immensely. Check in was amazing. Immediately greeted and made to feel like royalty. Food was outstanding. Best Coconut and Pistachio ice cream I ever had in all my travels. Every restaurant was quality food. Some of the staff seemed confused on the menus and what was being served vs. what they were out of. Not a big deal. New Years eve festivities were outstanding. Best part was the parade and the uniqueness of the band and presenting the music of the island was so enjoyable. decorations, fireworks and music were outstanding. Dessert bar was beautiful. Champagne toast was icing on the cake. We took a day cruise for snorkeling and lunch which was outstanding from the staff to the snorkeling to the music they did an outstanding job. Sites were beyond beautiful, and the staff just went out of their way to make it fun. Taking pictures for us, providing a safe and comfortable environment to have as much fun as possible. Highly recommend. When leaving they were more than accommodating to load our luggage and provide any necessary guidance we needed to get to the next stop in our vacation.

First Sandals experience, well worth the little extra you pay. Staff was the key, Damion at the poolside bar was mixing up drinks at an expert level. Hetra the hostess at Gordon’s topped off our vacation because we were stuck an extra day due to airline issues. She was gracious, understanding and kind. The location is beautiful with tons of things to do close by. Would have been a 5, however went to go scuba diving, I’m certified…lady there asked about when I dove last, I told her 4 months ago in Turks, then proceeded to ask me about a log book etc. told her it was in the notes on my phone. Then got a lecture that SSI has an on line logbook, dive shops have a number assigned to them etc. I’ve been diving for 23 years, seemed to me “the free diving” was being limited by this. Did not even want to dive afterwords.

Dinner at the Pavilion January 3,2026. Food was better than expected for a restaurant not requiring a reservation. Filet and shrimp Thermidor is spot on, at least this night. The best part was the service. Our waitress, Stacy, was as friendly as could be and had an amazing attitude. Excellent service, with an assist from Aston Martin, who also had a great attitude and was as kind as could be. Of all the restaurants we have been to at Sandals thus far, definitely the best experience.

We chose Sandals Grand St. Lucian expecting the level of service and attention that has kept us coming back to Sandals Resorts for years. Between stays across the brand, we have spent well over 90 nights at Sandals properties. This was, without question, our worst experience. For a resort that positions itself as luxury and commands this price point, the service was inconsistent and at times outright poor. Issues that should have been handled quickly required repeated follow up, and there was little sense of urgency or ownership from staff. What was most concerning was the complete lack of response through the Sandals app. The app explicitly encourages guests to submit complaints or feedback so issues can be addressed in real time. We used it. When no one responded, I sent follow up messages expressing my disappointment that no one from the property had reached out. Still nothing. No acknowledgment, no contact, no attempt to resolve or even understand the concerns. At this price point, and especially for returning guests with extensive history at Sandals Resorts, this level of indifference is unacceptable. Guests should not have to chase basic service or wonder whether feedback channels promoted by the brand are actually monitored. This was an expensive trip, and the experience did not come close to matching the cost or the Sandals brand promise. Based on this stay, we would not return to this property, and I would strongly encourage others to read recent reviews carefully before booking.

This beach and pool area is the best of the 3 sandals on St Lucia. The pool area just looks nice with the statues and such. There were a lot of places to take picture. The beach was good, not too rough. I did find the white float in the middle covered in algae. The other two were ok. The hammock in the water by the pier was unusable. Someone should bring both in and wash them. I still gave them 5 stars since the rest of the place was nice. The food t lunch was the same as others. I didn't have a room here so I can't vouch for them. We stayed at La Toc Sandals and drove here for a day. This Sandals is walking distance to the Fort Rodney parking area. The drive here could have been better. I should have taken the long way and avoided the port by La Toc.