Sandals Grande St. Lucian

Our initial accommodations were so gross! Sliding glass doors would not shut all the way. We could hear every noise. Curtains were filthy. Cabinet door to the fridge would not shut all the way. The bathroom shower floor looked like stained sand/mud. The towel bars fell off. The granite was cracked. We addressed these concerns the following morning and thankfully we were able to move to an uograded, quieter room. Thank you Nadia! Our first full day was last Tuesday. We never saw a bartender until Friday at the pool in between the newer buildings nor at the heart shaped pool. Towels are not stocked well. Be prepared to be bothered by beach vendors. The restaurants appeared to be short staffed. Consistently we were never offered refills on our drinks and no one ever came by to ask questions about the food or the service. One night in particular at Toscanini’s, we asked 4 times for a refill and then we were met with an attitude…as if we were asking too much. We showed up one day at The Mariner at 3:50 (they close at 4:30) and again, we seemed to be met with an attitude. I watched them attempt to close up the umbrellas and clear out the restaurant beginning at 4:15. My mahi mahi was tough and dry. Sandals claims to have 12 restaurants however they’re not all open each day. Reservations are close to impossible. We secured one at Gordon’s, one at Kimono. We were there for 8 nights. The food was sub par. No way is it 5-star caliber/standards. The app is not accurate. Nadia told us to not make reservations via the app. Then why have it? Messages are not monitored nor answered either. Room service was great, however we had to call housekeeping all the time to refill our room with waters, coffee etc…those little things became big frustrations. The plug in the bathroom accommodates a shaver only. Nowhere to plug in the blow dryer nor any other appliance. Make it make sense! The workout room was a nice size but the equipment was dated and some machines were broken, mirror cracked in the aerobic room with a note. For this price point, BUY new equipment! That’s inexcusable! The hallways were bright and somewhat clean (overlook people’s room service dirty dishes on the tables), while the stairwells were consistently riddled with empty beer bottles, wine bottles, glasses. St. Lucia is a beautiful island. Just don’t stay here…it will disappoint and taint anyone’s opinion about coming back. The main pool was like a party everyday even though our first night when we addressed the noise we were told it wasn’t everyday. Lie! If that’s your vibe, then you’ll love it! If you prefer a quieter space, the back pools and the heart shaped pool offers a more mature atmosphere. For this price point, it’s a complete ripoff! It makes me sick to my stomach that we have no recourse for the amount of money we spent.

Outstanding All-Inclusive – Best We’ve Stayed In We’ve just returned from a stay at Sandals Grande St. Lucian and can confidently say it’s the best all-inclusive resort we’ve experienced. We stayed in a Caribbean Walkout Deluxe room (4107) and would highly recommend this area of the resort. The room was excellent, well located, and a great base for our stay. The resort itself is brilliant. Everything is immaculately maintained and the all-inclusive golf course is a fantastic addition and very well organised. What really sets this resort apart is the staff. The service throughout was outstanding. A special mention must go to Remmy at the beach bar, Neville, who was absolutely awesome, and Eona, who somehow seemed to be everywhere and always ready to help. Every member of staff we encountered was friendly, professional, and genuinely keen to make our stay special. Dining was another highlight. Make sure you pre-book Gordon’s, Kimono, and Bombay, as they are well worth it. Also, don’t miss using the Italian restaurant for breakfast – a great way to start the day. A must-do experience is the island excursion run by Lyle, who operates directly from the beach. The trip included the mud baths, a waterfall visit, lunch, snorkelling, and an absolutely fantastic speedboat ride. It was one of the highlights of our holiday and highly recommended. If we had to mention one small drawback, it would be that snorkels are not available for guest use, which would have been a nice touch. That said, it’s a very minor issue in the context of an otherwise exceptional stay. Overall, this was an outstanding resort and without question the best all-inclusive we’ve stayed in. We would happily return and highly recommend Sandals Grande St. Lucian to anyone considering it.

We had an incredible meal at the Bombay Club thanks to Harish and his team! They took excellent attention to my wife’s food sensitivities and it was her favorite restaurant of our stay. They gave her separate menus showing what foods she could have. The service and staff were exceptional as well.

St. Lucia was the perfect destination for our annual mother-daughter trip and Sandals Grande St Lucian was an excellent choice. The resort is lovely, the beach is an excellent place to relax and enjoy the Caribbean breeze, and the staff was amazing. This resort goes all in on photography, which makes sense due to the large number of honeymoon couples who stay there. They took some fabulous pictures of me and my daughter, even sending a photographer on one of the excursions we took. The food was similar to other Sandals resorts. The excursions were great. Overall we had an amazing trip.

Our stay in the over water bungalows was insanely intimate, relaxing and fun! Our butlers Karen and Glenda knew exactly what we wanted/needed and mapped out any course of the day we wanted to go in. The Alfredo pasta at the Italian restaurant was incredible. The beach and pool were so relaxing and the spa on the water was exactly what we were longing for. Thanks to the team for rolling out the red carpet for us. It was a lovely vacation!