Sandals Grande St. Lucian

We chose Sandals Grand St. Lucian expecting the level of service and attention that has kept us coming back to Sandals Resorts for years. Between stays across the brand, we have spent well over 90 nights at Sandals properties. This was, without question, our worst experience. For a resort that positions itself as luxury and commands this price point, the service was inconsistent and at times outright poor. Issues that should have been handled quickly required repeated follow up, and there was little sense of urgency or ownership from staff. What was most concerning was the complete lack of response through the Sandals app. The app explicitly encourages guests to submit complaints or feedback so issues can be addressed in real time. We used it. When no one responded, I sent follow up messages expressing my disappointment that no one from the property had reached out. Still nothing. No acknowledgment, no contact, no attempt to resolve or even understand the concerns. At this price point, and especially for returning guests with extensive history at Sandals Resorts, this level of indifference is unacceptable. Guests should not have to chase basic service or wonder whether feedback channels promoted by the brand are actually monitored. This was an expensive trip, and the experience did not come close to matching the cost or the Sandals brand promise. Based on this stay, we would not return to this property, and I would strongly encourage others to read recent reviews carefully before booking.

This beach and pool area is the best of the 3 sandals on St Lucia. The pool area just looks nice with the statues and such. There were a lot of places to take picture. The beach was good, not too rough. I did find the white float in the middle covered in algae. The other two were ok. The hammock in the water by the pier was unusable. Someone should bring both in and wash them. I still gave them 5 stars since the rest of the place was nice. The food t lunch was the same as others. I didn't have a room here so I can't vouch for them. We stayed at La Toc Sandals and drove here for a day. This Sandals is walking distance to the Fort Rodney parking area. The drive here could have been better. I should have taken the long way and avoided the port by La Toc.

My wife and I booked this resort for our 25th Wedding anniversary as we were looking for somewhere special to celebrate the occasion. We spent over £8,000 when we booked it 18 months in advance.
Unfortunately, on the second day of the trip I contracted food poisoning at the resort, and ended up on a drip in the nurse’s room to get my fluid levels back up. Three bags of saline drip, two blister packs on tablets later I was presented with a medical bill for over $950.
Luckily our travel insurance covered most of this, but with the excess on the policy we need up out of pocket.
This combined with the money wasted on the “Romantic Meal’ we paid in addition for, which I could only pick at, as I was unable to eat for 5 days following the food poisoning, resulted in us being over £250 out of pocket. On return home I was sent a survey on our trip, and I laid out all the issues with the food poisoning, and also the poor service we received whilst on the quiet end of the beach and from room cleaning. The response I got was “sorry about that”!!!! Having spend over £8,000 pound, I was expecting a better response that “Sorry about that”, so I sent a letter of complaint to the customer services department of Sandals in the UK. Today I received a response which has left me gobsmacked. As I couldn’t prove that I got food poisoning at the resort I didn’t qualify for any compensation. They had carried out a test on the stool sample I had to supply them, and they tested for salmonella, which came back negative. 
Salmonella is not the only cause of food poisoning, They did not test for E.Coli., Campylobacter, Listeria, Staphylococcus aureus or other causes. According to Sandals, salmonella is the only cause of food poisoning - they need to get their facts right. We ate at the resort when we arrived without suffering any symptoms of sickness, we never left the resort to eat or drink elsewhere, at the end of the second day I became violently sick - but apparently it didn't happen at their resort!!!!! Just washing their hands of a customer complaint is absolutely abysmal. If this is the way they treat their customers then we will NEVER stay at a Sandals resort again.

Great place really enjoyed it, had some amazing nights in the piano bar with a singer doing only requests from the audience.

Sandals Grande St. Lucian exceeded our expectations with stunning views, amazing food, and incredible service. Nyah’s fitness classes were a highlight—she was so encouraging and fun—and the Sandals golf course was a blast. An unforgettable honeymoon! Tips: if you’re only there a few days, make dinner reservations early—some restaurants book up days in advance. Skip the taxi and take the “Fun To See” ferry from the airport—it was amazing! They greeted us at the airport and the ferry took us to our resort by boat. If you do take a taxi, pack Dramamine—the roads are wild and the ride can take 1–2+ hours. Overall, such a beautiful country—you’ll have the best time!