Sandals Grande St. Lucian

I loved the Grande. It wasn't a perfect experience by any means, but it was amazing! St. Lucia is my new favorite island. We stayed in the club level swim-up for 7 nights in the Monchy building which was beautifully renovated. The water in the swim-up was absolutely perfect every day. This was our first time not staying butler level at a Sandals resort which made me a little nervous, but I don't think we'll be going back to butler. I love the freedom not having a butler gives you. That being said, the chair game is in full effect at this resort, but it wasn't a huge issue for us. Also, our friends' butlers were so nice to us - Giselle is wonderful! I also appreciate their other butler whose name I unfortunately forgot who made some really great drinks we got to try. Our friends also got the large cabana for a couple days and Sanjay and Heather were phenomenal cabana butlers. Our in-room bar was well restocked daily and the Club Sandals team were fantastic. My only gripe is that our anniversary was not acknowledged, but it's not the end of the world. I have to say that the entertainment team at this resort is absolutely unmatched. They work hard to get you to participate, but I did not feel like it was overwhelming - also, how could you say no to such awesome people?! Particular shout outs to Mauka, Lady Lemonade (the hardest working and twerking woman in the business!), Leana, Neville the Devil, Cassius, and the team at large. The best nighttime entertainment was bar none the beach party - I was so sad this week that I couldn't be there! Nyah who did aqua aerobics was AMAZING as well. As for the food, I thought it was consistently very good. Our favorite restaurants were the Bombay Club, Soy, and Toscanini's. I have to give more shout outs to Amanda and Hanna at the Bombay Club, Julita at Toscanini's, and Cobi at Barefoot by the Sea. They were all so warm and welcoming! The only restaurant we did not get to for dinner was Bayside. Lunch was really good as well - just ask my husband about the Caesar salad at The Mariner! Now for the cons - again, the chair game, but I did see that some of the rules were enforced (to my chagrin because a book of mine was taken and I never got it back.) Additionally, I would say that the pool bar service was sometimes a little surly and it took a while to get acknowledged. This, of course, does not count Novon who was bartending one day at the pool and made us amazing drinks that were some of our favorite drinks of the trip! I also did not think this resort handled mosquitoes as well as the other Sandals I've been to. I'm still scratching the bites on my heels, unfortunately. We took the helicopter to the resort and the Fun to See Island Ferry on the way back and had great experiences doing both, so I cannot speak to the ground transfers. I highly recommend these two services. All in all, our trip to St. Lucia was a fantastic and memorable one and I would definitely recommend it.

We stayed at sandals St Lucia Grande from March 26 to April 5. Our accommodation was the beautiful Lovers Lagoon Honeymoon suite by the amazing swim up pool. We would give rating of 10 out of 10. Best vacation ever! We were married here 19 years ago. This resort was perfect both times. The staff was incredible, very clean and lots to eat. We loved the ice cream and crepes. The buffet was so good. The other restaurant were perfect. The resort has really kept up with renovations. I hear that the other side of the hotel is also doing more Reno’s. Such a perfect place to vacation. Music and intertainment took place every night and was top notch! So much to do at this resort along with special trips. We really loved the dolphin tour. There were so many dolphins you couldn’t count them. We would like to thank Ivy at the buffet restaurant. She was so friendly and so accommodating. Andre is so accommodating. He would bring drinks around the pool all the time. Didn’t miss a beat. Thank you Andrea for making our time special. We will never forget you. Thank you to Krista, Tasha, Delia and Lisa. These people work hard but still smile and take care of you. Special thank you to the lady with the pen in her hair who took care of our room. So very clean. Cassius was one of the best entertainers and absolutely the most friendly man. Overall our stay was rated as perfect. A trip to remember. We will come back again!

So much fun at the Pool Bar and the Entertainment Crew. Made for a fun day.

My husband and I celebrated our 30th wedding anniversary at Sandals Grande and it was absolutely perfect. From arrival, in between to departure. Delia was outstanding in her work and absolutely cares about her customers and who she serves. She created our anniversary beach dinner table and her service was phenomenal. She sang to us and took some photos for us. Additionally, Delia checked on us throughout our stay and when she was working at one of the restaurants we frequented she would seat us in a lovely spot. Her smile is contagious and her greetings throughout our stay really shined bright for us both! Thank you Delia! . Thank you Sandals staff. You were all pleasant, positive, helpful and service top notched. Rachel (and I believe) Uma provided two wonderful massages. Lavender and Himalayan stone and both were worth the spend. The snorkeling trip was one of our highlights of the trip and the staff were very helpful in identifying fish.

ONLY reason for not getting a full 5 rating was a few less than perfect experiences. Overall, I'd say it was 98% excellent. We arrived after a LONG day of travel and were greeted with a song. We had "club" level so check in was done in their lounge, it was quick and easy. We were giving a room in Building 5, and immediately when we entered, we could smell a "musty smell" we assumed that the air conditioning was off, and turned it on. Our luggage quickly arrived and we took some time to get ourselves washed up, unpacked and settled. It was too late for formal dinner so we hit the London Pub. I ordered the Fish and Chips, my husband had the County Pie. Both were okay, but will say his dinner was mostly just potatoes and VERY little meat. We ordered the Bread Pudding and it was AMAZING! Off to bed we went. The room never got cold, but we were exhausted and managed to sleep. The next morning the smell in room was even more noticeable, as was my husband's allergies, so we made our way to the Club Lounge to see what could be done. We were told they would send maintenance to check on the Air Conditioning unit and would address the lack of cool air which they thought might be causing the mustiness. We went about our day and returned to a warm and smelly room, but it was late in the day so we just washed up, had dinner and came back to sleep. Neither of us slept. In the middle of the night we went to the front desk. We were told a manager would come to our room, and after about 10 minutes we heard a knock. Joshua was the manager on duty. We welcomed him in, and asked if he could smell the mold and must like we could. He did, and said that our room was in an older building and that he would notify the Club that we wanted to move, and asked if we could finalize in the morning. We agreed, but we did not sleep and my husband had further issues breathing, but we made due. Morning arrived and as we are early rises we wanted to know what the plan was. The Club staff did not arrive until 8am so we were in limbo and stopped at the front desk, the gentleman there said he was aware of our situation, and that we should go ahead an pack our things so when the Club team arrived they could arrange for us to move. After packing our things, we still had some time so we went to eat. At 8am we went to the lounge to see which room we would be moved to. Initially one associate said she would send someone to "freshen up our room" which I was shocked. Our room was making my husband physically ill, neither of us had slept, we had repacked everything, and she wanted to "freshen it up". I said absolutely not, this was unacceptable, and this was overheard by another Club associate to stepped in and took over. I told her I wanted to move rooms. Period. She explained that they should know more of what would be available at 9am and likely we could not move until sometime between 11a and 2p. We left for the pool and at 9am we returned. This same associate (Christina) took us to see another room which had just been cleaned in the same building as we were at, this room also smelled. She said that as we were Club Level, she could only move us to another Club Level room, but she had one more option becoming available. We walked with her to Building 3, to a room which was still being cleaned and we both agreed that this room did not have an oder and the air conditioning was certainly working so we took it. Christina told us to just go about our day, once the room was cleaned she would arrange for our things to be moved and that we could come back to the Club after 2pm for new keys. After 2pm we once again stopped our day, to correct the room situation. We got our new keys and had to go spend time unpacking again. While the situation was resolved, the first Club associate left a dent in my satisfaction. I had already complained the day earlier about the air conditioning, I was up in the middle if the night to complain to a manager, and she only wanted to have our room "freshened up". The second dent in our experience was when we were given the impression that our request to move would be difficult because we had to maintain "Club Level". What would happen if neither of the two rooms offered were acceptable? would we have to suffer through? would we have been changed for a change to a different level room? It was not my fault the building was old, unsafe, and in need of repair. In the end, it all worked out, however minus this experience we would have had an excellent experience. All in all - found out that effective this July (2026) Building 1, 3, 5 will be closed so they can revamp the rooms, hopefully fixing all mold issues and insufficient air-conditioning. Moving on.....nearly all the staff were wonderful, We kept to our routine of early wake ups, getting coffee in the Club Lounge, taking a walk and reserving our seats by the pool followed by breakfast. After, we would shower, and be pool ready where we spend our full day until it was time to shower for dinner. Several staff stood out, Imran, Remy, Lisa, Weedell, and Claudia all located at beach or pool bar. Then there was Novon at the pub who made our late night so much fun. Quick Hits: -The coffee at Bayside was like rocket fuel, we preferred the Club Level coffee personally -Don't miss the Beach Party, they have a great fire show, and an awesome band following -Bring LOTS of sunscreen, it is very expensive to purchase there -Bring an insulated mug, the bar tenders will fill them for you with anything you ask for -The drinks are plentiful, but mostly weak, unless you order shots.....go with shots -Hit Gordon's at sunset (our time was 6pm on 4/22) the view was AMAZING -Bring towel clips for your beach chairs and a personal item to leave on your chair, if you just put a towel, it might be taken by someone else -Birds, if you eat at BaySide for breakfast, plan on the birds trying to steal your food. Never leave a plate uncovered, or unattended. We would put our napkin over our plates when done. -Highly recommend the FunToSee Island Fairy - great time and better then the van ride to/from airport.