Sandals Grande St. Lucian

This is Ramon Munroe (Ray) aka Lorraine's husband...I wanted to comment on tis resort and it's very fine staff. From minute 1 of our stay, we were made to feel like VIP guests. The Loyalty staff, Reception, Food and Beverage, Entertainment staff all seemed to go out of their way to ensure we were comfortable and having a great time. We were always greeted warmly and kindly; Every single person smiled! Of particular mention were Anderson, Neville, Leana, Tamika, Lemonade, Cassius, Denver, Erika (Bartender with the braids), Imran, and of course, my absolute favorite, PENNY, from the gift shop; These team members deserve the same level of recognition and attention they paid to us...sometimes I can be a bit of a handful. I will highly recommend this location specifically to anyone looking for an amazing vacation experience to be thoroughly enjoyed and remembered. THANK YOU!!

The service at this resort did not meet my Sandals expectations. I was underwhelmed to say the least. I felt as if most of the staff were unhappy at work and could care less about their guests. We had to wait at every restaurant to be addressed to be seated 10 minutes with many tables open. Staff would walk by and not help. We were there for three full days at the beach and pool area, and only had a server ask us if we needed a drink twice. Otherwise, you had to leave the beach and go to the crowded beach bar to get a drink. They could use more servers to go to beach to get drinks. I just expected better service for the price of the resort. We waited ten minutes at the sit down breakfast restaurant to be seated (again with many open tables) then once we were to be seated we were told breakfast would take 40 minutes to get food. It is frustrating when you then leave the restaurant to see other staff standing around together and laughing. Our room did not come with room service-which I cannot understand for the price we paid. That should be a standard service at this type of resort. I will say-when we went to Le Toc for the evening-the service was excellent. We were waiting the shuttle and had multiple staff come up and asked if we needed anything. The food was also underwhelming. The breakfast at the buffet was the exact same every day-no changes. The only meal I appreciated was at Barefoot by the Sea. When we checked out and had a discrepency on the invoice, the front desk agent was rude and aggitated to help us. I most likely will not go back to a Sandals after this experience.

We chose Sandals Grande for our honeymoon destination. It was an amazing stay and we loved every second of it. The people were kind and very courteous. We enhanced our stay with the club lounge access which put anything we could ask for at our fingertips. Great stay!

My wife and I spent our honeymoon at Sandals Regency La Toc 26 years ago (I can’t remember what the resort was called before), and it left such a lasting impression that we long considered Sandals the gold standard by which we measured all other resorts. We had always planned to return for our 25th anniversary, but due to life circumstances, that trip was postponed until March 2026, when we instead stayed at the Sandals Grande St. Lucian. Unfortunately, our recent experience did not live up to the expectations set all those years ago. While we were aware that the Grande St. Lucian is a smaller resort, it felt even more limited in scale than anticipated. We reserved a Butler Elite level room, which was spacious, but the décor was underwhelming—bland and far less refined than the images presented on the Sandals website. Dining was another area where the resort fell short. The restaurant options were limited, and most meals were disappointing. The only standout was the Bombay Club—not particularly elegant in atmosphere, but the food was genuinely excellent. In contrast, several other restaurants featured elaborate presentations but lacked flavor. A steak dinner at Toscanini’s was particularly disappointing, with a significant portion consisting of gristle and the meat overcooked. Breakfast and lunch offerings were similarly uninspired, both in selection and quality, with the exception of the pizza at Dino’s Pizzeria, which was quite enjoyable. The bar experience was equally underwhelming. My wife and I typically enjoy premium spirits, but the resort’s definition of “top-shelf” was noticeably limited. For example, vodkas such as Belvedere, Grey Goose, or Chopin were unavailable, with Absolut presented as the premium option. Similarly, tequila selections were restricted to more basic offerings like Jose Cuervo, rather than brands such as Clase Azul, Patrón, or Don Julio. While there’s certainly nothing wrong with these standard brands, they fall short of what we’ve come to expect at a resort of this caliber and price point. Additionally, many bars lacked essential ingredients—ginger beer, for instance, was often unavailable, making even simple cocktails like a Tequila Mule inconsistent or impossible to order. Overall, the selection of spirits was surprisingly limited compared to other all-inclusive resorts and cruise lines we have experienced. The entertainment offerings also fell well short of expectations. The daytime activities were minimal and lacked energy, at times giving the atmosphere an almost subdued, retirement-like feel. Events such as occasional rounds of bingo at the main pool and background music did little to create an engaging or lively environment. Evening entertainment was equally underwhelming, with no consistent shows or opportunities for dancing. The only notable production was a Water & Fire show, which, while promoted as a highlight, proved to be rather unremarkable. One area that did meet expectations was the butler service. We were assigned three butlers working in shifts throughout our stay, and they were attentive and helpful. They assisted with securing dinner reservations, coordinating excursions, and arranging our airport transfer, contributing positively to the overall experience. Given the cost of the trip, we expected a far more elevated and consistent experience. Regrettably, this visit did not meet those expectations, and it has significantly diminished our interest in returning to a Sandals resort in the future.

We recently went to St Lucia with friends. The staff were wonderful and made the experience. We enjoyed the beautiful beaches, good food and sunny weather. Definitely would recommend the area and property. Erica at the pool, Leona at Bayside Buffet... those are just a couple of the many staff that were amazing ...