Canyon Ranch Wellness Resort Tucson

the Vici lease feels like it has caused the property to tighten the screws on anything that is not a physical udpate . So While there is work on physical upgradez, customer training seems to be last, and the Ranch no longer has the philosophy of the customer comes first. The Resort needs to clarify the cell policy....calls were abounding in the spa (40 minute call), the spa lobby etc....either yes or no . For those who have historically rejoiced at a week without phones, this is no more! you must bring your phone in case the location of the class changes. Rooms are renovated yes, but the buildings themselves have been there since i first went to the ranch in 1990 and some of the rooms are very small. And new management will not upgrade even when the ranch is 2/3 empty. Guests need to ask for-rather than be offered-courtesies (ie additional credits for services where the provider is a no show, or classes that disappear). Employees are NOT empowered to say yes (four calls to get a smaller weight into the gym).Still a beautiful beautiful place but one demerit for customer service (called GM twice, no call back despite being a VICI investor) and a second for lack of a clear cell phone policy.

Fantastic experience ! The team is amazing . The place is so peaceful and the food is to die for . There are plenty of activities and the schedule is very well organized . Also felt very safe and amazing communication with the online portal . I will be back for sure

My wife and I had another visit to Canyon Ranch in Tucson that we have come to expect: a uniquely beautiful setting in the Sonoran Desert, at the foot of four mountain ranges, with an array of wellness classes, lectures and spiritual experiences that nourish the soul. The food was better than ever, and it is now discretely augmented by fine wines, too. But, it is the staff that is the core of satisfaction for guests, a staff who, by their nature and training, consistently impart fun, excitement and learning throughout our stay, program after program. They will even customize activities to suit the most unusual client preferences. Did I mention that the weather is reliably perfect for outdoor activities?

I first visited Canyon Ranch when it opened, i think Dec. 1979, (not Nov. 2024 but had to chose a date for this review.) A Houston friend called who was there and excitedly said come and see CR, there is nothing like it in the world! So I arrived from Houston the next day. We all became friends with Enid and Mel Zuckerman and were returning regularly for the next 6-7 years. Our lives were completely changed. I was the model on the CR brochure and I recommended CR to my friends.Our health and lives benefited beyond what we ever could have imagined. Canyon Ranch and the Sonoran Desert are with me all my life now even after forty five years. I am sad to read negative reviews here about CR. I just recommended CR to my primary care doctor and I hope the negative reviews are not true. Mel called me Miss Canyon Ranch. To this day I live up to that name and I hope CR is still the life changing, even life saving, place that is was and was meant always to be. It was an opportunity to make our lives the best they can be and you get out of the experience what you put into it....participate in all the Ranch has to offer.

I took this trip for some me time from my busy life and splurged to treat myself. From the moment I arrived I have been disappointed. Let’s start with after 7hrs traveling to get here, there is no-one at the front to help with luggage or bags or to great you warmly upon arrival. My room was positioned in the back of the property, I asked for it to be moved closer to everything, they couldn’t do so. Ok fine. I was starving, it’s an all inclusive resort… restaurant told me in 15minutes too late to order anything.. go to the cafe… I go to the cafe… they are sold out of sandwiches. ‘Sir - where can I get something to eat… we are in the middle of nowhere and this resort is supposed to be all inclusive? Oh, they serve dinner at 5”. (In 2 1/2hrs). Great. I go to the room to decompress, no water or any beverages in the fridge in the room, no snacks or food. I go to the bathroom, I cut my hand on sharp chipped porcelain sink they never fixed… the faucet is dirty… I head to dinner, they have one restaurant and I am ONE person, sorry mam, we can’t accommodate you until later… unreal. This place costs a fortune, what a disappointing day. Service horrible, food availability horrible, facilities are super run down, room is unclean - I’m really disappointed and I’m staying here another three days. I highly recommend Mirival over this, I won’t make that mistake again.