El Dorado Casitas Royale by Karisma

Hola Chrystian & Carlos, Greetings from Seattle, Washington! I finally have a moment to sit down and wanted to share how truly grateful and thankful I am for my vacation at your beautiful property. I miss it so much already! Thank you all for your wonderful hospitality. Your team is the main reason I continue to visit this hotel they make the guest experience truly next level. There may be brand new hotels like Secrets, Royalton, and many others, and I’ve stayed at most of them, but I have absolutely found my favorite of them all. El Dorado Casitas simply cannot be beaten. The team creates genuine connections with guests, and you’re not just staying for two weeks you become part of the family. Juan (“The Monster”) An absolutely incredible bartender. We all love him dearly, and he deserves all the recognition I can offer. He made us laugh, made us smile, and made our trip one of a kind. Such a humble man. I can be hard to please sometimes, but he is an absolute legend! Carlos, I am so grateful you were able to arrange for him to be with us that week. The whole group enjoyed seeing him every day. Norma: My dear friend Norma! How on earth did you find her? She is a beautiful soul and a true angel. She hugs guests, builds genuine relationships, and is an absolute gem for your hotel and company. I hope Lomas keeps her forever! Amelia: The best lunch chef! Her cooking is amazing, and she is always happy. You can tell she genuinely loves what she does for the guests. I shared so many laughs with her and Norma every day. Honestly, I haven’t even tried the Kick restaurant for lunch during either of my visits because I always want to stay near them! Fernando: What an amazing guy! His service is stellar. You send him a WhatsApp message asking for something, and in a puff of smoke he’s suddenly right behind you like a magic genie! How he gets there so quickly is unbelievable. He was even replying to me from home when I forgot who my morning or afternoon butler was. He never once complained and always helped with anything I needed. I would love to have him as our butler every time we visit he’s number one! Omar: I can see exactly why he is the Head Butler. His customer service is exceptional. He was messaging me a week before our stay to help organize things for our group and checked in with me regularly to make sure we were enjoying ourselves and receiving great service. He truly elevated our experience this year, and for that we are all incredibly grateful. I didn’t get her name, but the breakfast manager each morning at Santa Fe deserves special recognition as well. What a wonderful lady! She remembered us from last year and made breakfast a fantastic experience every single day. Galilea: What an incredible person. She remembers everyone and everything! She checked on us almost daily at the pool, reviewed our restaurant reservations, and even booked some for us when we didn’t have any. Her customer service skills are outstanding. She mentioned one day that she would love to become a butler, and I would absolutely love to see her in that role. She truly deserves it. She and Fernando would make an incredible team! Carlos: Thank you for taking the time to come and say hello. It was wonderful meeting you and having a chance to chat. You are such a great guy, and I can see why your team enjoys working for you. Every day I could see how happy the staff were. I’ve stayed at other hotels where the staff seemed unhappy, but your team is always smiling, laughing, and genuinely enjoying themselves. It was a pleasure meeting you, and thank you for everything you did for us. Chrystian: I hope you enjoyed your well deserved vacation! Truly, I am so grateful for everything you did for our group. I didn’t even expect a reply when I first reached out, but you responded and made our vacation even more special than we could have imagined. I cannot thank you enough, my friend. I plan to visit your hotel every year without fail, and I will continue spreading the word about this amazing property and the incredible experiences we’ve had there. We are already planning to book for May 2027 with the group. We’ve even made more new friends with other guests this year who are planning to join us next year. It seems we’ve started a May tradition perhaps it won’t be low season anymore if we keep recruiting people! And if it’s at all possible, we would be eternally grateful 🙏🏼 if we could have Juan with us each time we stay at Casitas 31. 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼 I know you have other talented bartenders, but I only want to come if we have Juan! 🤣 He’s the man! Apologies for the length of this email, but I wanted to make sure I properly expressed my heartfelt thanks to all of you. I cannot wait to return to the Mexican Caribbean and enjoy another Blue Hawaiian in the Casitas! Photo attached of our amazing time!! Gracias a todos Warm regards, Kyle

Avoid this resort if you value your privacy and safety. Management cares more about protecting their staff than paying guests. A male worker was allowed into the female change room while I was undressed, yet management completely dismissed my complaint. The hypocrisy is unreal: they police a guest in a private changing area, but allowed a nude, intoxicated person to harass people at the public disco with zero consequences. Pathetic management and a total lack of safety guidelines for women.

This was our 5th or 6th time at this resort and, again, it did not disappoint! We love this resort and the people who work here! The resort is beautiful and the workers are constantly keeping it beautiful! The beach is not the best and you really can't go into the water due to the massive amount of seaweed, but that is the not resorts fault. They work endlessly to get rid of it, but it is an endless battle! There were plenty of pools to cool off in, so it was not a problem for us. The resort does require a lot of walking, but that was a good thing after eating and drinking so much! (and they do have shuttles) All of the food we had here was so good! The only one we really didn't like was the Mexican Restaurant (Rincon). Kampai was our favorite, as always, followed by Sante Fe and D'Italia. We also did the sunset dinner cruise at Maroma and it was amazing! But what really makes this resort stand out are the employees. They are always so courteous and always greet you with a smile. They are all amazing and went out of their way to make our vacation wonderful, but a few really stood out for us this trip. 1. Emiliano - he was our concierge in Bldg. 32 and he was AMAZING! He made our trip so special and was always checking on us to make sure we had everything we needed. If we needed something in our room it was always there when we returned. He made all of our dinner reservations and we never had a problem with anything! He even remembered us immediately from our last trip as soon as he saw us, which really was special! 2. Benjamin - He was our bartender at the pool bar and always kept us well hydrated! We always ordered mini-beers and he made his with Baileys (which was so good!). One day he didn't have any Baileys and later that day we were at lunch behind the bar and he appeared with 2 mini-beers! He said he got some Baileys from Sante Fe so he could make them for us! Now that is service way above and beyond and very appreciated! You don't get that kind of service in the U.S.! 3. Tony - We had a question about our membership and some of the changes and he was very knowledgeable and very helpful. He made us feel better about our membership. 4. El Fredo - He wasn't our butler this year, but we've had him in the past and when he saw us walking he immediately came up to us to say hi! Now I'm sure he sees many, many people but to recognize us after over a year, that was impressive! It really made us feel special :-) This is why we can't wait to return. The employees really make this resort top notch. They are so dedicated to making your vacation special. There are only 2 suggestions I have for a better experience: - Please upgrade your house wine! I am not a wine snob, but I could only barely drink the Chardonnay and the Merlot and to buy a better bottle was very expensive! It would be nice to have a better brand of wine. - It would also be nice if there were more cardio equipment in the Fitness Center. There are only a few treadmills and 1 bike. If you didn't get there early, they were usually in use. By the way, the cold towels were wonderful! Other than those 2 suggestions, this resort is amazing and we can't wait to return! So don't listen to the bad reviews. This place is great and you will have a wonderful time!

Just got back from another amazing vacation at this resort. So relaxing with everything taken care of. The people and service are amazing here. Special shout out to our butlers Claudio and Paul who were amazing. Clean rooms, great food especially Italian Casitas and beautiful resort areas to enjoy. Thanks and see you next year!

I would have given 5 stars because we had a great holiday. However, the casitas were in a poor state of repair . We wasted the first day of our holiday re- packing and changing rooms due to the very noisy repairs going on to the thatched roof and the whole wooden structure of the stairs in the two casitas next door. There was remedial work going on in many places. Perhaps it’s finished now. The suites were very tired looking with worn taps and mirrors. We paid a premium price but the quality didn’t match the price. However, the layout was great, very spacious and the view from the balcony was lovely. The bed was enormous and soooo comfortable. I am an insomniac but I slept so well for the whole 2 weeks. Loved the outside shower and the hot tub. We enjoyed the breeze on the beach but the outlook was spoilt by the very many ugly giant concrete water breakers , which are there to slow down coastal erosion. There’s also a massive problem with seaweed which has a team working every day to keep it under control. The resort is doing its best. The food and restaurants and bars were absolutely excellent. A good choice and always something new to try. Staff were friendly and helpful. We were confused about tipping - as it was supposed to be included in the all inclusive price. So we ended up feeling uncomfortable as so many guests were tipping with every drink they ordered. So clarification on what is expected would be most helpful. The resort is enormous- we did our 10 000 steps a day without even trying, just going to the different restaurants and to the entertainment in the evening . The entertainment was of a high standard with a couple of really good bands in the main entertainment area. There were also pop up singers in the bar near the coffee shop. The grounds and gardens were beautiful and very well maintained. The resort is quite noisy but you can always find somewhere tranquil to sit.