El Dorado Casitas Royale by Karisma

We just got back from saying at the Casitas. We loved our casita! We had a very close ocean view and loved waking up to the birds. The grounds are immaculate, the employees are working non stop to make it beautiful and clean. All the employees were very friendly and kind. The beds were so comfortable!! The only bad part is the beach. Even without all the seaweed, it's not swimmable. However, they can take you to a much better beach nearby with very good snorkeling.

We visited casitas for my birthday earlier in June and this is the first Resort I wanted to return back to for sure!! We enjoy usually every Resort but opt for variety but this one we want to return - here are some reasons why: Included excursions!! We are activities people and the Maroma Excursion did not disappoint! - the food - seriously, this is the best food I've had at a Mexican resort so far and we've been to four others. It was next level in terms of the quality and not just simple flavors, the ingredients in the dishes were pretty well thought out! The staff everywhere was incredible I can tell that they just put lots of thought into their hiring and higher quality people. We loved going to get cappuccinos at the coffee shop next to the open air bar! Love the coffee so much that I took a picture of it they only sell it to Resorts otherwise we would order some as we have a cappuccino maker at home!! I enjoyed little details that Housekeeping did like decorating the bed the two different times, turn down service at night and even organizing my phone charger cord to perfection!!! I enjoyed frequent mimosa refill service at breakfast!! The only con I can think of for me would be that the toilet in the bathroom was not very private at all. This is because the door is not soundproof and then there is no ceiling over the bathroom; just a door. We will live with it because everything else was perfection!!!

Another amazing anniversary trip at El Dorado Casitas! We started our stay in an Emerald Suite at Casitas and then joined friends in a Presidential Suite at Royale. As always, the people made the trip. A huge thank you to our favorite butlers, Gaby (who honestly feels like family at this point), Alfredo, and Hugo. We also had some new favorites this trip: Jorge, Ximena, Eddie, Monty, and Luna. Every one of them went above and beyond and helped make our anniversary extra special. Ramon and Alberto at the pool completely spoiled us. Drinks magically appeared before we realized we needed one, food was always available if we wanted it, and we never had to hunt down a towel. They made relaxing way too easy! We also had fantastic service in the restaurants from Alex, Norma, and Wilbert. Wilbert especially has a special place in my heart. If you’ve met him, you know exactly what I mean. One of the highlights of our trip was watching sea turtles come up on the beach to lay their eggs. Such an incredible experience. If you’re staying there during turtle season, bring a red-light flashlight or use a red-light app on your phone. It’s absolutely worth it. After 37 years of marriage, hubby and I have learned that it’s the people who make the memories, and this resort has some of the very best. Thank you all for another trip we’ll never forget. ❤️

We are just returning from another fantastic vacation at this wonderful resort! It is a real life paradise! We have been several times and each time it exceeds our expectations. Our 11th visit was no exception. Our Casita was section 32 and we were spoiled by our wonderful butlers Alfredo and Alondra. Their small touches and little surprises left each night for us was so sweet. They could not do enough for us. All staff around the resort, from bar and waiting staff to cleaning and gardening staff are so friendly and always remember your name and your drink or coffee or order. The food is outstanding at all restaurants. We did Fuentes too which was a nice change for a night, albeit it did feel more rushed than last time and the no show was a shame compared to last visit. Duo were very good though The cleanliness of the rooms and hotel is absolutely tip top! Martini bar staff and drinks are lovely however everyone commenta some light entertainment would be appreciated maybe a singer or pianist in the back ground 10-11 or 12 for after dinner drinks if you don’t want to go to Guacamayas Personally I was very reluctant to sit out at our poolside at 32s due to the iguana activities. I appreciate they have been there before the hotel, however they are daunting when we are not used to them in the UK. Having been 11 times it’s not the first time we have witnesses them around 32s however this time they were jumping on to the sunbeds and walking up and down them. I was trying to relax with a cocktail at the poolside and friends in the pool warned me one was running right over to me, needless to say I had to jump straight in to the pool. If there was some kind of deterrent such as citrus planting etc to taper their activity I would feel more at ease to book my next trip Other staff members who were exceptional were Daniel, Cleo, Randy, Israel, Roberto, Giulermo, Felipe, Emiliano, Arecely, Joselyn, Jacqueline, Edgar, Luis, the list goes on apologies if we missed any others there are no bad staff on the resort We did miss the band you had last year with the male singer who sang Shaggy songs etc they were excellent and had everyone doing the conga etc such fun!

We have just returned from another fantastic recharge vacation at El Dorado Casitas, once again staying in the Emerald One Bedroom Casita in Section 32. Remarkably, this marks our 20th consecutive year visiting the property, and it continues to be one of our favorite destinations. As always, the people are what make this resort truly special. From check-in to check-out, everything was seamless and efficient. Our butlers coordinated every detail flawlessly, ensuring a completely relaxing experience from start to finish. Every member of the butler team contributed to our satisfaction, but Montse, Yalma, and Luna deserve special recognition. What an incredible team. The Exotic Travelers team, Angie and Aida, once again handled all the behind-the-scenes logistics perfectly. Their attention to detail makes travel effortless. A special thank you also goes to Ramon and Jose, our beach butlers. With these two looking after you, there is truly nothing you could possibly need that they won't anticipate and deliver. The property itself remains beautifully maintained. The grounds are meticulously groomed, and while the rooms are beginning to show their age, they are still exceptionally well cared for, comfortable, and welcoming. After so many visits, it genuinely feels like coming home. The food continues to improve each year. While it has not quite returned to the exceptional pre-2020 level across all venues, the trend is definitely positive. The standout exception was our in-room dining experience, which remains outstanding and continues to get even better with every visit. My one significant criticism is the current house wine selection. Unfortunately, it has declined to the point where it is difficult to enjoy. I would strongly encourage ownership to consider bringing back the wines from El Cielo Winery. Since the winery is part of the same ownership group, this seems like a natural fit. During the years El Cielo wines were offered as the house selection, they were excellent and greatly enhanced the overall dining experience. After 20 years, El Dorado Casitas continues to deliver the relaxation, service, and hospitality that keep us coming back year after year. We are already booked for our next visit! See you all soon!