El Dorado Casitas Royale by Karisma

Beautiful hotel, food and all round 5* holiday. We stayed in the Casitas & enjoyed all the luxury amenities the room offered. One of the best hotels I have stayed in.

Unfortunately El Dorado Casitas Royale/Exotic Travelers does not stand by the company’s they promote (Flyback Refunds) alongside when selling their membership program. We’ve been waiting 17 months for a Flyback refund, and the only reply we ever receive from them is that we are in the queue for the payment to be processed/sent within a certain quarter of the year, which has not happened to date. Exotic says they can’t really do anything about the issue as they don’t manage the program; however they keep promoting Flyback when sending offers via email. We are now way beyond an acceptable window of time for this refund. We travelled in February 2025 and still don’t have our Flyback refund today, July 2026, even though we submitted all required documentation to Flyback in a timely manner. The Flyback program that Exotic Travelers offers when selling you on their membership program is a waste of your money - do not buy it! Not to mention, the Exotic membership/travel offerings changed (not for the better) after the company was sold a few years back. Consumers beware!

We just returned form ANOTHER great stay at the Casitas, has to have been our 10th trip there. Two people really made our stay very special though...our Casitas butlers Fernando and Fernanda. We had a couple issues with not walls on the beach bed (one call and they were up within 20 min) and construction on the 2 Casitas right next to us, very loud with power tools, and they were able to get us switched into another set right across the way, and no more noise. They were so helpful for all the little things that you would not really think about, the trip would not have been as nice without them and I hope we can have them again next time we are there. The restaurants were all as good as ever, but Kampai menu has changed a bit and it was even better than before. This trip we also went the the Indian restaurant for the first time, and man that was delicious as well. One thing my wife and I have always enjoyed about the Casitas is consistency. I don't think we have ever had a bad stay. Even when we were there post hurricane, everything was still amazing. We will continue to go back until we have a reason not to. This place is very special, if you have not been yet, do yourself a favor and book a trip there. You will not be sorry. One thing they should probably change though, we did not appreciate the woman hounding us to buy a 30% discount for our next trip for $300 as we were waiting for our transportation after checkout. I feel that was tacky and you guys should not do that.

We just got back from saying at the Casitas. We loved our casita! We had a very close ocean view and loved waking up to the birds. The grounds are immaculate, the employees are working non stop to make it beautiful and clean. All the employees were very friendly and kind. The beds were so comfortable!! The only bad part is the beach. Even without all the seaweed, it's not swimmable. However, they can take you to a much better beach nearby with very good snorkeling.

We visited casitas for my birthday earlier in June and this is the first Resort I wanted to return back to for sure!! We enjoy usually every Resort but opt for variety but this one we want to return - here are some reasons why: Included excursions!! We are activities people and the Maroma Excursion did not disappoint! - the food - seriously, this is the best food I've had at a Mexican resort so far and we've been to four others. It was next level in terms of the quality and not just simple flavors, the ingredients in the dishes were pretty well thought out! The staff everywhere was incredible I can tell that they just put lots of thought into their hiring and higher quality people. We loved going to get cappuccinos at the coffee shop next to the open air bar! Love the coffee so much that I took a picture of it they only sell it to Resorts otherwise we would order some as we have a cappuccino maker at home!! I enjoyed little details that Housekeeping did like decorating the bed the two different times, turn down service at night and even organizing my phone charger cord to perfection!!! I enjoyed frequent mimosa refill service at breakfast!! The only con I can think of for me would be that the toilet in the bathroom was not very private at all. This is because the door is not soundproof and then there is no ceiling over the bathroom; just a door. We will live with it because everything else was perfection!!!