El Dorado Casitas Royale by Karisma

Another amazing anniversary trip at El Dorado Casitas! We started our stay in an Emerald Suite at Casitas and then joined friends in a Presidential Suite at Royale. As always, the people made the trip. A huge thank you to our favorite butlers, Gaby (who honestly feels like family at this point), Alfredo, and Hugo. We also had some new favorites this trip: Jorge, Ximena, Eddie, Monty, and Luna. Every one of them went above and beyond and helped make our anniversary extra special. Ramon and Alberto at the pool completely spoiled us. Drinks magically appeared before we realized we needed one, food was always available if we wanted it, and we never had to hunt down a towel. They made relaxing way too easy! We also had fantastic service in the restaurants from Alex, Norma, and Wilbert. Wilbert especially has a special place in my heart. If you’ve met him, you know exactly what I mean. One of the highlights of our trip was watching sea turtles come up on the beach to lay their eggs. Such an incredible experience. If you’re staying there during turtle season, bring a red-light flashlight or use a red-light app on your phone. It’s absolutely worth it. After 37 years of marriage, hubby and I have learned that it’s the people who make the memories, and this resort has some of the very best. Thank you all for another trip we’ll never forget. ❤️

We are just returning from another fantastic vacation at this wonderful resort! It is a real life paradise! We have been several times and each time it exceeds our expectations. Our 11th visit was no exception. Our Casita was section 32 and we were spoiled by our wonderful butlers Alfredo and Alondra. Their small touches and little surprises left each night for us was so sweet. They could not do enough for us. All staff around the resort, from bar and waiting staff to cleaning and gardening staff are so friendly and always remember your name and your drink or coffee or order. The food is outstanding at all restaurants. We did Fuentes too which was a nice change for a night, albeit it did feel more rushed than last time and the no show was a shame compared to last visit. Duo were very good though The cleanliness of the rooms and hotel is absolutely tip top! Martini bar staff and drinks are lovely however everyone commenta some light entertainment would be appreciated maybe a singer or pianist in the back ground 10-11 or 12 for after dinner drinks if you don’t want to go to Guacamayas Personally I was very reluctant to sit out at our poolside at 32s due to the iguana activities. I appreciate they have been there before the hotel, however they are daunting when we are not used to them in the UK. Having been 11 times it’s not the first time we have witnesses them around 32s however this time they were jumping on to the sunbeds and walking up and down them. I was trying to relax with a cocktail at the poolside and friends in the pool warned me one was running right over to me, needless to say I had to jump straight in to the pool. If there was some kind of deterrent such as citrus planting etc to taper their activity I would feel more at ease to book my next trip Other staff members who were exceptional were Daniel, Cleo, Randy, Israel, Roberto, Giulermo, Felipe, Emiliano, Arecely, Joselyn, Jacqueline, Edgar, Luis, the list goes on apologies if we missed any others there are no bad staff on the resort We did miss the band you had last year with the male singer who sang Shaggy songs etc they were excellent and had everyone doing the conga etc such fun!

We have just returned from another fantastic recharge vacation at El Dorado Casitas, once again staying in the Emerald One Bedroom Casita in Section 32. Remarkably, this marks our 20th consecutive year visiting the property, and it continues to be one of our favorite destinations. As always, the people are what make this resort truly special. From check-in to check-out, everything was seamless and efficient. Our butlers coordinated every detail flawlessly, ensuring a completely relaxing experience from start to finish. Every member of the butler team contributed to our satisfaction, but Montse, Yalma, and Luna deserve special recognition. What an incredible team. The Exotic Travelers team, Angie and Aida, once again handled all the behind-the-scenes logistics perfectly. Their attention to detail makes travel effortless. A special thank you also goes to Ramon and Jose, our beach butlers. With these two looking after you, there is truly nothing you could possibly need that they won't anticipate and deliver. The property itself remains beautifully maintained. The grounds are meticulously groomed, and while the rooms are beginning to show their age, they are still exceptionally well cared for, comfortable, and welcoming. After so many visits, it genuinely feels like coming home. The food continues to improve each year. While it has not quite returned to the exceptional pre-2020 level across all venues, the trend is definitely positive. The standout exception was our in-room dining experience, which remains outstanding and continues to get even better with every visit. My one significant criticism is the current house wine selection. Unfortunately, it has declined to the point where it is difficult to enjoy. I would strongly encourage ownership to consider bringing back the wines from El Cielo Winery. Since the winery is part of the same ownership group, this seems like a natural fit. During the years El Cielo wines were offered as the house selection, they were excellent and greatly enhanced the overall dining experience. After 20 years, El Dorado Casitas continues to deliver the relaxation, service, and hospitality that keep us coming back year after year. We are already booked for our next visit! See you all soon!

Hola Chrystian & Carlos, Greetings from Seattle, Washington! I finally have a moment to sit down and wanted to share how truly grateful and thankful I am for my vacation at your beautiful property. I miss it so much already! Thank you all for your wonderful hospitality. Your team is the main reason I continue to visit this hotel they make the guest experience truly next level. There may be brand new hotels like Secrets, Royalton, and many others, and I’ve stayed at most of them, but I have absolutely found my favorite of them all. El Dorado Casitas simply cannot be beaten. The team creates genuine connections with guests, and you’re not just staying for two weeks you become part of the family. Juan (“The Monster”) An absolutely incredible bartender. We all love him dearly, and he deserves all the recognition I can offer. He made us laugh, made us smile, and made our trip one of a kind. Such a humble man. I can be hard to please sometimes, but he is an absolute legend! Carlos, I am so grateful you were able to arrange for him to be with us that week. The whole group enjoyed seeing him every day. Norma: My dear friend Norma! How on earth did you find her? She is a beautiful soul and a true angel. She hugs guests, builds genuine relationships, and is an absolute gem for your hotel and company. I hope Lomas keeps her forever! Amelia: The best lunch chef! Her cooking is amazing, and she is always happy. You can tell she genuinely loves what she does for the guests. I shared so many laughs with her and Norma every day. Honestly, I haven’t even tried the Kick restaurant for lunch during either of my visits because I always want to stay near them! Fernando: What an amazing guy! His service is stellar. You send him a WhatsApp message asking for something, and in a puff of smoke he’s suddenly right behind you like a magic genie! How he gets there so quickly is unbelievable. He was even replying to me from home when I forgot who my morning or afternoon butler was. He never once complained and always helped with anything I needed. I would love to have him as our butler every time we visit he’s number one! Omar: I can see exactly why he is the Head Butler. His customer service is exceptional. He was messaging me a week before our stay to help organize things for our group and checked in with me regularly to make sure we were enjoying ourselves and receiving great service. He truly elevated our experience this year, and for that we are all incredibly grateful. I didn’t get her name, but the breakfast manager each morning at Santa Fe deserves special recognition as well. What a wonderful lady! She remembered us from last year and made breakfast a fantastic experience every single day. Galilea: What an incredible person. She remembers everyone and everything! She checked on us almost daily at the pool, reviewed our restaurant reservations, and even booked some for us when we didn’t have any. Her customer service skills are outstanding. She mentioned one day that she would love to become a butler, and I would absolutely love to see her in that role. She truly deserves it. She and Fernando would make an incredible team! Carlos: Thank you for taking the time to come and say hello. It was wonderful meeting you and having a chance to chat. You are such a great guy, and I can see why your team enjoys working for you. Every day I could see how happy the staff were. I’ve stayed at other hotels where the staff seemed unhappy, but your team is always smiling, laughing, and genuinely enjoying themselves. It was a pleasure meeting you, and thank you for everything you did for us. Chrystian: I hope you enjoyed your well deserved vacation! Truly, I am so grateful for everything you did for our group. I didn’t even expect a reply when I first reached out, but you responded and made our vacation even more special than we could have imagined. I cannot thank you enough, my friend. I plan to visit your hotel every year without fail, and I will continue spreading the word about this amazing property and the incredible experiences we’ve had there. We are already planning to book for May 2027 with the group. We’ve even made more new friends with other guests this year who are planning to join us next year. It seems we’ve started a May tradition perhaps it won’t be low season anymore if we keep recruiting people! And if it’s at all possible, we would be eternally grateful 🙏🏼 if we could have Juan with us each time we stay at Casitas 31. 🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼🙏🏼 I know you have other talented bartenders, but I only want to come if we have Juan! 🤣 He’s the man! Apologies for the length of this email, but I wanted to make sure I properly expressed my heartfelt thanks to all of you. I cannot wait to return to the Mexican Caribbean and enjoy another Blue Hawaiian in the Casitas! Photo attached of our amazing time!! Gracias a todos Warm regards, Kyle

Avoid this resort if you value your privacy and safety. Management cares more about protecting their staff than paying guests. A male worker was allowed into the female change room while I was undressed, yet management completely dismissed my complaint. The hypocrisy is unreal: they police a guest in a private changing area, but allowed a nude, intoxicated person to harass people at the public disco with zero consequences. Pathetic management and a total lack of safety guidelines for women.