Beaches Turks & Caicos Resort Villages & Spa

Anyone who read my review of Sandals Ochi will know that I was not impressed at all with the offering. Reluctantly we booked Beaches Turks and Caicos to be with my son, his wife and our two grandsons. To say we were apprehensive about the resort was an understatement. We love cruising but do like to do land based vacations as well. Ochi was our first trip to a Sandals/Beaches. When we arrived at the Beaches resort we were met as usual with the greeters who take you to your room and give you a brief synopsis of the location. Our room was next to the new portion that is under construction. It was in the older Caribbean section. It was much better than the Ochi room that we stayed at. So a good start. The next day I injured my back and had to go to the clinic. The staff at the front desk were great and Roxanne walked us over to the clinic. They gave me an appointment at 5:45 and the doctor was on time and on point. 15 minutes later I had the meds I required. As my mobility was compromised I stopped a the front desk to see if there were any rooms closer to the lobby. Again we met Roxanne and she was phenomenal. We were able to get moved to a room that was more central and accommodated my needs. When we moved rooms Roxanne was again a star leaving us a bag tag and shot glass on our door. She was the star of our vacation fore the week. Friendly, compassionate, willing to go the extra mile for her clients I realized that this was going to be a much different scenario than Ochi. The food was great and the staff was so pleasant and accommodating. The resort is a sprawling beautiful well maintained place that always makes you go Wow when you see the floral beauty. We spent some time at the adults hot tub but enjoyed all the pools and even the water park was a great place just to hang out. We could always find a chair to sit in unlike Ochi. A few shout outs to the staff. Stephany and the crew at Turtles always knew what we wanted as soon as we went into the bar (and yes it's adults only!). Gener my Haitian friend who we spoke to in French. Truly a kind person. I should have written more names down but I think the lesson here is that the staff cares. Our grandsons were in the daycare program and what a dedicated group of people. When we were leaving one of them came and hugged the boys. I can only describe her as thin, petit and having a bob type haircut. It was touching to see one of my grandsons who never kisses giving her a kiss. This was one of the most relaxing vacations that we have had in years. I think we finally found the "true" Beaches/Sandals experience and get why people just keep going back. We rebooked for 2027!!

We visited Beaches Turks and Caicos for our 12th time in January 2025. We took advantage and booked our 13th visit for next year while we were there, if that tells you anything. Yes, the pricing at Beaches Turks and Caicos has gone up significantly since we first visited in 2008. Though, people are paying it. We belong to a few groups on FB regarding this resort. While the reviews can be mixed, I believe many of those who give it bad reviews are simply reacting to or regretting paying that much for a vacation. Food Is the food 5-star? I don't know, but is there 5-star food at any all-inclusive? We like the variety of restaurants, and the fact that more of them are open to our children (ages 13 and 17) since many are now 12+ in the evenings. This allowed us to try some new places with our kids on this trip, which is nice on our 12th visit. While we have dined at Sky before, never with our kids. Savay provided incredible service and we will hope to see here again on our next visit. There is also a new coffee and fro-yo place in the Italian Village called "JoJo" and "YoYo" respectively. It is nice to have another coffee outlet for the mornings besides the patisserie in the French Village, though we wish they made the Beaches Carmel drink in the new JoJo. Chantale was very pleasant to work with. Bars We are not huge drinkers, though we certainly partake throughout our stay. The biggest change is that the famous Bishop no longer works at Beaches. We will miss him, though there are plenty of great staff at the bards. From Nekoro at the Italian Village pool bar. to Junior at the Dive Bar truck, to Carline and Andrew at the Arizona's bar and Esmerelda, who amazingly is setting up the bar near the lobby of the Italian Village each morning before 6am, the staff is great. There are definitely many familiar faces and people who we have gotten to know over the years. Pools This place has tons of pools, and they each have their own character. We are primarily beach people, though our son hits the Arizona's pool during the day and then we hit the Italian Village pool each afternoon. We read all the complaints about finding seats, though in our 12 visits and over 8 nights at this property it has never been an issue for us. I noticed that my new watch provides water temps, and here are the readings from one day during mid January. Italian Pool - 94 degrees, Arizona’s Pool - 90 degrees, Iguana’s Pool - 87 degrees, French Pool - 85 degrees, Lazy River - 83 degrees. The North Atlantic Ocean at BTC was 81 degrees at the same time. Waterpark Our kids are getting older, though our 13-year old likes to head over to the waterslides each morning. While this is a nice waterpark, it pales in comparison to a waterpark like you find at Atlantis and Baha Mar in Nassau, Bahamas. There are 5 different waterslides and a lazy river. The biggest complaint we read about is the surf simulator has been down for years, though this really doesn't slow us down. The water is a little cooler in the waterpark, however, not cold enough to bother us. Beach What can we say about the beach here? It is the siren song that keeps drawing us to come back. While we didn't get as many green flag days this time as normal, a yellow flag day here tends to be a green flag in other places. The water is incredible blue, traditionally very calm, and clear as can be (when it is calm, which is the norm). Finding chairs is never an issue for us, though we like to get up and out to the beach relatively early (8:30am) each day. Rooms We have stayed in every village, with the exception of Seaside Village, and most multiple times. Are the rooms a little dated? Sure, the Caribbean and French rooms can be a little dated. Though they are very clean and well kept. Are the Italian Village rooms the newest? Yes, and they tend to be some of the most expensive. Are the Key West rooms like condos/ Yes, most of them as this used to be a separate property that Beaches purchased. Overall, we've never had a bad room. Though admittedly we certainly like some over others. We are excited to stay at the Seaside Village on our next trip, and are looking forward to the new village being built (Treasure Beach Village) to open in the next year or so. Overall If there is one thing that this resort can't get quite right, it is the arrival and loyalty experience. We are used to being welcomed at various properties in the US, where we have status. Each of our latest 7 or so visits here we are greeted with the question "is this your first time here"? There are supposed to be some perks for being Diamond Sandals/Beaches select members. They deliver these okay, though this is an area to improve. We have referred countless families to Beaches for vacations, and the vast majority only visit once. There is an opportunity to build on their customers' loyalty. Again, this is not a huge deal. And we still booked our 13th visit while there. For our money, Beaches Turks and Caicos will always be a home away from home/

I visited Le Petit Chateau for dinner this evening at the invitation of Chef Blackz, and had an experience of a lifetime, all thanks to my server Shakem. Shakem was fully present throughout my dining experience even though he attended to several other table. He gave just the right amount of eye contact, had a pleasant disposition but maintained his professionalism every step of the way. Shakem was so well spoken and the little French that he spoke was the cherry on top. What I enjoyed most was his knowledge and the insight that he gave into the dishes; he made the experience beautiful. I am so impressed with this young man. He is simply exceptional.

This was our third visit to a Sandals/Beaches resort. We got married at Sandals St. Lucia and have vacationed as a family at both Beaches Negril and Beaches Turks & Caicos. After an outstanding experience at Beaches Negril in 2023, I had high expectations for Turks & Caicos, especially given the significant price difference. Unfortunately, I was a bit disappointed. One of the first things we noticed was the large number of families traveling with infants. On our first morning, we were woken up by a screaming baby in the room next door. When I brought this to customer service, I was surprised by their unwillingness to move us, as they claimed the resort was "full." They said they would notify us if anything became available, but after three consecutive mornings of early wake-ups, I asked to speak with a manager. Thankfully, Nathalie from Customer Service at Key West Village stepped in. She was apologetic about the prior service experience and immediately moved us to a new (upgraded) room, making the rest of our stay much more enjoyable. While I wish this had been handled sooner, I’m grateful for Nathalie’s efforts in turning things around. Unfortunately, our dining experience at Kimonos was another disappointment. Having enjoyed Kimonos at Beaches Negril, we knew how fun and interactive it could be. However, at Turks & Caicos, we had a 7:15 PM reservation but were rushed to a table where the other guests had been seated since 6:00 PM. We were quickly pushed through the salad and appetizers while the rest of the table, frustrated from their long wait, barely engaged. Meanwhile, we noticed other tables laughing, singing, and interacting with their chef. Ours, however, sped through the meal without any real engagement, making for a lackluster experience. I know firsthand how incredible a Beaches resort can be, which is why I had such high expectations for Turks & Caicos. I truly expected it to be the best of the best, but that wasn’t the case. While I appreciate the beautiful setting and some positive moments, the overall experience did not justify the cost. Instead of returning to a Beaches resort next year, I’ll be exploring other options.

Big up to our room attendant Shenece, she made us feel like we were home away from home our room was spotless each time and yes we were very messy but when we return from the beach all our clothes was fold neatly. Shenece is a superstar. Room 1249.