Sandals South Coast

First I'd like to give credit where it's due. There were some OUTSTANDING people there and they should know! Bertie at club sandals check in, thank you! Melisa at the private beach cabana- you made our last day the best!. Ranea and the whole Eleanor's team thank you for the best meal we had. Christie at Schooner's you made our day with the "catwalk" and your kindness! Venicia and Lashauna at the Spa gave the BEST Himalayan stone massages. We went back twice! Davia at Sushi on the Sand... super helpful and kind! You all are what made this vacation for us! Unfortunately, that's it. I've been to Jamaica before and many resorts. I've worked in service and hospitality so I know how things should be and I know I am not super demanding or ever rude to staff. I am not kidding when I say 50% of the staff doesn't even smile. EVER. I have never felt so unwelcome or like I was bothering staff on any vacation before this. You literally feel like you're putting them out by asking for a drink at the bar. Some people are too busy chatting in groups with co-workers to acknowledge your existence. I've never seen anything like this. We paid 8k for a club level swim up and we just don't feel like it was worth it. The water in the swim up was milky white and really dirty so we never got in. We stayed at the end of the resort and never saw anyone clean the swim up the whole trip. Add that with the unfriendly staff and the fact we went 24 hours with no towels (we used pool towels instead), we would never return to any Sandals resort EVER. Maybe if they allowed people to accept tips, they'd have more incentive to be friendly. I'm not going to lie, we tipped when we could because we guess that everyone is probably underpaid. After reading so many great reviews I don't understand what people are seeing that I am not. I did read other reviews like mine and thought they may be picky or over-demanding. Nope! It really is not good. Sorry Sandals, we won't be back.

This was our 19th stay at Sandals South Coast.... Do I need to say more? The epitome of romance, relaxation and indulgence. The food was delicious and the chefs are delighted to fulfill any special requests. The resort is very large and never seams crowded, an awesome place for long strolls along the beach and lush gardens. Caring, friendly staff and awesome management made or stay very special. Everything was to perfection. Next trip already booked!

We had an amazing Honeymoon and cannot wait to come back! Lunch options were great, loved Jerk Shack, pizza at Giuseppe’s, and the food trucks. But overall the staff made the experience! Everyone was respectful and kind and offered amazing service. Special shoutout to Jahmone (dancer with entertainment staff) and Dennis (staff at Neptunes bar) for giving us a great experience. Both took time to talk with my husband and I, making us laugh and showing us a great time. Jahmone was so energetic and worked extremely hard to make sure everyone was involved and having a wonderful experience. We will forever cherish the memories we made. Weather was perfect in November, not too hot, ocean was still warm, only rained one time and it was a gorgeous rain. 10/10 experience.

Sandals South Coast is a beautiful and wonderful resort with exceptional staff, especially Butlers Ackeem and Shamar, as well as the lovely waitress Rose at Neptune's. Highly recommend if you want a peaceful and romantic vacation. The views of the ocean are stunning, and the resort is beautiful.

Our 7th time to this resort. It keeps getting better. Awesome 10 nights with the greatest Butlers, Kevin and Tavar. They are on top of their game, always took care of our every needs. They made sure that we had Jamaican Curry chicken. The diamond lunch was so good that we went twice. We stayed in a Rondoval and we rebooked for next year and requested the same butlers.