Zoetry Curacao Resort & Spa

Very nice hotel, but needs some upgrades. The room was clean, pretty spacious. The shower room was located in the middle of the room all in glass. Very strange… Pool was clean We had a dinner at the restaurant in the pool area, waited to be seated 1,5 hour and food was not good at all. Also, we’ve had a lunch in the hotel, food was ok but dining room was full of flies Most of the time we spent in Dreams hotel, because Zoetry doesn’t have an access to the beach Very bad experience!!!! Breakfast area was full of flies as well Service was horrible!!! Floor was dirty and wet and looks like nobody cared about it Waitresses did’n pay attention to customers, we looked for forks and knives all over the place, etc Zoetry will have a bad reputation because they have a “sister” hotel Dreams. I don’t recommend anybody Dreams hotel If you don’t need to be on the beach and don’t care about flies Zoetry hotel is very nice place for vacation

The resort is very small and very quiet. Our room was neat and clean the whole time. most of the workers are a bit stand offish. until you get to know them. but overall we would not return due to extremely poor management. the workers have no guidance whatsoever. most are on their phones while working. but we did meet some nice workers that went above and beyond- Pool bartender: Dyon and Latoya and pool waitress Chandra. Lobby bar- Jason. Also bartender Kiki. Pool restaurant service: Ruth. Evening Chef Alejandro- the best meals were made by him. We also appreciated Shannon, Sjari, Mignetee,Imaisha. And the best golf cart driver: "Three". he was awesome!! We had access to Dreams and Il Mare across the street. Overall we enjoyed our vacation here. we rented a car and left 5 days. We just wished the service was better. The place is older, the street is on the other side of the wall by the pool with busy and noisy traffic. It would look so pretty if they strung lights by the pool during the evening, or some lights on the trees. and they have a nice lobby, but there is zero attention to it. have a piano playing, or a violin at night. something!! most people head to Dreams at night because there is nothing to do here. I don't need loud party stuff, but simple music or something to draw people to the lobby and bar there to socialize. if the management is changed and workers respect their managers and actually come to work- this place would be such a nice relaxing place. we hope they make some changes!

If you are looking for peace and quiet then Zoetry is it. The bars closes around 11:30 and their is no restaurant open 24/7 but you can order room service. Even though we saw a family this is Not a kid friendly resort. The downfall is there is no beach here, you must go over to Dreams. Get your pool towels early because they will run out.

The Zoetry is a comfortable small resort with well appointed rooms. Bed linen and towels were very nice, the Bergamot shampoo, etc smelled lovely, and the staff were very attentive. The food was tasty, but the menu stayed the same over the course of the week. It was good to be able to go to the other two Hyatt properties across the street for dining variety as well as to experience the beaches. The new infinity pool at Il Mare (one of the affiliated properties) is wonderful!

We took a chance given all of the bad reviews. One of us even went so far as to email the General Manager with concerns over the reviews before we left. A standard response was received and we seriously considered cancelling multiple times. We should have. It was a very disappointing experience. Both of us really wanted to give Zoetry Curaçao a higher rating but we just could not. Our general approach to any place we stay is to roll with the punches. You will find issues everywhere. And complaints are very rare from the two of us. The issues here were too glaring, too consistent and too numerous to ignore. And we felt it important for anyone considering staying to know just how serious the issues are. We’ve been going to Zoetry resorts for over 10 years and clearly love what they’re doing. To call this resort “Zoetry” is only hurting the name. If this were my first time at a Zoetry, this would have be the last time. We both felt like the employees went out of their way to make this an enjoyable stay. Absolutely every one of them bent over backward, were as lovely and as accommodating as they possibly could be under the circumstances. There were just not enough of them to keep everything going. The website touts a “poolside grill, international restaurant and new Italian restaurant” as well as three bars. Those do all exist. But they were not all up and running. And the Italian restaurant is actually at Dreams, not Zoetry. We did not venture over for meals. The posted hours for dining were not accurate. We consistently arrived at least 30 minutes before opening (we are hungry folks!). Given there was only one restaurant open every day, the menu was the same every day, every meal. Our very first meal was dinner at Bloom and all three entrees were cold. The desserts were clearly days old and not made on site. The brownie was a 3x3” square that was about 1/4” thick. The poolside grill served food twice during our 4-night stay, once for lunch and once for dinner. Dinner featured an “elevated” dining experience. Food was served precooked, out of heated pans. The bar and coffee bar in the lobby area was hit or miss. Mostly miss, with either no one available or someone who had no experience making drinks and/or working the espresso machine. The wine bar was completely empty. It looked as if it hadn’t been used in a very long time. The pool bar was the most consistent. They ran out of limes after day 1. There was no poolside service. At all. And they ran out of pool towels. Room service was its own mess. Items were either completely missing or not available. We got a single napkin for the two of us every order. And we did request two after the first time. There was no syrup for the pancakes and no salt and pepper. We asked for toast and peanut butter one day. The toast was not toasted and they had no peanut butter. The wait times were not an issue for us but we did only order breakfast. Other “smaller” details that were advertised, and available at other Zoetry’s we’ve stayed were missing here. Daily bottle of sparkling wine and fresh fruit tray. There was a bottle on ice on arrival with three old apples. No additional bottle or fruit. Mini bar restocked twice daily. It was restocked once a day at most. One day it was not restocked. Cleanliness was not an issue for us. Though there were a few spots of mold on the shower floor which was not concerning. The facility is very nice and rooms well appointed. Many staff inquired about our stay and wanted to know what we thought about everything. They seemed concerned that many people complained about their stay. It did feel odd for them to ask. They were all so nice! We went on two day trips we set up ourselves and both of the guides told us they only hear bad things about Zoetry. They said it’s one of the few resorts that people consistently complain about. We would both return to Curaçao again. It’s a beautiful and welcoming island. Please do not waste any time or money going to Zoetry Curaçao.