The Upper House

My son and I recently stayed at The Upper House and had a wonderful experience. Check in downstairs in the lobby was smooth and easy; we sat and perused a coffee-table book together while everything was taken care of. The room itself was very nice and spacious. I think it was 80 sq meters and it felt very open and airy. The bathroom itself was probably the size of some Hong Kong apartments and had a beautiful soaking tub and wonderful rain shower. The views of the hillside were nice (though not as impressive as some of the views you get of Hong Kong from the Kowloon side). Great design throughout; very comfortable sofa in the studio suite to lounge on; and there was a very nice (and large) desk from which to work. The gym upstairs is relatively small but still smartly equipped--it certainly had enough equipment to make for a good workout. We had breakfast on the top floor (which does have more impressive views). I had the Japanese breakfast (excellent!) and my son had eggs and a (huge) pancake. Staff there were very nice and attentive and the atmosphere overall was very comfortable--not stuffy. On checking out we left our bags for the day, which was very easy. And on retrieving the bags later that day, Edward Tang (Director of Guest Experience) pointed us to some other worthwhile spots in Hong Kong. Overall: great location and service, very comfortable accommodations, and excellent food in the restaurant---I would be glad to come back!

When I read the overwhelmingly positive reviews of the Upper House, I was a little skeptical. But now, after a terrific two week stay, I am joining the choir to sing the praises of this beautiful hotel and its fantastic staff. Without repeating the wonderful experiences that other guests have already mentioned, I just want to send our belated thank-you to all the staff members, particularly to those who made our visit the most memorable home-away-from-home stay. 1. Vincent, Leslie, Ken, and Roy in the Salisterra Restaurant - Thank you for remembering our dining preferences and having everything we wish for us. Vincent in Salisterra knew exactly what I would enjoy and recommended dishes and drinks I really savored. He sent me chocolate when my cousin had dinner in Salisterra when I could not join her. 2. Leo, Andrew, Macy, and their Guest Experience Team - Thank you for helping us make reservations in the difficult venues, get us complimentary rides for our Chinese New Year Dinner, offer me ginger tea when I coughed, and show us different rooms to find the best room category for the firework displays. Watching fireworks in the Upper House is absolutely amazing! The Guest Experience Team really sets the Upper House apart from other luxurious hotels. 3. Everything in the room and common areas was spotless, and the Housekeeping staff was always responsive to our requests at lightning speed. I wish I could remember everyone's names and thank everyone. The Upper House staff is a special group of people. I suspect this extraordinary team is created by a team of extraordinary executives. I sure hope the management will lead the hotel to the Number One in the World. You definitely deserve that. Happy staff, happy guests. Thank you again.

There no better place to stay in Hong Kong than The Upper House. This hotel well deserves its 5th place as 50th best hotel in the world! The architecture of the building is simply stunning and the interior design by Andre Fu well make you feel cozy and at home. The service provided by every employee is just perfect, all have a keen eye for details to ensure your stay will remain memorable and unique!

There is a reason why the hotel is called “House”: because it feels like home. The staff is very kind, helpful, and knowledgeable. The rooms are absolutely huge and I don’t think I will ever bath with such view! The location is spectacular and it seems everything is either walking distance or a quick uber ride away. Not only I am already missing Hong Kong but also The Upper House! Will definitely come back!

I can’t quite recall when my first stay at The Upper House was—perhaps 2013 or 2014? But since then, I’ve returned whenever I could. Born and raised in Hong Kong, I left after completing my studies at CUHK in the ’70s. Over the years, I had the privilege of staying at many five-star luxury hotels in HK during business trips. However, after retirement, The Upper House has been my home whenever I visit family in Hong Kong. This time, I stayed with my son and his family after our trip to Europe. For my grandchildren, The Upper House is Hong Kong. They have been visiting since birth, and while traveling before our arrival, they kept asking if the next city was Hong Kong—they simply couldn’t wait to stay here again. It speaks volumes when even the little ones eagerly anticipate their stay! The level of care at The Upper House is extraordinary. Since developing an MSG allergy last year (including sensitivities to naturally occurring MSG in certain foods), I was touched by the attention to detail during breakfast. The staff carefully reconfirmed my dietary preferences, ensuring I had plenty of delicious options. The team also remembered my preferences from past visits—even down to stocking my favorite soy milk in the fridge. The way they keep such meticulous records to tailor each guest’s experience is simply amazing. It’s a true team effort to provide comfort at every level. Dining at Salisterra on Level 49 was another highlight. The breathtaking night view of Hong Kong made our already wonderful meal even more enjoyable. Despite it being over a decade since my first stay, everything still feels as pristine and fresh as ever—along with thoughtful new touches. The Chinese New Year candy box placed at the bar on the ground floor was such a warm and festive gesture. Though I may not visit as frequently as before, The Upper House remains my only choice whenever I return to Hong Kong. It is a place where I can truly relax, be pampered, and feel at home. I must also extend my heartfelt thanks to Edward, the Director of Guest Experience, whom I have known since my first stay. His attentiveness, enthusiasm, and genuine warmth make a lasting impression. Kristina has also been incredibly friendly and helpful in so many ways. Thank you all to your beautiful gifts and snacks during our stay. Until next time!