The Ritz-Carlton, Grand Cayman

great hotel with a+ service everyone is so helpful nice and friendly, the beach service is very attentive getting set up is quick and easy. Everyone working there is so nice if my kids were running ahead of us they would keep and eye and tell us where they ran, they had towels set up everywhere u would need them didnt even have to ask, the rooms and hallways were all updated and beautiful. the water sports and team are unbelievable and helpful mr Pepe gave a great sailing lesson. cons sounds stupid but the pool is so deep its really a hazard the entire east side has no ledge for kids to grab and the entire pool is about 4.5 feet deep going to 11' very dangerous with kids. the building is so big getting from one side of the building to the other is a good 15 min walk I luckily was placed on the ocean side but I would consider not coming back because if I was placed on the far side it would be terrible. I would expect high prices at a ritz but they are just way too stingy, the crudete and fruit platters were ridiculous. something we usually order 3x a day we got once the whole trip because it came with nothing ! overall great experience after going to ritz turks I was scared to try another (ritz turks is a must avoid if u care for service)

10/10 would recommend the Sunset kayak that the ritz offers through their Ambassadors for the environment programs which was a great way to see the mangroves up close, they have a Super knowledgeable team with Fiona and Laura finding all the macro life hidden in the water.

I could not have had a better experience. The staff in particular were truly amazing, the most friendly and kind people I’ve met. Abhishek made my trip so special and went out of his way daily to help me; Marco, Tarhata and Jocelyn were great too!

Sincerely the most accommodating hotel or resort we’ve ever been to. Four of our family members have gluten allergies and the staff went above to make sure we had what we needed. When my kids wanted smoothies at dinner, the wait staff found a way to make them mango smoothies. Just the type of service that is easy to overlook but very much noticed by our family. Friendly and helpful. We also loved the pools and kids areas. We will be back!

Stayed a week here just after Xmas and generally v much enjoyed experience w wife and teen daughter. Pros: -room was v comfortable, housekeeping was great, a nice and quiet retreat after days on beach or out and about. Were in a room on the first floor of non ocean side and walk to ocean did not really bother, plenty to do on that side as well w pool, restaurants spa gym etc. -spa and gym were both excellent, w lots of great options on offer, tennis facilities were great too. -Concierge was super helpful; easy to set up dinners and various excursions -staff in general was fantastic, super friendly, engaging, helpful, and lots of them. All well trained, noticeably good service across the board—common theme in lots of reviews but it’s true -food we had was all very good, room service a couple of nights, lunch on beach most days, breakfast, food was consistently great. Did not eat many dinners we various restaurants as wanted to pop around for some island flavor beyond ritz, but Japanese/italian/steakhouse on site which all looked good. Cons (not many) -only real criticism would be size of place—it’s big, and during a busy time of year, felt a little busy. You wouldn’t know it by the service which was consistently great—just busy on the beach/at the pool. It’s a big hotel and they do well w large group, but if you are looking for a super quiet isolated beach experience, prob not what you’re looking for. Beach was pretty tightly packed w chairs and people all week—pretty beach and generally a nice clientele, but just big and a little busy. Again, staff was great managing this as service was always terrific and we had a fun time regardless -not unexpected, but it’s all v expensive. Think $30 cocktails at the beach, $13 coffee drinks, v expensive spa services (though very good) all w 20% tip automatically added. You sort of expect it and just is what it is at a nice hotel on an expensive island, but a little sticker shock nonetheless, probably pushed us to explore the island a little more, where there was lots of v good food/restaurants at slightly more reasonable prices than ritz around the island. Net net, a geat family get away. paid a premium week after Xmas, but well run first class spot. Grand Cayman is a nice place, easy to get around w/ good infrastructure, nice restaurants , v safe, lots of friendly people and stuff to explore. Travel to and from very easy, small well run airport. Would go back.