The Ritz-Carlton, Grand Cayman

Amazing visit to the Caymans at the Ritz. Impeccable service and friendly staff. Aileen was our excellent personal assistant who helped us plan in advance and was available during the entirety of our stay. Our family of 10 enjoyed the three bedroom suite and kitchen facilities. Great access to the beach, wonderful restaurants on site — including Blue, which we loved.

This trip from the very first second to the very last. The way it was decorated for Christmas driving up to the resort. Al the beautiful trees. The men outside were always very attentive taking our car from us to park. When we wanted the car it would be there writhing 2 minutes. They were always there opening the door. So kind. Took pictures for us every night and suggested a few locations out front. We got the club lounge and really never realized we checked in. We were escorted into the lounge given drinks and within minutes our room was ready. Lunch was just cleaned up but they offered to make us whatever we wanted. The staff is the lounge is awesome. I enjoyed two of them women. We talked every morning. They knew us by name. They knew what we drank. They made us a special drink arrangement with juices. The one man was particularly awesome in there too. He would tell me where the elf was every day so I took take pictures for the kids back at home. The room was fabulous. House keeping was fabulous. Everything was so so clean. I forgot my toothbrush and they had one for me within minutes. The bed was so comfy and so were the pillows. The walk from the resort tower to the ocean isn’t far. It’s exactly 2 minutes and 18 seconds. I took a video for a friend and it’s a nice walk looking at all the art. The pool area is great. The sunscreen is so easy to access with little cups to take with you. They have several spf’s and cooling lotion. Lense wipes. There is also a location for this at the beach. Michael at the beach is awesome! So quick to get us chairs every day. The wait staff at the beach is great. The sand out front is nice and there’s a nice beach front. They have a store you can buy rafts or noodles. The restaurants on the resort are fabulous. The waitresses at Adiamo were so sweet. We were repeat visitors and they remembered us. The basketball court is very nice and so is the kids splash pad. The movie are for the kids is so nice too. The resort is very kid friendly. We enjoyed the elf sparky so much and hunted for him every day. The resort made us feel like kids again enjoying all the Christmas spirit and decor. We were a couple so at times on the beach it was a bit much when we wanted some quiet with all the kids. Michael knew at the beach though to put us where there weren’t a bunch of kids. It was really only 1.5 days there were a lot of kids and I figured it was because it was right before Christmas. If you have children though this place is extremely catering towards kids. Even gave us little gifts for our kids to take home. I can’t say enough about the staff at this resort. It was an amazing vacation. Everything exceeded our expectations. The grounds were kept beautifully. I can’t say enough good about this place. We will be back and next time with our kids.

Irene and Pratik (front desk), we are so grateful for your warm welcome yet again and anticipation of our needs as always. We can not thank you enough for all that you did to make our stay extraordinary once more. We also received exceptional customer service from Hernan, Fitzroy, Geoffrey, Ovi, Munna, Sharon, Stephanie, Barnaby, Michael, Prosool and Ernest. I hope I did not forget anyone. Many thanks again for the warm welcome, the exceptional accommodations and a most fantastic Holiday. You never disappoint. Thank you, Erika

The Ritz has taken a step backwards. We just returned for the first time since COVID shut the island down and the service level and professionalism has decreased. Prior to COVID we visited this Ritz every year since 2007. I tried calling guest services to alert them we were coming to celebrate my wife's birthday and that I wanted to get a bottle of champagne for our room. I got transferred to an answering machine, I left a detailed message, with zero follow up. The first day at the pool bar we ordered a bottle of champagne ($150) and I asked the female bar tender to make sure it was ice cold. She said of course and then promptly brought out a warm bottle, popped the top and fill our glasses with warm champagne. It is impossible to get champagne back in the bottle. She simply did not listen and did not care. In essence, our first day on property was a slap in the face of bush-league service. This Ritz used to be flawless. On the other hand, this is still a beautiful property in a great location. Rooms are clean. Most of the staff are great! Godfrey at the pool bar is a long-term gem! Alex and team at the Seven bar are fantastic. There is a top-notch spa and great gym facility. However, for the price, and given past performance, I expected better.

Gorgeous property with outstanding service! Huge shoutout to Keisha Parcells-Robb, Lokesh Nepal, and Aliya with guest relations for making our stay unforgettable. Aliya and her team went above and beyond to make our little boy’s birthday extra special. Each and every member of the staff is genuinely kind and always remember our names. We have to to several luxury resorts across the world and we are blown away by the level of service here! We are absolutely coming back!