The Ritz-Carlton Abu Dhabi, Grand Canal

The hotel is perfect! We booked a suite which was quite reasonable and it was gorgeous and huge. The view of the mosque very near by was spectacular, The bar had fabulous snacks and the steak house was fabulous; the wagu carpaccio was delicious. Most of all, the concierge Harry was a life saver. I lost my favorite earrings on the flight over and they landed up in lost and found at the airport after we departed Abu Dhabi. Harry worked through all the red tape and arranged to get them back to me! Thank you Harry!❤️

Wow what can we say !!!! We love this hotel so much, we went in September with our Son and his Partner. We Were surprised to see Sajeesh and Rafiq around the pool area, they are Amazing Guys 👏 with fabulous customer service. Always a welcoming smile 😊 and nothing is too much trouble for them. I was ill when I was there, and they made me feel a lot better with there caring attitude. I would also like to mention Janak and Akash these guys at the pool area had great customer service with a lovely friendly approach. Sajeesh and Rafiq have a fabulous team. Keep up the good work !!!!!!!!! My Son Michael and his partner said everyone round the pool were fantastic and helpful. Ausman was the doorman he was so polite and friendly always had a great smile for us. He was so helpful. And couldn’t do enough for us. 👏 we had a slight problem with our room Miss Fion one of the managers listened to our problem, and changed our room immediately. She made us feel so welcome and had a lovely professional attitude. Such a lovely Lady. Well done Miss Fion 🙏. I can not forget Ruby in the coffee shop !!! A lovely friendly young lady. With a welcoming smile. We can’t wait to come back in 2025. Thankyou. To All 🙏👏👏👏

The food is absolutely delicious, one of the best Lebanese food we had. The service is amazing, especially Saber was of great help. We also loved the setting, very romantic, with life music and amazing lighting. One day we also took our 2 years old son and it was perfect, food was fast and they were very attentive. They even have a kids menu.

A great second visit to this lovely hotel. It was quiet at the start of October but we really enjoyed relaxing at the adult pool which we had to ourselves most days. Renovated basic entry level room was very nice and we enjoyed the balcony with new furniture too. The grounds of the hotel were absolutely immaculate. Food options are what have caused a 4 star instead of 5 as we were very disappointed that the Venetian Village wasn’t operating anymore. The Punjab Grill has relocated into the main hotel grounds and we were really looking forward to going there having had fabulous food and service there on our first visit. Unfortunately the Punjab Grill was not allowed to open due to a licensing issue which was a huge shame and we kept asking them if they were opening without success. We were however so impressed by all the staff at Mijana (in particular Adil who was absolutely charming and funny) and The Forge with Beverly and all her colleagues who were fun to chat to and were so good at their jobs too. They realised we were from Scotland and really enjoyed chatting with us. We were sad to say goodbye to Beverly in particular and there were hugs when we left - she is totally professional and definitely one to watch as she will go far in hospitality. Thanks again for a great stay.

If you are bonvoy elite member and would like to enjoy the extra perks this place is not for you. Being a titaniam member I requested a room upgrade one week earlier. Nope. Was told fully booked upon checkin. I wish they had told me earlier so that I could book another bonvoy brand and there are plenty of good options. Checking on bonvoy site at 10pm I found out to my dismay that quite a few upgraded rooms were available. Double checked with reception and was told they had to keep certain percentage of vacancy open. So they prefer to leave the rooms unoccupied rather than giving upgrades. Also this place doesn't grant free lounge access for bonvoy elutes. The regular guestroom is rather plain and small. I will never stay there again. Totally not worth it.